Top 10 customer callback software + features & pricing

Missed calls are a lot like dishes in the sink: easy to ignore one and impossible to look past once they pile up. The difference is, a sink full of dishes won’t cost you money — unless you run a restaurant; missed calls will. Often, it comes down to long wait times. The longer callers sit on hold, the more likely they are to hang up, leading to abandoned calls, frustrated customers, and  deals you don’t close.

One solution is to use callback software that lets customers request a callback rather than wait on hold. But this doesn’t solve the core issue: callers still have to wait to reach a rep who can help. Platforms that offer voice agents, shared numbers, call routing, and texting automations tackle wait times head-on so fewer calls are missed in the first place.

Our analysis of over 16 million missed calls found 69% never get a callback within 48 hours — which is exactly the gap these tools close.

This guide compares the best customer callback software platforms for modern businesses, including their pricing, features, and pros and cons. It explains how traditional callback features work, then highlights other tools you can use to reduce missed calls.

Comparing the best customer callback software

Some platforms focus on preventing missed calls. Others make it easier for customers to request a callback. The best fit depends on how your team works and which of these needs matters most to you.

First, here’s how the top callback services line up side by side:

Now, let’s look at each entry in greater detail — starting with the #1 business phone solution for customer service as rated by G2.

1. Quo: Best for small and growing businesses that want to scale

Pros

• Free unlimited calling, SMS, and MMS messages in the US and Canada
• Click-to-call for faster dial-in
• Interactive voice response system, or IVR
• 24/7 AI voice agent to take inbound calls
• Works on desktop, browser, and mobile devices

Cons

• No verification through two-factor authentication*

*Nearly all virtual phone numbers share this problem. For safety reasons, companies like Facebook, Uber, and Google rarely let you authenticate accounts through a virtual phone number.

Quo is a business phone platform that helps fast-growing teams respond to incoming calls instead of sending customers to a callback queue. For example, you can set up:

• Business hours, which automatically route incoming calls during and after business hours. For example, while your business is open, callers can use a phone menu to reach reps who are on the clock. After hours, calls can routeto an external answering service or on-call rep.

• Shared phone numbers, which let multiple team members answer calls from the same business number. Customers won’t have to rely on a person to pick up, making it less likely they’ll need to wait for a callback.

What if no one on your team can pick up the phone? You also have the option to place a caller on hold. Then, you can swap between the original and new caller to manage expectations and ensure they both feel heard.

Another option is using Sona, Quo’s AI voice agent. Sona can answer missed calls 24/7 rather than let customers or leads wind up in voicemail. This means customers can get help right away instead of waiting for a callback. Plus, you can quickly engage leads and transfer them to the right rep if needed.

You can also use Sona to answer FAQs, take messages, and even send texts during live calls. At the end of each call, Sona automatically creates a summary. That way, your team can quickly see what the call was about before calling them back.

You’ll also be able to send automatic replies to missed calls, texts, and voicemails. They let customers know you’ve received their message and when they can expect a response. That way, they aren’t wondering if they need to call again.

More than 90,000 customers rely on Quo to never miss a call. No need to take our word for it, though:

“I’ve finally found the unicorn phone system that does everything. Quo is extremely easy to use. We have a 6-person office routing calls to two companies, and the combination of simplicity and features is incredible.” — Sean Williams, Managing Director, Nymble Insurance

See for yourself how Quo can help build better relationships with customers. Sign up today for our seven-day free trial. 

Key features of Quo

• CRM integrations 
• Call summaries and transcripts for after-call work
• Call transfers to other people or departments
• Group calls
• Call recording, both on-demand and automatic
• Advanced call forwarding, including rule sets
• Unlimited domestic calls
• Texting automations, such as snippets, scheduled texts, and auto-replies
• AI voice agent

Quo pricing

Once you’ve completed the seven-day free trial, pick the Quo pricing plan that meets your needs:

• Starter: $15 per user per month for unlimited domestic calling, voicemail transcripts, Quo API, business hours, internal threads, and more
• Business: $23 per user per month for phone menus, AI call summaries and transcripts, group calling, custom ring orders, CRM integrations, analytics, automatic call recording, live chat support, and call transfers
• Scale: $35 per user per month for AI call tags, dedicated onboarding, inbound phone support, and priority chat and email support

2. Aircall: Best for using international phone numbers

Pros

• Call routing and IVR menus
• Buy international numbers in 100+ countries

Cons

• Queue callbacks require the Professional plan
• Three-user minimum for plans

Aircall is an international call center software that lets you buy phone numbers in more than 100 countries. With it, you can set up call queues in multiple countries. This makes it easier to manage callbacks in specific countries or districts.

With Aircall, callers can request a callback from your team by pressing the * key while in the virtual queue. Your team members will get a notification for this in the Aircall app. That way, the next available rep can reach out when they’re free.

But keep in mind, queue callbacks require the Professional plan, which starts at $50 per user per month. And since Aircall has a three-user minimum, teams will pay at least $150 per month to access the feature. Need unlimited worldwide calling? You’ll have to upgrade to Aircall’s highest-tier plan. This has a 25-user minimum and doesn’t list pricing publicly. Bottom line: Aircall is hard to scale for small and growing teams.

Key features of Aircall

• Call queues 
• CRM integrations
• IVR 
• Call routing
• International numbers

Aircall pricing

Aircall’s pricing plans require three seats on the Essentials and Professional plans, and 25 seats on the Custom plan. Here’s what you can expect to get on each:

• Essentials: $30 per month for unlimited US and Canadian calls, IVR features, call routing, and SMS and MMS support 
• Professional: $50 per month for queue callbacks, the power dialer, and smart routing
• Custom: Custom pricing for unlimited worldwide calling, service-level agreements, and custom onboarding

3. RingCentral: Best for desk phone support

Pros

• Desk phone support for callbacks
• Reports for callback activity

Cons

• Call queues require an upgrade or add-on
• No unlimited storage

RingCentral is a business phone system that supports desk phones on every plan. This can be useful if you still use traditional office phones.

Instead of waiting on hold, you can let customers request a queue callback without losing their place in line. You’ll also have access to live reports that track callback activity. This helps managers monitor callback demand, average handle times, and how many live conversations you get from your callbacks.

That said, you will need the Call Queues Booster add-on to access callback requests. This costs an extra $50 per user per month on top of your existing plan. Another option is upgrading to the Customer Engagement Bundle, which automatically includes callback requests. But since RingCentral doesn’t publish pricing for this plan, you’ll have to reach out to their sales team to get the exact cost.

You should also know that RingCentral deletes all call recordings after 90 days, no matter how much you upgrade. This could be frustrating when gathering information for customer callbacks. For context, RingCentral alternatives like Quo let you store call recordings for as long as you need on any plan.

Key features of RingCentral

• Queue callback, with an upgrade or add-on
• AI IVR with intelligent call routing
• Toll-free minutes, with limitations
• Live reports of customer callbacks

RingCentral pricing

You can pick from three tiers of RingCentral pricing, with callbacks available on the Call Queues Booster add-on or the Customer Engagement Bundle. 

Here are the features you can expect to get on each plan:

• Core: $20 per user per month for unlimited domestic calling, 100 toll-free minutes, 25 SMS messages, on-demand call recording, and notes and summaries from the AI virtual assistant
• Advanced: $25 per user per month for CRM integrations, automatic call recordings, 1,000 toll-free minutes, 100 SMS messages, and AI IVR with intelligent call routing 
• Ultra: $35 per user per month for unlimited storage with retention periods, 10,000 toll-free minutes, 200 SMS messages, and all AI Virtual Assistant features
• Customer Engagement Bundle: Custom pricing for shared SMS inboxes, company reply templates, SMS compliance management, virtual queuing, and reports for real-time call queue management

4. Dialpad: Best for contact centers

Pros

• Callback scheduling software available
• Create contact centers

Cons

• Callbacks not included on the Dialpad Connect plans
• Additional phone number requires an upgrade

Dialpad is a cloud communications platform that lets you create a contact center to bring customer conversations from different channels into one place. That way, your reps can save time when responding to customers.

Its customer callback software helps you create efficient inbound call handling strategies. If there’s a long wait in a call queue, for example, inbound callers can request a callback and drop the call without losing their place.

Callers can also use Dialpad’s callback software to choose which number to receive a callback on. If they’re unavailable later, they can schedule it in a more convenient window. This can help your team avoid abandoned calls.

You should know that pricing for Dialpad’s customer callback feature is confusing because it depends on which service and plan you choose:

• Dialpad Support: All plans include callbacks.
• Dialpad Sell: The Premium plan includes callbacks. If you choose the Essentials or Advanced plan, you’ll need to buy an add-on, but there’s no public pricing available.
• Dialpad Connect: Customer callbacks aren’t available on any plan.

Key features of Dialpad

• Scheduled callbacks
• SMS and MMS support
• Custom call routing
• Hold queues, with an upgrade

Dialpad pricing

As mentioned, Dialpad’s customer callback software isn’t available on its Connect service. Instead, you’ll need to sign up for either Dialpad Support or Dialpad Sell.

Here’s what to expect from Dialpad Support pricing:

• Essentials: $80 per user per month for in-queue callback, omnichannel routing, and call barge and whisper
• Advanced: $115 per user per month for AI live coach cards and custom moments to track specific words during a call
• Premium: $150 per user per month for AI scorecards, AI CSAT, and screen recording

And here’s the pricing for Dialpad Sell plans and the features you can expect to get on each:

• Essentials: $39 per user per month for AI-powered call transcriptions, integrations, video meetings, and IVR
• Advanced: $95 per user per month for AI coaching, voicemail drop, and local dial to use phone numbers with area codes that match the recipient’s location
• Premium: $150 per user per month for customer callback software, screen recording, and automatic call distribution

5. JustCall: Best for outbound sales teams

Pros

• Automatic callback ringing, with an upgrade
• Callback notifications for reps

Cons

• All plans require a user minimum
• Inconsistent call quality, according to past users

JustCall is a VoIP phone system for sales teams. It offers dialers specifically for outbound calls so you can reach more contacts in less time.

With JustCall, callers can press one to request a callback instead of waiting in the queue. Once a rep is available, JustCall automatically rings the customer. Reps will see an on-screen notification when this happens, so they know it’s a callback request and not a new inbound call.

But accessing callback software in JustCall requires the Pro Plus plan, which costs $49 per user per month. And since JustCall requires a minimum of two users on all plans, you’ll pay at least $98 per month.” — G2

Key features of JustCall

• Automated callback, with an upgrade
• Callback notifications for team members
• Outbound power dialer
• Caller ID

JustCall pricing

JustCall offers four different plans:

• Team*: $29 per user per month for unlimited inbound and outbound calling, 500 SMS segments, local numbers in 70 countries, IVR, AI call transcription, and 100+ CRM integrations
• Pro*: $49 per user per month for access to queue callback, a power dialer, bulk SMS, Salesforce CTI integration, smart call routing, and 1,000 SMS segments
• Pro Plus*: $89 per user per month for sentiment analysis tools, AI scorecards, the ability to add comments to reps’ call transcripts, and AI-powered script compliance
• Business: Custom pricing for HIPAA compliance, single sign-on, unlimited SMS, and personalized onboarding, with a 10-user minimum

*Plan requires a two-user minimum

6. Five9: Best for large enterprises

Pros

• Reps can accept individual callback requests
• Callback reports help track volume and statuses

Cons

• Voice calls require an upgrade
• 50-seat minimum for all plans

Five9 is a cloud contact center for larger businesses that manage high call volumes. It lets you route customer conversations from different channels into a single platform. This means your team doesn’t have to switch between different tools to respond to customers.

It also provides customer callback software, so callers can hang up and leave the queue without losing their place.

Here’s how it works: Callers schedule a callback from their phones. These callback requests appear for reps to accept.  Your reps will receive reminders for scheduled callbacks so they remember to follow up. 

You’ll also be able to generate callback reports. These help track callback volumes, statuses, and common scheduled times.

That said, pricing to even access calling can be a huge hurdle with Five9. You’ll need the Core plan, which starts at $159 per user per month. And voice calls are billed at $0.01 per minute. 

Five9 also requires a minimum of 50 seats on each plan.

Key features of Five9

• Callback reports
• Scheduled callbacks
• Callback reminders for reps
• Reps can accept incoming callbacks on their own
• Intelligent virtual agents, or IVAs, across chatbot, web, voice, and SMS

Five9 pricing

All of Five9’s pricing plans require a minimum of 50 seats.

Here’s what to expect from each plan:

• Digital: $119 per user per month to route customer messages from digital-only channels like live chat, email, SMS and MMS, and social messaging
• Core: $159 per user per month for voice calls, IVR, ACD, call recording, outbound dialing, and callback and queue management
• Plus: Contact sales for AI Agent Assist, AI Knowledge to give agents access to company information, and workflow automations across all channels
• Pro: Contact sales for access to all the features on the Core and Digital plans, plus workforce engagement tools
• Enterprise: Contact sales for access to all the features available on the Digital, Core, Plus, and Pro plans

7. CallHippo: Best for WhatsApp users

Pros

• WhatsApp Business API support to automatically send messages
• Callback requests logged in call logs

Cons

• Multiple upgrades required to access callback software
• Free plan doesn’t include unlimited calling

CallHippo is a business phone system that offers two levels of service. There’s an office phone system and separate plans for call centers. CallHippo also supports the WhatsApp Business API. That means your team can automatically send customer messages rather than manually in WhatsApp.

CallHippo provides a few callback features. For example:

• Callback requests appear in the call logs. This makes it easy for your team to see who needs a callback. This can help with customer prioritization, since you can triage requests and decide who needs a callback first.
• You can review callback metrics like wait times, call duration, and first call resolution. This can help you monitor rep performance and improve customer service.
• CallHippo offers a website callback button. That way, visitors can request a callback directly from your website.

That said, CallHippo forces you to upgrade to the Pro Suite’s Silver plan to access callback requests. Plans start at $42 per user per month. 

But let’s say you just want the callback widget for your website. If so, you can settle for the Essential service and its base plan. 

Just know that CallHippo’s free plan doesn’t include unlimited calling. Instead, you’ll pay $0.018 per minute for US calls — including the time a caller spends waiting in your queue.

Key features of CallHippo

• Callback requests in call logs
• Callback metrics, like wait times, call duration, and first call resolution
• Website callback button
• WhatsApp Business API
• AI call transcription, with a paid add-on

CallHippo pricing

CallHippo’s pricing for its office phone system lets you choose from three different plans. Here are the features you can expect to get on each:

• Basic: Free for voicemail, click-to-dial, business hours, with an $0.018 per minute charge for US calls and phone numbers
• Starter: $19 per user per month for unlimited minutes, ring all devices, one month of call logs, website callback button, and 100 SMS messages
• Professional: $30 per user per month for call recordings, multilingual IVR, call transcriptions, and 500 SMS messages
• Ultimate: $42 per user per month for multilevel IVR, holiday routing, and 1,000 SMS messages

Here’s what to expect from CallHippo’s Pro Suite plans for call centers:

• Bronze: $32 per user per month for unlimited domestic calling, WhatsApp Business API, paid call recording at $0.005 per minute, and live chat support
• Silver: $42 per user per month for call recordings, call dispositions, queue callback, and skill-based call routing 
• Platinum: $54 per user per month for call whispering, call barging, and call analytics
• Enterprise: Custom pricing for custom onboarding, compliance support, and SLAs, with a minimum of 50 users

8. Ringly: Best for Shopify stores

Pros

• Can answer calls in 40 languages
• Guaranteed resolution of 65% of incoming questions, with an upgrade

Cons

• Unscalable pricing
• Per-minute overage fees

Ringly is a call management software that offers AI phone agents designed for online stores. You can use it to automate customer support on ecommerce platforms like Shopify, which prevents callbacks in the first place.

For example, you can train Ringly’s AI agent to answer calls, resolve customer questions, and process returns automatically. It supports 40 languages, so customers can get help in the language they speak. If the AI can’t solve a caller’s problem, it hands it over to your team.

Just know that Ringly is one of the most expensive callback software options on this list, with plans starting at $349 per month. And while it offers a 65% resolution guarantee, this is only available on the Pro plan. This starts at $799 per month.

Key features of Ringly

• Integrations with Shopify and other retail platforms
• Multilingual support for 40 languages
• Order status and tracking lookup
• Transfer calls

Ringly pricing

You can pick from three tiers of Ringly pricing:

• Grow: $349 per month for 1,000 minutes and then $0.29 per min overages, product, order, and return call handling, call transfers to your team, call history, and call analytics
• Pro: $799 per month for 2,500 minutes and then $0.19 per min overages, a 65% resolution guarantee,  and assisted onboarding
• Enterprise: Custom pricing for 5,000 or more minutes per month, custom integrations, dedicated onboarding, and a private Slack channel for support

9. Talkdesk: Best for accepting payments

Pros

• Call queue with voicemail option, with an upgrade
• Receive payments over the phone, with an upgrade

Cons

• Harder to scale than other platforms
• Can be unintuitive and have a high learning curve, according to past users

Talkdesk is a contact center platform that compiles customer conversations into one place. It collects voice, chat, email, and social media interactions in one dashboard. It also offers customer callback software, provided you’re willing to upgrade your plan.

With Talkdesk’s callback feature, callers can choose to be called back on the same number, a different phone number, or an extension. It also offers a call queue with voicemail. That way, callers have the option to leave a voicemail with more context and receive a callback later. 

Need to collect payments securely during calls? You can use Talkdesk Secure Payments to handle billing needs while on the phone.

But keep in mind, Talkdesk doesn’t offer any phone features unless you upgrade to Voice Essentials, which costs $105 per user per month. 

You should also know Talkdesk can be difficult to use. One reviewer writes:

“One downside of Talkdesk is that while the UI is generally clean, some advanced configuration — especially in reporting and call routing — can feel unintuitive and require a learning curve.” — G2

Key features of Talkdesk

• Route customer interactions from different channels into Talkdesk, such as email, chat, and social messaging apps
• Customer callback solution with the option for callers to leave a voicemail, with an upgrade
• Screen recordings
• Voicemail transcription
• IVR

Talkdesk pricing

Talkdesk offers three pricing plans to choose from. Here are the features you can expect to get with each:

• CX Cloud Digital Essentials: $85 per user per month for email, chat, and SMS, and API access
• CX Cloud Voice Essentials: $105 per user per month for voice calls, speech recognition so callers can communicate naturally, and voicemail transcription
• CX Cloud Elite: $165 per user per month for custom reports and dashboards and screen recording

10. CallPage: Best for website callback widgets

Pros

• Callback widgets for your website
• SMS follow-up messages

Cons

• AI voice agent requires the Pro plan
• Phone numbers aren’t included and are twice the cost of other providers

CallPage is a tool that provides automatic customer callback options you can set up on your website.

First, download the CallPage callback widget. Then customize the pop-up on your website, such as changing colors and uploading your logo. Visitors can then enter their information on the form to request a callback. CallPage will match them with the right sales rep within seconds.

But virtual phone numbers aren’t included in CallPage’s plans. You’ll need to pay an extra $10 per number per month. This can make CallPage harder to scale when you need more phone numbers for different reps or locations.

One way around this is to use CallPage’s AI agent, which can help prevent callbacks. But you’ll need the Pro plan, which is more than double the cost of the base plan and is limited to just 100 successful callbacks per month. This isn’t ideal for fast-growing teams.

Key features of CallPage

• Click-to-call
• Automatic callback
• Scheduled calls
• AI voice agent, with an upgrade and add-on
• Unlimited integrations, with an upgrade and add-on

CallPage pricing

You can pick from three tiers of CallPage pricing:

• Essentials: $31 per month for up to 50 successful calls, one call operator, one user license, and one domain with the CallPage widget
• Pro: $79 per month for up to 100 successful calls, two user licenses, two call operators, and two domains with the CallPage widget, AI voice agent as an add-on, and custom SMS follow-ups
• Enterprise: Custom pricing for up to 600 successful calls, CRM integration support, and a designated customer success manager

You also have the option to purchase the following add-ons:

• Additional user license: $10 per user per month 
• Additional call operator: $5 per helpline per month to receive callbacks to another helpline number
• Additional domain: $20 per domain per month to install the CallPage widget on another website
• Additional successful calls: $30 per month for 50 more successful calls
• Virtual phone number: $10 per number per month for additional phone numbers
• White labeling: $50 per month to remove the “Powered by CallPage” branding from your widgets

Go beyond basic callback software with Quo

Customer callback software can help you keep customers from waiting on hold. But there’s a much better way to avoid customer callbacks — and that starts with choosing a scalable business phone solution like Quo.

Each Quo plan comes with shared numbers so there’s always someone around to pick up the phone. After hours, route callers to your AI voice agent. Or add an emergency number to your phone menu for call forwarding. What happens if someone rings and abandons the call? Set up auto-replies that instantly confirm they reached the right place and that someone will be calling soon to get more information.

Get a business phone system that replaces callback software by signing up for Quo’s free seven-day trial.

FAQs