Phillip Paquette

Discover how customer experience platforms can track every interaction and promote positive experiences.

At first glance, Verizon Second Number checks all the boxes — it’s cost-effective, easy to use, and pretty convenient if you’re an existing Verizon customer. But that doesn’t mean it’s the best plan for a business owner. It’s kinda like fast food: convenient and cheap but not that great for the long term. We explain…

On the surface, Talkroute looks like any other VoIP system — and that’s the problem. Because whether you’re considering it for your small business or already use it as your VoIP provider, Talkroute only offers bare-bones features (even though it’s just as expensive as modern platforms). If Talkroute feels like a miss for your business,…

Finding the right softphone for Mac programs can be hard, but not impossible. Find out the seven best apps on the market.

Learn how to navigate call escalations from real CX experts in this article.

Your data is your most valuable asset and it is our commitment to make sure that it remains safe with us. We're happy to announce Quo is officially SOC 2 compliant.

Find out the pros and cons of company cell phones to help your business decide if they're the right investment for you.

Find out Google Voice vs Skype compare based on key considerations like pricing, features, and integrations.

This guide covers the steps for how to call Turkey from the USA. We’ll also introduce a service you can use to lower your calling costs.

See how Broadvoice vs Vonage stack up in pricing, features, and integrations. We also present a third service that may be a better choice.

A BYOD policy can protect your company from serious risks. Learn what to include in your policy and how to implement one.

Learn how to call Ireland from the US. We'll lay out the four steps to follow whether you're calling a landline or a mobile phone.