Mitel’s been around since the disco era — seriously, the 1970s. So it’s no surprise its service feels a little dated. It’s certainly evolved over the last 50 years, but according to customers, it doesn’t “jive to the rhythm” modern businesses need to grow.
If you’re looking for a phone system that can genuinely scale alongside your business communication needs, you’re in the right place.
Below is a list of the 10 best Mitel alternatives, complete with features and pricing, so you can choose the best option for your team.
Why businesses switch to Mitel alternatives
Mitel is a unified communications platform designed for large enterprises with between 2,500 and 65,000 employees. It also specializes in selling IP phones and other telephony hardware.
Mitel lets you make and receive phone calls, text messages, and video calls directly from within its app
You should also know Mitel integrates with popular enterprise collaboration tools. This includes Microsoft Teams, so you can connect your business phone system with the tools you’re already using.
But for most modern businesses, Mitel’s features and services fall short.
Here’s why this phone service isn’t usually a fit for small businesses.
Pricing isn’t publicly available
Mitel doesn’t provide public pricing. If you want specific details, you’ll have to contact their sales team.
This makes it difficult for small businesses to consider costs up front or compare their pricing to other business phone services.
International texting isn’t supported
Mitel won’t let you send texts outside the US and Canada, no matter how much you upgrade.
This might be a dealbreaker for businesses that need to stay in touch with customers, vendors, or team members overseas.
Customers say Mitel is difficult to use
Mitel was founded in 1971 — and it shows. Customers say Mitel isn’t easy to use and is difficult to customize.
See for yourself:
“Menus and setup can be difficult, with areas seeming to be programmed differently from other areas in the same system.” — Capterra
“The reporting spreadsheets were time-consuming to navigate through, and we often encountered technical difficulties with the lines, where the phone lines would randomly dial out.” — G2
You won’t be able to send group texts
Mitel doesn’t support group texting at all. This makes it harder for teams to share updates or coordinate with multiple reps, vendors, contractors, and customers.
Your best option is to coordinate a video call or conference call, which could be tricky if you’re spread across multiple time zones.
Users report that customer support is lacking
Past users report Mitel has poor customer service, which makes it difficult to troubleshoot problems and resolve issues quickly.
See for yourself:
Comparing the best Mitel alternatives
If Mitel doesn’t make sense for your business, one of these 10 alternatives might offer what you’re looking for:
| Provider | Starting price | Free calling to US & Canada | SMS/MMS to US & Canada | Shared phone numbers | Additional phone numbers |
|---|---|---|---|---|---|
| OpenPhone | $15 per user per month | ✔️ | ✔️ | ✔️ | $5 per number per month |
| Grasshopper | $14 per user per month | ✔️ | ✔️ | ❌ | $9 per number per month |
| Phone.com | $15 per user per month | Limited area codes in Canada | Requires upgrade | Ring groups only | $4.99 per number per month |
| Nextiva | $15 per user per month | ✔️ | 100 messages per user per month | ✔️ | Contact sales for pricing |
| Dialpad | $15 per user per month | ✔️ | For US and Canadian customers only | ✔️ | Requires upgrade |
| Ooma | $19.95 per user per month | ✔️ | Requires upgrade | ❌ | Starts at $9.95 per number per month |
| GoTo Connect | Contact for pricing | ✔️ | For US and Canadian customers only | Shared inbox only | Contact for pricing |
| Vonage | $13.99 per user per month for up to four users | ✔️ | Local US and Canadian numbers only | Requires upgrade | Cost varies |
| RingCentral | $20 per user per month | Limited toll-free minutes | 25 messages per user per month | Calls only | $4.99 per number per month |
| Aircall | $30 per user per month, three-user minimum | ✔️ | ✔️ | ✔️ | $6 per number per month |
Keep reading for a breakdown of these providers in greater detail:
1. Quo (formerly OpenPhone): Best Mitel alternative for small and growing businesses
Quo is a business phone built for growing teams. Each member on your plan will get free calls and texts to anyone in the US and Canada, plus their own local or toll-free number to make calls
Quo can help you:
- Easily set up and work from a shared phone number. Multiple teammates can send and receive calls and texts from the same number to solve customer issues together.
- Send texts outside the US and Canada. We list all rates on our website so you can calculate costs in advance.
- Send group texts. You can coordinate with multiple people at once without sending different messages.
Quo was also designed to scale alongside your business. For example, as call volume grows, you can tap into Quo’s Sona. It’s an AI voice agent designed to answer calls when you’re unavailable, take messages, answer FAQs, and even log calls for your team. This isn’t something you can access with Mitel.
Quo is also a more reliable platform than Mitel, with a simple, modern interface that customers love. Where Mitel customers report frequent bugs and poor customer support, Quo offers a simple user experience. Plus, you’ll get access to a responsive customer support team.
It’s not hard to see why Quo is rated #1 in customer satisfaction on G2.
No need to take our word for it, though. See for yourself with a seven-day free trial of Quo.
Key features of Quo
- SMS and MMS, including group text support
- Unlimited calls in the US and Canada
- Apps for Windows, Mac, iOS, Android, and the web
- Split responsibility for calls and texts with shared phone numbers
- Automate text messages with scheduled texts, snippets, and auto-replies
- 7,000+ integrations with HubSpot, Salesforce, Slack, Make, Zapier, and more
- Call recordings, summaries, and transcripts
- Quo API for custom texting automations, like appointment reminder texts
Quo pricing
Quo’s pricing is transparent and listed on the website:
- Starter: $15 per user per month for unlimited calls in the US, SMS and MMS support, including group messaging and texting automations, on-demand call recording, basic call forwarding, and access to 7,000+ integrations via Zapier and Make
- Business: $23 per user per month for advanced call forwarding, CRM integrations, automatic call recording, AI call summaries, phone menus, custom ring orders, and more
- Scale: $35 per user per month for dedicated onboarding, AI call tags, and priority email and chat support
2. Grasshopper: Best Mitel alternative with multi-digit phone extensions
Grasshopper is a legacy VoIP phone system that lets you set up multi-digit extensions on the same business phone number. Grasshopper’s pricing depends on the number of phone numbers and extensions you choose. Most of its plans offer the same features — think voicemail, virtual fax, and basic reporting.
Grasshopper is a decent alternative to Mitel if you don’t need modern features like video conferencing. It may also be cheaper depending on the number of extensions you need. But you might get nickel-and-dimed in other ways:
- Additional phone numbers cost $9 each
- Call recording and call transferring require upgrading to the Solo Plus plan at $25 per month
- Call blasting — or simultaneous ring — costs $9 per month
Key features of Grasshopper
- Unlimited users with an upgrade
- 24/7 customer support
- Call recording with an upgrade
- Desktop and mobile apps are available
- Simultaneous call handling with an upgrade
Grasshopper pricing
Grasshopper offers three plans:
- True Solo: $14 per month for one user, one phone number, and one extension
- Solo Plus: $25 per month for unlimited users, three extensions, and one phone number
- Small Business: $55 per month for unlimited users, four phone numbers, and unlimited extensions
3. Phone.com: Best choice for HIPAA-compliant video meetings
Phone.com is a cloud-based phone service. It provides HIPAA-compliant voice calls and video meetings for businesses in the healthcare space. Each plan comes with unlimited texts and minutes to US and Canadian numbers. Plus, you’ll get access to several features Mitel doesn’t offer — including an eSIM for calling with a cellular network and support for group texting.
Keep in mind, texting with Phone.com isn’t available on the base plan, along with several other features. You can’t access call recording and CRM integrations without upgrading to the Pro plan. This costs $33.33 per user per month.
Key features of Phone.com
- Fax from phone
- Web and mobile apps
- Video conferencing
- International calling support
- Call recording with an upgrade
Phone.com pricing
Phone.com lets you pick from one of three tiers:
- Basic: $15 per user per month for unlimited minutes to the US and certain area codes in Canada, IVR, mobile and web apps, and video conferencing
- Plus: $22.50 per user per month for IP desk phone compatibility, outbound texting support, and voicemail transcriptions
- Pro: $33.33 per user per month for call recording, CRM integrations, basic call analytics, and data retention for 10 years
4. Nextiva: Best for teams that use Microsoft products
Nextiva is an omnichannel communications platform. It lets you route all customer conversations from different channels — think calls, texts, videos, and social media — into a single dashboard.
Nextiva also lets you send texts to customers, although you can’t send many. You’re limited to 100 messages per user per month on the base plan and capped at 500 texts per user per month even if you upgrade to the Engage plan.
Want to use toll-free numbers? You’ll also need to upgrade to the Engage plan or pay an undisclosed add-on cost.
Need more bandwidth for your VoIP messages? You might want to explore Nextiva alternatives.
Key features of Nextiva
- Unlimited domestic calling
- Integrates with Outlook and Google contacts
- Toll-free numbers with an upgrade
- Smart call routing
- Team chat
Nextiva pricing
There are three Nextiva pricing plans for small business users:
- Core: $15 per user per month for inbound and outbound voice, 100 SMS per month, video meetings, and access to the mobile app
- Engage: $25 per user per month for shared SMS messaging, 500 text messages per month, and toll-free numbers and minutes
- Power Suite: $75 per user per month for web chatbots, the ability to handle both inbound and outbound calls, and usage-based AI transcripts and summaries
5. Dialpad: Best for contact centers
Dialpad is a communications platform with local number support in over 70 countries. This makes it easier for contact centers to build a local presence. Dialpad also provides unlimited calls in the US, Canada, and the country you live in. It also comes with features you can’t get with Mitel, like international texting and group messaging support.
While you don’t need to worry about overage fees with Dialpad, you do need to pay more for its best features. For example:
- You need to upgrade your plan to buy extra phone numbers
- You can only send international texts on the Pro plan
- You can’t integrate with Microsoft Teams unless you upgrade to Pro, then pay setup fees
Keep in mind Dialpad’s highest-tier plan requires a 100-user minimum. This puts it out of reach for most small businesses — unless you pay for user licenses you don’t need. The good news is, other Mitel alternatives like Quo never require user minimums, so you can upgrade or downgrade whenever you need to.
Key features of Dialpad
- Local number support in 70+ countries
- Video conferencing support
- Unlimited calls in the US, Canada, and your home country
- Extra phone numbers with an upgrade
- Microsoft Teams integration with an upgrade
Dialpad pricing
There are three tiers of Dialpad pricing:
- Standard: $15 per user per month for texting, team messaging, and call transcriptions and summaries
- Pro: $25 per user per month for additional numbers, international texting, and third-party integrations like Microsoft Teams
- Enterprise: Custom quote for unlimited ring groups and integrations with Okta, Azure, and OneLogin
6. Ooma: Best for unlimited calling in Mexico and Puerto Rico
Ooma Office is a legacy VoIP provider. It offers unlimited calling in the US, Canada, Mexico, and Puerto Rico. Like Mitel, it offers texting and video conferencing — but only if you’re willing to upgrade your plan.
The Pro plan caps text messages at 250 messages per user per month, and the Pro Plus plan is limited to 1,000 per user per month.
The same goes for toll-free minutes: messaging is limited to 500 minutes across your account on all plans, no matter the tier. This might lead to overage fees that cost 3.4¢ per minute.
Fortunately, there are plenty of Mitel alternatives like Quo that offer unlimited texts and toll-free minutes on every plan.
Key features of Ooma
- Unlimited calling in the US, Canada, Mexico, and Puerto Rico
- Virtual Receptionist
- Call recording with an upgrade
- CRM integration with an upgrade
- Call transfers
Ooma pricing
There are three Ooma pricing plans to choose from:
- Essentials: $19.95 per user per month for unlimited calls in the US, Canada, Mexico, and Puerto Rico, mobile app access, extension monitoring, and a virtual receptionist
- Pro: $24.95 per user per month for video calling with up to 25 participants, support for 250 texts per user per month, and call recording
- Pro Plus: $29.95 per user per month for team chat, CRM integrations, call queues, hot desking, and support for 1,000 text messages per user per month
7. GoTo Connect: Best for making calls to international customers
GoTo Connect is a cloud communications platform with over 100 features on the base plan. This includes free calls to over 50 countries. You’ll get similar features to Mitel — think text, video conferencing, and access to a softphone.
But you should know GoTo Connect doesn’t list its pricing online, which means, you’ll have to contact the sales team for details. It’s also not designed to scale alongside your team. For example, shared inboxes are only available if you upgrade to the Connect CX plan. This means teams can’t manage conversations together on lower tiers. And if you want to create SMS and MMS campaigns to send bulk messages, you’ll also need to upgrade to the Connect CX plan.
Key features of GoTo Connect
- Call recording
- Free calls to 50 countries
- Shared inboxes with an upgrade
- Ring groups
- Microsoft Teams integration is included in the base plan
GoTo Connect pricing
GoTo Connect’s pricing isn’t publicly available, but you can still see its tiers and features on the website:
- Phone System: Video meetings, team chat, SMS and MMS, Microsoft Teams integration, and free calls to 50 countries
- Connect CX: Social media integrations, shared inboxes, and AI-powered call summaries
- Contact Center: Auto-queue callback, intelligent call routing, and rep monitoring tools
8. Vonage: Best for video conferencing
Vonage is a cloud communications solution that offers desktop, web, and mobile apps. If you want to connect Vonage to your desk phones, you’ll need to upgrade to the Premium plan. That’ll cost you $20.99 per user per month.
Unfortunately, Vonage requires you to upgrade multiple times to access its best features. For example:
- If you want to share responsibility for customer texts, you’ll need to pay for the Vonage Business Inbox add-on. There’s no way to know how much this costs without contacting its sales team.
- Call recording is only available on the highest-tier plan, which costs $27.99 per user per month.
- You won’t have access to MMS messaging unless you use the SMS API. Not only does this cost extra, but it might require developer support to set up and maintain — not ideal for teams without technical resources.
Key features of Vonage
- Video meetings with an upgrade
- MMS support with the SMS API
- Shared texting is available with an add-on
- On-demand call recording with an upgrade
- Desk phone support on the Premium plan
Vonage pricing
The price you pay for Vonage depends on the size of your team. The fewer teammates you have, the more you’ll pay.
Here’s Vonage’s pricing for a team of four or fewer:
- Mobile: $13.99 per number per month for calls and texts in the US and Canada, virtual voicemail, and access to the mobile and desktop apps
- Premium: $20.99 per number per month for video meetings, team messaging, IP desk phone compatibility, and CRM integrations
- Advanced: $27.99 per number per month for visual voicemail, call groups, and on-demand call recording
9. RingCentral: Best alternative for desk phone rentals
Since it was founded in 1999, RingCentral is one of Mitel’s oldest competitors — and it shows. It still provides legacy features like desk phones, even letting you rent them directly. While that may have been valuable years ago, in 2025, most growing teams don’t use them.
Many of RingCentral’s other features also come with unnecessary limitations. For example, the base plan offers just:
- 25 texts per user per month,
- 100 toll-free minutes shared across your account
- Limited storage
You also can’t share numbers for texting unless you buy Beetexting licenses for $30 extra per user per month. Pricing might be more transparent than Mitel, but it’ll quickly rack up the more your business grows.
Key features of RingCentral
- Unlimited domestic calling
- Shared phone numbers for calls
- Desk phone support
- Microsoft Teams integration
- Hot desking with an upgrade
RingCentral pricing
There are three RingCentral pricing plans:
- Core: $20 per user per month for 25 text messages, 100 shared toll-free minutes, and on-demand call recording
- Advanced: $25 per user per month for 100 text messages, 1,000 shared toll-free minutes, and automatic call recording
- Ultra: $35 per user per month for 200 text messages , 10,000 shared toll-free minutes, and unlimited storage with time-based limits
10. Aircall: Best alternative for seamless integrations
Aircall is a business phone system offering 100+ integrations on the base plan. You can connect with apps you already use — think HubSpot and Zendesk. You’ll also have access to tools like shared call inboxes and unlimited calls in the US and Canada.
Aircall also offers international texting to six countries: the US, Canada, the UK, France, Australia, and Germany. If you have customers or team members in other regions, you’ll need to pair Aircall with a secondary phone service.
But unlike Mitel, Aircall requires a minimum of three users per plan — which means you’re paying at least $90 per month. Plus, its SMS features are fairly limited: you can’t schedule texts or set up auto-replies, making it hard to handle messages after business hours
Key features of Aircall
- Unlimited calls in the US and Canada
- International texting in six countries
- Smart call routing with an upgrade
- Shared call inbox on the base plan
- 100+ integrations
Aircall pricing
You can choose from one of three Aircall pricing plans:
- Essentials: $30 per user per month for a minimum of three users, SMS and MMS, IVR software, business hours, and call recording
- Professional: $50 per user per month for a minimum of three users, Salesforce integration, queue callback, and Power Dialer
- Custom: Custom quote for a minimum of 25 users, plus API developer support, custom onboarding, and unlimited worldwide calls
How to choose the right Mitel alternative
Different providers solve different problems. A platform that fits a call center might not be right for a growing team.
Here are some questions to help you make the right call:
- Where do you want to host your platform? For example, do you want an on-premises solution? Or a cloud-based PBX?
- What features will you need now versus in the future? You’ll want a platform that offers the basics now. This should include calling and texting, and it should also have the option to access more features as you need them — like AI call transcriptions.
- How much ease-of-use do you need? Unless you have dedicated IT resources, you might want a user-friendly platform that makes call management easy for your team.
- What channels do you need to connect with? If you’re a call center managing a lot of outbound calls, you may want a platform that offers video calls or bulk messaging tools. But if you’re a small and growing sales team, phone calls and texts may be all you need.
How we ranked the best Mitel alternatives
At Quo, we understand what teams need from a business phone. After all, we created the platform ranked #1 in customer satisfaction on G2. We used the following five factors to rank Mitel alternatives in this guide:
- Core features: The provider should offer basic business phone features without having to upgrade. These include unlimited calling, texting, and storage. We also made sure to check for scalability — like how easy it is to scale features as you grow.
- Customer reviews: We compared customer rankings on Trustpilot and G2 with user reviews on forums like Reddit.
- Customer support: We checked each provider’s website to see if they offered multiple support resources that help you get set up quickly. We also reached out to customer support to gauge their speed when answering questions.
- Pricing: First, we searched each platform for publicly listed pricing. Then, we looked for hidden costs or fees, including caps and user minimums that could artificially bloat your bill.
- Reliability: Quo works hard to maintain 99.99% uptime. So we made sure to look for VoIP services that offer solid call quality and uptime. Also an online status portal allows you to quickly check for unplanned outages.
Quo: The best Mitel alternative
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Mitel might have been groovy back in the ’70s, but small businesses need a phone system built for today — not the disco decade.
That’s why so many small businesses switch to Quo to build better relationships with customers. Each plan offers unlimited calls and texts in the US and Canada. Plus unlimited international calls with competitive rates, group texting tools, and so much more.
The best part is, you can get started for free.
Sign up today for a seven-day free trial and see why Quo is the best Mitel alternative for small businesses.
