Top 10 sales call coaching software to close more deals

You know you should be coaching your reps more. But between discovery calls, pipeline reviews, and everything else on your plate, sales call coaching often gets pushed aside.

But you also know it only takes one mishandled objection to drive a lead to your competitor. 

Sales call coaching software removes the bottleneck between you and the calls, so you can finally work closely with your reps. And do it consistently. It starts by turning every call into reviewable data. Then, it can use AI to identify what top performers do differently, where deals stall, and which objections reps struggle with.

The results are clear. A Korn Ferry study found companies with consistent sales coaching see 32% higher win rates and 28% higher quota attainment.

Below, we’ll walk you through 10 of the top sales call coaching software tools available today. We compared their features, pricing, strengths, and limitations to help you find the right fit for your team.

How we selected the top sales call coaching software 

We focused on these seven criteria to decide which tools to include in this guide:

• AI analysis depth. We prioritized tools that go beyond recording and transcription to identify trends, flag patterns, and give you something to act on. 
• Ease of setup and adoption. A coaching platform only works if your team actually uses it. We favored tools that are easy to deploy and simple for sales reps and managers to adopt without weeks of training.
• Pricing transparency. Many software companies hide their rates behind a sales call. We noted where pricing is public and gave realistic estimates where it isn’t, so you can disqualify tools that won’t fit your current budget.
• Security and data handling. These tools capture sensitive details from customer conversations and transcripts. Because of that, SOC 2 compliance, data retention controls, and encryption mattered heavily in our evaluation.
• CRM and phone system integrations. Call coaching software should fit naturally into your existing workflow. We evaluated how well each platform connects with popular CRMs, business phone systems, and sales tools to reduce manual work.
• User reviews. We read verified customer reviews on G2 and Capterra, along with forums like Reddit. This helped us identify recurring strengths and issues that aren’t always obvious from vendor claims.
• Onboarding and ramp speed. Getting new reps up to speed shouldn’t take months. We picked tools that offer searchable call libraries and recording storage, giving new hires access to your best sales calls from day one.

10 Best sales call coaching software tools researched and ranked 

Below is a comparison of the top 10 sales call coaching software tools. We’ve included options built for small and growing teams, along with a few worth considering as your team scales.

10 Sales call coaching tools compared

Here’s an overview of the best sales call coaching software on the market:

Tool	Best for	Standout features	Starting price
Quo	Small and growing teams	Claude integration, AI call tags, built-in talk-time analytics, transparent per-user pricing	$15 per user per month
Avoma	Affordable post-call coaching for mid-market teams	Free viewer seats, AI follow-up emails, Zoom and Google Meet recording	$19 per user per month
Dialpad Sell	Real-time in-call coaching	Live Coach Cards, AI Playbooks, live sentiment monitoring	$39 per user per month
Aircall	Sales call centers	Power Dialer, Voicemail Drops, 250+ integrations	$30 per user per month,three-user minimum
Gong	Enterprise B2B sales and RevOps	Deal intelligence, Revenue Graph, top-performer benchmarking	Custom pricing
Chorus by ZoomInfo	Methodology-driven coaching	BANT/MEDDPICC scorecards, Momentum Insights, built-in prospect profiles	Custom pricing
Balto	Live compliance and script adherence	Intent-based guidance, compliance alerts, automatic call scoring	Custom pricing
Mindtickle	Enterprise sales readiness programs	Sales Readiness Index, gamified training, certification paths	Custom pricing
Allego	AI roleplay and pre-call practice	AI roleplay, 32-language support, compliance certifications	Custom pricing
Jiminny	International and distributed sales teams	60+ language transcription, custom visibility controls, CRM auto-fill	Custom pricing

1. Quo: Best sales call coaching software for small and growing teams

Pros

• Call recording, transcripts, and AI summaries
• AI call tags that sort calls by topic, tone, and sales stage
• Claude connector for plain-language call analysis
• Analytics dashboard for calls and team activity
• Transparent pricing for growing teams

Cons

• No built-in scorecard builder or methodology enforcement
• Not a full enablement platform for larger teams

Quo is a business phone system for sales teams with built-in sales coaching tools and sales call analysis software. You can record calls on-demand or upgrade to enable automatic call recording. Then, Quo’s AI creates a transcript and summary within seconds after every call.

You get a speaker-by-speaker breakdown, the key discussion points, and any follow-up action items. Scan the summary for a quick overview or search the transcript by keyword to find the moments worth coaching.

If you want to go deeper, the Quo Claude connector lets you set up Quo with Claude in about a minute. Once it’s done, you can ask questions about your entire call history in plain language. 

For example, you could try a Claude prompt like: 

“Find every call and text tied to [business phone number] over the last 30 days. Then tell me the most common reason those leads decided not to move forward.” 

You can also set Claude up to review calls on a schedule. Give it a scorecard with the criteria you want checked, like whether a rep confirmed the budget or handled a pricing objection well. Claude will then grade every call against those standards.

Quo co-founder Daryna Kulya uses this exact setup for her weekly call reviews:

But it’s not just us:

If you want a closer look at your team’s activity, the built-in Quo Analytics dashboard breaks down call and message volume by team member. That makes it easy to see who’s making the most calls and who might need extra support. It also groups calls by duration, so you can spot patterns like a spike in very short calls that could indicate IVR or routing issues. An activity heatmap also highlights your busiest hours so you can staff accordingly.

On the Scale plan, Quo’s AI call tags help you find coaching opportunities faster. Add labels like “Highly interested,” “Cancellation risk,” or “Frustrated lead” to easily see calls that deserve a closer look. You can filter by a specific tag to review every call with that pattern or filter by rep to spot recurring performance issues. Quo Analytics also tracks tag volume over time, making it easy to see whether those trends are improving.

Sales call coaching will stay on your to-do list unless you do something about it. See for yourself how easy training can be inside the phone system your team uses with the right tool. Try out Quo for free for seven days.  

Key features of Quo 

• Sona AI voice agent for after-hours coverage
• AI call recording with automatic transcripts
• AI-generated call summaries and action items
• AI tags that flag sentiment and intent
• Claude integration for revealing insights and patterns using plain language
• Analytics dashboard covering calls, talk time, tags per rep, and more
• Shared inbox for team visibility

Quo pricing 

Here’s a look at the different features included in Quo’s pricing:

• Starter: $15 per user per month for unlimited calling and texting in the US and Canada, ChatGPT and Claude MCP access, voicemail transcripts, manual call recording, and internal threads for team collaboration
• Business: $23 per user per month for AI call summaries and transcripts, automatic call recording, analytics and reporting, CRM integrations, including HubSpot, Jobber, Pipedrive, and Clio, group calling, call transfers, phone menus, and custom ring orders
• Scale: $35 per user per month for AI call tags, dedicated onboarding support, inbound phone support, and priority live chat and email support

2. Avoma: Best affordable post-call coaching software for mid-market teams

Pros

• Transparent pricing for small teams
• Base plan covers up to 25 seats
• Free seats for anyone who just needs to view calls
• AI drafts follow-up emails automatically

Cons

• Light on deal intelligence and forecasting
• Built more for video than phone-heavy sales
• Coaching features cost extra on top of the base plan

Avoma is a conversation intelligence platform for teams that sell primarily over video meetings. On the base plans, it automatically records your meetings, transcribes them, and syncs everything to your CRM. It also labels key parts of each conversation, like pricing, objections, or next steps, so you can jump straight to them. You can also search transcripts by keyword, track speaker sentiment, and draft follow-up emails.

But most of Avoma’s dedicated coaching tools sit behind the Conversation Intelligence add-on. This requires a separate purchase on top of your existing plan. With it, you get AI scorecards, automatic call scoring, and a live AI assistant that suggests responses when reps hit an objection.

“Probably missing some of the more advanced coaching, insight, [and] roll up metrics in other more expensive solutions. If you don’t need those, this is a great tool.” — G2

Key features of Avoma

• Live answer cards with real-time guidance during calls
• AI scorecards built around frameworks like MEDDIC and BANT
• Coaching insights tied to CRM data and pipeline outcomes
• All-in-one scheduler, agenda builder, and call summaries
• Curated call playlists for self-paced coaching

Avoma pricing

Sales teams can choose from three Avoma plans:

• Startup: $19 per user per month for up to 25 users, automatic video recording and transcription, AI summary notes with templates like MEDDIC, SPICED, and SPIN, speaker insights covering talk-time and filler words, and automatic note sync to your CRM
• Organization: $29 per user per month for up to 100 users, custom meeting topics, custom note templates, AI-translated transcripts and meeting notes in 70+ languages, a shared customer success manager, and AI-curated call playlists for team coaching
• Enterprise: $39 per user per month with a 10-user minimum, unlimited historical analytics, a designated customer success manager, and SSO/HIPAA compliance

For deeper call scoring and coaching recommendations, Avoma offers a conversation intelligence add-on for $29 per user per month.

3. Dialpad Sell: Best sales call coaching software for real-time in-call coaching

Pros

• Live Coach Cards trigger based on keywords
• AI Playbooks track methodology adherence in real time
• Live sentiment analysis flags calls going sideways
• HIPAA, GDPR, and SOC 2 compliant

Cons

• Advanced AI features require a higher tier
• Dialpad Sell is separate from Connect, Dialpad’s calling product
• Some users report app lag and glitches
• Contracts auto-renew, with penalties if you downgrade mid-term

Dialpad Sell is a sales phone system that combines business calling with AI coaching and real-time voice analytics. Its base plan includes the basics for recording and reviewing your calls, including:

• Call recording and transcription
• Call listening tools like silent monitoring, whisper coaching, and barge-in
• Custom vocabulary for accurate transcription
• AI-flagged call moments

Sales call coaching is still pretty hands-on at this tier. You’re the one reviewing calls, catching mistakes, and checking whether reps followed your sales process. You can add AI agents for coaching, playbooks, and live battlecards. But you’d have to upgrade to Advanced or Premium.

Key features of Dialpad Sell

• Live coach cards based on call keywords
• AI Playbooks tracking BANT or SPIN milestones
• Live sentiment dashboard across team calls
• Scorecard leaderboards for talk ratio and adherence
• AI call summaries built into the dialer

Dialpad Sell pricing

Here’s a quick breakdown of Dialpad Sell’s pricing plans:

• Essentials: $39 per user per month for call recording and transcription, live call monitoring with whisper and barge, coaching team setup, custom vocabulary, and AI-generated call summaries that sync to your CRM
• Advanced: $95 per user per month for real-time coaching prompts that surface objection-handling guidance during calls, and flagging and logging key call moments directly to your CRM
• Premium: $150 per user per month for AI-graded scorecards based on your sales methodology, automated tracking of rep adherence to sales playbooks, and screen recording

4. Aircall: Best for sales call centers

Pros

• Power Dialer for high-volume outbound calling
• Real-time AI coaching during live calls
• Integrates with 200+ tools, including HubSpot and Salesforce
• Local numbers in over 100 countries

Cons

• AI features cost extra, even on the base plan
• Three-user minimum on starter and mid-tier plans
• Recordings are only kept for a year unless you upgrade
• Deeper analytics require a separate $15 add-on

Aircall is a cloud-based phone system for sales teams that handle high call volume. 

Its base plan includes call recording, call transcription, conversation history, and call tags. Upgrade to the Professional plan, and you’ll also get call whispering, live monitoring, and more advanced analytics.

But neither plan includes automated call summaries, sentiment analysis, or topic tracking. To add these AI coaching features, you’ll need to buy the $9 AI Assist add-on. Want custom scorecards, live coaching prompts, and real-time AI guidance during calls? That requires AI Assist Pro, a higher-level add-on that costs $49 per user per month.

Here’s what real-life users think about Aircall’s pricing structure:

“The core features are generally fine, but many useful integrations and more advanced analytics are only available as paid add-ons, which can add up.” — G2

Key features of Aircall

• Live prompts based on what’s said on the call
• Playbook tracking with an automated adherence score
• One-click voicemail drops for outbound calls
• CRM screen pop showing recent customer history
• 250+ app integrations

Aircall pricing

Aircall offers three pricing plans, depending on your team’s size and needs:

• Essentials: $30 per user per month for call recording and transcription, standard analytics, and the ability to comment on and tag calls for team review, with a minimum of three users
• Professional: $50 per user per month for call whispering and monitoring, mandatory call tagging, live team monitoring, advanced analytics, and Salesforce CTI integration, with a minimum of three users
• Custom: Contact sales for pricing for unlimited call recording access and unlimited analytics data, with a minimum of 25 users

You can also add features like call scoring and talk-to-listen ratios for $9 per user per month. Advanced tools such as live coaching prompts are available as a premium add-on for $49 per user per month.

5. Gong: Best for enterprise B2B sales and RevOps teams

Pros

• Covers calls, emails, and meetings in one platform
• Deal intelligence ties coaching to pipeline health and forecasts
• Benchmarks reps against your top performers

Cons

• No public pricing, and users say it gets expensive
• Multi-year contracts with price hikes at renewal
• More than most teams need for basic call review

Gong is a category leader in conversation intelligence for enterprise sales teams. It records and uses AI to analyze every call, email, and video conversation across your organization.

For sales coaching, Gong offers a few key tools:

• Scorecards to rate reps on specific behaviors or compliance points
• Topic tracking to see how much time reps spend on pricing, discovery, or product demos
• Winning behavior identification that pulls patterns from your top performers, so the rest of the team has something to follow
• Smart follow-up reminders that automatically flag a missed action item 
• Deal health tracking that flags signals like declining engagement or competitor mentions

None of this happens live, though. Every call has to be processed before Gong surfaces coaching insights, and that alone can take a few minutes to a few hours. A rep stuck on an objection mid-call won’t get any guidance until then. See for yourself:

“My main complaints are the time it takes for calls to analyze, especially when they are over 45 minutes in length. Sometimes for last-minute meetings, they do not get captured by Gong and require me to manually upload the call.” — G2

Key features of Gong

• Revenue Graph linking calls, emails, and meetings
• Smart Trackers that catch themes without exact keywords
• Pattern matching top reps against the rest of the team
• Risk alerts for single-threaded deals or missed follow-ups
• Progress tracking over 30, 60, or 90 days

Gong pricing

Pricing for Gong isn’t publicly available, but some third-party sources estimate a platform fee of $5,000 to $50,000 per year, plus roughly $1,300 to $1,600 per user annually. You’ll need to contact Gong’s sales team directly to get a personalized quote for your business.

Chorus by ZoomInfo: Best for methodology-driven sales coaching

Pros

• Scorecards tied to frameworks like BANT
• Flags when a deal advances or stalls
• Auto-surfaces top calls for coaching

Cons

• Requires a ZoomInfo contract
• No transparent pricing

Chorus by ZoomInfo records and scores sales calls against your team’s sales process. You set the criteria, such as BANT or MEDDICC, and Chorus checks every call against them.

It does that by using AI topic tracking to identify where key discussions happen during each call. It also combines those insights with emails and CRM activity to surface broader deal risks across your pipeline.

However, Chorus isn’t sold as a standalone product. You’ll need a ZoomInfo account to buy and manage it, and there’s no public pricing. That makes it a less straightforward option than some of the other tools on this list.

Key features of Chorus

• ZoomInfo data on company size, revenue, and intent signals
• Automatic scoring against your sales methodology
• Momentum insights that flag stalling deals
• Deal board showing pipeline risk across accounts
• Smart playlists built from top-performing calls

Chorus pricing

Chorus pricing isn’t publicly available. However, you can try it as a part of a broader ZoomInfo contract. ZoomInfo offers a seven-day free trial plus lite tier with monthly credits. For exact pricing, you’ll need to contact their sales team directly for a custom quote.

7. Balto — Best for live compliance and talk-track adherence

Pros

• Real-time prompts guide reps through each call
• Built-in compliance monitoring
• Playbooks update automatically as messaging changes

Cons

• Lacks deep post-call analytics
• No transparent pricing
• Better suited for call centers than consultative sales

Balto is AI sales coaching software built around real-time compliance and script adherence. It lets managers build playbooks with the scripts and compliance steps reps need to follow. Balto then listens to every live call and checks the conversation against it. When it detects an objection or required compliance step, it displays the next recommended response on the rep’s screen.

It also checks whether reps complete required compliance steps during the call. For example, if a rep tells a customer something is guaranteed when it isn’t, Balto displays a real-time prompt so they can correct it before the call ends.

Just know that Balto is built primarily for live call guidance. It doesn’t offer the deal-level and pipeline tracking that tools like Gong or Chorus provide. It also has no roleplay or practice tools to help reps prepare before a call. Some users also find the live prompts too rigid or distracting during fast-moving conversations:

“While Balto’s scripts and prompts are helpful, they can sometimes feel rigid, leaving less room for flexibility when I want to personalize interactions more. It would be great if there were more options for customizing the suggestions to better match my own style.” — G2

Key features of Balto

• Real-time prompts that update as the call happens
• Intent recognition beyond keyword matching
• Compliance alerts for missing disclosures
• Automatic scoring that feeds straight into live prompts

Balto pricing

Balto uses a per-user pricing model where your monthly cost depends on how many seats you need and the overall length of your contract. However, the company doesn’t publicly share its pricing. Contact their sales team directly for a quote tailored to your business.

8. Mindtickle: Best for enterprise teams with a formal sales readiness program

Pros

• Scores rep skills and routes training automatically
• AI roleplay for practicing objections
• Gamified training with badges and leaderboards
• Custom certification paths with built-in manager grading

Cons

• Implementation can take weeks
• Often needs a dedicated admin
• No live call listening
• Some users report slow loading times with heavy content

Mindtickle is a sales enablement platform for large enterprise teams. It combines call reviews, training, AI roleplays, and sales content in one platform.

At the center of the platform is the Sales Readiness Index, which scores how prepared each rep is to sell and identifies skill gaps across the team. Based on those results, managers can assign targeted training and AI roleplay sessions. Reps then practice conversations with AI buyers and receive feedback after each session.

Keep in mind that if you’re mainly looking to review calls and give reps quick feedback, its training modules can feel like overkill. 

“…it can sometimes feel overly complex when you just need quick answers or fast updates. Pulling specific readiness or certification insights isn’t always as intuitive as it could be.” — G2

Key features of Mindtickle

• Sales Readiness Index that scores reps across quizzes, training, and calls
• Automatic training assignments when the platform flags a skill gap
• AI roleplay with a buyer that adapts to what a rep says
• Certification paths with manager grading built in
• Salesforce sync that ties training data to win rates

Mindtickle pricing

Mindtickle doesn’t list its prices online. You’ll need to contact their sales team directly for a quote.

9. Allego — Best for AI roleplay and pre-call practice

Pros

• AI roleplay with realistic sales conversations
• Automatic scoring and feedback for practice sessions
• FINRA, SEC, and FDA certifications for regulated industries

Cons

• Some users report that the roleplay can still feel robotic
• Includes training tools smaller teams may not need
• No public pricing or free trial

Allego is a sales enablement platform. It gives reps AI roleplay to build skills and lets managers review calls and coach asynchronously. 

Its core sales AI feature is the Live Dialog Simulator. This allows reps to practice against AI buyers that respond in real time across 32 languages and 71 voices and accents. Allego also scores recorded calls automatically to identify skill gaps. Managers can then leave text or audio feedback at specific moments in the conversation. Between coaching sessions, it also delivers short quizzes and drills to reinforce the skills. 

However, Allego is built to improve individual sales reps rather than track deal performance. It can score practice sessions and recorded calls, but its pipeline insights are fairly limited. Some users also report that the platform can be hard to get used to at first.

Take a look:

“The potential downside is that it takes time for beginners to get fully comfortable with the features. For instance, advanced tools like AI coaching have a lot of resources to dedicate [to] learning but still have initial challenges.”  — G2

Key features of Allego

• Unscripted AI roleplay through the Live Dialog Simulator
• Support for 32 languages and 71 voices and accents
• Automatic practice assignments when the AI flags a skill gap
• Timestamped video comments for async coaching

Allego pricing

Allego uses a per-user pricing model that gets cheaper if you add more seats or sign a longer contract. However, it doesn’t mention its pricing publicly, so you’ll need to contact their sales team for a custom quote.

10. Jiminny: Best for international and globally distributed sales teams

Pros

• Records and transcribes in 60+ languages
• GDPR and SOC II compliant, with dedicated EU and US servers
• Custom visibility rules for call confidentiality
• Automatically scores calls against your own rulebook

Cons

• Less pipeline forecasting than Gong or Chorus
• Some users report wanting more advanced analytics
• Some users report occasional AI typos with technical jargon

Jiminny is a conversation intelligence platform that supports sales coaching across 60+ languages. It’s well-suited to international teams, with EU data hosting, GDPR support, and controls over who can access call recordings.

The tool records and transcribes calls, video meetings, and emails, then syncs everything to your CRM. Managers can search those conversations with plain-language AI prompts. It also tracks coaching metrics like talk-to-listen ratio and lets managers save key moments to shared call libraries.

However, Jiminny is built around reviewing conversations rather than practicing them beforehand. It doesn’t include AI roleplay for pre-call coaching. And as with many AI tools at this stage, the transcripts can be less accurate when calls include too much technical jargon or strong accents.Here’s what one reviewer said:

“Jiminny gives some AI-generated insights or summaries that may need consistent manual review to make sense or be accurate. Some transcription errors occur, and this may alter the entire experience.” — G2

Key features of Jiminny

• AI call recording and transcription in 60+ languages
• Automatic CRM field-filling for budget, timeline, and deal details
• Multi-call summaries for a full view of each deal
• Automatic scoring against your own sales playbook
• Automatic alerts when a rep misses a key talking point

Jiminny pricing

Jiminny uses custom pricing, depending on the size of your team. You’ll need to book a demo to get a quote tailored to your business.

Which sales call coaching software is right for your team size?

There is no single best sales call coaching software. The right choice depends on your team size and the type of coaching or sales training you need. Here’s how to think about it:

• Under 25 reps: Start with Quo. Coaching features are built into your phone plan, so you don’t have to buy and manage a separate platform. If your team does most of its selling over video rather than phone calls, Avoma is worth considering alongside it.
• 25–100 reps: As your team requires more complicated features, consider Dialpad Sell, Aircall, or Jiminny. These tools save time with automated scorecards, coaching insights, and live guidance during calls.
• 100–200 reps: Gong and Chorus make more sense at this stage. They help you spot patterns across your team’s conversations, understand why deals are won or lost, and track win rates. If your reps must follow strict scripts or specific processes, consider Balto.
• 200+ reps: Use Mindtickle or Allego to get a platform for sales coaching, roleplay, and content management. Many enterprise teams also use Gong to see how conversations affect pipeline and revenue.

7 Features you should look for in sales call coaching software 

Finding the right sales coaching software can be exhausting because there are so many tools out there. This list will help you cut through the noise and find the right fit for your team.

• AI call transcription and summaries. Listening to every call takes too much time for busy managers. AI transcripts and summaries let you review a whole call quickly. Depending on the platform, you can also search for key phrases to find what you need
• A searchable call library. Your best rep’s calls are your best training tools. Every recorded call should be easy to find by rep, date, or keyword. Some sales coaching tools let you save short clips and organize them into playlists. Others keep things simple with a searchable list of recordings. The right choice depends on your team size.
• Sentiment and intent detection. Some tools flag frustrated callers, buying intent, or other signals that are important to you. This is useful for managers who want to prioritize which calls to review first.
• Detailed call analytics. Call volume only tells you how busy your team is. Look for tools that also track call duration distribution, peak activity times, and per-rep performance over time.
• CRM integration. Your coaching software must share data with your CRM automatically. Otherwise, you and your reps have to input call notes manually every time. This wastes time and creates more errors. 

• Security and data compliance. Sales coaching software stores private customer call recordings and transcripts. Look for SOC II certification, data retention controls, and encryption. Depending on your location, you may also need your tool to be compliant with CCPA, GDPR, or other regulations.
• Transparent pricing. Many enterprise software companies require you to speak with sales before they reveal their pricing. For small teams, that can make it harder to compare tools and find one that fits their budget. Prioritize vendors that publish clear pricing tiers or at least a starting price on their website so you can make a faster decision.

Quo: Practical sales call coaching without the complexity

Every tool on this list gives you a different way to review your team’s calls. Some focus on deal intelligence. Others focus on live compliance or full enablement suites.

If you’re a small or growing team that wants a practical way to surface coachable moments and help reps close more, Quo is the best fit.

Quo gives you call recordings, AI transcripts, and AI call tags in one platform. That means you can spot a pattern without digging through hours of audio. With Claude connected, you can go even further and ask questions across your entire call history whenever you need to.

Your next coaching opportunity is probably sitting in a call you’ve not had time to review. Start your seven-day free trial and let Quo find it for you.

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