Blog / Justina Altiere
Justina Altiere
VP Customer Experience at Quo (formerly OpenPhone). Mother of two humans & two dogs, Astronomy buff, lover of travel, and mindfulness practitioner.
Articles by Justina
Published March 10, 2026
How we added phone support at Quo: From strategy to rollout
Check out this behind-the-scenes look at why phone support matters at Quo and how it supports our customer base.
Published April 30, 2024
How Quo Is Redefining Customer Experience
Our VP of Customer Experience shares how Quo is redefining our customer experience with omnichannel support.
Published February 5, 2024
Customer service management strategy: 6 essentials to get you started
Want to design a customer service management strategy? Here are six essential steps you can’t miss from our VP of CX.
Published January 17, 2024
Set your team up for success with a customer service training manual (+ 4 training best practices)
Learn how to incorporate customer service training manuals in your training program from our VP of CX.
Published January 16, 2024
How to Build a Scalable Customer Service Team Structure
Looking for a customer service team structure? Learn from our VP of CX how to add layers, core competencies and more.
Published December 14, 2023
Customer service automation: a customer-centric approach
Automate your customer service operations with these recommendations from Quo's VP of Customer Experience.
Published October 5, 2023
Why Justina Altiere joined OpenPhone
I’m thrilled to share that I am joining Quo as the VP of Customer Experience. As a passionate customer advocate, joining Quo aligned perfectly with my values and goals of creating extraordinary customer experiences alongside a stellar team. I’m excited to bring my skills and expertise in scaling high-performing customer operations to Quo at this…
