Blog / Jana Smith
Jana Smith
Jana Gentry Smith is a freelance B2B SaaS copywriter and content marketer. When not writing about how small businesses and startups can use VoIP phone technology to create a delightful customer experience, she creates content that helps brands build communities. In her downtime, you can find her wandering Maine's bookstores, seashores, and forests with her family.
Articles by Jana
Published June 9, 2023
Customer Service Recordings: Dos and Don’ts + the Best Solutions
Customer service recordings can be eye-opening. Find out how to get the right recording solution and develop better customer relationships.
Published May 24, 2023
Dealing with Difficult Customers: How to Crack the Code
A little extra forethought can prevent a lot of trouble. For managers, that means putting a few more resources and guardrails in place.
