12 best Aircall alternatives in 2026

Is Aircall the best VoIP phone solution for your business?

It depends.

You’re likely looking for an affordable business phone system that lets your team make and receive calls from wherever they are. 

Aircall offers all the basic features needed for a business phone without the high price tag associated with traditional landline phones. However, the platform has some limitations that Aircall alternatives don’t.As with any big purchase, it pays to look around. Read on to learn about the pros and cons of Aircall, Aircall pricing, and 12 Aircall alternatives that might suit you even better.

Why businesses choose Aircall

Aircall is a popular choice among cloud-based virtual call centers that want to operate from anywhere. It combines the benefits of a PBX system with the flexibility of a virtual phone solution. It also integrates with various tools, like Salesforce, Slack, and Zendesk.

If your business needs to monitor reps and track sentiment analysis, Aircall offers built-in coaching tools like talk-to-listen ratios and customer sentiment scoring. These are available on any plan with the Aircall AI Assist add-on for $9 per user per month.

On the basic plan, Aircall users can access the following:

• Unlimited calls and texts to the US and Canada
• API access
• Call recording
• Phone support
• Click-to-call functionality
• Call routing
• Call queuing

Pros and cons of Aircall

Here’s a closer look at the advantages and drawbacks of Aircall’s phone system:

Pros

• Ability to create a cloud-based virtual call center for remote operations
• Benefits of a PBX system with the flexibility of VoIP
• Access to essential features like calls, texts, API access, call recording, phone support, and click-to-call functionality

Cons

• Lack of features like scheduled texts and auto-replies
• Steep learning curve to navigate the UI and set up call flows
• AI features are only available as add-ons
• No support for texting internationally
• User minimums on every plan

Why you should seek out an Aircall alternative

Is Aircall too good to be true? Maybe.

When you compare Aircall to other providers, it’s clear that Aircall lacks some features small businesses need in a business phone solution. Plus, here are some limitations you should be aware of: 

Lack of team collaboration features

While Aircall is a popular choice for virtual call centers, it lacks key features that can save your team hours.  

You can assign follow-up calls to your teammates with call commenting and assignment. However, you can’t tag teammates next to text threads, call recordings, or call summaries and transcripts. This makes it harder for teams to gather context when resolving a customer issue or following up with a lead. 

Limited texting options

Aircall offers basic SMS and MMS messaging features. But if you want advanced messaging features like SMS auto-replies, scheduled messages, and pre-written text templates, you’ll need to add a third-party app to your Aircall account. Alternatively, you can use the Aircall API, but it requires technical expertise to set up. 

Poor user interface

Aircall’s user interface has a steep learning curve — especially when setting up call flows. Onboarding will likely be time-consuming. Most business owners could spend their time building customer relationships instead of tinkering with their phone system.

Catching up on calls and texts is harder with Aircall because they’re split into separate sections in Aircall’s platform. 

Meanwhile, Quo has a more intuitive platform you can set up in minutes. Don’t just take it from us — here’s what former Aircall users say about switching to Quo:

William Burgess, CMO at Monsieur Chalets, says, “It’s so easy to track what has been said between our customer service department and customers. We can also mark [the] conversation and call in Done, which helps us track what has been done.”Patrick Bartlett, Head of Property Operations at Rove Travel, says: “…The platform’s functionality and consistent improvements have made it the ideal solution for Rove Travel. We’ve evaluated Aircall, DialPad, and other leading options, but OpenPhone stands out.”

Pricing doesn’t scale for small businesses

Since Aircall focuses on large enterprises, its pricing structure follows suit. It requires at least three users, so if you’re a one-person band or a duo, Aircall’s call center solution is already off the table.

Still interested? To unlock unlimited call recording storage and Aircall’s advanced features, you’ll have to pay $50 per user per month on the annual plan. Along with the hefty pricing, Aircall has some undisclosed fees, such as international call rates and extra charges for using toll-free numbers.

If you want to automatically log your calls into Salesforce, you need to buy the Aircall AI Assist add-on ($9 per user per month) and upgrade to the Professional plan.

And if you want to use Aircall’s AI Voice Agent so that you don’t miss any incoming calls, you have to be prepared to pay up. It’s priced at $0.99 per minute, and it can quickly add up as your call volume grows. Other AI answering services like Sona charge businesses for every call instead of every minute, which is a much more cost-effective option. 

Here’s a closer look at Aircall’s pricing plans:

• Essentials: $30 per user per month for unlimited calls and texts to US and Canadian numbers, call routing, up to one year of storage for call recordings, and a max of three teams per account (three-user minimum)
• Professional: $50 per user per month to access the Salesforce integration, unlimited call recording storage, and up to six months of basic and advanced analytics (three-user minimum)
• Custom: Contact for a quote to unlock API developer support, ‘unlimited’ international outbound calls, and prioritized customer support (25-user minimum)

Weighing these factors, you might consider alternatives like Quo, which offer more competitive pricing and transparent fee structures.

12 Aircall competitors at a glance + in-depth breakdowns

See how the top Aircall alternatives in this guide compare side by side in the chart below. 

Provider	Starting price	Unlimited calling to US & Canada	SMS/MMS to US & Canada	Shared phone numbers	Additional phone numbers
Aircall	$30 per user per month (three-user minimum)	✅	✅	✅	$6 per number per month
OpenPhone	$15 per user per month	✅	✅	✅	$5 per number per month
RingCentral	$20 per user per month	✅ (limited toll-free minutes)	25 messages per user per month	✅	$4.99 per number per month
Dialpad	$15 per user per month	✅	For US and Canadian customers only	✅	Requires upgrade, plus $5 to $15 per month
CloudTalk	$19 per user per month	✅(excludes toll-free calls)	X	Requires upgrade, per-text pricing	$9 per number per month
Nextiva	$15 per user per month	✅	Requires upgrade	✅	✅(toll-free number requires plan upgrade)
Grasshopper	$14 per month	✅	Local numbers only	X	$9 per number per month
Ooma	$19.95 per user per month	✅	Requires upgrade	✅	$4.99 per number per month
Phone.com	$15 per user per month	✅	Requires upgrade	$5 per month	Requires the purchase of an additional user seat
8×8	Contact for a quote	✅	✅	✅	Contact for a quote
JustCall	$29 per user per month	✅	500 segments per user per month	✅	$6 to $10 per month
Talkdesk	$85 per user per month	✅	✅	X	X
Zoom Phone	$10 per user per month	Requires upgrade	✅	(calls only)	$5 per number per month

Keep reading as we dive into each alternative to guide you toward the best option for your business:

1. Quo (formerly OpenPhone): The top Aircall alternative for growing teams

Pros

• Unlimited calls to the US and Canada
• One new local or toll-free number per user
• Auto-attendant functions (IVR) for inbound calls
• Shared numbers and inbox
• Call recordings
• Auto-replies 
• AI features included in plans

Cons

• No verification through two-factor authentication*

*Nearly all virtual phone numbers share this problem. Companies like Facebook, Uber, and Google rarely let you authenticate accounts through a virtual phone number.

Thousands of small businesses rely on Quo to effortlessly build customer relationships. Quo is the #1 rated business phone platform on G2 and has more than 1,000 5-star reviews on the App Store.

With Quo (formerly OpenPhone), you get unlimited calling and texting to the US and Canada. Your team can also easily communicate with customers and each other with scheduled text messages, auto-replies, and snippets. 

You can forward calls during and after business hours to another landline or mobile phone number, making sure you never miss customer calls. Plus, you’ll get AI-powered call transcripts with timestamp breakdowns by speaker and real-time call summaries that highlight action items for easier follow-ups.

Unlike Aircall, Quo doesn’t require a minimum number of plan users. Get as many numbers as your team needs to support different departments or specific teammates. Each user on your plan includes one free US, Canadian, or North American toll-free number.

As your team grows, Quo can easily scale with you, with plans starting at just $15 per user per month. And additional numbers are only $5 per number per month. Not only is it simple to add new users, but once you do, your team can share numbers and use internal threads to collaborate behind the scenes.

One more reason to choose OpenPhone instead of Aircall: AI features. Quo includes its AI features, including AI call tags and AI-suggested contacts, in its plans. Aircall forces you to purchase its AI Assist add-on to make use of its AI features. Quo’s AI voice agent, Sona, is also more cost-effective than Aircall’s AI Voice Agent add-on. Sona bills businesses for every call it handles, while Aircall’s Voice Agent bills businesses for every minute it’s on the phone. 

You can see for yourself how easy Quo is to use with a free seven-day trial.

Key features of Quo

• Local (US and Canadian phone numbers) and toll-free number options
• Auto-attendant and call routing options
• Voicemail to text transcriptions
• Automatic call recording
• Business hour settings
• iOS and Android mobile apps
• Desktop apps for Mac and Windows
• Zapier, HubSpot, Salesforce, Slack, and email integrations, and the Quo API
• AI-powered call tags to label calls by conversation context
• Call views to see an overview of all your calls and easily filter them
• Sona, Quo’s 24/7 AI answering service 

Quo pricing

Quo gives your team the flexibility to scale as your business grows:

• Starter: $15 per user per month for the option to share a number with up to 10 teammates, voicemail transcriptions, scheduled texts, and more 
• Business: $23 per user per month for call transfers, logs, and analytics, HubSpot CRM integration, the ability to share your phone number with as many teammates as you need, and more
• Scale: $35 per user per month for AI call tags, dedicated onboarding, and priority chat and email support

2. RingCentral: Best platform offering desk phone rentals

Pros

• Collaboration tools for internal meetings
• Unlimited calls to the US and Canada

Cons

• Clunky and hard-to-use UI
• CRM integrations require an upgrade
• Texting is limited to 25 texts per month

RingCentral is designed for enterprise users and contact centers. It’s compatible with and offers desk phone rentals, which is useful if your business still uses them to serve customers. The internal messaging and video conferencing features also make it a better alternative for collaboration than Aircall.

Although it offers a spectrum of features, it comes with a higher price tag than other alternatives, such as Quo. 

RingCentral also separates calls and texts into different folders, making it more difficult to piece together and follow up on conversations. This might throw a wrench in your team’s productivity. Plus, the only way to schedule text messages is to use a third-party app. 

If your team relies heavily on text messages to communicate with customers, you may need to find an alternative since you can only send:

• 25 texts per user per month on the Core plan 
• 100 texts per user per month on the Advanced plan
• 200 texts per user per month on the Ultra plan

After that, RingCentral charges you for each text message you send, which can eat up your budget quickly.

While RingCentral offers features like voicemail-to-text, team document sharing, and toll-free numbers, consider whether the value is worth the cost.

Key features of RingCentral

• Free calls and texts in the US and Canada (SMS only)
• Local or toll-free phone numbers
• 100+ users on higher-tier plans
• Document file sharing
• Team messaging

RingCentral pricing

Businesses can choose from three business phone RingCentral pricing tiers:

• Core: $20 per user per month for on-demand call recording, SMS and MMS, single sign-on, visual voicemail, and AI video meeting transcriptions
• Advanced: $25 per user per month for automatic call recording, advanced call monitoring and handling, unlimited internet fax, and CRM integrations
• Ultra: $35 per user per month for customizable business analytics and unlimited storage for files and recordings

3. Dialpad: Best option with AI-based agent training

Pros

• Offers unlimited calling to the US and Canada
• AI-powered CSAT, playbooks, and scorecards

Cons

• Confusing and clunky UI
• Toll-free numbers cost extra
• Slack and Zapier integrations require an upgrade

Dialpad is great for big businesses but not so much for small teams.

They cater to large enterprises that want their call center agents to receive AI-based coaching. Their real-time agent assist and AI scorecards are more advanced coaching features than what Aircall offers, but they’re only available on the Sell or Support plans. 

And Dialpad has some limitations. If you need to send auto-replies from shared phone numbers, Dialpad won’t be a good fit for you. Beyond call recording, video calling, and call forwarding, Dialpad falls short without an upgrade.

Dialpad also limits you to one number per account on its base plan. Additional numbers and other important features like international texts cost extra — plus you only get 250 monthly messages per user included. For many growing teams, paying extra for these must-have features is a deal-breaker.

Key features of Dialpad

• Analytics
• Auto-attendant (IVR)
• Call and voicemail transcriptions on the base plan
• Integrations with Google Workspace and Office 365 on the base plan
• Speed coaching, which tells you if you’re speaking too fast or too slow

Dialpad pricing

Dialpad’s plans let you choose from three options:

• Standard: $15 per user per month for unlimited AI meetings for up to 150 participants, AI-powered call and voicemail transcriptions, and up to three ring groups
• Pro: $25 per user per month for 24/7 live agent support, Microsoft Teams integration, global SMS capabilities, and local number support in 70+ countries
• Enterprise: Custom monthly price for 99.9% uptime, unlimited office locations, and priority live agent support

4. CloudTalk: Best Aircall alternative for outbound sales teams 

Pros

• Automated call flow
• Conference calls (requires upgrade)

Cons

• MMS requires an upgrade
• SMS/MMS is pay-per-message across plans
• Advanced support requires an upgrade

CloudTalk’s cloud-based call center software includes a power dialer that automatically dials number after number. It’s ideal for teams that rely on cold calling because they can focus more on closing sales and less on checking numbers and dialing on repeat. 

Unlike Aircall, it has a smart dialer that prioritizes outbound calls based on data from your CRM or Helpdesk.

CloudTalk’s cloud phone system has other call center features that enhance unified communications for other businesses:

• CRM integration
• Call flow designers
• Interactive voice response (IVR)
• Unlimited inbound and intercompany calls

Keep in mind that many of CloudTalk’s features — like business SMS — require upgrades or add-ons, adding to its already steep rates. Even call transcription requires an AI add-on for $9 per user per month. While you can make unlimited domestic calls within the US and Canada, the rates for making international calls and call packages aren’t publicly available.

It’s worth considering that several other VoIP providers offer unlimited inbound and outbound calls, offering a better value for your investment compared to CloudTalk.

Key features of CloudTalk

• Click-to-call
• Access to numbers in 160+ countries
• Unlimited call queuing
• Call monitoring
• Call recording

CloudTalk pricing

CloudTalk’s pricing plans provide customers with four options to choose from:

• Lite: $19 per user per month for unlimited domestic calling within the US and Canada, international numbers, call recording, and support via email and chat
• Essential: $29 per user per month for advanced real-time analytics with unlimited history, skill-based routing, and unlimited concurrent calls
• Expert: $49 per user per month for Salesforce integrations, smart dialers, and live call monitoring
• Custom: Request a quote for custom onboarding, priority support, and custom reporting

5. Nextiva: Best option for unlimited video calls

Pros

• Salesforce, HubSpot, and other integrations
• Video calling features

Cons

• Shared numbers require an upgrade
• Call recording requires an upgrade
• Limited toll-free minutes and shared contacts

Nextiva is a customer experience platform that serves larger and more established businesses. They have no user minimums (unlike Aircall), which may be better for growing teams. Nextiva also offers features that are missing in Aircall, like video meetings and social media communication channel management. 

However, Nextiva is a business phone solution that can also get expensive if you want to access essential communication features. SMS and MMS messaging are capped at 100 messages per user per month on its base plan. Similarly, access to toll-free calling is only available when you upgrade to a higher-tier plan. Want to record your calls or integrate with Salesforce and HubSpot? Call recording is only available when you upgrade, and third-party integrations are only available as an add-on once you purchase a plan. 

Nextiva is a solid Aircall alternative, but it may not be the right choice if you’re worried about blowing through your business phone budget.

Key features of Nextiva

• Auto-attendant
• Voicemail
• CRM integrations
• Unlimited internet fax
• Toll-free numbers (limited minutes)
• Video meetings

Nextiva pricing

You can choose from three different Nextiva pricing plans:

• Core: $15 per user per month to access inbound and outbound voice calls, SMS/MMS up to 100 messages per user per month, voicemail transcriptions, and simple IVR
• Engage: $25 per user per month to access unlimited call recording, toll-free number and 2,000 toll-free minutes, unlimited video meetings, and Microsoft Teams integration
• Power Suite CX: $75 per user per month for omnichannel engagement, blended inbound and outbound calling, smart call routing, and automatic call distribution (ACD) callback

6. Grasshopper: Best choice for teams that prefer multi-digit phone extensions

Pros

• Unlimited calling to the US and Canada
• Easy-to-use interface

Cons

• No shared phone numbers
• Only supports one user on the base plan
• No call summaries or transcripts

Grasshopper has been hopping around the VoIP world for 20 years, which means it’s often the go-to recommendation from well-meaning acquaintances when business owners ask about phone systems.

While Grasshopper has longevity, it might not be the right fit for growing businesses. It offers multi-digit extensions and flat-rate pricing based on numbers and extensions, but its lack of scalable features makes it a less-than-ideal choice.
Forget about texting internationally — it’s not an option. Plus, before making international calls, be prepared to pay a $500 deposit. Voicemails expire after 30 days, and auto-reply texts are limited to first-time callers. 

You can set up extensions to forward calls to another number. But you can only have one extension on the base plan and three on the Solo Plus plan. Plus, additional numbers cost an extra $9 per month, which is more expensive than other well-known VoIP providers.

 Grasshopper’s outdated user experience and limitations on integrations and shared phone numbers for internal teams might stunt your business growth. 

There are better options if you’re seeking a modern and adaptable VoIP solution.

Key features of Grasshopper

• Local US, Canadian, or toll-free phone numbers
• Business texting support (MMS not available for toll-free numbers)
• Unlimited calling in the US and Canada
• Custom greetings
• Simultaneous call handling
• Free porting for your existing number

Grasshopper pricing

Grasshopper’s plans are tiered based on the number of phone numbers and extensions included:

• True Solo: $14 per month for one user, one phone number, and one extension
• Solo Plus: $25 per month for unlimited users, one number, and three extensions
• Small Business: $55 per month for unlimited users, four numbers, and unlimited extensions

7. Ooma: Best option for large retail stores

Pros

• Unlimited calling in the US, Canada, Mexico, and Puerto Rico
• Virtual receptionist

Cons

• Voicemail transcriptions are only available on higher tiers
• Features like intercom calling and analog fax machine support are unnecessary for most small teams
• Desktop app requires an upgrade

Unlike other VoIPs, Ooma was specifically designed with hardware and software for growing enterprises. Ooma stands out for its ability to support in-office teams, including:

• 911 service for emergency phone calls
• Intercom systems for receptionists
• The option to have a dial-in number for conference calls

Teams working from a retail store may also find its paging feature handy for reaching people in large spaces.

Although Ooma’s business phone system is pretty barebones, features like free toll-free numbers, mobile apps, a desktop app (without calling unless you upgrade), and virtual extensions aren’t too shabby.

If you expect to text customers at scale, you should know that Ooma caps messages at 250 per month on the second-tier plan. Not 250 messages per user — 250 messages per account per month. It’s also worth noting that some key functionalities are only available with the higher-tier plan, like integrating with Salesforce, Microsoft Dynamics, and HubSpot.

To unlock Ooma’s full potential — like call recordings or accessing Ooma via its desktop app — you need to upgrade. And the option to text is only available on their higher-tier plans.

Key features of Ooma

• Music on hold
• Digital fax
• Call transferring
• Voicemail transcriptions (requires upgrade)
• Video conferencing

Ooma pricing

Here are the three Ooma plans you can choose from:

• Essentials: $19.95 per user per month for unlimited calling in the US, Canada, Mexico, and Puerto Rico, virtual receptionist, and call forwarding
• Pro: $24.95 per month for call recording, enhanced call blocking, video conferencing, and dynamic caller ID
• Pro Plus: $29.95 for call queues, meeting recordings, team chat, call queuing, and call screening

8. Phone.com: Best choice for HIPAA-compliant video meetings

Pros

• Voice and video HIPAA compliance
• Low international calling rates

Cons

• SMS/MMS require an upgrade
• Limited integrations 
• 500 pooled minutes on the base plan

At first glance, Phone.com seems like a steal, especially for healthcare companies seeking HIPAA compliance to host video appointments. Before you dive in, take a moment to consider the fine print.

You can’t send and receive SMS messages on the base plan, which can cause problems if you’re a small business that communicates with customers through texts and wants to keep costs down.

While you can record phone calls with Phone.com, you’ll have to buy an expensive add-on (​​$8 per month) unless you upgrade to the Pro plan. Also, you can only store call recordings in your account for 13 months, which may not be long enough if legal disputes arise.

Before choosing a business phone system, consider your potential usage — those limited minutes and premium features might not cut it for long. Other Aircall competitors won’t leave you counting every minute.

Key features of Phone.com

• Voicemail to email
• Video conferencing
• Conference calling
• Call routing functions
• HIPAA-compliant video (requires upgrade)

Phone.com pricing

All Phone.com’s plans include HIPAA-compliant voice. You can also mix and match users onto different plans. Choose from any of the following:

• Basic users: $15 per user per month for video conferencing with 10 participants, 500 pooled minutes, and mobile and web apps
• Plus users: $22.50 per user per month for video conferencing with 25 participants, voicemail transcriptions, and IP desk phone compatibility 
• Pro users: $33.33 per user per month for call recording, call analytics, CRM integration, and video conferencing with 100 participants

9. 8×8: Best for contact centers

Pros

• Global security certifications
• Unlimited voice calling to 14 countries

Cons

• No transparent pricing
• Clunky user interface
• Call recordings need to be manually enabled

8×8 is ideal for call centers and larger companies that serve a lot of customers. The product lets you make unlimited voice calls to 14 countries on the base plan and 48 countries on the X4 plan, which is valuable if you have a global customer base. 

However, 8×8 comes with limitations. If you want to keep call recordings longer than 30 days, you’ll need to pay for the media cold storage add-on. While you can access contact center management features such as supervisor analytics, skills-based routing, and call queues, you’ll have to upgrade to the X6 plan. 

8×8 doesn’t provide transparent pricing, so it will take extra work to figure out if it’s within your budget. Plus, you can’t sign up for a free trial to test its features before you make an investment.

Key features of 8×8

• Music on hold
• Unlimited calling in the US and Canada
• Team messaging
• Auto attendants
• International calling in 14 countries

8×8 pricing

8×8 offers one plan to businesses looking for a unified communications solution. It includes calling, video, high-volume messaging, and third-party integrations. Pricing for this plan isn’t public; you’ll have to contact sales for a quote.

10. JustCall: Best for customer service teams

Pros

• Schedule text messages
• Available on Windows, Mac, iOS, and Android

Cons

• Inconsistent call quality
• Limited SMS/MMS (starts at 500 segments per user)
• Limited transcription minutes

JustCall is a business communications platform that provides features for customer service teams and is available in over 70 countries. While it has plenty of features designed for sales and customer service teams, there are some limitations you should know about. 

JustCall only offers two phone numbers to businesses, regardless of how many users are in your account. Additional numbers cost extra and range from $6 to $10 per number per month. 

With JustCall, you can access toll-free numbers on the base plan, but toll-free minutes will cost extra. 

You can only integrate JustCall with Salesforce if you upgrade. Otherwise, you’ll need to enter call activity by hand. This can cause costly mistakes, like not being able to follow up with customers correctly.

JustCall has a bulk SMS texting feature, but it’s only available if you upgrade to the Pro and Business plans.

Ultimately, JustCall is an expensive Aircall alternative that may not be the right fit for your business.

Key features of JustCall

• 100+ integrations
• Call menus
• Advanced analytics and reporting
• WhatsApp messaging
• Queue callback

JustCall pricing

JustCall’s plans include four pricing options:

• Team: $29 per user per month for call forwarding, AI call transcriptions, 100+ integrations, and team performance analytics (two-user minimum)
• Pro: $49 per user per month for bulk SMS campaigns, Salesforce integration, and live call monitoring
• Pro Plus: $89 per user per month for AI-powered SMS Co-pilot, real-time agent assist lite, and AI call scoring
• Business: Custom price for custom unlimited calling minutes and SMS, a dedicated success manager, single sign-on (SSO), and premium support

11. Talkdesk: Best for real-time analytics dashboards

Pros

• Real-time dashboards
• Quality management tools

Cons

• No unlimited calls and texts to US and Canadian numbers
• Expensive compared to other Aircall competitors

Talkdesk is a cloud-based contact center solution designed for enterprise-level customer support teams. It offers AI-driven sentiment analysis, interaction recording for voice and screens, and real-time dashboards to keep a close eye on rep performance.

While Talkdesk has omnichannel capabilities across email, chat, SMS, and social media on the base plan, you’ll have to upgrade to access voice calling.

It integrates with Salesforce, HubSpot, and other CRMs to make managing workflows easier, but these are only available on the second-tier plan as add-ons. Since they focus on enterprise companies and advanced features, you can expect a steep learning curve to get onboarded. 

Key features of Talkdesk

• Interaction recording (voice and screens)
• Customizable recording storage lengths
• Searchable call transcripts
• Unlimited call recordings
• Sentiment analysis

Talkdesk pricing

Talkdesk offers three major contact center plans. Here’s what to expect from each:

• CX Cloud Digital Essentials: $85 per user per month for access to digital engagement (email, chat, and SMS), AI tools, and API access
• CX Cloud Voice Essentials: $105 per user per month for call recording/quality management integration, access to voice, automation designer, and access to Talkdesk feedback
• CX Cloud Elite: $165 per user per month for custom reports and dashboards, performance management visualizations, and screen recording

12. Zoom Phone: Best for integrating with the Zoom ecosystem

Pros

• Supports call queues, call routing, and CRM integrations
• Seamless integration with Zoom Meetings and webinars

Cons

• Outbound calls are metered unless you upgrade to an unlimited plan
• SMS/MMS is not available on some plans
• Limited support is included on the base plan

If your business already uses Zoom for video meetings and webinars, Zoom Phone will be easy to set up and manage. It can be a more affordable alternative to Aircall for accessing call queues, call routing, and analytics.

However, there are some limitations you should be aware of — like not being able to text with shared numbers. Zoom Phone also only lets up to 10 team members share a phone number on a single plan, and shared numbers can only handle up to four calls at a time. That can be a deal-breaker for many companies growing a customer base. 

Additionally, the base plan only includes metered outbound calling, meaning you’ll pay per minute unless you upgrade to an unlimited plan.

Key features of Zoom Phone

• Shared numbers (calling only) 
• CRM integrations
• Advanced analytics (available with Power Pack add-on)
• Desk phone compatibility on select plans

Zoom Phone pricing

There are five Zoom Phone plans to choose from: 

• US & Canada Metered: $10 per user per month for metered domestic calling, international calling, and toll-free numbers
• US & Canada Unlimited: $15 per user per month for unlimited domestic calling and an optional add-on for unlimited calling to 19 countries
• Global Select: $20 per user per month for unlimited domestic calling in 40+ countries and territories and direct dial number (DID) for each license (SMS/MMS not supported)
• Pro Plus: $18.32 per user per month for Zoom Phone US & Canada Unlimited and Zoom Workplace Pro
• Business Plus: $22.49 per user per month for Zoom Phone US & Canada Unlimited, Zoom Workplace Business, and visitor management

How we ranked the top Aircall alternatives

In our quest to find the top alternatives to Aircall, we evaluated top review sites like G2 and TrustRadius. Then we tested multiple VoIP solutions against the following five key criteria to handpick the best contenders:

1. Value for money: When looking for a business phone system, consider upfront and long-term value, and watch out for activation costs and hidden fees. 
2. Reliability: Few things are more deflating than a dropped call on your end (especially when it’s not your internet connection). Gauge call quality during a free trial from providers you shortlist.
3. Third-party integrations: Does a specific VoIP phone system work with popular tools you already use? Choose a top business phone solution that works seamlessly with your current tools and helps streamline your workflow using automations.
4. Ease of use: The top VoIP phone systems mentioned make communication easier. Look for a user-friendly interface with little to no learning curve to help your team quickly get comfortable with the new tool.
5. Customer support: When you’re in a pickle, can you get help from customer support quickly? Make sure the platform offers a self-serve help center.
6. AI-powered tools: Does the phone system provide insights into customer interactions using AI? From sentiment analysis to call summaries, AI tools can give your team the edge.

Quo: The best Aircall alternative

Open to a top-notch Aircall alternative?

Quo is the modern business phone system for small businesses, startups, and solopreneurs. 

Your team can use talk and text to support customers, team members, and clients using nothing but WiFi and any devices you already use. Accessing your business phone number from anywhere with iOS, Android, desktop, and browser-based apps is simple.

With Quo (formerly OpenPhone), you can easily work together from an easy-to-navigate app to build relationships with your customers. Your team can also save time texting and still cultivate trust with your contacts using features like:

• Auto-replies
• Snippets
• Scheduled messages

Plus, Quo offers plenty of AI-powered features to help you scale your customer interactions. And with our 24/7 AI agent Sona, you and your team will never miss an incoming call again. We offer competitive pricing starting at just $15 per user per month, making it a cost-effective solution that won’t drain your budget.

Ready to see how it can help you connect with your customers? Start your free trial of Quo today.

FAQs