JustCall pricing and plans: Hidden fees and 5 other must-know factors

If you remember JustCall from 2016, you probably remember it as a basic cloud phone system. But JustCall does more than replace desk phones these days: it’s a unified communications suite for call centers, support teams, and help desks.

As you can imagine, this shift has impacted its price — you can’t get JustCall for $10 anymore. Plus, many of its features come with unexpected costs, oot to mention hidden fees and upgrades to unlock them.

This guide will help you understand JustCall pricing plans — including its hidden fees, add-ons, and limitations — so you can decide whether or not it’s a fit for your business.

JustCall pricing and plans

JustCall offers four plans on its AI communication suite. 

The first three have a two-user minimum, which means you have to pay for two user seats even if you’re a solo business owner. The Business plan offers custom pricing and has a 10-user minimum.

Here’s what you can expect to get on each plan:

	Team	Pro	Pro Plus	Business
Pricing	$29 per user per month	$49 per user per month	$89 per user per month	Custom quote
Number of local phone numbers in 70+ countries	1 per user	1 per user	1 per user	1 per user
Number of users	2 users minimum	2 users minimum	2 users minimum	10 users minimum
Outbound calling to the US and Canada	1,000 mins per user	1,000 mins per user	1,000 mins per user	Custom
Inbound calling	1,000 mins per user	1,000 mins per user	1,000 mins per user	1,000 mins per user
SMS to the US and Canada	500 segments per user	1,000 segments per user	1,000 segments per user	Custom
Call transcription and summary	60 minutes per user	120 minutes per user	2,000 minutes per user	2,000 minutes per user
CRM and helpdesk tools	✔ (not including Salesforce)	✔	✔	✔
Advanced analytics and reporting		✔	✔	✔
Power dialer		✔	✔	✔
AI call scoring and sentiment analysis			✔	✔
Call tags			✔	✔

You still need to pay for additional phone numbers, which cost an extra $6-10 per number per month depending on the country and type of number.

Now, let’s see how each of these pricing plans break down:

Team

Pricing: $29 per user per month billed annually ($39 per user per month if billed monthly)

The Team plan comes with one phone number per user, calling and texting credits, and call transcript and summary minutes. 

You also get access to these business features: 

• 100+ CRM and data integrations
• Team performance analytics
• IVR and call menus
• API access and workflows
• WhatsApp messaging
• Toll-free numbers (additional cost)

Keep in mind calling and texting allowances are limited on this plan at 1,000 inbound/outbound minutes and 500 text segments per user. Call transcriptions and summaries are also limited to just 60 minutes per user per month.

Best for: Small to mid-sized teams that need basic business phone features but have relatively light calling, texting, and transcription needs.

Pro

Pricing: $49 per user per month billed annually ($69 per user per month if billed monthly)

With the Pro plan, you get double the text segments compared to the Team plan, although inbound and outbound minutes still cap at 1,000 minutes per user per month. Once you go over your limit, you’ll have to pay $0.02 per additional minute — which gets expensive fast as your team starts to grow.

You unlock a few more business features, including: 

• SMS Co-pilot (AI-generated messages)
• Advanced analytics and reporting
• Live call monitoring
• Bulk SMS
• Auto dialer and sales dialer
• Intelligent call routing
• Queue callback

Best for: Growing teams that need more advanced calling and texting features, like auto dialers and live monitoring, but can still work within moderate calling and texting limits.

Pro Plus

Pricing: $89 per user per month billed annually ($109 per user per month if billed monthly). 

The Pro Plus plan unlocks more powerful AI tools, such as real-time agent assist and AI script compliance. You’ll also get access to JustCall’s SMS bots, which can help you set up texting automations for auto-replies and FAQs. But again, you’re limited to 1,000 text segments per user per month.

Key features on this plan include:

• Real-time agent assist (up to 20 FAQ responses)
• Script compliance (up to 20 script prompts)
• Multi-channel AI notetaker
• Call scoring (AI and manual)
• Sentiment analysis
• AI voice agent (add-on)
• Call tags

Best for: Support and sales teams wanting to leverage AI for coaching, compliance, and automation — and are willing to pay a premium despite usage limits on texting and calling.

Business

Pricing: Contact for a quote

The Business plan unlocks the features most enterprise brands need, including:

• Custom outbound minutes
• Custom text segments per user per month
• Real-time agent assist (unlimited FAQ responses)
• Script compliance (unlimited script prompts)
• Single sign-on (SSO)
• Dedicated success manager
• Phone support (24×5)
• Personalized onboarding
• Highest API limits
• Service-level agreements
• Live call transcription

 But there are still unnecessary limits that will get frustrating as you grow. For example, you only get 1,000 inbound call minutes per user. Even call transcriptions and summaries still have a limit of 2,000 minutes per user.

Best for: Larger teams or enterprises that need advanced support, onboarding, and AI tools — but can tolerate limits on inbound minutes and transcriptions.

JustCall’s hidden fees and add-ons you need to know

As you’ve seen, JustCall’s plans are significantly more expensive than the average business phone system. There are also hidden fees — some of which you can’t find unless you dive deep into their help center.

You’ll need to watch for:

• Porting fees: There’s a one-time fee of $10 per number when porting in an existing number. There’s no charge for porting out, but you do have to request this by email, which will be slow (and less than ideal) if you’re running a growing business.
• Texting limits: JustCall’s base plan is limited to 500 ‘segments’ (which are 160-character texts) per user per month. This doesn’t include messages sent via workflows in your sales dialer, bulk campaigns, or CRM automations. Plus, every text segment over your limit incurs an additional cost ($0.0086 per inbound SMS and $0.008625 per outbound SMS). Keep in mind you can only send local SMS, not international texts. And if you’re a customer located in the UK or Australia, you may need to pay extra to unlock texting for your team.
• Outbound calling limits: Outbound calling minutes with JustCall are capped at 1,000 minutes per user on every plan except Business. If you go beyond this, you’ll need to pay an additional $0.0138 per minute for outbound local or toll-free calls. If you’re a UK or Australian customer, you have to contact sales to purchase outbound minutes for mobile phones.
• Inbound calling limits: No matter which plan you get with JustCall, you’re capped at 1,000 inbound minutes per user per month. This translates to roughly 16 hours of call time per user, which if you’re a sales team or contact center, is almost certainly not enough.
• Toll-free calling: Inbound calling with JustCall excludes toll-free minutes, so be prepared to pay extra if you have a toll-free number. 
• Unanswered calls: Unlike other business phone systems, you’ll pay an extra $0.0027 per unanswered call. This represents JustCall’s airtime charge, which, compared to other providers, is an unnecessary expense.
• Call transcription and summary: You can’t get unlimited call transcription minutes on any plan — which means once your quota is used up, any extra minutes are charged at $0.025 per minute on a per-month, as-used basis.
• AI voice agent: JustCall offers a voice agent starting at $99 per month for 100 call minutes. This is more expensive than how much other AI virtual receptionists cost. For comparison, Quo’s Sona starts at just $25 per month for 40 calls. 

5 things to keep in mind before committing to JustCall

Here are a few more reasons to consider JustCall alternatives: 

1. Key features locked behind costly upgrades 

JustCall offers bare-bones features on its basic plan, which may not be enough for your growing business. However, unlocking new features requires multiple upgrades, which could get costly as your team grows.

For example:

• The Salesforce integration requires upgrading to the second-tier plan, Pro
• Automations for SMS workflows, such as auto-replies require an upgrade to Pro
• Advanced analytics and reporting require an upgrade to Pro and AI analytics require Pro Plus
• Bulk messaging requires an upgrade to Pro

Considering that each upgrade comes with a two-user minimum, you might feel forced to upgrade before your team is ready.

2. Reviewers cite inconsistent call quality

JustCall’s uptime isn’t 100% reliable, as multiple users have pointed out. Some reviewers report poor call quality even with strong internet connections, while others warn of crashes and bugs affecting the mobile app.

See for yourself in multiple JustCall reviews:

• “… There have been instances where our call quality was inconsistent, especially during peak hours, which can be disruptive for customer communications.” — G2
• “Our software occasionally experiences bugs, such as preventing our Customer Service Representatives (CSRs) from answering calls or causing calls to drop unexpectedly. These issues can disrupt our service and create inconvenience for both our team and our customers.” — G2
• “One downside of JustCall is that calls occasionally drop when being transferred between team members. Additionally, there are some minor glitches in the interface that can be disruptive.” — G2

3. Hard to team up on communications

Most of JustCall’s plans require a two-user minimum, which is ironic considering its lack of collaboration features.

You can access a shared email inbox and a shared WhatsApp inbox, but you won’t find a unified inbox for calls and texts.

Watch this review to hear about this user’s experience with JustCall’s clunky platform:

4. Canceling may be complicated

Once you sign up for a JustCall plan, it might be hard to cancel it quickly.

First, you have to email the JustCall team, which, as you can imagine, can be a slow and tedious process.

Plus, customer support is entirely dependent on your plan. Chat and email are available 24 hours a day, five days a week. However, to get 24/7 support — including phone support — you’ll need to upgrade to the highest-tier Business plan. 

You should also know that ‘priority support’ is only available for Business,Pro, and Pro Plus customers. This means it could take weeks to cancel your plan, which isn’t ideal if you’re trying to port out your number.

5. International calls can be expensive

Trying to reach international customers with JustCall? You might be surprised how expensive this gets.

For one thing, international calling is a separate service. You’ll also have to buy an international number first.

Plus, the price you pay varies by the recipient’s country, provider, and number type. This means it’s almost impossible to predict your monthly bills until after they happen.

Speaking of prices, you should know international calls aren’t included in JustCall’s outbound minute packages. And considering you can’t even send texts to international numbers, connecting with clients across the world could be expensive and confusing.

Quo: A more effective alternative to JustCall

For enterprise teams needing click-to-call dialers, JustCall’s features may match the price. But for growing small businesses needing functionality over flash, these plans might be expensive and difficult to scale.

The good news is JustCall is the exception to the rule — other VoIP systems are better suited to help you scale. For thousands of small business owners, that’s what makes Quo the best JustCall alternative. Our platform was designed to help you grow, not just tread water.

Take a look at how our platforms compare:

Features	OpenPhone	JustCall
Price per month	$15 per user*	$29 per user*
Unlimited calling	✓	✖ (1,000 inbound/outbound minutes per user per month)
Unlimited SMS, MMS to US & Canada	✓	✖ (500 segments per user per month)
Additional phone numbers	$5 per number	Starts at $6 per number
Number porting	✓	Porting in requires fee
Call recording	✓	✓
Shared phone numbers	✓	✓
Auto-replies	✓	Requires upgrade
Integrations	7,000+ apps	100+ apps
G2 rating	4.7/5 (2,600+ reviews)	4.3/5 (2,100+ reviews)

*When paid annually

1. Transparent pricing 

Quo’s pricing plans start at $15 per user per month, with all add-ons, upgrades, and fees listed on our pricing page. We don’t require user minimums on any plan, which means it’s easy to upgrade when you’re ready.

Here’s an overview of what you get on each plan: 

• Starter: $15 per user per month for shared phone numbers, internal threads, contact notes, voicemail transcriptions, scheduled messages, auto-replies, manual call recording, and more
• Business: $23 per user per month for automatic call recording, group calling, AI call summaries and transcripts, and phone integrations with HubSpot and Salesforce
• Scale: $35 per user per month for AI call tags, dedicated onboarding, and priority chat and email support

Need to purchase additional numbers? It’s just $5 per number per month (even for toll-free numbers), regardless of the number of users on your account.

Unsubscribing is easy, too, with a Quo account. If you ever need to cancel, you can do so in the app.

2. Unlimited calls and texts

Your personal phone plan probably comes with unlimited talk and text. So why settle for a business phone plan that’s inadequate?

That’s why every Quo plan comes with unlimited calls and texts in the US and Canada. And when you need to make international calls, check the prices on our rates page.

3. Wallet-friendly AI and automation tools

JustCall offers plenty of AI-powered and automation features — provided you’re willing to pay for them. With Quo (formerly OpenPhone), you can access all the workflow tools your business needs on our Business plan for just $23 per user per month.

With our automations, you can:

• Tap into snippets, which help you answer FAQs and standardize information for your team
• Schedule outbound messages that are sent in your customer’s time zone(s)
• Queue up customized auto-replies so you can respond to every missed conversation

It gets even more exciting when you look at our AI features:

• AI call summaries suggest action items so nothing falls through the cracks
• AI transcripts can turn phone calls into skimmable documents (unlike on JustCall, transcripts are 100% unlimited)
• AI call tags automatically label calls by topic or sentiment, helping you prioritize follow-ups

And we have direct integrations with Salesforce, HubSpot, webhooks, Make, and Zapier so you can sync customer interactions with the tools you’re already using.

4. Easy to work together as a team

Quo was built by teams, for teams, as you can see in our collaboration features. It’s simple and easy to set up a shared number and inbox for everyone on your account, then use ring groups and simultaneous ring to send callers to the right place.

Need to forward a caller to another coworker? Our warm transfer feature will make this simple since you’ll never need to ask for the same information twice.

You can also tap into threads and mentions to delegate work to your team. If you need to leave extra context, use our custom contact properties to drop a note (or three).

JustCall pros and cons

JustCall works well as an enterprise communication platform. However, growing small businesses might find it overwhelming and expensive. Here’s a quick rundown of the pros and cons to help you decide if it’s right for your business:

Pros

• Free local number
• Third-party integrations including HubSpot, Pipedrive, and Zendesk
• Bulk SMS messaging

Cons

• No unlimited calls and texts
• Sneaky hidden fees
• Poor scalability
• Best AI features locked behind upgrades

See why Quo is the best virtual phone service provider

If you’re an enterprise brand, JustCall may not be a bad option. But if you’re a growing small business, its paywalled features and sky-high prices probably aren’t a fit.

The good news is that you don’t have to choose between great features and great prices with Quo — which is one of the reasons we’re rated the #1 small business phone system on G2.

With Quo’s Starter plan, you can make unlimited calls and texts in the US and Canada. You can also set up shared phone numbers, texting automations, and toll-free numbers.

Get started for free with our seven-day trial today and test our platform with your team.

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