# Quo vs Dialpad: Which Is Best for Business? *Last updated: July 2026* Quo (formerly OpenPhone) is rated 4.7/5 across 3,300+ reviews. Dialpad is designed for large contact centers. Quo is built for growing teams that need shared numbers, unlimited domestic texting, and transparent pricing without user minimums. ## Quick Take **Choose Dialpad if:** - You run a contact center with 100+ agents and need AI CSAT and AI Scorecards - Built-in video meetings in the same platform matter to you - Your team works primarily in Google Workspace or Microsoft 365 **Choose Quo if:** - More than one person needs to answer calls and texts from the same business number - You use Jobber, HubSpot, or another CRM and want conversations to sync automatically - Unlimited domestic texting without overage fees matters - You need an AI receptionist for after-hours coverage - You want Claude or ChatGPT integrations for automation ## Feature Comparison | Feature | Quo | Dialpad (Standard) | |---|---|---| | Annual price | $15/user/month | $15/user/month | | Free texting to US | Unlimited | 250 msgs/user/month, then $0.008/text | | Toll-free minutes | Included | $15/number/month + $0.02/minute | | Additional number cost | $5/number/month | $5/number/month | | Auto-replies | All conversations, day and night | After-hours/DND only, no snippets or scheduling | | International texting | Yes | Yes | | Office locations | Unlimited | One location | | Ring groups | Unlimited | Three | | AI receptionist | Sona, 10 free calls/month | $1,500/year + $1.99/conversation | ## What Dialpad Actually Costs - **SMS overages:** 250 texts/user/month included, then $0.008/text. A 10-person team sending 500 texts each pays roughly $40/month in overages. - **Toll-free numbers:** $15/number/month plus $0.02/minute for incoming calls. - **AI Scorecards add-on:** an extra $20/user/month. - Reaching more than 3 ring groups or a second office location requires upgrading to Dialpad Pro, which has a 3-user minimum ($75/month minimum bill). ## Why Businesses Switch From Dialpad to Quo **Work better together** Shared numbers let teammates call and text from the same line at once, with full visibility for managers to review and coach. Internal threads let teams discuss a conversation without the customer seeing it. Contact notes store details like birthdays or preferences to personalize future conversations. **Texting without limits** Dialpad caps texting at 250 messages/user/month before charging overages, and doesn't support texting from toll-free numbers at all. Quo includes unlimited US/Canada texting on every plan, including from toll-free numbers, and auto-replies work for missed calls, texts, and voicemails at any hour. **Fewer plan restrictions** Dialpad restricts multiple local numbers and international texting to higher tiers, and its upper tiers carry user minimums. Quo includes multiple numbers and international texting on its Starter plan, with no user minimums on Business. **Time savings via integrations and AI** Quo integrates with HubSpot, Jobber, and other CRMs, syncing calls, texts, and AI summaries to the right record. Dialpad has no Jobber integration. G2 reviewers also cite long Dialpad setup times and unintuitive settings; Quo is designed for teams to be live in minutes. ## What Dialpad Users Say on G2 - **Call quality:** some reviewers report dropped calls, inconsistent audio, and call-forwarding issues. - **Onboarding:** some reviewers say implementation support fell short, slowing rollout and adoption. - **Small-team fit:** the Standard plan lacks integrations like Slack and Zapier, limiting automation for smaller teams. ## AI on Quo - **Call summaries and next steps:** Quo AI auto-summarizes calls and suggests follow-up actions. - **Call transcripts:** time-stamped transcripts make it easy to search past conversations. - **Suggested contacts:** new contacts are suggested from call and voicemail transcripts. - **Sona (AI receptionist):** answers calls 24/7, takes messages, transfers to reps, and texts during calls. Includes 10 free handled calls/month, and can be trial-tested without a sales call, unlike Dialpad's AI receptionist. ## Porting Your Dialpad Number to Quo 1. **Leave the work to us** — submit a 1-minute form; Quo has handled ports of 50+ numbers before. 2. **No service downtime** — your Dialpad number keeps working until the port date, then switches to Quo. 3. **Try Quo first** — test Quo with a free temporary number before submitting the port request. ## Best Fit by Business Type - **Home services:** shared numbers keep office staff and field techs on the same conversations; call routing by job type, availability, or hours; AI voice agent covers overflow calls. - **Health and wellness:** signed BAA for HIPAA compliance; call routing gets patients to the right department; shared inboxes keep front desk and care teams aligned. - **Real estate:** shared inboxes keep buyer/seller/tenant/owner conversations visible to the whole team; tasks assign follow-ups; AI summaries speed up handoffs. ## FAQ **How much does Dialpad actually cost?** On paper, $15/user/month, but hidden fees (regulatory fees, toll-free per-minute charges) push it higher. The Standard plan's 3 ring-group cap and lack of additional numbers push most growing teams to Pro, which has a 3-user minimum and a $75/month starting bill. **Is Quo better than Dialpad for all businesses?** Better for most SMBs. Dialpad may suit large contact centers (100+ agents) needing AI Scorecards and AI CSAT. **Can my whole team see the same contacts and conversations on Quo?** Yes, shared numbers show the same calls, texts, voicemails, and contact history to everyone on them. Dialpad splits these into separate folders. **Does Dialpad offer a free trial?** Yes, but AI Scorecards and the AI voice agent aren't included. Quo's 7-day trial includes every feature, including 10 free Sona calls/month; US texting needs A2P 10DLC registration after the trial. **Is Quo HIPAA compliant?** Yes, with a signed BAA on Business and Scale plans. Dialpad is HIPAA compliant too, but Quo adds unlimited US/Canada calling and texting on every plan plus additional numbers on the base plan. **What is the best Dialpad alternative for startups?** Quo, built for growing teams rather than contact centers, with shared numbers and the ability to add local numbers without a plan upgrade. **Does Dialpad have an MCP?** Yes, via its Dialtone developer platform and third-party tools like Composio, but it needs developer setup and isn't a native Claude or ChatGPT connector. **Does Dialpad require a contract?** Monthly or annual; annual auto-renews unless canceled. Quo offers month-to-month or discounted annual billing. **Which is better for small business: Dialpad or Quo?** Dialpad for 100+ agent contact centers needing AI CSAT/Scorecards, built-in video, or heavy Google Workspace/Microsoft 365 use. Quo for shared-number teams, CRM sync (Jobber, HubSpot), unlimited texting, an AI receptionist, or Claude/ChatGPT automation.