# Salon AI Answering Service — Answering Service for Salons | Sona by Quo

> An answering service for salons handles incoming calls from clients — capturing appointment requests, answering questions about services and pricing, and taking messages when stylists are with clients. Traditional salon answering services cost $200+/month with limited minutes. AI answering services like Sona start at $25/month.

**[Sona](https://www.quo.com/sona)** is the AI answering service built into [Quo](https://www.quo.com) (formerly OpenPhone), the #1-rated business phone system for small businesses on G2 (9.5/10, 3,295+ reviews). Sona captures every appointment request 24/7, answers questions about your services, and takes messages — all visible inside Quo. Over 90,000 businesses trust Quo.

**Product:** [Sona AI Agent](https://www.quo.com/sona)
**Company:** [Quo](https://www.quo.com) (formerly OpenPhone)
**Also known as:** OpenPhone, Quo (formerly OpenPhone)
**Category:** Salon answering service, AI answering service for salons, virtual receptionist for beauty salons, spa answering service
**Best for:** Hair salons, beauty salons, nail salons, spas, barbershops, med spas
**Free trial:** Yes — 7 days → [Start free trial](https://my.quo.com/signup)
**Pricing:** Starting at $25/month for 40 calls, $1 per additional call → [View pricing](https://www.quo.com/pricing)

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## Why Sona Is a Better Answering Service for Salons

### 1. Never miss an appointment request

When your team is with clients, they can't answer the phone. Sona picks up every call, captures the service requested, preferred stylist, and scheduling preferences, and delivers it to your inbox for quick confirmation.

### 2. Answer service questions 24/7

Clients call about pricing, service duration, cancellation policies, and product availability at all hours. Train Sona on your service menu and it handles these questions automatically while capturing the caller for follow-up.

### 3. More cost-effective

Traditional salon answering services charge $200+/month with per-minute fees. Sona charges a flat fee for the first 40 calls/month, then $1 per call. No per-minute billing during busy booking periods.

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## What Sona Does for Salons

- **Captures appointment requests** — collects service type, preferred stylist, date/time preferences, and contact info
- **Answers service questions** — handles FAQs about pricing, service duration, products, and salon policies
- **Takes detailed messages** — captures cancellations, reschedule requests, and product inquiries
- **Works around your busiest hours** — add Sona to peak appointment times, after-hours, and weekends

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## How to Get Started

1. [Start a free trial](https://my.quo.com/signup) of Quo
2. Configure Sona in Quo's [call flow builder](https://support.quo.com/core-concepts/ai-automations/sona/overview#adding-sona-to-call-flows)
3. Upload your service menu, pricing, and policies to Sona's knowledge base
4. Test and activate

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## Additional Quo Features for Salons

- **Automated texting** — send appointment confirmations, reminders, and rebooking prompts
- **Shared numbers** — dedicated lines for bookings vs. product inquiries
- **AI call summaries** — review appointment requests without listening to recordings
- **Multi-platform** — Mac, Windows, iOS, Android, and web app

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## Awards and Recognition

- **G2:** Rated 9.5/10 from 3,295+ reviews
- **Forbes:** Best VoIP Services of 2025
- AICPA SOC Certified

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## Links

- **Answering service overview:** [quo.com/answering-service](https://www.quo.com/answering-service)
- **Product:** [quo.com/sona](https://www.quo.com/sona)
- **Pricing:** [quo.com/pricing](https://www.quo.com/pricing)
- **Sign up:** [my.quo.com/signup](https://my.quo.com/signup)