Richard Huffaker

Here's what Quo learned running our first out-of-home campaign, our biggest marketing spend yet — and what every small business owner should know before booking a billboard.

Quo's second commercial cost 4x the first. Here's what that bought us, and what small businesses can learn from it.

We made our first TV and streaming commercials last fall. Here’s the full story from behind the scenes.

In our last newsletter, I talked about hitting a wall at website builder Weebly, where I was an early employee. When I started, we were getting about 600 to 800 support emails a week. Within a few months, it was over 2,000. At our peak, it was 20,000. I was drowning. We had eight people…

Before I write anything else, I want to mention two things: First, if you have a few minutes, we'd appreciate it if you could take our short survey on small businesses in the US and Canada. It'll help us better serve both our customers and potential customers. Second, the co-founder and CEO of Zapier (who…

Before I write anything else, I just want to note that our co-founder and CEO Mahyar is conducting a Reddit AMA today and tomorrow on our new r/quo subreddit (which is replacing our old r/openphone one), and you can ask him any questions you have about Quo in this thread. A few weeks ago, I…

This GIF is from a recent drive I took across town. Notice anything weird about it? That’s right, I’m in a $150,000 Jaguar, which is crazy because I can’t afford a Jaguar and neither can anyone else I know. Oh, and also, there is no one in the driver’s seat. I guess that might be…

When I was younger, I thought having a computer I could talk to would be cool, like the Enterprise computer in Star Trek or KITT from Knight Rider. You’d think, then, that I’m the sort of person who would be really into AI. But I’m not. I have a genuine and long-held dislike of AI.…

There’s a great bar in San Francisco’s Little Italy called Vesuvio Cafe. In the 1950s, it was one of the go-to hang outs for the writers and poets of the Beat movement. Decades later, it continues to be among the most popular spots to grab a drink in all of San Francisco. Back in the…

I’m Richard, the Head of Content at Quo. You may have seen me in a video on one of our social media accounts or, more likely, have never encountered me in your entire life until you opened this email. I’m here to welcome you to the very first edition of our brand new monthly newsletter, After…