Blog / George Williams

George Williams
Product Marketing at Quo (formerly OpenPhone). I love to run, bike, and hike.
Articles by George
Published June 2, 2026
New integrations, less manual work
Connect Quo to your CRM, Zapier, Claude, and ChatGPT so call and contact data flows where you need it.

Published June 2, 2026
The call flow builder, now more flexible than ever
Quo's call flow builder now handles multiple flows, scheduled changes, and AI answering with Sona.

Published June 1, 2026
The evolution of Sona: From answering calls to running your front desk
Sona is now an AI agent that answers every call, qualifies leads, sends follow-ups, and routes to the right person.

Published November 18, 2025
Quo Update – November 2025
Running a small business means plans shift fast — staffing changes, holidays, unexpected spikes in demand. This month’s updates are all about helping you stay flexible, deliver fast answers, and give your customers a smoother experience no matter what’s happening behind the scenes. Here’s what’s new: 💬 New Sona actions: Transfers and SMS Sona is…

Published September 23, 2025
Quo Update – September 2025
We first introduced our AI agent, Sona, to help answer calls, capture details, and save your team time. Now, Sona is smarter and more configurable than ever — and you can try it free every month. 🚀 Start using Sona — 10 free calls every month We’re introducing a new tiered, credit-based system for Sona.…

Published June 26, 2025
Quo (formerly OpenPhone) Update – June 2025
We know your time is valuable, and every minute spent on repetitive tasks or missed calls adds up. That’s why we’ve made a series of updates this month focused on helping your team stay responsive, efficient, and in control. Here’s what’s new: 🎚Try Sona free for 7 days Sona, our AI phone agent, now comes…

Published May 15, 2025
Spring 2025 recap of what’s new in Quo
It’s been a big spring season at Quo. In April, we launched Sona, your 24/7 AI call agent — and we’re thrilled to see how many teams are already putting it to work. Hundreds of businesses are already using Sona to stay available around the clock, streamline follow-ups, and never miss a call. But that’s not…

Published April 17, 2025
Introducing Sona
Missed calls mean missed opportunities. That’s why we built Sona, your always-on AI agent for Quo. Smarter than voicemail and more affordable than a live answering service, Sona ensures every call gets answered — whether it’s a potential customer, a critical request, or a quick question. Your business stays available, even when you’re not. Here's…

Published November 5, 2024
Everything we showcased at Quo’s API launch event
At Quo, we believe your business phone should fit seamlessly into your workflows — not the other way around. 100,000+ businesses agree with us; they’ve sent and received over 1 billion calls and messages. With our Fall ‘24 release, we’ve introduced four new features that make big strides towards our mission: the Quo API, the…

Published October 23, 2024
Quo (formerly OpenPhone) Update – October 2024
Our biggest release to date makes Quo more configurable than ever. ⚙️ Customize your workflow with the new API The Quo API lets you send automated text messages based on events, sync contacts and conversation data across your tools, build custom integrations, and more. Check out our API docs for more information on getting started.…

Published July 17, 2024
Quo (formerly OpenPhone) Update – July 2024
At Quo, we're constantly working to improve your communication experience and provide you with the best tools for your business. In our latest release, discover how to increase your professionalism by adding caller ID names, increase efficiency with 'recently viewed', and save time with AI contact suggestions on Android. Plus, gain valuable insights from our…

Published May 30, 2024
Quo (formerly OpenPhone) Update – May 2024
Our latest release includes a bunch of new features and improvements to boost productivity, increase customer satisfaction, and make Quo an even more powerful tool for your business. From saving time with AI contact suggestions, to forwarding calls based on your set business hours, discover all that's new below! 👇 ✨ AI contact suggestions OpenPhone…
