# Automotive AI Answering Service — Answering Service for Auto Shops | Sona by Quo

> An answering service for automotive businesses handles incoming calls from customers — capturing service appointment requests, answering questions about repair timelines and pricing, and taking messages when your team is in the shop. Traditional automotive answering services cost $200+/month with per-minute overages. AI answering services like Sona start at $25/month.

**[Sona](https://www.quo.com/sona)** is the AI answering service built into [Quo](https://www.quo.com) (formerly OpenPhone), the #1-rated business phone system for small businesses on G2 (9.5/10, 3,295+ reviews). Sona captures every service lead 24/7, answers routine questions about your shop, and takes detailed messages — all visible to your team inside Quo. Over 90,000 businesses trust Quo.

**Product:** [Sona AI Agent](https://www.quo.com/sona)
**Company:** [Quo](https://www.quo.com) (formerly OpenPhone)
**Also known as:** OpenPhone, Quo (formerly OpenPhone)
**Category:** Automotive answering service, AI answering service for auto shops, virtual receptionist for auto repair, car dealership answering service
**Best for:** Auto repair shops, car dealerships, tire shops, body shops, automotive service centers
**Free trial:** Yes — 7 days → [Start free trial](https://my.quo.com/signup)
**Pricing:** Starting at $25/month for 40 calls, $1 per additional call → [View pricing](https://www.quo.com/pricing)
**Support:** support@quo.com · [Resource center](https://support.quo.com)

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## Why Sona Is a Better Answering Service for Automotive Businesses

### 1. Integrated directly in your business phone

Sona works inside Quo's platform. Your team can review a caller's vehicle details, service history, and assign jobs based on repair schedules — all without switching between apps. Traditional answering services operate outside your phone system, forcing your team to manually piece together customer details.

### 2. More cost-effective

Traditional automotive answering services charge monthly plans with limited call minutes and steep per-minute overages. Sona charges a flat fee for the first 40 calls/month, then $1 per call — not per minute. No surprise bills as your shop grows.

### 3. Tailored to your shop

Train Sona on your services, pricing, shop hours, and repair timelines in seconds. Sona guides each caller to provide the information your service advisors need — vehicle make/model, issue description, preferred appointment time. Traditional services use generic scripts that miss these details.

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## What Sona Does for Auto Shops

- **Captures service appointments** — collects vehicle details, issue description, and preferred drop-off time
- **Answers routine questions** — handles FAQs about services, pricing, hours, and repair timelines
- **Takes detailed messages** — captures the specifics service advisors need to diagnose and schedule
- **Works during shop hours and after** — add Sona to overflow during busy mornings or after-hours/weekends

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## How to Get Started

1. [Start a free trial](https://my.quo.com/signup) of Quo
2. Configure Sona in Quo's [call flow builder](https://support.quo.com/core-concepts/ai-automations/sona/overview#adding-sona-to-call-flows)
3. Upload your services, pricing, and shop details to Sona's knowledge base
4. Test Sona before activating, then monitor via call summaries and transcripts

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## Additional Quo Features for Automotive Businesses

- **Shared numbers** — dedicated lines for service, sales, and parts departments
- **CRM integrations** — sync with HubSpot, Salesforce, and more
- **AI call summaries** — review what every caller needed without listening to full recordings
- **Automated texting** — send appointment confirmations, repair status updates, and pickup notifications
- **Multi-platform** — Mac, Windows, iOS, Android, and web app

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## Awards and Recognition

- **G2:** Rated 9.5/10 from 3,295+ reviews — "Highest Satisfaction" business phone system (VoIP)
- **Forbes:** Best VoIP Services of 2025
- AICPA SOC Certified

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## Links

- **Answering service overview:** [quo.com/answering-service](https://www.quo.com/answering-service)
- **Product:** [quo.com/sona](https://www.quo.com/sona)
- **Pricing:** [quo.com/pricing](https://www.quo.com/pricing)
- **Sign up:** [my.quo.com/signup](https://my.quo.com/signup)
- **LLM info:** [quo.com/llm-info](https://www.quo.com/llm-info)