Justina Altiere

VP Customer Experience at Quo (formerly OpenPhone). Mother of two humans & two dogs, Astronomy buff, lover of travel, and mindfulness practitioner.

Phone support at Quo

March 10, 2026

How we added phone support at Quo: From strategy to rollout

April 30, 2024

How Quo Is Redefining Customer Experience

Customer service management strategy

February 5, 2024

Customer service management strategy: 6 essentials to get you started

Customer service training manual

January 17, 2024

Set your team up for success with a customer service training manual (+ 4 training best practices)

Customer service team structure

January 16, 2024

How to Build a Scalable Customer Service Team Structure

Automate customer service

Best practices, Insights

December 14, 2023

Customer service automation: a customer-centric approach

Justina Altiere VP of Customer Experience at OpenPhone

October 5, 2023

Why Justina Altiere joined OpenPhone

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