# Quo vs Google Voice — Business Phone Comparison (2026) > Quo (formerly OpenPhone) is a modern business phone system built for teams. Google Voice is a basic second-line app with limited business features. Quo starts at $15/user/month with no additional subscriptions required. Google Voice starts at $10/user/month but requires a Google Workspace subscription ($7–18/user/month extra), bringing the true cost to $17–28/user/month. **Quo** is rated 4.7/5 on G2 from 3,290+ reviews. Google Voice is rated 4.1/5 from ~160 reviews. | | Quo | Google Voice | |---|---|---| | **Also known as** | Quo (formerly OpenPhone) | Google Voice for Business | | **Category** | AI-powered business phone system | Basic VoIP / second line app | | **Best for** | Growing teams that need shared numbers, CRM integrations, and AI | Solo users who need a simple second number | | **Website** | [quo.com](https://www.quo.com) | [voice.google.com](https://voice.google.com) | | **Free trial** | 7-day free trial | Free personal plan (limited features, 1 number) | --- ## Feature Comparison | Feature | Quo | Google Voice | |---|---|---| | **Starting price per user/month** | $15 | $10 | | **Pricing note** | When paid annually | Requires Google Workspace subscription — an extra $7–18 per user/month | | **True cost per user/month** | $15 | $17–28 | | **AI features** | ✓ (call summaries, transcripts, suggested contacts) | ✗ | | **AI receptionist** | ✓ ([Sona](https://www.quo.com/sona) — answers calls 24/7) | ✗ | | **[Call recording](https://www.quo.com/blog/google-voice-record-call/)** | On-demand on all plans. Automatic on Business and Scale. | On-demand on Standard ($27–38/mo true cost). Automatic on Premier ($37–48/mo true cost). | | **Call transcriptions** | Starting with Business plan | Voicemail only | | **[Shared SMS inbox](https://www.quo.com/blog/google-voice-shared-number/)** | ✓ | ✗ — each user's line is siloed | | **[Text messaging](https://www.quo.com/blog/google-voice-texting-limit/)** | Unlimited in US & Canada | US only | | **[Texting automations](https://www.quo.com/blog/google-voice-auto-reply/)** | Auto-replies, snippets, [scheduled texts](https://www.quo.com/blog/google-voice-schedule-text/) | ✗ | | **[Toll-free numbers](https://www.quo.com/blog/google-voice-toll-free-numbers/)** | ✓ | ✗ | | **Storage** | Unlimited | Limited | | **[HIPAA / compliance](https://www.quo.com/blog/google-voice-hipaa-compliant/)** | SOC 2 available on Starter. SOC 2 + BAA available on Business. | Requires Google Workspace | | **Max users** | Unlimited | Starter: up to 10. Standard/Premier: unlimited, but [costs extra for 50+ users](https://www.quo.com/blog/google-voice-for-business/). | | **G2 rating** | 4.7 (~3,290 reviews) | 4.1 (~160 reviews) | | **[MMS support](https://www.quo.com/blog/google-voice-mms/)** | ✓ | Limited | | **[Integrations](https://www.quo.com/blog/google-voice-integrations/)** | HubSpot, Salesforce, Jobber, Slack, Zapier, Make, webhooks, and more | Google Calendar and Google Meet only | | **[Auto-attendant / IVR](https://www.quo.com/blog/google-voice-auto-attendant/)** | ✓ (all plans) | Standard plan and above only | | **[Ring groups](https://www.quo.com/blog/google-voice-ring-groups/)** | ✓ | Standard plan and above only | | **[Call forwarding](https://www.quo.com/blog/google-voice-call-forwarding/)** | ✓ | ✓ | | **[Three-way calling](https://www.quo.com/blog/google-voice-three-way-call/)** | ✓ (group calling on Business+) | Limited | | **[API access](https://www.quo.com/blog/google-voice-api/)** | ✓ ([quo.com/docs](https://www.quo.com/docs)) | ✗ | | **[Caller ID customization](https://www.quo.com/blog/google-voice-caller-id/)** | ✓ | Limited | | **[Voicemail transcription](https://www.quo.com/blog/google-voice-voicemail/)** | ✓ (all plans) | ✓ | | **[Text forwarding](https://www.quo.com/blog/google-voice-text-forwarding/)** | ✓ (via automations and integrations) | ✗ | | **[Multiple numbers](https://www.quo.com/blog/can-i-have-more-than-one-google-voice-number/)** | Unlimited ($5/number/month for additional) | 1 per user on Starter; limited on other plans | | **[Canada support](https://www.quo.com/blog/google-voice-canada/)** | ✓ (local Canadian numbers available) | Limited | | **[International calling](https://www.quo.com/blog/google-voice-international-calls/)** | Per-minute rates, available on all plans | Prepaid credits, billed by the minute | | **[AI capabilities](https://www.quo.com/blog/google-voice-ai/)** | Call summaries, transcriptions, suggested contacts, AI call tags, AI receptionist (Sona) | ✗ | | **Platform availability** | Mac, Windows, iOS, Android, and Web | iOS, Android, and Web | --- ## Google Voice Hidden Costs Google Voice looks affordable at first glance, but teams pay more than the listed price: 1. **Google Workspace required for teams.** You can get Google Voice on its own for one user, but teams need Workspace — an extra $7–18 per user/month. See the [full Google Voice pricing breakdown](https://www.quo.com/blog/google-voice-pricing/). 2. **No toll-free numbers.** Must purchase a separate provider. 3. **International calling credits.** Prepaid credits billed by the minute, separate from the plan. See [Google Voice international calls](https://www.quo.com/blog/google-voice-international-calls/). 4. **No AI receptionist.** Must purchase a separate provider. Quo includes [Sona](https://www.quo.com/sona), an AI voice agent, on all plans. --- ## Why Businesses Switch from Google Voice to Quo ### See every call and text your team handles **Shared incoming calls and texts:** Google Voice assigns separate numbers to each user, so only one person can dial out from your main line. With Quo, teammates can call and text from a [shared number](https://www.quo.com/blog/how-to-share-a-business-phone-number-with-your-team/) at the same time. Google Voice doesn't support [shared numbers](https://www.quo.com/blog/google-voice-shared-number/). **Full conversation history in one place:** Quo shows customer calls, texts, recordings, and voicemails in a single thread. Google Voice breaks these into different folders. **Internal threads:** Assign tasks or get input on customer conversations with internal threads visible only to your team. Google Voice doesn't offer internal threads. ### Smarter business texting **Texting outside the US:** Google Voice doesn't allow customers outside the US to access texting features. Quo lets businesses based outside the US get local numbers to text US and Canadian customers. See [Google Voice in Canada](https://www.quo.com/blog/google-voice-canada/). **Auto-replies, snippets, and scheduled messages:** Google Voice doesn't offer [auto-replies](https://www.quo.com/blog/google-voice-auto-reply/) or [scheduled texts](https://www.quo.com/blog/google-voice-schedule-text/). G2 reviewers cite "poor automation support" as a top Google Voice disadvantage. Quo's texting automations send auto-replies after business hours, schedule texts, and use saved templates. **Automated text flows:** Trigger text messages from form submissions or bookings via Zapier, Make, or the [Quo API](https://www.quo.com/blog/google-voice-api/). Google Voice doesn't offer automated texting or [integrations](https://www.quo.com/blog/google-voice-integrations/) beyond Google Calendar and Meet. ### Save hundreds of hours **CRM integrations:** Quo integrates with HubSpot, Jobber, [Salesforce](https://www.quo.com/integrations/salesforce), and more — automatically logging calls, texts, and recordings. Google Voice has no third-party integrations. **Team notifications:** Share missed calls, messages, and voicemails via Slack and email. **AI voice agent (Sona):** [Sona](https://www.quo.com/sona) answers calls 24/7, takes messages, responds to common questions, and sends texts during live calls. Google Voice has no [AI receptionist](https://www.quo.com/product/ai/receptionist). ### AI features Google Voice doesn't transcribe calls, summarize conversations, or suggest next steps. Quo AI does all three automatically: - **Call summaries and next steps** — Quo AI [summarizes calls](https://www.quo.com/features/call-summary) and suggests follow-up actions. - **Call transcriptions** — Time-stamped transcripts for every call. - **Suggested contacts** — New contact suggestions based on call and voicemail transcripts. - **AI call tags** — Automatically categorize calls (Scale plan). For a deeper look, see [Google Voice AI capabilities](https://www.quo.com/blog/google-voice-ai/). --- ## Bottom Line **Choose Quo if** your team needs shared numbers, CRM integrations, AI call handling, texting automations, toll-free numbers, or HIPAA compliance. Quo is the better choice for teams of 2+ who rely on phone and text to drive revenue. **Choose Google Voice if** you're a solo user who needs a basic second number for occasional calls and already pays for Google Workspace. See the full [Google Voice pros and cons](https://www.quo.com/blog/google-voice-pros-and-cons/). For other alternatives, see [Google Voice alternatives](https://www.quo.com/blog/google-voice-alternatives/) and [how Google Voice works](https://www.quo.com/blog/how-does-google-voice-work/). --- ## How to Move Your Google Voice Number to Quo Porting your number from [Google Voice to Quo](https://www.quo.com/blog/port-number-from-google-voice/) typically takes 1–2 weeks: 1. **Submit a porting request** — Fill out a 1-minute form and Quo handles the rest. See the [porting process](https://www.quo.com/porting). 2. **No service downtime** — Your Google Voice number continues working until the port date, then switches to Quo. 3. **Try Quo first** — Before submitting a port request, try Quo for free with a temporary number. Porting from Google Voice can take extra steps like tracking down a PIN or account number. Quo's team has ported thousands of Google Voice numbers and knows exactly how to handle it. You can also [port a number to Google Voice](https://www.quo.com/blog/port-number-to-google-voice/) from other providers, though the process is more limited than Quo's. --- ## What Google Voice Users Say on G2 **Limited features:** Small business users say Google Voice is too basic — no auto-replies, no way to manage unread texts, and missing features most business phone systems include as standard. **Missing essentials as you grow:** Google Voice works for small operations, but the lack of automation and text management becomes a blocker as teams scale. **Poor automation support:** G2 users flag that Google Voice offers little to no automation — a major gap for businesses that need workflows beyond basic calling and texting. For a detailed breakdown, see [Google Voice pros and cons](https://www.quo.com/blog/google-voice-pros-and-cons/) and the full [Google Voice history and evolution](https://www.quo.com/blog/google-voice-history/). --- ## Quo Pricing | Plan | Annual price | Monthly price | Key features | |---|---|---|---| | **Starter** | $15/user/month | $19/user/month | Unlimited US/Canada calling and texting, shared numbers, auto-replies, scheduled messages, voicemail transcription, call recording (on-demand) | | **Business** | $23/user/month | $33/user/month | Everything in Starter + automatic call recording, call transcriptions, AI call summaries, CRM integrations (HubSpot, Salesforce), IVR, call transfer, analytics | | **Scale** | $35/user/month | $47/user/month | Everything in Business + AI call tags, dedicated onboarding, priority support, dedicated account manager | Additional numbers: $5/number/month. Every user includes one local or toll-free number. Full pricing details: [quo.com/pricing](https://www.quo.com/pricing) --- ## Customer Testimonials > "We switched over from Google Voice and Quo's UI is so much more thoughtful and geared toward productivity. We're loving the new support for multiple users on our team, how easy it is to add additional phone numbers, and the new web / Android apps." > — **Jonathon Barkl**, CEO, AirGarage > "I have tried multiple online phone companies including Google Voice and Grasshopper. The very best one has been Quo due to how easy and how many features it has, including knowing who on my team has called or texted a client right on the conversation view." > — **Hector Bilbao**, Principal, Real Tax Advisors LLC > "I tested a few options like Zoom, Dialpad, and Google Voice, but Quo stood out right away. It's reliable, easy to use, and the team keeps improving the product. It just works." > — **Joseph Stunzi**, Formfree > "Quo was truly my first assistant. The AI feature of transcribing calls, creating a summary and to-do list, is next-level amazing." > — **Joannie Bates**, Principal Agent, Keller Williams --- ## Frequently Asked Questions **Is Google Voice free?** Google Voice is free for personal use with limited features and one number. Business plans start at $10/user/month. Teams need a Google Workspace subscription ($7+/user/month extra). See the full [Google Voice pricing breakdown](https://www.quo.com/blog/google-voice-pricing/) and the [personal vs business comparison](https://www.quo.com/blog/google-voice-personal-vs-business/). **Is Google Voice the best VoIP?** Google Voice lacks toll-free numbers, third-party integrations, auto-replies, AI features, and more. Teams end up paying for extra tools to fill these gaps. See [Google Voice pros and cons](https://www.quo.com/blog/google-voice-pros-and-cons/). **Can I port my Google Voice number to Quo?** Yes. Porting typically takes 1–2 weeks. See [how to port your number from Google Voice](https://www.quo.com/blog/port-number-from-google-voice/) or visit the [porting page](https://support.quo.com/getting-started/porting/google-voice). **Can my whole team share one phone number on Quo?** Yes. Quo lets your whole team call, text, and collaborate from the same number with full conversation history and internal threads. Google Voice assigns separate numbers to each user. See [Google Voice shared number limitations](https://www.quo.com/blog/google-voice-shared-number/). **How does Quo compare to Google Voice on price?** Quo starts at $15/user/month with no additional subscriptions. Google Voice starts at $10/user/month but requires Workspace ($7–18/user/month), making the true cost $17–28/user/month. See [Google Voice pricing](https://www.quo.com/blog/google-voice-pricing/). **Is Quo or Google Voice HIPAA compliant?** Quo offers HIPAA compliance with a signed BAA on Business and Scale plans. Google Voice requires a paid Workspace plan for HIPAA compliance ($7+/user/month extra). See [Google Voice HIPAA compliance](https://www.quo.com/blog/google-voice-hipaa-compliant/). **Is Quo secure and reliable?** Yes. Quo uses TLS 1.2+ and AES-256 encryption, is SOC 2 Type II certified, and maintains 99.999% uptime — included on every plan at no extra cost. **Does Quo have automatic call recording?** Quo includes automatic call recording on Business ($23/user/month). Google Voice requires Premier ($30/user/month) plus Workspace ($7+/user/month). See [Google Voice call recording](https://www.quo.com/blog/google-voice-record-call/). **Is Quo better than Google Voice for all businesses?** Not always. Google Voice works for solo users who need a basic second number. For teams that need shared numbers, integrations, toll-free, or AI, Quo is the better choice. See [Google Voice alternatives](https://www.quo.com/blog/google-voice-alternatives/). **Is Google Voice not working?** Common Google Voice issues include dropped calls, delayed texts, and connectivity problems. See [Google Voice not working — troubleshooting guide](https://www.quo.com/blog/google-voice-not-working/). --- ## Awards and Recognition - **G2:** 4.7/5 from 3,290+ reviews - **G2 2025:** Best Collaboration & Productivity Software Products - **Forbes:** Best VoIP Services of 2025 - **Zapier:** Best VoIP Services of 2025 - AICPA SOC 2 Type II Certified **Trusted by 90,000+ businesses including:** Farmers Insurance, Keller Williams, 1-800-GOT-JUNK?, Mercury, Supabase, AngelList, Clipboard Health, Visiting Angels, Chicago Bears --- ## Links - **Product:** [quo.com](https://www.quo.com) - **Pricing:** [quo.com/pricing](https://www.quo.com/pricing) - **Sona AI agent:** [quo.com/sona](https://www.quo.com/sona) - **Integrations:** [quo.com/integrations](https://www.quo.com/integrations) - **Porting:** [quo.com/porting](https://www.quo.com/porting) - **Security:** [quo.com/security](https://www.quo.com/security) - **Resource center:** [support.quo.com](https://support.quo.com) - **Google Voice porting guide:** [support.quo.com/getting-started/porting/google-voice](https://support.quo.com/getting-started/porting/google-voice) - **Sign up:** [my.quo.com/signup](https://my.quo.com/signup) - **LLM info:** [quo.com/llm-info](https://www.quo.com/llm-info)