GoTo Connect alternatives: The best options for 2026

Looking for a VoIP provider that’s a better fit for your business than GoTo Connect? Whether it’s due to pricing, features, or ease of use, many teams find that other VoIP phone systems are a stronger match for their needs.

In this guide, we’ll walk through eight GoTo Connect alternatives — and what makes each one worth considering.

Before we jump into the options, let’s start with a quick side-by-side comparison:

How the best GoTo Connect alternatives measure up

What do the best GoTo Connect alternatives have to offer? You can use this detailed comparison chart to check their prices and features at a glance.

Provider	Price	Free calling to US & Canada	SMS/MMS to US & Canada	Shared phone numbers	Additional phone numbers
GoTo Connect	Contact for a quote	✓	For US & Canadian customers only	✓ (Shared inbox only)	Price varies by country and number type.
OpenPhone	Starts at $15 per user per month	✓	✓	✓	$5 per number per month
RingCentral	Starts at $20 per user per month	✓	✓ (starts at 25 SMS per user per month)	✓	$4.99 per number per month
Zoom Phone	Starts at $10 per user per month	Requires upgrade	✓	✓ (calls only)	$5 per number per month
Nextiva	Starts at $20 per user per month	Requires upgrade	Requires upgrade	✓	Requires the purchase of an additional user seat
Dialpad	Starts at $15 per user per month	✓	US & Canadian customers only	✓	Requires upgrade
Vonage	Starts at $19.99 per user per month (1-year contract)	✓	Local US and Canadian numbers only	Requires upgrade or $4.99 add-on for each call group	$14.99 per number per month
Aircall	Starts at $30 per user per month (3-user minimum)	✓	SMS & MMS (But MMS is only available for US and Canadian numbers)	X (calls only)	$6 per number per month
8×8	Contact for a quote	✓	✓	✓	Contact for a quote

Next, we’ll break down each app in more detail so you can see which one best fits your team’s needs.

Let’s start with the best GoTo Connect alternative for growing brands:

1. Quo (formerly OpenPhone): The best GoTo Connect alternative for growing teams

Quo is the #1 business phone solution as rated on G2. You can receive calls or texts on the devices you already own, then chat with customers from any location with a WiFi connection.

Unlike GoTo Connect, Quo plans let you scale as your team grows without locking you into annual contracts. Quo includes free calling to the US and Canada. Each user comes with one free US, Canadian, or North American toll-free number. That way, everyone on your team can get a business number (and keep personal and professional calls separate), or you can have numbers dedicated to specific departments.

You can also create shared numbers to split responsibility for incoming calls. Every member assigned to the number can send and receive messages as a team. You can also use internal threads and mentions to delegate tasks, ask questions, and get clarity about specific customer conversations.

Want to record as many calls as your team needs? With Quo (formerly OpenPhone), you get unlimited call recording storage. This means you can quickly get up to speed on past conversations and keep records for quality assurance or legal purposes. Plus, you’ll have access to AI call summaries and transcripts. When you’re rushing between meetings or helping other customers, you can quickly skim these summaries to identify the next best steps to take.

Want to know how your customers feel about your business? Quo’s AI call tags automatically tag calls with labels like “Positive” or “Frustrated” based on the conversation. It’s a simple way to track customer sentiment — no extra effort required.

While GoTo Connect caps you at a certain number of text messages per month, Quo lets you send free texts to US and Canadian numbers on every plan. You can even save time with texting automations like snippets, auto-replies, and scheduled messages, all of which are available on the Starter plan ($15 per user per month).

How to get a virtual phone number with OpenPhone

Setup your virtual phone service now with OpenPhone

Try for free

Getting a new phone number from almost anywhere in the world is a simple process when you choose Quo as your virtual phone number provider.

Follow these three steps:

1. Create an account with OpenPhone (when you sign up, you get a free seven-day trial).
2. During signup, choose your city or area code in the US to select your preferred phone number.
3. Once the signup process is complete, you’re all set to use your new virtual phone number!

If you want to save even more time with Quo, you can use our third-party integrations or the Quo API to automate specific workflows.

For example:

• You can automatically log call recordings, texts, and voice messages in your CRM using our HubSpot and Salesforce integrations.
• You can use the Quo API to create appointment reminder texts that automatically submit to customers each time someone fills out a form on your website.
• You can use the Make integration to save call recordings in Google Sheets so you can listen back on your team’s performance and provide personalized coaching.
• You can use Quo’s Zapier integrations to connect with tools like Airtable to save new incoming text messages directly in Airtable.

Best of all, Quo doesn’t require a lengthy installation or come with difficult learning curves. You can customize your phone’s settings and get up and running in under 20 minutes — no expensive hardware required. 

Quo key features

• Phone menu with IVR options
• On-demand and automatic call recording
• Free phone calls to the US and Canada
• One US or Canadian local number or North American toll-free number per member of your team
• Competitive international calling rates
• Team messaging
• Browser, desktop, and mobile apps (iOS and Android)
• 7,000+ third-party integrations (including HubSpot, Zapier, and Gong)

Quo pricing

Quo’s pricing plans give you three different options:

• Starter: $15 per user per month for voicemail to text, on-demand call recording, Quo API, calling and messaging to US and Canadian numbers, and more
• Business: $23 per user per month for call transfers, phone menus (IVR), AI call summaries and transcripts, analytics and reporting, and CRM integrations (HubSpot and Salesforce)
• Scale: $35 per user per month for AI call tags, dedicated onboarding, and priority chat and email support

2. RingCentral: Top option with a Microsoft Teams integration

RingCentral is a VoIP platform that provides call, text, and video conferencing features. It also lets you connect directly to Microsoft Teams and integrate their phone system with the workflows you already have in place.

But if your business doesn’t use Microsoft Teams, RingCentral’s base plan may not offer much. It only comes with 25 text messages per user per month, 100 shared toll-free minutes, and limited storage for images, texts, and call recordings. Upgrading doesn’t give you unlimited access to any of these features — just slightly more volume per user per month. The most you can get is 200 texts, 10,000 shared toll-free minutes, and unlimited size-based storage (you’re still subject to time-based deletion for storage).

Still want to try RingCentral for yourself? Keep in mind their free trial also comes with limitations. It only supports 20 lines, so there may not be enough space for your whole team to trial the platform. And don’t forget: you need to return any rental equipment within 21 days to avoid a hardware charge.

If you want more robust VoIP features that support integration with Microsoft Teams, you’re better off looking for a RingCentral alternative.

RingCentral key features

• IVR
• Integrations with Microsoft Teams
• Unlimited domestic calling
• Visual voicemail
• On-demand call recording (automatic call recording requires upgrade)

RingCentral pricing

RingCentral’s pricing plans give you three different options to choose from:

• Core: $20 per user per month for 100 shared toll-free minutes, 25 text messages per user per month, and on-demand call recording
• Advanced: $25 per user per month for 1,000 shared toll-free minutes, 100 text messages per user per month, and automatic call recording
• Ultra: $35 per user per month for 10,000 shared toll-free minutes, 200 text messages per user per month, and unlimited storage (doesn’t include time-based storage limits)

3. Zoom Phone: Best alternative for existing Zoom users

Zoom Phone is a VoIP phone service designed to complement Zoom’s video. You can purchase the platform on its own to make calls or add it to your Zoom Workplace plan (starting at an additional $13.33 per user per month) to integrate calling with video meetings.

With Zoom Phone, you can get unlimited domestic calling in one of 40 countries to support your business if it grows internationally. However, getting all the features you need on one plan is tricky.

For example:

• The least expensive plan ($10 per user per month) only comes with metered domestic calls, which means inbound and outbound calls cost extra.
• Only the most expensive plan lets you make domestic calls in one of 40 countries. However, upgrading means you lose your ability to send texts.
• If you want unlimited international calling in more than just your domestic area, you need to buy an add-on that costs $10 per month to reach more than 15 additional countries and regions.

Even if Zoom Phone can help you establish an international business location, many of its features don’t operate on a global scale. Group SMS and MMS texts are for US and Canadian numbers only, so your international locations may not have the tools they need to reach customers effectively.

But Zoom Phone is the exception rather than the rule. Other GoTo Connect alternatives offer texting on every plan and help you scale your business from nearly anywhere else in the world.

Zoom Phone key features

• Phone number support in more than 40 countries (on the highest tier plan)
• Third-party integrations like Slack and Salesforce
• Hybrid integration to legacy PBX systems (requires upgrade)
• Call recording
• IVR

Zoom Phone pricing

Zoom Phone’s pricing offers five different plans:

• Metered: $10 per user per month for post-call summaries, metered domestic calling, voicemail transcriptions, and auto-attendants
• Regional Unlimited: $15 per user per month  for unlimited domestic calling, phone extensions, and SMS and MMS support
• Global Select: $20 per user per month for domestic calling across 40+ different countries, hot desking, and a Salesforce integration
• Pro Plus: $18.32 per user per month for everything in Regional Unlimited and Zoom Workplace Pro
• Business Plus: $22.49 per user per month for everything in Pro Plus, visitor management tools, and additional features like 10 GB of cloud storage

4. Nextiva: Best option for integrating desk phones

Nextiva has evolved from a business phone number system to a customer experience company. The platform provides support for smartphones, computers, and desk phones. You can also rent desk phones from Nextiva if you don’t own the hardware yourself.

Keep in mind connecting desk phones to Nextiva erases most of the platform’s best features. After all, you can’t attend video conferences or send text messages on a Cisco IP phone. To access these features, you’ll still need to use the Nextiva app on another device.

Speaking of texting, Nextiva’s support for calls and texts is limited at best. You can’t send texts or make calls at all on the basic plan. Plus, upgrading comes with a limit of 100 messages per user. The next most expensive plan (starting at $40 per user per month) only offers 250 messages. If you want access to unlimited SMS, you’ll have to pay $60 per user per month.

But texting isn’t Nextiva’s only feature with limitations. There are also restrictions on:

• Shared numbers: You can only have a shared call appearance for calls, which means multiple reps can’t send or receive texts from the same phone number 
• Toll-free numbers: You’re limited to a max of 2,000 toll-free minutes per month on the Engage plan (which costs $40 per user per month) and have to pay 2.5 cents per minute if you go over the limit
• Team collaboration: Basic integrations with certain platforms (like HubSpot) are only available if you purchase a paid add-on

Even if these limitations don’t throw a wrench into your workflow, getting the features your team needs can bust your budget compared to other GoTo Connect alternatives. 

Nextiva key features

• Unlimited calling in the US and Canada (requires upgrade)
• Team chat (requires upgrade)
• Reporting
• Desk phone rentals
• Salesforce integration (requires paid add-on)

Nextiva pricing

Nextiva’s pricing provides four different plans you can pick from:

• Digital: $20 per user per month for competitive monitoring, messaging apps, social media channels, and review management
• Core: $30 per user per month for unlimited calls within the US and Canada, 100 SMS messages per user, screen sharing, and call routing
• Engage: $40 per user per month for 2,000 toll-free minutes, 250 SMS messages per user, toll-free numbers, and the Microsoft Teams integration
• Power Suite: $60 per user per month for inbound sales and service call center, priority and skills-based routing, supervisor dashboard, and ACD callback

5. Dialpad: Top solution for large enterprises

Dialpad is a business phone system designed for large enterprises. You can use live speech coaching to help reps talk clearly over the phone. Then use AI call transcriptions to create recaps of past conversations.

But Dialpad’s list of call listening tools doesn’t make up for its limited call management features. You only have around 13 third-party integrations to choose from, most of which require upgrades. You can’t even buy additional numbers until you pay for the Pro plan ($25 per user per month).

Plus, many of Dialpad’s best features were designed to be used in certain regions. This is especially obvious when you look at their support for texting:

• SMS is only available to US, UK, Australian, and Canadian customers
• You can’t send international messages to your customers without upgrading to the Pro plan ($25 per user per month)
• There’s no access to SMS automations like scheduled messages and snippets

Looking for a VoIP platform that offers more bang for your buck? Consider a few Dialpad alternatives.

Dialpad key features

• Unlimited inbound and outbound calls in your country, the US, and Canada
• Zapier integration (requires upgrade)
• AI call transcriptions
• Microsoft 365 integrations
• Real-time reporting

Dialpad pricing

Dialpad’s pricing gives you three different options to pick from:

• Standard: $15 per user per month for SMS and MMS, call and voicemail transcriptions, and team messaging
• Pro: $25 per user per month for additional numbers, international SMS, and third-party integrations (like Microsoft Teams)
• Enterprise: Get a custom quote for Dialpad’s 99.9% uptime guarantee, unlimited ring groups, and integrations with Okta, Azure, and OneLogin

6. Vonage: Best service for video conferencing

Vonage is a cloud-based alternative to GoTo Connect offering unified communications. If their calling, messaging, and video features aren’t enough for your company, you can use their communication APIs to design your own business phone solution.

Unfortunately, you may need to design your own solution sooner than you think — the out-of-the-box Vonage phone system leaves much to be desired:

• On-demand call recording, visual voicemails, and call groups are only available on the most expensive plan ($39.99 per line per month)
• Many of the best features require paid add-ons, including automatic call recording ($49.99 per month for 500 hours of recording time), call queues ($14.99 per month per call queue), and call groups ($4.99 per month per call group)
• Five of Vonage’s features aren’t available to customers outside the US and Canada (including local faxing and remote IT support)

Vonage key features

• API support
• Unlimited calls in the US, Canada, and Mexico
• SMS support in Canada and the US
• Auto-attendants
• Unlimited team messaging (requires upgrade)

Vonage pricing

Vonage’s pricing depends on the size of your team. Larger teams pay less per user, while smaller teams pay more.

Here’s what you can expect to pay for a team of four or fewer:

• Mobile: $19.99 per line per month for unlimited calls and texts in the US and Canada, team messaging, and access to the mobile and desktop apps
• Premium: $29.99 per line per month for multilevel auto-attendants, IP desk phone compatibility, and CRM integrations (like HubSpot and Salesforce)
• Advanced: $39.99 per line per month for on-demand call recording (15 hours per month), call groups, and visual voicemail

Keep in mind the purchase of a main local company number requires you to sign a one-year contract (at minimum).

7. Aircall: Best alternative for call centers

Aircall is a business communications platform designed for sales and customer support contact centers. It comes with a Power Dialer, which can help outbound sales teams reach more people in a day.

That said, Aircall has significant limitations that can affect how well your employees work together. Call recordings are limited to just six months of storage unless you upgrade to the Professional plan ($50 per user per month). The limited storage options can make it difficult to get context on past interactions or optimize your customer follow-up system.

Plus, Aircall limits your monthly text messages to 250 outbound SMS per user per month and 50 MMS per user per month. After that, you’ll have to pay per message, the costs of which can vary. Aircall also requires a minimum of three users to sign up, making it expensive for small businesses from the start. With a one or two-person team, you’ll be forced to pay for unused seats.

Want a business phone solution with unlimited call recording storage and MMS messaging? You should go with an Aircall alternative.

Aircall key features

• Unlimited calls to the US and Canada
• Smart call routing (requires upgrade)
• Ring groups
• Call recording
• Conference calling

Aircall pricing

Aircall’s pricing plans give you three different options to choose from:

• Essentials: $30 per user per month for IVR, business hours, call recording, and up to one year of call recording storage (three user minimum)
• Professional: $50 per user per month for unlimited access to call recording storage, queue callback, Salesforce integrations, and the Power Dialer (three user minimum)
• Custom: Get a custom quote for unlimited worldwide calls, access to API developer support, and custom onboarding (10 user minimum)

8. 8×8: Best GoTo Connect alternative for online payments

8×8 is a legacy cloud communications platform that’s been around since 1987. It has 10 multilingual customer support teams, so your business can get support in different languages if needed. If your team uses Microsoft Teams for messaging and collaboration, 8×8 integrates with it, allowing you to make and receive calls directly within the app. Plus, its Contact Center plan lets customers make online payments, so they don’t have to switch platforms to complete a transaction.

That said, there are a few downsides. Call recordings are only stored for a limited time, but 8×8 doesn’t say how long. It also doesn’t list pricing on its website, and some pages still show outdated plans, making it unclear which features are included with each option.

If you want a GoTo Connect alternative with a simple signup process, 8×8 might not be the best fit.

Key features of 8×8 

• Omnichannel routing
• Advanced queue management
• Real-time analytics
• Salesforce integration
• Ring groups

8×8 pricing 

8×8’s pricing plans aren’t publicly listed online — you’ll need to contact their sales team to get a quote.

Why most businesses go with GoTo Connect alternatives

GoTo Connect might seem like a smart choice at first, but many small businesses end up looking for alternatives. Why? Because the platform comes with major drawbacks that can make communicating with customers harder than it should be. 

Here are some of the biggest reasons small business owners choose a GoTo Connect alternative.

Their pricing isn’t transparent

If your business keeps a close eye on costs, it’s important to know exactly how much your phone system is each month. But with GoTo Connect’s pricing, that’s not easy to figure out since none of their plans list their prices on its website. To get details, you need to talk to their sales team, which can slow you down when you want to see if it fits your budget.

Shared inbox requires an upgrade

GoTo Connect has a shared inbox, but it’s limited. The biggest drawback is that it’s not included in the base plan, which means you’ll need to upgrade to the Connect CX plan to use it. Plus, you can only respond to messages from contacts already saved in your team’s address book. If someone new reaches out, you can’t reply from the shared inbox — which create extra steps for your team and slows down your response time.

Limited toll-free minutes

Every GoTo Connect plan includes 1,000 toll-free minutes per month, but these minutes are shared across your entire account, and not just per user. If your team gets a lot of toll-free calls, you might hit that limit quickly. After that, you’ll be charged $0.019 per minute for all incoming toll-free calls.

Texting limitations

GoTo Connect only lets you send text messages to numbers in the US and Canada. Plus, if you have a toll-free number, you won’t be able to send or receive texts at all.

Want to automatically reply to customers when you can’t pick up the phone? While GoTo Connect offers auto-replies, they don’t always work the way you’d expect. For example, they won’t send if a first-time caller leaves a voicemail, calls multiple times, or hangs up without selecting an extension. That means potential customers or urgent calls could fall through the cracks.

Customers report call reliability issues

Unfortunately, GoTo Connect has a long history of spotty and unreliable call quality. Past customers report significant disruptions, especially while using the mobile app.

Just take a look at what one customer had to say:

“GoTo Connect has a terrible mobile app. Messages often fail to send, notifications of new messages don’t always show up, and calling is much more spotty than when connected to a computer, regardless of how strong your connection is. Be prepared to stick to a computer when using GoTo Connect or be aware your ability to communicate professionally may suffer.” — Gartner

Quo: The best GoTo Connect alternative for 2025

If you’re looking to avoid hidden fees with a business phone system that can easily scale with your team, Quo is the obvious first choice. We transparently list all our prices on-site so you can make informed decisions about monthly costs. 

Plus, you can add as many users as you need on the same plan — you don’t have to upgrade to a more expensive tier until you’re ready. With free calls and texts to the US and Canada from almost anywhere in the world, your team can focus on building better relationships with your customers instead of worrying about minutes or SMS credits.

Ready to see why Quo is a key part of efficiently growing teams? With our seven-day free trial, you can choose a phone number in the US or Canada to try our calling features with your team. Then, when you’re ready, port in your existing number(s) for free.

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