12 Best call transcription software tools for small businesses

Do you feel like you can’t quite keep up with how fast your business is growing? We work with over 90,000 small businesses, and we hear about this challenge quite often. 

When you first started your business, call recording was enough to keep conversations organized. But as your business has grown, you’ve realized it’s no longer enough. Follow-up calls fall through the cracks, and it feels like customer context lives in multiple tools.

Call transcription software makes it easy for fast-growing teams to stay on top of their priorities. The right platform can record calls, summarize action items, and provide time-stamped logs. This means you don’t have to worry about taking notes and can focus more intentionally on customer conversations.

As a remote team ourselves, we use transcription services every day. We surveyed the top options so you can see where they excel and where they fall short. Here’s what we found:

• The best call transcription software for business phone calls is Quo. 
• The best call transcription software for high-volume sales teams is Gong. 
• The best video call transcription software is Granola or Otter.ai.
• The best call transcription software for marketing teams is Descript or Riverside. 

In this article, we’ll break down what you should look for in a call transcription software platform. We’ll also break down the best options available and how to choose a transcription tool that’s right for you.

What to look for in call transcription software

Before purchasing any call transcription tool, be sure it offers the following features:

• Transcription accuracy. How accurately does the tool transcribe calls? Is there a difference between how it transcribes video and audio calls? How does it handle background noise? These were questions we asked as we evaluated the tools in this list.
• Speed. As meetings stack up, you’ll want quicker access to your notes. We looked at options that were fast and efficient in generating call transcriptions. 
• User experience. Are your call transcriptions easy to access in your call workspace? Are they integrated with the rest of your customer interactions? Can you use call context to surface action items for your team? We chose options that could integrate with the rest of your communication workflow.
• Value. As your call volume grows , you shouldn’t have to pay per-call transcription. We prioritized options with unlimited call transcriptions and cost-effective plans as you scale.
• Shareable. Can you share your call transcripts with an AI model? What about your CRM? We focused on tools that let you share transcriptions with other platforms to get additional business insights for your team. 
• Actionable. Does the tool give you a list of action items or next steps? Can you easily share these with your team? The best transcription tools offer summaries and action items. That way, your team always knows what needs to get done, even if they didn’t participate in a call. 

12 Best call transcription software tools compared

We’ve compared transcription tools for multiple use cases. These include day-to-day customer communications, marketing webinars, and sales coaching calls.

First, we’ll compare all 12 software tools side by side. Then, we’ll explore each provider in greater detail.

Comparing the 12 best call transcription software tools

Here’s a breakdown of the best phone call transcription platforms:

Provider	Starting price	Standout feature	Best for
Quo	$23 per user per month	Shared numbers to handle incoming calls 24/7	Fast-growing small businesses
Otter	$8.33 per user per month	Real-time transcription with custom vocabulary and speaker labels	Teams that need multilingual transcription for video meetings
Gong	Custom pricing	AI-powered call highlights that flag objection handling, deal risks, and coaching opportunities	High-volume outbound sales teams at mid-market and enterprise companies
Krisp AI	$8 per user per month	Live accent conversion and noise cancellation for clearer international calls	Teams working with overseas clients
Descript	$16 per user per month	Text-based audio and video editing that lets you cut, fix, and translate transcripts like a document	Marketing and content teams producing podcasts, video shows, or webinars
Granola	$14 per user per month	Automatic note-taking that transcribes meetings without joining them as a bot	Remote teams that want unobtrusive AI notes for internal video meetings
CallRail	$50 per month	Transcriptions linked directly to marketing attribution data and ad spend	Marketing agencies and businesses tracking which campaigns drive inbound calls
Riverside	$24 per month	Studio-quality 4K local recording with instant social media clip creation	Podcasters and content creators who record scheduled video shows and interviews
Rev	$25.49 per user per month	Choice between AI and human transcription for the highest possible accuracy	Legal teams that need verified transcriptions for case reviews and proceedings
Fireflies.ai	$10 per user per month	Real-time coaching and conversation intelligence with auto-language detection	Sales and operations teams that want live guidance and searchable meeting archives
Google Meet	$14 per user per month	Transcripts that auto-save to Google Drive as editable Docs with Gemini AI summaries	Teams already on Google Workspace that need simple meeting transcription built in
Zoom Phone	$10.50 per user per month	Post-call AI summaries and voicemail transcription built into the Zoom ecosystem	Existing Zoom users who want to add phone transcription without switching platforms

Now, let’s start with the #1 small business phone system as rated by G2:

1. Quo: Best business phone call transcription software

Pros

• Unlimited call transcriptions and summaries are available in the Business plan
• Time-stamped transcriptions with speaker labels
• Gather context faster with AI-generated call summaries
• 24/7 AI voice agent handles calls for you
• Shared numbers and inboxes for better team collaboration
• Unlimited calls and texts to US and Canadian numbers

Cons

• No verification through two-factor authentication*

Quo is the best call transcription software for fast-growing teams. For Business plan users, it automatically records, summarizes, and transcribes each call. You get in-app transcripts with timestamped speaker labels so you always know who said what in a conversation. You can also search within your call transcripts for specific phrases so that you can review calls faster. No more manually reviewing your calls to see what customers said. 

Quo’s call transcription tools are available within its business phone platform. Teams can share their business phone numbers and handle calls and texts together. Split responsibility for incoming calls with shared numbers. Plus, track customer communications as a team with shared inboxes. Your calls, texts, recordings, and transcripts always stay in sync. If you need to collaborate on customer requests, tag your teammates in internal threads. No need to switch between apps.

Quo also offers more than 8,000 third-party integrations with tools like Slack, HubSpot, and Salesforce. This allows you to automatically share transcripts wherever your team works, creating a single source of truth. 

Each Quo plan also comes with Sona, our AI voice agent, which handles calls autonomously. Sona answers frequently asked questions, qualifies leads, and books appointments 24/7. It also captures summaries, action items, and transcripts from every conversation. All transcripts are logged in your Quo workspace and automatically sent to your CRM. Try out Quo’s call summaries and transcripts for free. Sign up for a seven-day trial of Quo’s Business plan today.

Key features of Quo

• Unlimited SMS and MMS messaging in the US and Canada
• AI call tagging
• Real-time call quality metrics
• Automatic call recording
• Voicemail transcriptions
• Custom ring groups
• IVR phone menus

Quo pricing

Quo offers three pricing plans:

• Starter: $15 per user per month for unlimited calls and texts, shared numbers, Zapier integration, and more
• Business: $23 per user per month to access phone menus with IVR, call transfers, analytics, CRM integrations, and more
• Scale: $35 per user per month for AI call tags, dedicated onboarding, inbound phone support, and priority chat and email support

2. Otter.ai: Best third-party meeting transcription software

Pros

• Transcription is available in multiple languages
• Custom vocabulary and speaker labels
• iOS and Android apps are available

Cons

• No native phone call transcription is available

Otter is a third-party video meeting tool that generates transcriptions from platforms like Google Meet or Zoom. This allows you to create real-time transcriptions, store them in the cloud, and collaborate on them as a team.

Each Otter.ai plan comes with features like:

• Multilingual transcription
• Custom vocabulary
• Conversation histories
• Web and mobile apps

While Otter greatly supports video call transcription, it doesn’t offer much for phone calls. You have to record calls on your phone separately, then import them to Otter’s mobile app. This isn’t ideal if you manage a virtual business number.

If you have high call volumes, you’ll likely want to explore an Otter alternative.

Key features of Otter.ai

• Custom integrations, with an upgrade
• SSO/SCIM, with a minimum of 100 licenses
• Integrations with Microsoft Teams
• Supports video file uploads

Otter.ai pricing

Otter.ai offers four pricing plans:

• Basic: Free for 300 transcription minutes per month, AI chat, live transcription, speaker ID, and three lifetime file imports
• Pro: $8.33 per user per month for 1,200 transcription minutes, up to 90-minute meetings, 10 file imports per month, unlimited storage, and integrations with tools like Salesforce, HubSpot, and Zapier
• Business: $19.99 per user per month for unlimited meetings and recordings, up to four hours per meeting, unlimited file imports, three concurrent meetings, admin controls, and priority support
• Enterprise: Custom pricing for Otter API and webhooks, custom integrations, video replay, customer success program, and access to an add-on for HIPAA compliance

3. Gong: Best for transcribing sales calls

Pros

• AI sales coaching
• Timestamped call highlights
• CRM syncing

Cons

• Pricing not available

Gong is a call transcription tool for sales teams. It offers high-accuracy transcriptions that highlight specific parts of sales calls, including:

• Objection handling
• Deal risks
• Demo calls
• Pitch execution

Gong also provides AI coaching so reps can see areas where they might improve their performance.One drawback with Gong is that it offers only custom pricing to teams. You’ll have to share information about your business before you get a quote. You should also know that Gong is intended for mid-market and enterprise companies with large outbound sales teams. If you’re a small business or just want simple transcription tools, you should consider a more cost-effective alternative.

Key features of Gong

• Searchable transcript archives
• Real-time speech-to-text transcription

• Automatic flagging for talk ratios, objection handling, next steps, and deal risks
• Searchable libraries for rep best practices

Gong pricing

Pricing for Gong isn’t publicly available. But some past users say the price can exceed $50,000 per year.

The only way to know for sure is to get a personalized quote, which requires contacting the sales team.

4. Krisp AI: Best for real-time accent conversion

Pros

• Meeting recording and transcription
• Live accent conversion
• Noise cancellation

Cons

• Can be resource intensive for computers
• Phone call transcription is only for outbound calls

Krisp is an AI-powered call transcription assistant for teams. It specializes in providing noise cancellation for meetings and AI-powered accent conversion. This is useful if you work with overseas clients and have reps who may struggle to understand specific words or phrases. Krisp can also help record in-person meetings — a benefit for home service companies that want to keep a paper trail.

But Krisp can only transcribe outbound calls, not inbound ones. Plus, past users say it can be resource-intensive and slow down computers, making other tasks feel slow and clunky. Keep in mind you have to use your existing phone number with Krisp AI. You can’t share phone numbers to keep communication consistent with customers. You also can’t purchase additional phone numbers for individual departments. It’s not designed for business phone communications. If you’re looking for a dedicated business phone call transcription option, you should look elsewhere.

Key features of Krisp

• Unlimited transcriptions on every plan
• Support for in-person meeting recordings
• Extra storage space, with an add-on
• Meeting tags for organization

Krisp pricing

Krisp offers three Meeting AI pricing plans:

• Core: $8 per user per month for unlimited transcriptions, noise cancellation, AI notes, recordings, five GB of storage, and integrations with HubSpot, Slack, and Zapier
• Advanced: $15 per user per month for expanded accent conversion, Salesforce and Connectwise integrations, manager view, admin controls, and 30 GB of storage
• Enterprise: Custom pricing for SSO/SCIM, HIPAA and SOC 2 compliance, a dedicated account manager, and unlimited storage

5. Descript: Best for editing call transcriptions

Pros

• Designed for editing audio and video transcripts
• Transcript translation is available
• Webinar and podcast recording are available

Cons

• Doesn’t work for phone calls
• No mobile apps

Descript is an AI-based content editor for video and audio calls. It lets you convert conversations into text-based, editable documents. You can edit out filler words, fix errors, and even translate your transcripts into multiple languages.

You can also use Descript to record things like podcasts and video shows. Then, you can edit on-platform and push your final episodes to production via one-click integrations.

But what Descript can’t do is record or transcribe phone calls. That’s because it doesn’t offer mobile apps at all. You could download recording software, then manually upload them to Descript via a QR code. But this is slow and requires multiple apps to run, which isn’t productive for most small and growing teams. 

If you need a transcription solution to create marketing content, Descript is a solid option. But if you need a solution that records and transcribes calls on every device, you should look for a Descript alternative. 

Key features of Descript

• Edit audio transcriptions as text
• Exports for plain text, rich text, markdown, HTML, Word docs, SRT, and VTT
• Instant filler word removal tool

Descript pricing

Descript has five pricing plans:

• Free: $0 for one hour of media, 100 one-time AI credits, 720p exports with watermark, and five GB of storage
• Hobbyist: $16 per user per month for 10 hours of media, 400 AI credits, 1080p exports, 100 GB of storage, and AI tools like Studio Sound, filler word removal, and clips
• Creator: $24 per user per month for 30 hours of media, 800 AI credits, 4K exports, AI video generation, unlimited stock media library, and one TB of storage
• Business: $50 per user per month for 40 hours of media, 1,500 AI credits, Brand Studio, translation and dubbing in 30+ languages, custom avatars, priority support, and two TB of storage
• Enterprise: Custom pricing for SSO/SCIM, granular brand controls, custom AI credits and media minutes, flexible billing, and legal terms

6. Granola: Best for transcribing internal team meetings

Pros

• Automatic note-taking on calls
• AI chat functionality

Cons

• Speaker labels on desktop aren’t available
• iOS app doesn’t support inbound phone calls
• No Android app

Granola is an AI notetaker for remote teams. It automatically transcribes meetings on Google Meet and Zoom — as long as you’re using a Windows and Mac computer or iOS smartphone. It doesn’t transcribe calls through VoIP phone platforms like Quo. So, like many other platforms on this list, you’ll need to manually upload recordings to the platform.

Granola has a few other drawbacks to keep in mind:

• You won’t have speaker labels for desktop meeting transcriptions. This means there’s no way to tell who said what in a conversation.
• There’s only support for outbound calls on the iOS app. This means you’ll miss call transcriptions from incoming calls.
• Granola isn’t available on Android yet, which can be annoying if some of your team members don’t have an iPhone. Explore some of the best call recorder apps for Android users. 

If you get a lot of calls through your business number, you’re better off choosing a VoIP provider with its own call transcription feature.

Key features of Granola

• Take notes and let AI enhance them using an AI notepad
• Transcribe meeting audio without directly joining meetings
• Apps for Windows and Mac computers and iPhone devices

Granola pricing

There are three pricing plans available for Granola:

• Basic: Free for AI meeting notes, limited history, AI chat, shared folders, custom templates, and multi-language support
• Business: $14 per user per month for unlimited notes and history, advanced AI models, third-party integrations, and API access
• Enterprise: $35 per user per month for SSO, enterprise security and admin controls, priority support, and organization-wide settings

7. CallRail: Best for marketing campaign call transcription

Pros

• Call transcripts linked to marketing data
• Tag calls based on keywords in transcripts
• PII redaction
• Multi-language transcription

Cons

• Transcription isn’t available on the base plan
• Usage-based pricing on top of the monthly plan means unpredictable costs
• Keyword tags are basic and not flexible for business-specific terms

CallRail is a marketing attribution platform with built-in transcription tools. It’s not a standalone transcription tool, but it can still help you transcribe calls that you can review within its platform.

For example, you can use CallRail’s Conversation Intelligence suite to:

• Auto-transcribe recorded calls
• Click a line of text and jump to that moment in the recording
• Email yourself a preview of each transcript after the call

But CallRail is a call tracking platform first and a transcription tool second. It’s also mostly built for marketing agencies or businesses that want  to track ad spend and conversion rates. Using CallRail just for transcriptions can be overkill for most small and growing teams.

Key features of CallRail

• Dynamic number insertion
• Form tracking and multi-touch attribution

• Call routing and call flow builder
• HIPAA-compliant healthcare plan with BAA and automatic PHI redaction

CallRail pricing

CallRail offers four core plans, which are billed per account:

• Lead Tracking: $50 per month for call and text tracking, call recording AI, and 250 local minutes of transcription
• Lead Tracking Complete: $95 per month for form tracking and attribution, access to a custom form builder, and multi-touch CPL reporting
• Lead Conversion: $150 per month for AI call summaries and sentiment analysis, conversation trend reports, automatic conversion tagging, and coaching and conversion tools
• Lead Conversion Complete: $195 per month for everything in Lead Tracking, Lead Tracking Complete, and Lead Conversion

All plans carry usage-based overages for additional minutes, numbers, and SMS. A 14-day free trial is available with no credit card required.

8. Riverside: Best for social media creators

Pros

• Transcription in 100+ languages is available
• Instant social media clip creation

Cons

• Doesn’t work for phone calls

Riverside is a call transcription tool designed for social media creators. It records 4K studio-quality audio and video for podcasts and online shows. Plus, it records data locally on each participant’s device, which ensures higher quality recordings.

You can also use Riverside to:

• Create social media clips from recordings automatically
• Detect speakers in conversations and label their voices, with a paid plan
• Download call transcripts as SRT and TXT files for video subtitles

But Riverside doesn’t work for incoming phone calls. Instead, you’ll need to use a Riverside link to record video-based meetings. This makes Riverside a great option for scheduled podcast recordings. But if you’re dealing with customer requests as they come in, you need a call transcription tool that can keep up with you.

Key features of Riverside

• Edit recordings via text
• Support for 4k audio and video exports
• Speaker labeling, with a paid plan

Riverside pricing

You can pick from one of five Riverside pricing plans, including a free trial:

• Free: $0 per month for a one-off session of two hours of multi-track recording, 720p video quality, unlimited single-track recording, and watermarked Magic Clips
• Pro: $24 per month for 15 hours of multi-track recording per month, up to 4K video quality, unlimited transcriptions, text-based editing, podcast hosting for one show, and AI tools like Magic Audio, eye contact, and filler and silence removal
• Live: $34 per month for full HD livestreaming, omnichat, live call-ins, custom overlays, and multistreaming to unlimited destinations like YouTube, Facebook, LinkedIn, X, and Twitch
• Webinar: $79 per month for webinar hosting for up to 100 registrants, registration forms, automated email reminders, Q&A and poll features, webinar analytics, and access to the HubSpot integration
• Business: Custom pricing for up to 10,000 registrants, unlimited multi-track recording and storage, producer mode, SSO, SOC 2, and ISO 27001, dedicated CSM, and API access

9. Rev: Best for transcribing legal calls

Pros

• Both AI and human transcription are available
• Save clips from transcripts
• Text-based file uploads are available

Cons

• Can’t transcribe phone calls
• Limited number of user seats

Rev is an AI-powered transcription tool designed for legal teams. With it, you can assign audio recordings to AI or human transcribers. This ensures you get the most accurate possible recordings for case reviews and legal proceedings. Just keep in mind human transcriptions cost extra — though you do get small discounts, depending on your plan.

Unfortunately, Rev can’t transcribe phone calls through its mobile app. The most you can do is use a voice recorder for notes or use its app to capture notes on meetings you’ve missed. Rev also caps the number of user seats in each plan. The base plan, for example, only supports a single user. You may be forced to upgrade before you’re ready if you need more seats for team collaboration.

Key features of Rev

• In-app voice recorder
• Human transcripts and discounts are available, depending on your plan
• Support for more than 37 languages, with an upgrade
• CJIS compliance, with an upgrade

Rev pricing

Rev offers a free plan, plus three paid tiers:

• Free: $0 per month for 45 AI transcription minutes per month in English only, AI Notetaker for Google, Teams, and Zoom, and the ability to analyze up to five files at once
• Essentials: $25.49 per user per month for 5,000 AI transcription and caption minutes in English and Spanish, AI notetaker with summaries and action items, the ability to analyze up to 10 files at once, and a 10% discount on human transcriptions
• Pro: $47.99 per user per month for 10,000 verbatim AI transcription minutes per month in 37+ languages, unlimited custom AI templates, bulk multi-file analysis for up to 50 files, and a 15% discount on human transcription
• Unlimited: Custom pricing for unlimited AI transcription minutes per month, high-volume analysis for up to 500 files, HIPAA and CJIS security, and custom discounts on human transcription

10. Fireflies.ai: Best notetaker with real-time conversation intelligence

Pros

• Real-time coaching tools are available
• Chrome extension is available
• Auto-language detection

Cons

• Can’t transcribe phone calls natively
• Unlimited storage requires an upgrade

Fireflies.ai is a conversation intelligence tool that also records and transcribes meetings for teams. Its standout features include real-time call coaching and auto-language detection. It also has a Chrome extension that helps you record Google Meet calls without a separate AI bot joining your calls. 

But like many other tools on this list, Fireflies can’t transcribe phone calls natively in-app. You have to connect your phone to Fireflies through an API first, which requires technical expertise. Need unlimited storage? You’ll have to upgrade to its Business plan.

If you handle a high volume of inbound calls and want to save time and money, you should choose a business phone system instead. Its built-in recording and transcription features will easily save you more time and money.

Key features of Fireflies.ai

• AI summaries
• Time-stamped notes
• Search within meetings
• Voice agents, with an upgrade

Fireflies.ai pricing

You can pick from four Fireflies.ai pricing plans:

• Free: $0 per month for limited transcription and AI summaries, 800 minutes of storage per user, access to the AskFred AI assistant, support for 100+ languages, and API access
• Pro: $10 per user per month for unlimited transcription and AI summaries, 8,000 minutes of storage per user, downloads, talk-time analytics, AI Skills, Voice Agents, 20 AI credits, and unlimited integrations
• Business: $19 per user per month for unlimited storage, video recording, multi-language mode, conversation intelligence, team analytics, user groups, and 30 AI credits
• Enterprise: $39 per user per month for SSO, SCIM, and HIPAA compliance, private storage, custom data retention, rules engine, super admin role, a dedicated account manager, and 50 AI credits

11. Google Meet: Best for existing Google Workspace users

Pros

• Built-in transcription for Google Workspace Business Standard and above
• Gemini AI meeting summaries and follow-up suggestions
• Transcripts auto-save to Google Drive in an editable Google Docs format

Cons

• Transcription is only available on the Business Standard plan for $14 per user per month
• Can’t transcribe phone calls — only video meetings
• Limited language support for transcription beyond English, Spanish, French, German, and Portuguese
• Transcripts are only accessible to the meeting organizer by default

Google Meet is a solid meeting transcription tool for teams already invested in the Google Workspace ecosystem. It uses Gemini AI to generate meeting summaries, create action items, and provide recaps for late joiners. Plus, transcripts save to Google Drive as Google Docs, so they’re easy to search and share across your organization.

But keep in mind, Google Meet only transcribes video meetings. There’s no way to transcribe inbound or outbound phone calls. You also need a Business Standard plan or higher for transcription, so free and Business Starter users can’t access them at all. Need to collaborate with your team? The transcripts are only shared with the meeting organizer by default. That means your team has to manually share them after every call.

If you need phone call transcription that’s built into your communication workflow, a business phone provider like Quo is a better fit.

Key features of Google Meet

• Video call recording
• Noise cancellation
• Saves transcripts in one place
• Summaries and action items

Google Meet pricing

Google Meet is part of Google Workspace, so pricing includes the full suite of Google apps:

• Free: $0 for 100 participants for a 60-minute group meeting limit, screen sharing, live captions, and no transcription
• Business Starter: $7 per user per month for 100 participants, 24-hour meetings, 30 GB of storage, and no transcription
• Business Standard: $14 per user per month for 150 participants, meeting recording and transcription, Gemini AI in Meet, noise cancellation, breakout rooms, two TB of storage
• Business Plus: $22 per user per month, 500 participants, attendance tracking, advanced endpoint management, five TB of storage
• Enterprise: Custom pricing for 1,000 participants, live streaming, client-side encryption, and custom storage

12. Zoom Phone: Best for existing Zoom users

Pros

• Voicemail transcription is included on all plans
• AI-powered post-call summaries via Zoom AI Companion

Cons

• Limit of four calls on a shared number at once
• Confusing pricing plans
• Pay per minute for outbound calls unless you upgrade

Zoom Phone is a VoIP service with built-in call transcription for teams already using Zoom. With it, you can transcribe both live and recorded calls in the cloud. You can also transition any Zoom Phone call to a Zoom Meeting. This is useful if you need to meet via video to support clients or coworkers.

But where Zoom Phone falls short is with its pricing. For starters, the pricing plans can be confusing, as there are both standalone plans and bundled Workplace plans. It’s not always clear which features go with each plan. But it is clear that you’ll need to pay per minute for outbound calls unless you upgrade to a more expensive plan.

Keep in mind that past users have complained about poor customer support and call quality issues that can affect the customer experience. If you’re not an existing Zoom user and want more cost-effective tools, you’re better off looking for a Zoom Phone alternative.

Key features of Zoom Phone

• Integration with Zoom Workspace
• Translated captions during live calls
• Cloud storage, up to 15 GB on the top plan
• Call recording compliance management for sensitive industries

Zoom Phone pricing

Zoom Phone’s pricing includes:

• Metered: $10.50 per user per month for metered outbound calling, toll-free numbers, auto-attendants, SMS and MMS, and voicemail transcriptions
• Unlimited: $16 per user per month for unlimited outbound calling and call recording
• Global Select: Contact sales for local and toll-free telephony services across 49+ countries 

You can also bundle with Zoom Workplace at a discounted rate:

• Pro Plus: $20.50 per user per month for video meetings for up to 100 participants, Zoom Docs, and the AI companion
• Business Plus: $24.50 per user per month for 15 GB of cloud storage, hybrid integration with legacy PBXs, 24/7 live chat and phone support, real-time reporting and quality dashboards, and bring your own carrier support

Three scenarios where you need more than standalone call transcription software

Call transcription helps you stay on top of your customer conversations when you’re operating on your own. When you’re working with a team, you need more than transcription. Here are a few examples:

1. Shared conversation visibility

Do you run a business where multiple people handle customer interactions? With shared inboxes, you can store your conversations, including call transcripts, in a single shared space.

Shared inboxes ensure every team member is in the loop and no details slip through the cracks. You don’t need to worry if someone is out for the day or if another coworker needs to take over a conversation.

2. Real-time decision making

Fast growth leaves you little time to make decisions. And if you need to follow up with a customer after an escalation call, you need to move quickly. But how can you loop in your team faster than getting on the phone with them? 

With Quo, you can tag teammates in internal threads, right next to your customer conversations. Your colleagues can see what was discussed and what needs to be done. Everything happens async, so you’re not spending extra time building alignment. Assign follow-up tasks or discuss customer needs without switching apps.

3. Track your call trends

As your call volume increases, it becomes harder to track trends in your call history. You need a way to sort through your transcripts and identify recurring issues and opportunities. 

Quo’s AI call tagging can solve this problem by helping you instantly organize calls. First, create tags around specific words or themes that matter to your business. This could be “negative call” or “billing issue,” for example. Then, Quo uses  AI to match transcripts against your custom tags. You’ll be able to track trends in escalations, customer wins, new business, and more. No more manually reviewing and tagging calls.

How to choose a call transcription software solution for your business

Here’s what you should keep in mind when you’re selecting a call transcription software tool:

1. Call type. Do you need to transcribe mostly video calls or audio calls? Will you be taking calls on your computer or on your phone? Different providers have different capabilities, so this can help you select the right software for you. 
2. Third-party integrations. Opt for providers that let you share call transcriptions with your other tools. Avoid using solutions that don’t let you send your transcripts to your CRM or your team’s Slack workspace. If your transcripts are siloed, your team can’t act on the information they contain. 
3. Collaboration. Can your team access your call transcripts? Can you assign follow-up tasks to team members when you share your transcripts? The best providers ensure transcripts aren’t just a source of information, but also a tool for collaboration.

Start transcribing your business calls with Quo today

Business phone calls contain valuable information. But their value depends on your ability to gather insights and make decisions quickly with that information. Call transcription software helps your team collaborate, follow up faster, and make better decisions.

That’s why growing small businesses choose Quo for call transcription and communication tools in one platform. With Quo’s Business plan, you can access features like:

• Automatic business call recording
• AI call summaries and transcripts
• IVR phone menus
• HubSpot and Salesforce integrations

The best part is you can get started for free. Sign up for our seven-day free trial to start transcribing calls in 15 minutes or less.

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