Blog / Melisse Lombard
Melisse Lombard
Melisse is a writer, editor, and content marketing professional who firmly believes in the power of words. She's spent 17 years in the content space across media, tech, travel, and education. Melisse is now the president and managing director of her agency, Evergreen Media.
Articles by Melisse
Published August 6, 2026
9 customer service expectations every business must meet in 2026
Trying to keep up with increasing higher customer service expectations? Learn how your business can rise to the occasion.
Published February 6, 2024
De-Escalating Angry Customers: The Pro’s Playbook
Angry customers can blow your bottom line, but this 4-step de-escalation method will give your team guidance.
Published December 22, 2023
5 eye-opening ways psychology can level up your customer service
These five psychology-based tactics may sound simple –– but they’re proven to upgrade your customer experience.
Published September 14, 2023
Next-gen customer relations: Insights, pro tips, and proven tactics
A guide to how small businesses can build customer relations through data-backed stratgies.
Published May 17, 2023
7 ways to deliver true customer delight in 2026
It’s an age-old truth every business owner knows all too well: Customer trust and loyalty are hard won and easily lost.
Published February 8, 2023
Customer Satisfaction, Unlocked: The 7 Cardinal Rules of Breakthrough Business Communication
Every interaction you have speaks volumes about you – and the business you represent. Find out how to satisfy your customers' demands.
Published January 21, 2021
Phone Etiquette Demystified: A Complete Handbook for Small Business Owners
Every phone interaction is a make-or-break moment for your company. Understand the ins and outs of best-in-class phone etiquette.
