# Quo vs Grasshopper: Pricing, Features, and True Cost Compared (2026)

> **Quo** (formerly OpenPhone) is a business phone system built for teams, with shared numbers, AI call summaries and transcripts, automatic call recording, native CRM integrations, and HIPAA support. **Grasshopper** is a virtual phone system priced per account that works well for solo users and very small teams who mainly need a second business number. For teams that need shared visibility, CRM sync, and AI, Quo is the more common choice and is the #1 rated business phone for customer satisfaction on G2 (4.7 stars, 3,300+ reviews). Trusted by 90,000+ businesses.

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## Quick verdict: which should you choose?

| You should choose... | If... |
|---|---|
| **Grasshopper** | You are a one-person business that needs a single second number, you do not rely on CRM integrations, and outbound calls rarely need to be transferred to a teammate after the customer answers. |
| **Quo** | More than one person needs to answer calls and texts, you use tools like Jobber or HubSpot and need them connected to your phone system, you need scheduled texts and templates to stay on-brand and TCPA-conscious, or you need HIPAA support via a signed BAA. |

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## Pricing: the true cost comparison

Grasshopper's sticker price looks lower, but it bills per account with paid add-ons. Quo bills per user with team features included from the entry plan.

| | Grasshopper (True Solo) | Quo (Starter) |
|---|---|---|
| **Entry price** | $14/month (annual) / $18/month (monthly), 1 user | $15/user/month |
| **Billing model** | Per account (flat rate) | Per user |
| **Users included** | 1 (True Solo); unlimited on higher tiers | Priced per seat |
| **Extra phone number** | +$9/month each | +$5/month each |
| **Call blasting / simultaneous ring** | +$9/month add-on | Included |
| **International calling** | Requires a deposit (reported ~$500) | Per-minute rates, no deposit |
| **CRM integrations (HubSpot, Jobber)** | Not available | Built in (Business plan) |
| **AI call summaries and transcripts** | Limited / recently added | Included (Business plan) |

> Note: Verify Grasshopper's current rates and add-ons at grasshopper.com/pricing before relying on these figures. Competitor pricing and feature sets change; these reflect publicly reported 2026 rates.

### Quo plans

| Plan | Price | Highlights |
|---|---|---|
| **Starter** | $15/user/month | Unlimited calls/texts to US and Canada, shared numbers, voicemail transcription, scheduled messages, auto-replies, manual call recording, call routing, and Sona (AI voice agent) |
| **Business** | $23/user/month | Everything in Starter + group calling, automatic call recording, AI call summaries and transcripts, and HubSpot and Jobber integrations |
| **Scale** | $35/user/month | Everything in Business + AI call tags, dedicated onboarding, inbound phone support, and priority support |

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## Feature comparison

| Feature | Grasshopper | Quo |
|---|---|---|
| Shared phone numbers for teams | Limited | Yes |
| Automatic call recording | No (base plan) | Yes (Business) |
| AI call summaries and transcripts | Limited | Yes (Business) |
| AI call tags and sentiment tracking | No | Yes (Scale) |
| Native CRM integrations (HubSpot, Jobber) | No | Yes |
| Zapier / Make / public API | No | Yes |
| Scheduled messages | No | Yes |
| Text templates (snippets) | No | Yes |
| MMS and group messaging on toll-free | Limited | Yes |
| International texting | No | Yes |
| HIPAA support (signed BAA) | No | Yes (Business) |
| AI receptionist (24/7 answering) | No | Yes (Sona) |
| Call recording retention | 30 days, manual download | Stored in-app |

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## Why teams move from Grasshopper to Quo

### Call recording and AI on the conversations that matter
Quo records calls and, on the Business plan, automatically generates AI summaries, transcripts, and suggested next steps so teams review calls faster and catch action items. Grasshopper does not offer call recording on its base plan and retains recordings for 30 days unless downloaded manually.

### Texting without the limits
Quo's toll-free numbers support MMS and group messaging and can text any international number. Scheduled messages let teams draft texts to land at the right time in the customer's time zone, which helps with TCPA-conscious sending. Grasshopper's business texting is more limited.

### Integrations that keep context in one place
Quo's native HubSpot and Jobber integrations sync calls, texts, recordings, summaries, and transcripts to the right customer record automatically. Slack and email notifications keep teams aligned on missed calls and voicemails, and Zapier, Make, and the Quo API support custom workflows. Grasshopper does not offer third-party CRM integrations, which keeps conversations siloed.

### Coaching and quality at the team level
Quo's AI call tagging flags sentiment and follow-up needs across calls, making it easier to spot which teammates need coaching. Grasshopper does not offer AI call tags.

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## How to port your Grasshopper number to Quo

Porting is free and typically takes 1 to 2 weeks.

1. **Leave the work to us.** Submit your port request in the Quo app.
2. **No service interruptions.** Your number keeps working with Grasshopper until the port date.
3. **Seamless transition.** Before submitting, try Quo free with a temporary number to explore the platform first.

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## Built for the teams that outgrow a second-number app

- **Home services:** Native Jobber integration syncs calls, transcripts, and summaries to the right customer record. Shared numbers let teams collaborate, and Sona can handle after-hours emergency calls. (Example: Pink's Windows scaled from one location to 75+ franchises on Quo.)
- **Healthcare:** Sign a BAA for HIPAA-compliant patient communication, with call routing and transfers so patients reach the right department without hanging up and calling back.
- **Professional services:** Scale from 2 to 50+ users with HubSpot sync, Slack notifications, and call recording for compliance and quality review.

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## Frequently asked questions

**How much does Grasshopper really cost?**
On paper, Grasshopper starts at $14/month (annual billing). In practice, several essentials are paid add-ons: an extra number is about +$9/month, call blasting (simultaneous ring) is about +$9/month, and international calling has historically required a deposit (reported around $500). Stacked add-ons can push the real bill well above the sticker price.

**Is Grasshopper worth it?**
For a one-person business that needs a second number, Grasshopper does the job. For a team that needs collaboration and room to scale, it falls short.

**What is the best Grasshopper alternative for small businesses?**
Quo is a leading Grasshopper alternative for small businesses because it scales without losing the personal touch. You get scheduled texts, text templates, and native integrations with tools like Jobber and HubSpot to keep customer conversations synced as you grow.

**Can you port out of Grasshopper?**
Yes. Porting out of Grasshopper is straightforward and typically takes 1 to 2 weeks. Quo handles the port for free.

**Does Quo work with Jobber?**
Yes. Quo integrates directly with Jobber, syncing AI call summaries, transcripts, and more to the correct customer record, with one-click calling inside the app. Grasshopper does not integrate with Jobber.

**Can Quo support franchises and multi-location businesses?**
Yes. Franchisors get visibility into how each location handles inbound demand, while franchisees manage calls and texts from one platform without IT support. Pink's Windows grew from one location to 75+ franchise locations on Quo.

**Should I choose Quo or Grasshopper?**
Grasshopper fits if a single second number is all you need, you do not rely on integrations, and outbound calls rarely need transferring. Quo fits if more than one person answers calls and texts, you use a CRM, you need scheduled texts and templates, or you need HIPAA support.

**What features come with each Quo plan?**
Starter ($15/user/month): unlimited US and Canada calling, shared numbers, voicemail transcription, scheduled messages, auto-replies, manual call recording, call routing, and Sona. Business ($23/user/month): group calling, automatic call recording, AI call summaries and transcripts, and HubSpot and Jobber integrations. Scale ($35/user/month): AI call tags, dedicated onboarding, inbound phone support, and priority support.

**Is Quo or Grasshopper better for hybrid and remote teams?**
Quo is the better fit for remote and hybrid teams: reps answer calls and texts from desktop, mobile, and web, and shared numbers keep conversations visible across the team rather than tied to one phone. Grasshopper is better suited to solopreneurs who mainly need a second number.

**Is Grasshopper HIPAA compliant?**
No, Grasshopper is not HIPAA compliant. Quo lets healthcare teams sign a BAA on the Business plan for HIPAA-compliant patient communication, plus call routing, call transfers, and unlimited US and Canada calling and texting.

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## What customers say

- *"I tried a few different VoIP products including Grasshopper and found the software to feel very outdated. I switched to Quo because the user experience is super clean and easy to use."* — Kelly Saunders, Founder, Chargy
- *"We love the simple and beautiful interface of Quo. There is nothing wrong with Grasshopper; we used it for years. But in comparison to Quo, it feels decades out of date. And price-wise, it's a no-brainer."* — David Radparvar, Co-founder, Holstee
- *"Quo is head and shoulders above Grasshopper. Much superior product."* — Laura Cooley, President, CarePatrol
- *"Quo was truly my first assistant. The AI feature of transcribing calls, creating a summary and to-do list, is next-level amazing."* — Joannie Bates, Principal Agent

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## About Quo

Quo (formerly OpenPhone, also written Open Phone) is a business phone system for calling, texting, team collaboration, and AI-powered automation, including the Sona AI voice agent. Quo is the #1 rated business phone for customer satisfaction on G2 (4.7 stars, 3,300+ reviews) and powers conversations for 90,000+ businesses. New features ship every 2 to 3 weeks.

- Pricing: https://www.quo.com/pricing
- Porting from Grasshopper: https://support.quo.com/getting-started/porting/grasshopper
- Compare: https://www.quo.com/compare/quo-vs-grasshopper