Grasshopper is a virtual phone system that has gained thousands of users over the past 20 years. But staying power doesn’t make it the best choice for small businesses. Their platform hasn’t kept up to date with what modern teams need, leading many businesses to seek Grasshopper alternatives.
Also, Grasshopper is one of the pricier VoIP options and doesn’t offer as many features. Don’t expect integrations or international texting.
While Grasshopper provides basic tools like call forwarding, it may not meet the needs of growing businesses. Read on to learn more about Grasshopper alternatives and which one offers the features you need.
Best Grasshopper alternatives at a glance
Looking to see how the best alternatives to Grasshopper stack up? Check out the table below for a quick rundown of the top options:
| Provider | Starting price | Unlimited calling to US & Canada | SMS/MMS to US & Canada | Shared phone numbers | Additional phone numbers | Average G2 rating | Best for |
|---|---|---|---|---|---|---|---|
| Grasshopper | $14 per month | ✓ | MMS messaging for local numbers only | Requires upgrade | $9 per number per month | 3.9 out of 5 | Phone extensions |
| Quo | $15 per user per month | ✓ | ✓ | ✓ | $5 per number per month | 4.7 out of 5 | Small and growing businesses |
| RingCentral | $20 per user per month | ✓ | 25 messages per user per month | Calls only | $4.99 per number per month | 4.1 out of 5 | Desk phone rentals |
| Vonage | $13.99 per user per month for up to four users | ✓ | Local US and Canadian numbers only | Requires upgrade or $4.99 add-on for each call group | Cost varies | 4.3 out of 5 | Video conferencing |
| Dialpad | $15 per user per month | ✓ | For US and Canadian customers only | ✓ | Requires upgrade | 4.4 out of 5 | Large contact centers |
| Nextiva | $15 per user per month | ✓ | 100 texts per user per month | Requires upgrade | Contact for a quote | 4.5 out of 5 | Microsoft and Oracle integrations |
| Ooma | $19.95 per user per month | ✓ | Requires upgrade | X | Starts at $9.95 per number per month | 4.6 out of 5 | Overhead paging |
| 8×8 | No public pricing | ✓ | ✓ | ✓ | Contact sales | 4.1 out of 5 | Omnichannel routing |
| Zoom Phone | $10 per user per month | Requires upgrade | US, Canadian, and Australian numbers only | Calls only | Starts at $5 per number per month | 4.6 out of 5 | Zoom users |
| GoTo Connect | No public pricing | ✓ | US & Canadian customers only | Shared inbox only | Varies by country | 4.4 out of 5 | Companies with a global customer base |
How we ranked the top Grasshopper alternatives
We used a structured review process to identify the best alternatives to Grasshopper.
First, we took a deep dive into customer reviews on platforms like G2 to see how these tools hold up in day-to-day use. Then, our team signed up and trialed multiple VoIP solutions to evaluate how they work. We also spoke with sales and support teams to confirm what’s included, what costs extra, and where limitations start to show.
After that, we selected the leading options based on four major criteria:
- Value for money: When looking for the best business phone system, consider upfront costs and long-term value. We looked for activation costs and other hidden fees.
- Reliability: Dropped calls are frustrating, especially when your internet isn’t the problem. We tested call quality and whether calls dropped.
- Third-party integrations: Grasshopper doesn’t integrate with any third-party platforms. We looked for the top business phone solutions that work seamlessly with current tools.
- Ease of use: The best small business phone systems make communication easier. We considered how quickly a team can get up and running and how user-friendly the platform is.
9 Best Grasshopper alternatives
Grasshopper can be a good fit for small teams with simple call management needs. But it often falls short for businesses that need modern features. These include integrations and advanced workflow automations.
Let’s dive into the top alternatives that fill those gaps — and help you figure out which one is the best match for your business needs.
1. Quo: Best for small and growing businesses
Pros
- Shared phone numbers
- AI voice agent
- AI call tags
- Unlimited calls and texts to US and Canadian phone numbers
- AI call transcriptions and summaries
Cons
- Can’t verify accounts through two-factor authentication*
*Nearly all virtual phone numbers share this problem. For safety reasons, companies like Facebook, Uber, and Google rarely let you authenticate accounts through a virtual phone number.
Starting price: $15 per user per month
Quo, formerly OpenPhone, is a modern business phone system built to scale with your growing business. It comes with features that let you easily manage your communication and collaborate with your team. Quo’s Starter plan offers unlimited calling and texting to the US and Canada from anywhere. You can easily access Quo from iOS, Android, web, and desktop apps. If you want to split responsibility for incoming calls and messages with your team, you can give them shared access to any Quo number.
Looking to take more work off your plate? Quo gives you dozens of ways to save time cultivating your customer relationships. You can queue up personalized touchpoints through scheduled texts. You’ll also be able to set clear expectations about when your team is available with auto-replies. You can also add our virtual receptionist, Sona, to your call flow to reduce missed calls.
Want to automate repetitive tasks like logging call data in CRMs or texting appointment reminders? You can with Quo’s integrations with platforms like HubSpot, Salesforce, and Make.
Team members can even work together behind the scenes using internal threads on client calls and messages. Plus, it’s easy to play back call recordings so you have a clear communication trail and can coach teammates.
Here’s what one business owner who switched from Grasshopper to Quo said:
“Grasshopper has a very antiquated interface online and no feasible mobile option. I think there is an app, but it is more for admin than anything else. I like how well-designed the Quo mobile and web apps are. You feel like you’re using a professional product made with care and attention to detail. I also love how easy it is to turn your number on and off from the app when you don’t want to receive calls. 10/10 recommend it to any entrepreneur.” — Misha Plotkine, CEO and Founder, TripElephant
Key features of Quo
- Toll-free numbers
- IVR
- Incoming caller ID
- On-demand business call recording
- Basic call queues
- Voicemail transcriptions
- Slack integration
Why Quo is a good Grasshopper alternative
Quo is a good Grasshopper alternative if you want a modern phone system that scales with your business, not one you outgrow.
While Grasshopper includes some basic automation and AI tools, Quo goes further. You can schedule texts and send auto-replies to callers who leave a voicemail — features that Grasshopper doesn’t support. You can also use AI-powered call tags to automatically label conversations by topic, which Grasshopper can’t do either.
Quo also removes friction as your business grows. For example, you can start making international calls right away. You won’t have to put down the $500 deposit Grasshopper requires. Plus, Grasshopper doesn’t support international texting — while Quo does.
Integration is another area where Quo stands out. It connects with third-party tools through integrations and APIs. Teams can sync call and message data with platforms like CRMs instead of updating records by hand. That makes it easier to automate workflows as your tech stack grows.
Quo is rated #1 in customer satisfaction on G2 and is trusted by more than 90,000 businesses. For teams that want to scale with AI without losing the personal touch, Quo is the best Grasshopper alternative.
💡Here’s a full breakdown of Quo’s pricing plans
How to get a virtual number with OpenPhone
Getting a new phone number is a simple process when you choose Quo as your virtual phone number provider. Follow these steps:
- Create an account with OpenPhone. When you sign up, you get a free seven-day trial.
- During signup, choose your city or area code in the US to select your preferred phone number.
- Once the sign up process is complete, you’re all set to use your new virtual phone number!
- Once you’ve confirmed Quo is a good fit, you can easily port over any US, Canadian, or North American toll-free number, if needed.
Want to keep your business number? Get the full guide on how to port your number from Grasshopper to Quo.
2. RingCentral: Best for desk phone rentals
Pros
- Desk phone rentals
- Transcriptions
Cons
- Limited toll-free minutes
- Limited SMS messages
- Call recordings are deleted after 90 days
Starting price: $20 per user per month
RingCentral is an older phone solution. It offers unified communications, an AI phone answering service, and desk phone rental options. If you’re set on having desk phones — vs giving your team the flexibility to work from their computers or smartphones — RingCentral could be a fit.
But RingCentral is one of the more expensive alternatives to Grasshopper. It also comes with limitations that are dealbreakers for many businesses:
- RingCentral limits texting to 25 messages per user per month on its Starter plan. And it only provides a maximum of 200 messages per user per month on its most expensive plan.
- There are no unlimited toll-free minutes with RingCentral. The base plan only offers 100 free pooled minutes, after which you have to pay extra per minute.
- You can only store RingCentral call recordings for a maximum of 90 days. If you’re a B2B business with longer sales cycles, it might be difficult to get context on past conversations.
Bottom line: RingCentral offers features like call transcriptions and call monitoring software. But it requires multiple upgrades to raise your calling, texting, and storage limits. If you run a small business or manage a leaner team, RingCentral may not be a cost-effective platform.
Key features of RingCentral
- HD meetings
- Core reporting and insights
- Shared lines
- On-demand call recording
- Basic call queues
Why RingCentral is a good Grasshopper alternative
Grasshopper isn’t designed for teams that rely on desk phones in the office. RingCentral, on the other hand, supports desk phones, as well as mobile and desktop apps. That flexibility makes it a better fit for businesses that still depend on landlines at their desks.
RingCentral can also be a good alternative for teams that need built-in video meetings.
💡Here’s a full breakdown of RingCentral’s pricing plans
3. Vonage: Best for video conferencing
Pros
- Video conference calling
- Unlimited domestic calling
Cons
- Call groups require an upgrade
- On-demand call recording requires an upgrade
- Scheduled texts require an API
Starting price: $13.99 per line per month, for up to four users
Vonage offers many features you can’t get with a Grasshopper phone number. You can unlock video conference calling to host meetings with customers. Plus, it offers APIs that let you create customized automated texting solutions.
Unfortunately, Vonage’s APIs only make sense if you send lots of templated transactional messages. For example, sending customers texts like ‘Thank you for your purchase!’ after they’ve bought an item on your website. If you’re a small business owner sending conversational messages, Vonage’s API won’t make much sense.
The biggest drawback of Vonage is its above-average pricing. The Mobile plan starts at $13.99 per user per month for up to four users. But features like simultaneous ring and on-demand call recordings are only available if you upgrade.
Key features of Vonage
- Unlimited domestic calling
- Team messaging requires an upgrade
- Visual voicemail requires an upgrade
- Single sign-on requires an upgrade
- Virtual receptionist
Why Vonage is a good Grasshopper alternative
Need to send texts at a specific time instead of right away? Grasshopper SMS doesn’t support that. But Vonage offers scheduled texting through its API, though setting it up may require developer support. For teams that don’t want to involve developers, a Grasshopper alternative like Quo lets you schedule texts directly in-app.
💡Here’s a full breakdown of Vonage’s pricing plans
4. Dialpad: Best for large contact centers
Pros
- Real-time analytics and reporting
- Purchasing multiple numbers requires an upgrade
Cons
- Toll-free numbers are expensive
- Higher-tier plans have user minimums
- Zapier integration requires an upgrade
Starting price: $15 per user per month
Dialpad is a cloud-based customer experience platform that launched in 2011. It focuses on providing tools suited for call centers and larger teams. For example, you’ll get access to features like real-time analytics and live coaching. You’ll also be able to share your desktop and mobile screens with customers, which is helpful for sales teams.
But Dialpad may not be a good solution for every team. It has several drawbacks you should be aware of, including:
- Expensive toll-free numbers. Dialpad’s toll-free numbers are pricier than most other providers. You’ll pay $15 per number, plus $0.02 for every incoming minute.
- Limited plans. Key features like the option to have multiple numbers and integrations like Zapier are locked behind higher tiers.
- User minimums. Dialpad’s higher-tier plans have user minimums that make them more expensive. For example, their Pro plan requires a minimum of three users.
If you’re a small business owner or a solopreneur, Dialpad doesn’t make much sense. You’ll end up paying more and being unable to upgrade unless you pay for users you don’t have.
Key features of Dialpad
- Set personal working hours
- Switch calls between devices
- Number porting
- Automatic spam call detection
- Extensions
Why Dialpad is a good Grasshopper alternative
If your sales or support teams ever need to walk a customer through a product demo or account change in real time, Grasshopper doesn’t offer a way to do that. Dialpad lets reps share their screen from desktop and mobile, making step-by-step guidance easier.
💡Here’s a full breakdown of Dialpad’s pricing plans
5. Nextiva: Best for Microsoft and Oracle integrations
Pros
- Social media management
- Call recording requires an upgrade or a paid add-on
Cons
- Oracle Sales Cloud integration requires Nextiva Enterprise licenses
- Microsoft Dynamics 365 integration requires a paid add-on or an upgrade
Starting price: $15 per user per month
Businesses choose Nextiva as their Grasshopper alternative for many reasons. It offers video meetings, social media management, and native integrations with enterprise tools. If your team uses Microsoft Dynamics 365 or Oracle Sales Cloud, you can connect to them directly.
The downside with Nextiva is that it doesn’t offer essential features like call recording and toll-free numbers on the base plan. If you want to access those, you’ll have to upgrade to the Engage plan. Just prepare yourself for sticker shock: it costs $25 per user per month.
Another missing feature? Integrations with Salesforce, HubSpot, Zendesk, and other apps. If you don’t want to pay extra to connect your tools, you’ll need to find another Grasshopper alternative.
Key features of Nextiva
- Unlimited audio conferencing and video meetings
- Video meeting recording requires an upgrade
- Team chat
- Smart call routing, or simple IVR
- Desktop app for voice, SMS, video
Why Nextiva is a good Grasshopper alternative
If your team relies on a CRM, Grasshopper doesn’t integrate with it. That means reps need to log calls manually and switch tabs just to keep information up to date. Nextiva’s integrations automatically sync calls and messages with the deals and tickets your team is already working on.
💡Here’s a full breakdown of Nextiva’s pricing plans
6. Ooma: Best for overhead paging
Pros
- Unlimited calling in the US, Canada, Mexico, and Puerto Rico
- Ring groups
Cons
- No texting on the base plan
- CRM integrations require the most expensive plan
- Outdated features
Starting price: $19.95 per user per month
Ooma is a fairly traditional virtual phone service. It works with smartphones, analog phones, and Ooma’s proprietary desk phones, so employees can answer calls from any device. You also get access to call queues, ring groups, and video conferencing.
Unfortunately, Ooma’s low price point comes at a cost: texting isn’t available on the base plan. Even if you upgrade to the highest tier, you’re limited to a max of 1,000 messages sent and received per account.
Want to integrate with your CRM to automate workflows? You’ll have to upgrade to Ooma’s higher tiers first. Unfortunately, Ooma includes features you’ll likely never use, like analog fax and overhead paging.
As your business continues to grow and scale, you’re bound to send more messages to your customers. You shouldn’t have to worry about texting limits or upgrading your plan before you’re ready.
Key features of Ooma
- Virtual extensions
- Voicemail
- Call transfer
- Call logs
- Mobile App, iOS, and Android
Why Ooma is a good Grasshopper alternative
Ooma can be a good Grasshopper alternative if texting isn’t a big part of how you communicate. That tradeoff shows up in the base plan, which doesn’t include texting at all. Instead, Ooma leans more toward traditional office features, like overhead paging — something Grasshopper doesn’t support.
💡Here’s a full breakdown of Ooma’s pricing plans
7. 8×8: Best for omnichannel routing
Pros
- Omnichannel routing
- Self-service customer payments
Cons
- Pricing isn’t public
- Users say customer support is slow
- Setup can be complex
Starting price: Pricing isn’t publicly available
Built for contact centers, 8×8 brings together voice calling, SMS, and video in one platform. It also supports omnichannel messaging. For example, you’ll be able to route social messages from Facebook and X into the 8×8 app alongside calls and texts. If your team is juggling conversations across platforms, this can reduce back-and-forth communication.
Need to accept payments? 8×8 supports that, too. Reps can send a secure payment link that lets people pay by card or with digital wallets like Apple Pay or Google Pay.
Keep in mind that 8×8 offers multiple pricing plans, but the differences aren’t clear. Since its pricing isn’t listed publicly, you’ll need to contact sales to find out what’s included on each.
That uncertainty doesn’t end after you sign up. Feedback around customer support is mixed, with some users reporting ongoing frustrations. One G2 reviewer shared:
“Support is horrible. They have never experienced the issue that you have, so they have to start at the beginning and never seem to resolve. More times than not, the issue doesn’t happen again, so the issue simply gets closed.”
Key features of 8×8
- Analytics
- Secure payments
- Microsoft Teams integration
- Salesforce integration
- Business communication APIs
Why 8×8 is a good Grasshopper alternative
8×8 is a good Grasshopper alternative if your conversations don’t just happen over calls and texts. With 8×8, teams can respond to messages from channels like Facebook and X within one platform. Grasshopper doesn’t support omnichannel messaging at all.
💡Here’s a full breakdown of 8×8’s pricing plans
8. Zoom Phone: Best for Zoom users
Pros
- Unlimited auto attendants
- Hot desking
Cons
- Metered calling on the base plan
- Time-consuming to set up
- Shared inboxes require the Zoom Phone Power Pack add-on
Starting price: $10 per user per month
While a video-conferencing staple, Zoom has evolved to include a VoIP phone offering. However, Zoom’s base phone plan has one critical missing feature: unlimited outbound calling.
Zoom Phone has business features that include unlimited auto attendants and hot desking. While it offers quite a few bells and whistles, Zoom Phone is tricky to navigate and time-consuming to set up.
Don’t want to pay more for Zoom Workplace to get unlimited video conferencing? You may want to look for other Grasshopper alternatives that make communication easier and more efficient.
Key features of Zoom Phone
- Post-call summaries
- Push-to-Talk
- Barge, monitor, whisper, and takeover
- Holiday and business hours routing
- Native mobile apps for iOS and Android
Why Zoom Phone is a good Grasshopper alternative
Zoom Phone is a good Grasshopper alternative if your team already uses Zoom for meetings. Instead of switching tools, you can make and receive business calls from the same Zoom app you use for video.
💡Here’s a full breakdown of Zoom Phone’s pricing plans
9. GoTo Connect: Best for companies with a global customer base
Pros
- Outlook integration
- Free calls to 50 countries
Cons
- Pricing isn’t public
- Team inbox requires an upgrade
- Limited toll-free minutes
Starting price: Pricing isn’t publicly available
GoTo Connect is a cloud-based phone system that launched in 2019. It lets you manage calls, messages, and video meetings without relying on on-premises hardware.
Calling internationally on a regular basis? The base plan includes free calling to 50 countries, which can be useful if your business works with customers or reps outside the US.
Keep in mind that the entry-level plan only includes basic integrations. You’ll be able to plug into tools like Outlook and Google Workspace, but you’ll need to upgrade to connect to apps like Zoho.
Whether reps can work out of a shared inbox depends on the plan you choose. The base plan doesn’t include a team inbox, which allows your team to work together to solve customer issues.
Toll-free usage also comes with limits that can affect your business as it scales. Each plan includes 1,000 shared toll-free minutes per account, and overage charges apply once you exceed that amount. Since pricing isn’t listed online, it’s unclear what those extra costs will be.
Key features of GoTo Connect
- Zendesk integration requires an upgrade
- AI call summaries requires an upgrade
- Priority routing requires an upgrade
- Video calls with up to 250 participants
- Voicemail to email
Why GoTo Connect is a good Grasshopper alternative
GoTo Connect includes free calling to 50 countries on its base plan. This makes it a strong Grasshopper alternative for teams that work across borders.
💡Here’s a full breakdown of GoTo Connect’s pricing
Which Grasshopper alternative is best for your business?
The right Grasshopper alternative depends on your team size, budget, and how you communicate with customers.
If you’re a startup or solo founder, predictable pricing and reliable calling and texting usually matter most. Quo starts at $15 per user per month and stores all your business communications in one place so you don’t need to juggle multiple tools.
For small businesses and remote teams, the question is often how easily your team can work together. Quo offers shared numbers and internal conversation threads, so conversations don’t get stuck with one person or lost in handoffs.
Call centers tend to hit a point where the phones never really stop ringing. At that stage, platforms like RingCentral or Nextiva make sense, with support for higher call volumes and more complex routing.
Quo: The best Grasshopper alternative
If you’re looking for a Grasshopper alternative, look no further tha Quo.
Unlike many other VoIP service providers, Quo gives you advanced features. These include caller ID, AI call summaries, team messaging, and IVR software. Best of all, you don’t have to upgrade to expensive plans to access these features. Quo includes them all on its base plan. It’s also the most affordable and flexible option with proven uptime — and you can test it before committing.
Ready to see how it can help you connect with your customers? If so, start your free trial of Quo today.
FAQs
Grasshopper might seem like a good VoIP service when you’re a one-person operation. But as your team grows, productivity can decline. That’s because Grasshopper doesn’t have integrations, call transcripts, or scheduled texts.
Grasshopper offers the option to record calls if you pay for one of its upgraded plans. However, recordings will only be stored for 30 days and then automatically deleted.
Grasshopper offers three plans — here’s how they break down:
• True Solo: $14 per month for one user, one business phone number, and one extension
• Solo Plus: $25 per month for unlimited users, one phone number, and three extensions
• Small Business: $55 per month for unlimited users, four phone numbers, and unlimited extensions
Google Voice’s business phone system can be a better alternative to Grasshopper. It offers affordable plans with features like call routing and integrations with Google Workspace.
But Google Voice lacks toll-free numbers and auto-replies, which Grasshopper offers on its basic plan.
Grasshopper isn’t HIPAA compliant if that’s a must have for your team.
Yes — Grasshopper includes unlimited domestic calling within the US and Canada. International calling is available, but only after an account has been active for at least 60 days. To enable international calling, a $500 deposit is also required.
