7 best eVoice alternatives in 2026

eVoice might look like a decent business VoIP system. But when you start digging into the details and reading through reviews, you may be underwhelmed by what you see.

Fortunately, eVoice isn’t the only VoIP for growing small businesses. We evaluate seven of the best eVoice alternatives in this guide, as well as their prices, features, and things you need to consider.

But before we dive in, let’s talk about what eVoice offers and why it isn’t a good fit for small businesses.

What is eVoice?

eVoice is a legacy virtual phone system designed for small businesses. Launched in 1999, it provides calling and texting  software for users through their browser and mobile apps.

eVoice pricing

There’s only one pricing plan on the eVoice website, which costs $14 per month for:

• Unlimited calls within the US and Canada
• Toll-free or local numbers
• Number porting
• Advanced call handling
• Phone extensions
• Hold music
• Auto-attendant
• Call blocking
• Voicemail
• Virtual fax

These features are extremely bare-bones, even for small businesses. You’ll have to pay extra for basic features like voicemail transcriptions, business call recording, and business SMS.

Why businesses seek out eVoice alternatives

While eVoice has worked for many small business owners over the years, let’s break down why it might not be the right fit for your business.

Add-on fees for essential features

eVoice charges businesses for access to essential features that are typically included in most VoIP provider plans. Here’s a breakdown of their add-on features:

• Vanity phone numbers: $30 one-time fee
• International number: $29.99 per number per month
• Voicemail transcription: $1.95 for 40 transcripts, $5.95 for unlimited transcripts
• Unlimited SMS: $10.95 per user per month  
• Automatic call recording: $8.95
• Manual call recording: $5.95
• Outbound fax: $1.95 for one fax page

Features like unlimited messaging, voicemail transcription, on-demand call recording, and vanity numbers are all provided in Quo’s base plan at no additional cost. 

Requires an existing phone line and number for calls

eVoice operates as a call-forwarding service, not a true VoIP. Although you can buy local and toll-free numbers through their platform, you must own an active 10-digit phone number to make or receive calls. This means you’ll need to pay for a traditional phone service plus eVoice’s services just to reach your customers.

Text messaging limitations can deliver a poor customer experience

eVoice comes with a lot of texting limitations that other VoIP providers like Quo don’t:

• No shared inboxes: eVoice doesn’t allow you and your team to share a messaging inbox. You can’t see which customers your team has messaged already. 
• No group texting: eVoice only allows you to text one person at a time. 
• No MMS: eVoice only offers SMS messaging. You won’t be able to send photos, videos, or other multimedia to your customers. 
• No SMS auto-replies: Want to automatically reply to customers when they call or message you after business hours? While most VoIP providers offer an auto-reply feature, eVoice doesn’t. 
• No scheduled messages: eVoice doesn’t allow you to schedule messages so that they reach customers during business hours. It makes it difficult to stay compliant with the Telephone Consumer Protection Act.

No third-party integration means slower workflows

eVoice doesn’t offer third-party integrations with CRM systems like Salesforce and HubSpot. This can slow down your workflows, as reps will have to switch back and forth between apps to manually add data, like call activity. 

eVoice also doesn’t offer integrations with app connectors like Zapier and Make. You can’t set up automated text messaging for common workflows like sending appointment confirmations and payment reminders.

7 eVoice alternatives

Here’s how the best alternatives to eVoice stack up side-by-side:

Provider	Starting price	Unlimited calling to US & Canada	SMS/MMS to US & Canada	Shared phone numbers	Additional phone numbers
eVoice	$14 per month	✅	MMS isn’t supported	X	Contact for a quote
OpenPhone	$15 per user per month	✅	✅	✅	$5 per number per month
RingCentral	$20 per user per month	Limited toll-free minutes	25 messages per user per month	Calls only	$4.99 per number per month
Grasshopper	$14 per user per month	✅	MMS messaging for local numbers only	X	$9 per number per month
Nextiva	$15 per user per month	✅	X	✅	Undisclosed fee
Vonage	$13.99 per user per month	✅	Local US and Canadian numbers only	Shared line appearance only	Starts at $4.99 per number per month
Ooma	$19.95 per user per month	Limited toll-free minutes	X	✅	Starts at $9.99 per number per month
Dialpad	$15 per user per month	✅	For US and Canadian customers only	✅	Requires upgrade, plus $5 to $15 per month

Keep reading to learn more about how the best alternatives stack up in detail.

1. Quo (formerly OpenPhone): Best eVoice alternative for small businesses and growing teams 

Pros

• Unlimited calls to the US and Canada
• 7,000+ integrations with Slack, HubSpot, Salesforce, and more
• Take calls as a team with shared numbers
• Unlimited SMS/MMS
• Local, toll-free, and vanity numbers are available
• AI features for call transcriptions, summaries, and action items
• 24/7 AI voice agent

Cons

• No verification through two-factor authentication*

*Nearly all virtual phone numbers share this problem. For safety reasons, companies like Facebook, Uber, and Google rarely let you authenticate accounts through a virtual phone number.

Quo is a cloud-based business phone system designed to help small and growing businesses scale their customer interactions. Using Quo, you can access free calls and texts — both SMS and MMS — in the US and Canada — all on your favorite devices. 

We’re a true VoIP provider, which means you don’t need a preexisting phone service to route calls. All you need is a strong internet connection. The best part? You can share numbers with your team. Receive incoming calls together, review past calls, and catch up on customer text conversations in your Quo inbox, all in real time.

With Quo (formerly OpenPhone), you can also:

• Record specific calls or enable automatic recording on all calls 
• Send auto-replies to customers who contact you outside of business hours
• Save and share snippets based on messages your team frequently sends
• Schedule text messages based on your contact’s time zone
• Review all call recordings, voice messages, and texts with a contact in a single view so you can catch up on conversations faster
• Assign our AI receptionist, Sona, to handle incoming calls when your team is busy or unavailable

With Quo’s customer support, you can reach support reps when you need them. We’re consistently rated #1 on G2 for customer satisfaction, and our reviews speak for themselves.

Plus, you won’t have any surprises with your business phone bill using Quo. Our transparent pricing means what you see is what you get. And once you grow out of one plan, you can easily scale up to the next.

How to get a virtual number with OpenPhone

Get a virtual phone number in minutes

Try for free

Getting a new phone number from almost anywhere in the world is a simple process when you choose Quo as your virtual phone number provider.

Follow these three steps:

1. Create an account with Quo. When you sign up, you get a free, seven-day trial.
2. During signup, choose your city or area code in the US to select your preferred phone number.
3. Once the signup process is complete, you’re all set to use your new virtual phone number!

Key features of Quo

• Caller ID
• International calls and texts at affordable rates
• AI contact suggestions
• AI call tags
• AI call summaries and transcriptions
• Desktop, browser, and mobile apps for both iOS and Android cell phones
• Crystal-clear audio quality
• Call routing

Quo pricing

All of Quo’s pricing plans are listed directly on our website, so you’ll always know what the price is before you get started. Plus, our pricing is much friendlier to small businesses than eVoice. Here are the three plans we offer:

• Starter: $15 per user per month for unlimited calls and texts, voicemail-to-text transcription, on-demand call recording, and more
• Business: $23 per user per month for call transfers, call analytics, CRM integrations like Salesforce and HubSpot, phone menus, and more
• Scale: $35 per user per month for AI call tags, dedicated onboarding, and priority chat and email support

You can start a seven-day free trial at any time.

2. RingCentral: Best eVoice alternative for desk phone rentals

Pros

• Built-in team messaging and file sharing
• Integrates with Microsoft Teams on the base plan

Cons

• The base plan includes only 25 texts per user per month
• Limited toll-free minutes
• Call recording requires an upgrade

Established in 1999, RingCentral is one of the oldest names in VoIP. This legacy platform offers desk phone rentals along with the type of features you would expect from a virtual phone number, including:

• Business SMS
• Voicemail-to-text
• Unlimited calls in the US and Canada

Unfortunately, RingCentral shares many limitations with eVoice. Sending toll-free MMS is not supported, which means you won’t be able to text pictures, GIFs, or other multimedia to customers. You can only access unlimited file storage when you upgrade to its most expensive plan.. And just like eVoice, RingCentral comes with expensive fees and add-ons. For example, you’ll have to pay a $30 one-time fee to purchase vanity numbers. 

Additionally, on RingCentral’s Core plan, users can only send 25 messages per user per month unless they upgrade or pay extra per message. You also only get 100 pooled toll-free minutes per month unless you upgrade to the Advanced plan.

Key features of RingCentral

• Local or toll-free phone numbers
• Team messaging
• Video conferencing
• Call logs
• Integrations with Slack, Office 365, and more

RingCentral pricing

RingCentral offers three different pricing plans:

• Core: $20 per user per month for unlimited calls in the US and Canada, AI insights, and SMS and MMS
• Advanced: $25 per user per month for business analytics, CRM integrations, and automatic call recording
• Ultra: $35 per user per month for unlimited file sharing for recordings and device analytics and alerts

3. Grasshopper: Best eVoice alternative with multi-digit phone extensions

Pros

• Unlimited calling to the US and Canada
• Auto-attendant with extensions

Cons

• No shared phone numbers
• No call recording
• Making international calls requires a $500 deposit

Another legacy platform that has spent a couple of decades in the industry, Grasshopper offers virtual phone numbers that serve thousands of customers per year. You can download their mobile or desktop app and access:

• Custom greetings
• Multi-digit phone line extensions
• Voicemail transcriptions

But Grasshopper was built for solopreneurs rather than small businesses — and it shows. Compared to other eVoice alternatives, it doesn’t offer any integrations, so you can’t automate tasks and make your workflows more efficient. Call recording isn’t available on their base plan; you’ll have to upgrade to a higher-tier plan. You also can’t access shared numbers on any plan, as Grasshopper doesn’t offer them.

Want to send international texts to your customers? You can’t with Grasshopper. And if you want to make international calls, you’ll need to pay a $500 deposit.

Key features of Grasshopper

• Phone extensions
• Call forwarding
• Virtual fax
• Business hours
• Voicemail-to-text

Grasshopper pricing

Grasshopper’s pricing plans offer you three different options to choose from:

• True Solo: $14 per user per month for one phone number, one extension, and one user
• Solo Plus: $25 per user per month for one phone number, three extensions, and unlimited users
• Small Business: $55 per user per month for four phone numbers, unlimited extensions, and unlimited users

Learn more about how eVoice vs Grasshopper compare.

4. Nextiva: Best eVoice alternative for contact center teams

Pros

• Plans designed for small businesses and contact centers
• Social media channel management is available

Cons

• Toll-free calling requires an upgrade
• Limited SMS messaging
• Call recording requires an upgrade
• CRM integrations are only available as an add-on

Nextiva is a VoIP phone that caters to small businesses and contact center operations. Their Core and Engage plans are designed for growing businesses, and their Power Suite CX plan is meant for large sales and support teams. They offer several features that are appealing to teams looking for a viable eVoice alternative, including voicemail transcription, group texting, and MMS messaging.

While Nextiva might seem like a solid eVoice competitor, it can quickly become an expensive option:

• Third-party integrations are only available as an add-on in every plan. 
• Toll-free calling and call recording require plan upgrades.
• Shared texting is only available on higher-tier plans.

The list goes on. Unless you have an unlimited budget for your business phone, you may want to consider a more effective eVoice alternative.

Key features of Nextiva

• Auto-attendant
• Voicemail
• CRM integrations with an add-on
• Unlimited internet fax
• Toll-free numbers, but with limited minutes
• Video meetings

Nextiva pricing

You can choose from three different Nextiva pricing plans:

• Core: $15 per user per month to access inbound and outbound voice calls, SMS/MMS up to 100 messages per user per month, voicemail transcriptions, and a simple IVR
• Engage: $25 per user per month to access unlimited call recording, a toll-free number and 1,000 toll-free minutes, unlimited video meetings, and Microsoft Teams integration
• Power Suite CX: $75 per user per month for the inbound sales and service call center, priority and skills-based routing, supervisor dashboard, and automatic call distribution callback

5. Vonage: Best eVoice alternative for video conferencing

Pros

• Voice, video, and SMS APIs are available
• Reporting

Cons

• Prebuilt pricing plans don’t offer MMS support
• Call recording requires an add-on
• Shared inboxes require an add-on
• Toll-free numbers require an add-on

Vonage is another 2000s-era virtual phone provider intended for large enterprises. Some of the features it offers include:

• Call groups
• Unlimited team messaging
• Access to 20+ third-party integrations
• Video meetings

These features are extremely lean — probably too lean for your growing business. You’ll have to pay for add-ons if you want anything substantive, including automatic call recording, toll-free numbers, and AI call transcription. Even features like voicemail transcription and call groups require you to upgrade to its highest-tier plans. 

Don’t expect to get anything more modern than that. Vonage’s prebuilt packages don’t offer MMS support unless you use their SMS API, and other features that providers typically offer are missing.

Key features of Vonage

• Texts in the US and Canada
• Team messaging with an upgrade
• 20+ third-party integrations with an upgrade
• Voicemail to email
• Mobile and desktop apps

Vonage pricing

Vonage’s pricing has three primary subscription plans based on the number of users you have.

Here’s how much you’ll pay if you have a team of four or fewer users:

• Mobile: $13.99 per number per month for voicemail, virtual receptionists, and desktop and mobile apps
• Premium: $20.99 per number per month to access team messaging, desk phone support, CRM integrations, and single sign-on 
• Advanced: $27.99 per number per month to access call recording with 15 hours max per month, visual voicemail with transcriptions, and simultaneous ring

6. Ooma Office: Best eVoice alternative for teams that need overhead paging

Pros

• Unlimited calling in the US, Canada, Mexico, and Puerto Rico 
• Local and toll-free numbers are available

Cons

• Low international rates
• Limited toll-free minutes
• Voicemail transcription and call recording require upgrades

As a multipurpose VoIP solution for homeowners and SMBs, Ooma Office presents itself as an advanced communications partner. You can purchase local and toll-free numbers on their platform, which you can use in place of your personal number. It also offers unlimited calling in the US, Canada, Mexico, and Puerto Rico on all of its plans.

But despite its presentation, Ooma’s features are anything but cutting-edge:

• Digital fax
• Email audio attachments
• Music on hold
• Overhead paging

What’s more, many of Ooma’s basic features don’t apply to distributed businesses without a physical office. You’re not likely to use analog fax machine support or an intercom system anytime soon.

Similar to eVoice, Ooma requires you to upgrade to access essential business phone features. Voicemail transcription and call recording are only available when you upgrade to Ooma’s Office Pro plan. Third-party integrations are only available when you upgrade to Ooma’s most expensive plan. 

Another potential dealbreaker: texting isn’t available on the base plan. Even when you upgrade, you can only send and receive 250 messages per month. After that, you have to pay $0.0095 per message.

Do your customers prefer to contact your business by dialing a toll-free number? Ooma Office only offers 500 minutes of inbound calls per month across all plans. If you want more, you’ll need to pay for a separate toll-free plan, which costs $15.99 a month for 1,500 minutes.

Key features of Ooma Office

• Ring groups
• Call recording
• Video recording
• CRM integration with an upgrade
• Desktop app

Ooma Office pricing

Ooma Office has three pricing tiers for you to choose from:

• Essentials: $19.95 per user per month for unlimited calling in the US, Canada, Mexico, and Puerto Rico, call forwarding, and a virtual receptionist
• Pro: $24.95 per month for call recording, video conferencing, and enhanced call blocking
• Pro Plus: $29.95 for meeting recordings, call queues, and call screening

7. Dialpad: Best eVoice alternative for contact centers

Pros

• Unlimited calling to the US and Canada
• Real-time rep coaching

Cons

• Additional phone numbers require an upgrade
• Expensive add-ons
• Sending international texts requires an upgrade

Dialpad launched in 2011 as a business communications platform. It focuses on AI-powered features that help you coach customer-facing team members, connect with customers, and more. This VoIP provider is ideal for contact centers since it offers features like real-time AI-powered coaching.

On its Standard plan, you’ll get access to features like: 

• Visual voicemail
• Analytics
• Voice and video meetings

However, Dialpad’s pricing plans come with many drawbacks. Essential business features you likely need will require you to upgrade. For example, international texting and third-party integrations aren’t available in its base plan.  And if you want to add more than one number to your Dialpad account, you’ll have to upgrade to a higher-tier plan. Its Pro plan has a three-user minimum, which can increase your business phone costs beyond your budget.

Key features of Dialpad

• Basic auto-attendant
• Analytics
• Call recording
• Call transcripts
• Call monitoring

Dialpad pricing

Dialpad’s pricing is separated into three different plans:

• Standard: $15 per user per month for unlimited calling, SMS/MMS, and unlimited AI Meetings for up to 10 participants 
• Pro: $25 per user per month for CRM integrations, additional phone numbers, and global SMS capabilities
• Enterprise: Custom monthly price for 99.9% uptime, unlimited office locations, and priority live agent support

How we ranked the top eVoice alternatives

We ranked these eVoice alternative service providers using these six considerations:

1. Cost: As a small business, you need to know where every dollar is going. How much can you expect to pay for your VoIP solution?
2. Value: The price you pay for a virtual business number should match its functionality. Are your costs commensurate with the features they offer?
3. Reliability: You can’t afford to wait for outages to be resolved. Does the platform have reliable uptime?
4. Support: Get the answers you need when you need them and in real time. How helpful are the platform’s customer support reps, and do they resolve tickets quickly?
5. Simplicity: VoIP should be easy and intuitive to use. Is the UX and customer experience easy to navigate?
6. Integrations: Business calls are only the beginning. How else can the VoIP platform serve your business needs?

Quo: The best eVoice alternative

OpenPhone remains the best eVoice alternative for businesses ready to grow.

If you want to save your team time on routine communication tasks and help them work together, Quo is the solution you need. Sign up today for a seven-day free trial to try our shared numbers, seamless call quality, and text message support.

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