Blog / Cierra Loflin / Page 2
Cierra Loflin
Writer and editor with 3+ years in the business phone space. She's worked as the Content & Community Manager at Superpath, and freelanced for Business Insider, 1Password, and Giddy Health.
Articles by Cierra
Published September 25, 2025
Call flows: Why, how, and best practices
A call flow is a roadmap of how incoming calls are directed within a phone system. Learn how to set one up easily.
Published August 25, 2025
How to transfer calls effectively in 5 steps
Read this guide about how to transfer calls, from the difference between warm and cold transfers to etiquette.
Published June 25, 2025
8 best call recording AI tools for 2026
Need more than a basic call recording tool? Here are eight call recording AI tools plus their prices, pros, and cons.
Published February 28, 2025
Customer service quality assurance checklist (+ template)
Enhance your customer service with a quality assurance checklist that streamlines interactions, training, and more.
Published April 10, 2024
Consent to Receive Text Messages Template
Stay compliant with US SMS regulations using our consent template. Avoid fines and bans by obtaining proper consent.
Published January 25, 2024
10 stories of heartwarming customer service
Uncover inspiring examples of customer service reps going above and beyond to create memorable experiences.
Published December 28, 2023
10 Wild Tenant Horror Stories: I Rented to (Then Evicted) Spiderwoman
Discover the shocking stories of nightmare tenants that will make you grateful for your property management skills.
Published November 28, 2023
The 411 Recap: Demystifying AI for Resource-Strapped Small Businesses
Discover how to harness the power of AI tools to work more efficiently and create better customer experiences.
Published November 14, 2023
How Naaz Malek’s passion for care sparked a business that helps reduce preventable ER visits
Discover Naaz Malek's journey from the ER to founding Gen by Gen Health, a concierge care service for older adults.
Published September 22, 2023
Top 10 Best 3-Way Calling Apps in 2026
Get the details on three-way calling apps that offer teams and businesses a variety of helpful features to make communication even easier.
Published July 13, 2023
Best customer communication management software: Top options
If you're looking to provide a more cohesive and responsive experience, check out these customer communication management software options.
Published July 13, 2023
4 Types of Difficult Customers (And How to Deal with Them)
Learn the four types of difficult customers and strategies to deal with each of them.
