Zoho has built a large ecosystem of business apps: email, project management, a CRM, accounting, and more. Zoho Voice is another offering in that lineup, giving businesses a VoIP phone system for calls and texts. Before you sign up, though, you should know exactly what you’ll be getting.
Key takeaways
- Zoho Voice divides its plans into two categories: Business Phone and Enterprise Telephony. Business Phone uses group licenses that include multiple users. Enterprise Telephony uses a mix of per-user pricing and group pricing, depending on the plan.
- Solo is free for one user, and you can add more users for a fee. It doesn’t include a free phone number.
- Inbound calls and SMS/MMS are pay-as-you-go on Solo and Business Phone plans. Outgoing calls include free minutes based on the plan you choose. On Solo, you get those minutes when you add users.
Below, we’ll break down each plan, what you get, what costs extra, and an alternative to Zoho Voice.
Zoho Voice business phone plans and pricing
Zoho Voice has four Business Phone plans: Solo, Team, Office, and Corporate. Solo is free and comes with one user, with the option to add more for a fee. Team, Office, and Corporate each include one license and cover a set number of users.
Here’s how the four plans compare side by side:
| Solo | Team | Office | Corporate | |
|---|---|---|---|---|
| Cost per license | Free | $100 per license per month, billed annually | $300 per license per month, billed annually | $1,000 per license per month, billed annually |
| Users per license | One user | 10 users | 30 users | 100 users |
| Additional users | $19 per user per month, billed annually | $19 per user per month, billed annually | $19 per user per month, billed annually | $19 per user per month, billed annually |
| Outgoing calls | 250 minutes per additional user per month; additional user required | 1,000 minutes per license per month | 2,000 minutes per license per month | 5,000 minutes per license per month |
| One-way SMS | Pay as you go; additional user required | Pay as you go; rates vary by country | Pay as you go; rates vary by country | Pay as you go; rates vary by country |
| Two-way SMS | Pay as you go; additional user required | Pay as you go; rates vary by country | Pay as you go; rates vary by country | Pay as you go; rates vary by country |
| Call transfers | Additional user required | ✅ | ✅ | ✅ |
| Call forwarding | Additional user required | ✅ | ✅ | ✅ |
| Call recording | ✅ | ✅ | ✅ | ✅ |
| Call notes | X | ✅ | ✅ | ✅ |
| Business hours | Additional user required | ✅ | ✅ | ✅ |
| Power dialer | Paid add-on; additional user required | Paid add-on | Paid add-on | Paid add-on |
| Voicemail | ✅ | ✅ | ✅ | ✅ |
| Voicemail drop | Additional user required | ✅ | ✅ | ✅ |
| Voicemail transcription | Pay as you go | Pay as you go | Pay as you go | Pay as you go |
| Unlimited internal calls | Additional user required | ✅ | ✅ | ✅ |
Zoho Voice Solo plan
Pricing: Free
Users: One per license, with the option to add more
Best for: Solo operators or very small teams
Zoho Voice’s Solo plan is designed for one-person use, with the option to add users as your needs grow. You need to add at least one user to get 250 outgoing minutes per month and access to SMS/MMS. It also unlocks features like voicemail drop, scheduled SMS/MMS, and call queues.
Here’s what you can use on Solo even without additional users:
- Call recording. Every plan comes with 1,000 minutes of free call recording storage.
- Voicemail. Solo includes voicemail, voicemail transcription, and the ability to download recordings.
- Integrations. As part of the Zoho ecosystem, Zoho Voice integrates natively with other Zoho apps like Zoho CRM, Zoho Desk, and Zoho Meeting.
Zoho Voice Team plan
Pricing: $100 per license per month, billed annually
Users: Up to 10 users per license
Best for: Teams with more than five users
Zoho Voice’s Team plan covers up to 10 users per license. If your team is smaller, Solo with additional users may cost less — assuming you don’t need any of Team’s features. But if you can use most of Team’s 10 seats, the fixed $100 monthly price may make more sense.
Here are the notable features that come standard with the Team plan:
- Free outbound minutes. 1,000 free minutes per license each month.
- Bring Your Own Carrier. Keep using your current carrier while running calls through Zoho Voice. This requires Zoho Voice credits to set up and use.
- Unlimited internal calls. Make unlimited calls between team members.
- Call transfers. Transfer calls between team members.
- Call disposition. Categorize calls by type, reason, outcome, or status.
- IM services. Message customers through WhatsApp and Telegram.
Zoho Voice Office plan
Pricing: $300 per license per month, billed annually
Users: Up to 30 users per license
Best for: Mid-sized teams
Zoho Voice’s Office plan is similar to Team but supports up to 30 users under one license. It also increases the free outgoing allowance from 1,000 to 2,000 minutes per month. Everything else stays the same, with the same features and add-ons as Team, and SMS remains pay-as-you-go.
Zoho Voice Corporate plan
Pricing: $1,000 per license per month, billed annually
Users: Up to 100 users per license
Best for: Large teams with moderate call volume
Zoho Voice’s Corporate plan supports up to 100 users under one license. You get the same features and add-ons as Team and Office, but with 5,000 free outgoing minutes per month. Shared across your team, those minutes work out to less than three hours of free outbound calling per day.
Truly Unlimited plan
Pricing: Contact sales
Users: Not listed
Best for: Businesses with high call volume
Zoho Voice also offers a Truly Unlimited plan for businesses with higher calling needs. However, Zoho doesn’t publish pricing or full plan details for this tier. You’ll need to talk to sales to find out what’s included and how much it costs.
Zoho Voice Enterprise Telephony plans
Zoho Voice also has Enterprise Telephony plans for large businesses already heavily invested in the Zoho ecosystem. The higher tiers focus on call centers and include features like live call monitoring. Plus, every plan includes free incoming minutes.
- Basic plan: $34 per user per month. You get 1,000 free incoming minutes per user each month, plus unlimited outgoing calls to the US and Canada. Call listening, whispering, and barging are available as upgrades.
- Standard plan: $49 per license per month. This includes one admin account and 10 telephony agents. Telephony agents are users of other Zoho apps like Zoho CRM who can make calls through the ZDialer mobile app. They don’t have access to Zoho Voice, though. Each license includes 1,000 free incoming minutes and 250 free outgoing minutes per month.
- Contact Center: $74 per license per month. You get 2,500 free incoming minutes and 500 free outgoing minutes per license each month. Call listening, whispering, and barging come at no extra cost. Other features include the power dialer, queue performance metrics, and advanced noise cancellation.
Zoho Voice add-ons
Many Zoho Voice add-ons require credits, with one credit equal to $1. We’ve converted the credit prices to dollar amounts below so you can compare the costs more easily.
Many Zoho Voice add-ons require credits, with one credit equal to $1. We’ve converted the credit prices to dollar amounts below so you can compare the costs more easily.
| Add-on option | Cost |
|---|---|
| Queue performance metrics | $10 per user per month |
| Power dialer | $10 per user per month |
| $10 per month | |
| Bring Your Own Carrier | $20, plus $0.003 per minute in call charges |
| Call recording | $0.0025 per minute |
| Call monitoring | $0.005 per minute |
| Voicemail transcription | $0.05 per minute |
| Call recording storage | $0.0005 per minute per month |
| Call branding | $0.08 per branded call |
| Advanced noise cancellation | $2 per user per month |
| Local number rental | $1 per number per month |
| Toll-free number rental | $2 per number per month |
Zoho Voice’s true costs: Things you should know
Zoho Voice’s pay-as-you-go rates and add-ons give you some flexibility to choose what you pay for. However, they also mean your final cost depends on how your team uses the service. Here are a few things to keep in mind.
Voice and text usage fees
You need Zoho Voice credits for many calling and texting features. Service doesn’t get cut off when you run out of credits; you can keep calling as long as you buy more later on.
Here are the calling and SMS rates for the United States.
| Calling and SMS rates | Fees |
|---|---|
| SMS sending rates | $0.009 per SMS |
| SMS receiving rates | $0.007 per SMS |
| Receiving local calls | $0.0085 per minute |
| Receiving toll-free calls | $0.02 per minute |
| Outbound local and toll-free calls | $0.0125 per minute |
Understand how Zoho credits work
Think of Zoho Voice credits like a prepaid card. You add money first, then use that balance for things like calls, texts, and certain add-ons.
Credits don’t come with your Zoho Voice license. You buy them separately at $1 per credit, on top of what you already pay for your license and any additional users. So if you’re on Solo and add four users, you’ll still need credits for your team to receive calls and send SMS. Any free outbound minutes included with your plan are separate and don’t come out of your credit balance.
When you need more credits, you can buy them from the subscription management page in your account. You can also have Zoho automatically add more credits when your balance reaches an amount you choose.
Solo plans need additional users
Some Solo plan features only become available after you add at least one user. This includes SMS/MMS messaging and call transfer, along with features like business hours and call queues.
Adding a user doesn’t mean you get every upgraded feature for free, though. Add-ons like the power dialer and advanced noise cancellation still require you to spend credits. So you pay for the additional user first, then pay separately for any add-ons you need.
5 Things to keep in mind before choosing Zoho Voice
The price is only part of the decision. Here are a few other things to consider before you sign up.
1. Group texting isn’t available
Zoho Voice gives your team shared contacts, but its texting is designed for one-on-one conversations. You can send and receive SMS with customers and track your team’s conversations. But you can’t create group text threads with multiple participants.
2. Track your spending carefully
Many Zoho Voice features need credits, so you’ll need to keep an eye on your spending. Incoming calls are especially vulnerable. You can’t control how many calls your business receives, and a busy month may wipe out your credit balance.
Call recording, storage, and voicemail transcription can also use credits. The more your team uses these features, the bigger your budget needs to be.
3. Monthly vs annual pricing
Zoho Voice costs more if you pay monthly instead of annually. The Solo plan stays free either way, but all the paid options cost more with monthly billing.
Here is how the pricing compares:
| Annual pricing | Monthly pricing | |
|---|---|---|
| Additional users | $19 per user per month | $24 per user per month |
| Team plan | $100 per license per month | $120 per license per month |
| Office plan | $300 per license per month | $360 per license per month |
| Corporate plan | $1,000 per license per month | $1,200 per license per month |
4. Trying out Zoho Voice is limited
Zoho Voice offers a 15-day free trial, but it comes with a few restrictions. You can’t buy phone numbers or credits during the trial, although you can request two free credits to test outgoing call quality. If you want to test incoming calls or use other advanced features, you’ll need a paid plan.
5. Toll-free limitations
Zoho Voice toll-free numbers can receive calls, but you can’t use them for outbound calling. They also cost more than local numbers when someone calls your business: 0.02 credits per minute for toll-free, versus 0.0085 credits per minute for local.
A better alternative to Zoho Voice
Zoho Voice can make sense for solo operators and small teams with low call volume. You start with one free user, then pay for extra users, usage, and add-ons as you need them. But growing businesses will need a better solution that matches how modern teams talk to customers.
That’s why over 90,000 companies use Quo, the next-generation business phone solution for growing teams. Quo lets you close more deals, support more customers, and scale your reach with AI without losing the personal touch.
Here’s how the entry-level plans stack up:
| Feature | Quo Starter | Zoho Voice Solo |
|---|---|---|
| Price | $15 per user per month, billed annually | Free for one user; additional users cost $19 per user per month, billed annually |
| Calling to the US and Canada | ✅ | Pay as you go; 250 free outgoing minutes per additional user |
| SMS/MMS to the US and Canada | ✅ | Pay as you go; additional user required |
| Group messaging | ✅ | X |
| Shared contacts | ✅ | ✅ |
| Voicemail | ✅ | ✅ |
| Voicemail transcription | ✅ | Pay as you go |
| Call recording | On-demand recording included | Pay as you go |
| Number porting | ✅ | ✅ |
| Mobile app for iOS and Android | ✅ | ✅ |
| Desktop app | ✅ | ✅ |
| Web app | ✅ | ✅ |
Business-friendly pricing
Quo pricing starts at $15 per user per month. Zoho Voice’s Solo plan is free for one user, but each additional user costs $19 per month. Quo includes calling and messaging to US and Canadian numbers and call recording. With Zoho Voice, calling and messaging can have usage charges, and call recording costs 0.0025 credit per minute.
You can also try Quo for free for seven days before signing up for a paid plan.
Work together as a team
If multiple people on your team answer calls or texts, Quo’s shared inbox gives everyone the same view of customer conversations. Your team has access to the same calls, texts, and voicemails, including which teammate sent each message. You can check who opened a conversation and see when someone else is typing a reply so your team isn’t stepping on each other’s toes.
Quo’s Starter plan also includes up to 10 open tasks for follow-ups, plus shared contacts and contact notes.
Save time on repetitive tasks
Quo also makes handling conversations easier. AI call summaries and transcripts help you quickly review customer conversations and see what needs to happen next. Snippets let you save replies to common questions, and scheduled texts let you prepare messages in advance.
With Quo’s Zapier and Make integrations, you can automate some of that follow-up. For example, when someone fills out a form on your website, Quo can automatically send them a text.
Quo also integrates with the most popular CRMs like HubSpot and Salesforce. If your business uses Zoho CRM, you can integrate with Quo to automatically log calls, texts, and voicemails. You can also connect Quo with ChatGPT or Claude. Ask either one to review calls for coaching opportunities or find conversations that still need a follow-up.
Never miss an opportunity again
Sona, Quo’s AI voice agent, can answer when no one on your team is available. Easily add Sona to your call routing, including after hours, so callers can get a response instead of being sent to voicemail.
If a new lead texts your business, Sona for lead capture can answer their questions and collect the information your team needs to continue the conversation.
Every Quo plan includes 1,000 Sona automation credits a month, enough for about 10 calls at no extra cost.
Zoho Voice pricing: Pros and cons
Zoho Voice can work well for small businesses with basic calling needs, especially if they have low usage and only need a few features.
As your team and call volume grow, though, its mix of licenses, usage charges, and add-ons can make it a less desirable option than a next-generation business phone system like Quo.
Pros
- Flexible plans. Zoho Voice offers several plans and add-ons. You can choose the features and pricing model that fit your team instead of paying for everything upfront.
- Zoho integrations. Zoho Voice connects natively with Zoho CRM, Desk, Recruit, and Bigin. This makes it a natural fit if your business already uses other Zoho apps.
Cons
- Usage costs. Zoho Voice charges extra for some features based on how much you use them. This includes incoming calls, SMS, call recording, and voicemail transcription. Your final bill will be hard to predict and budget.
- Finding the right setup. Figuring out the right Zoho Voice plan can be a headache. How many users do you have? Which add-ons will they use? How many minutes and messages do you expect to spend? Will you be adding more employees in the future? All those considerations and more will factor into the specific Zoho Voice plan you buy.
- No group texting. You can text customers one-on-one and share contacts across your team. However, Zoho Voice doesn’t offer group text threads with multiple participants. Quo supports group messaging with every plan.
- No built-in AI voice agent. Zoho Voice lets you route inbound calls to an external AI voice agent on every plan except Solo at $0.001 per minute. But you need to bring your own AI provider, such as ElevenLabs or Retell AI. Quo’s Sona comes ready to use on all plans.
Try out the best Zoho Voice alternative for free
Zoho Voice can work well if your team only handles a small volume of calls and texts. But your monthly cost can change as your usage grows, since incoming calls and SMS carry usage charges. You may also pay extra for call recording, voicemail transcription, and other add-ons.
For teams that regularly call and text customers, Quo offers a much simpler pricing model. Every plan includes unlimited calling and messaging to the US and Canada. You don’t have to keep track of calling and messaging credits.
