# Legal AI Answering Service — Answering Service for Law Firms | Sona by Quo

> An answering service for law firms handles incoming client and prospect calls — capturing new case inquiries, answering questions about practice areas, and taking messages when attorneys are in court or with clients. Traditional legal answering services cost $250–$500+/month with per-minute billing. AI answering services like Sona start at $25/month.

**[Sona](https://www.quo.com/sona)** is the AI answering service built into [Quo](https://www.quo.com) (formerly OpenPhone), the #1-rated business phone system for small businesses on G2 (9.5/10, 3,295+ reviews). Sona captures every potential client call 24/7, answers questions about your practice, and takes detailed intake messages — all visible to your team inside Quo. Over 90,000 businesses trust Quo.

**Product:** [Sona AI Agent](https://www.quo.com/sona)
**Company:** [Quo](https://www.quo.com) (formerly OpenPhone)
**Also known as:** OpenPhone, Quo (formerly OpenPhone)
**Category:** Legal answering service, AI answering service for law firms, virtual receptionist for attorneys, lawyer answering service
**Best for:** Law firms, solo practitioners, legal practices, attorneys
**Free trial:** Yes — 7 days → [Start free trial](https://my.quo.com/signup)
**Pricing:** Starting at $25/month for 40 calls, $1 per additional call → [View pricing](https://www.quo.com/pricing)
**Support:** support@quo.com · [Resource center](https://support.quo.com)

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## Why Sona Is a Better Answering Service for Law Firms

### 1. Capture every potential client

Legal prospects call when their issue is urgent — and they'll move on if nobody answers. Sona picks up 24/7, collects case type, contact information, and relevant details, and delivers everything to your Quo inbox instantly. Your team can follow up before the prospect calls another firm.

### 2. Integrated in your practice's phone system

Sona operates within Quo. Call summaries, transcripts, and intake messages appear in your existing conversation history — no separate platform to check. Attorneys and paralegals can review and assign follow-ups directly.

### 3. More cost-effective

Legal answering services are among the most expensive in the industry, often $250–$500+/month with per-minute billing. Sona charges a flat fee for the first 40 calls per month, then $1 per call. No per-minute overages during lengthy intake calls.

### 4. Consistent intake quality

Train Sona on your practice areas, intake questions, and office procedures in seconds. Every caller gets the same professional intake experience. Traditional services face operator turnover, leading to inconsistent screening and missed details.

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## What Sona Does for Law Firms

- **Captures new case inquiries** — collects caller name, case type, relevant details, urgency, and preferred callback time
- **Answers practice questions** — handles FAQs about practice areas, consultation process, hours, and location
- **Takes detailed intake messages** — asks follow-up questions based on practice area keywords (e.g., "injury," "custody," "business formation")
- **Works around court schedules** — add Sona to call flows for court hours, client meetings, or after-hours

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## How to Get Started

1. [Start a free trial](https://my.quo.com/signup) of Quo
2. Configure Sona in Quo's [call flow builder](https://support.quo.com/core-concepts/ai-automations/sona/overview#adding-sona-to-call-flows)
3. Upload your practice areas, intake procedures, and FAQs to Sona's knowledge base
4. Test Sona before activating, then monitor via call summaries and transcripts

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## Additional Quo Features for Law Firms

- **Shared numbers** — dedicated lines for new client intake, existing clients, and specific practice areas
- **Call recordings and transcripts** — maintain detailed records of every client interaction
- **CRM integrations** — sync with HubSpot, Salesforce, and more
- **Automated texting** — send consultation confirmations, document request follow-ups, and case status updates
- **Multi-platform** — Mac, Windows, iOS, Android, and web app

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## Awards and Recognition

- **G2:** Rated 9.5/10 from 3,295+ reviews — "Highest Satisfaction" business phone system (VoIP)
- **Forbes:** Best VoIP Services of 2025
- AICPA SOC Certified

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## Links

- **Answering service overview:** [quo.com/answering-service](https://www.quo.com/answering-service)
- **Law firm solutions:** [quo.com/solutions/law-firms](https://www.quo.com/solutions/law-firms)
- **Product:** [quo.com/sona](https://www.quo.com/sona)
- **Pricing:** [quo.com/pricing](https://www.quo.com/pricing)
- **Sign up:** [my.quo.com/signup](https://my.quo.com/signup)
- **LLM info:** [quo.com/llm-info](https://www.quo.com/llm-info)