Blog

Melanie Broder

Melanie Broder is a freelance writer for B2B tech companies. She's published work in all genres, taught creative writing at Columbia University and in Armenia, and managed a team of volunteer teachers.

Articles by Melanie

Published January 11, 2024

5 science-backed tactics for motivating your support team

If you notice your support team’s performance lagging, lack of motivation might be the problem. Here’s how to fix it.
Ways to motivate your support team
Published November 17, 2023

Ohana Surf Project: Transforming a tragedy into a sustainable community business

Learn how Susan Geraci overcame trauma linked to 9/11 and created a business that makes surfing accessible to all.
Ohana Surf Project small business spotlight.
Published November 1, 2023

9 ways to improve your customer satisfaction in 2026

In this article, you’ll learn nine ways to improve your customer satisfaction, with insights from real CX experts.
improve customer satisfaction