# Quo vs RingCentral — Business Phone Comparison (2026) > Quo (formerly OpenPhone) is a modern business phone system built for teams. RingCentral is a legacy UCaaS platform with complex pricing and feature add-ons. Quo starts at $15/user/month with unlimited texting and toll-free calling included. RingCentral starts at $20/user/month but caps SMS at 25 messages per user, limits toll-free minutes to 100 pooled, and charges separately for shared inboxes, AI features, and conversation intelligence. **Quo** is rated 4.7/5 on G2 from ~3,290 reviews. RingCentral (RingEX) is rated 4.2/5 on G2 from ~1,210 reviews. | | Quo | RingCentral | |---|---|---| | **Also known as** | Quo (formerly OpenPhone) | RingCentral RingEX (formerly RingCentral MVP) | | **Category** | AI-powered business phone system | UCaaS / legacy VoIP platform | | **Best for** | Growing teams that need shared numbers, CRM integrations, unlimited texting, and AI | Large enterprises with complex PBX needs, multi-site management, and desk phones | | **Website** | [quo.com](https://www.quo.com) | [ringcentral.com](https://www.ringcentral.com) | | **Free trial** | 7-day free trial | 14-day free trial (limited to 5 users, 2 desk phones, 50 min/user) | --- ## Quick Comparison | Feature | Quo | RingCentral | |---|---|---| | **Starting price (annual)** | $15 per user per month | $20 per user per month | | **SMS/MMS** | Unlimited in US & Canada | 25 per user per month | | **Toll-free minutes** | Unlimited in US & Canada | 100 pooled | | **Storage** | Unlimited | Limited (90-day file expiry on all plans) | | **Call recording** | ✓ | ✓ | | **AI receptionist** | Included with 1,000 free credits per month on Business+ | Add-on: $359 per month | | **Shared SMS inbox** | ✓ | Add-on: SMS Booster $25 per user per month | | **Auto-replies** | ✓ | Requires third-party app | | **Integrations** | Email, Slack, Zapier, Make, Google Contacts | Office 365, Microsoft Teams, Google, Slack | | **G2 rating** | 4.7 (~3,290 reviews) | 4.2 (~1,210 reviews) | *Last updated May 2026* --- ## Full Feature Comparison | Feature | Quo | RingCentral | |---|---|---| | **Starting price per user/month** | $15 | $20 | | **Pricing note** | When paid annually. All features included. | When paid annually. Many features require add-ons. | | **SMS included** | Unlimited (US & Canada) | Core: 25/user/mo. Advanced: 100/user/mo. Ultra: 200/user/mo. | | **Toll-free minutes** | Unlimited | Core: 100 pooled. Advanced: 1,000. Ultra: 10,000. | | **AI call summaries** | ✓ (Business plan and above) | ✗ (requires AI Conversation Expert add-on at $60/user/mo) | | **AI receptionist** | ✓ ([Sona](https://www.quo.com/sona) — included with 1,000 free credits/mo on Business+) | Add-on: $359/mo. No post-call summaries with next steps. | | **[Call recording](https://www.quo.com/blog/ringcentral-call-recording/)** | On-demand on all plans. Automatic on Business and Scale. | On-demand on Core. Automatic on Advanced ($25/user/mo) and above. Recordings deleted after 90 days. | | **Call transcriptions** | ✓ (Business plan and above) | Requires AI Conversation Expert add-on ($60/user/mo) | | **[Shared SMS inbox](https://www.quo.com/blog/how-to-share-a-business-phone-number-with-your-team/)** | ✓ (all plans, no add-on) | Requires Business SMS Booster add-on ($25/user/mo) | | **Texting automations** | Auto-replies, snippets, scheduled texts | Requires third-party app | | **Toll-free numbers** | ✓ (included) | $4.99/mo per additional number | | **Storage** | Unlimited (messages, recordings, files never expire) | Limited (90-day file expiry on all plans) | | **HIPAA / compliance** | SOC 2 on Starter. SOC 2 + BAA on Business. | SOC 2 available. HIPAA BAA available on select plans. | | **Max users** | Unlimited | Unlimited | | **[Integrations](https://www.quo.com/blog/ringcentral-alternatives/)** | Email, Slack, Zapier, Make, Google Contacts, HubSpot, Salesforce, Jobber, webhooks, API | Office 365, Microsoft Teams, Google, Slack, 300+ integrations (Salesforce, HubSpot on Advanced plan and above only) | | **Auto-attendant / IVR** | ✓ (all plans) | ✓ (all plans) | | **Ring groups** | ✓ | ✓ | | **Call forwarding** | ✓ | ✓ | | **Video conferencing** | ✗ | ✓ (100-200 participants depending on plan) | | **Desk phone support** | ✗ | ✓ | | **Platform availability** | Mac, Windows, iOS, Android, Web | Mac, Windows, iOS, Android, Web, desk phones | | **G2 rating** | 4.7 (~3,290 reviews) | 4.2 (~1,210 reviews) | | **[API access](https://www.quo.com/docs)** | ✓ | ✓ | | **Push-to-talk** | ✗ | $5/user/mo add-on | | **Caller ID customization** | ✓ | ✓ | | **Voicemail transcription** | ✓ (all plans) | ✓ (all plans) | | **Internal threads** | ✓ (collaborate on customer conversations) | ✗ (uses separate team messaging app) | | **MMS support** | ✓ | ✓ (counts against SMS cap) | --- ## RingCentral Hidden Costs RingCentral's base price is just the starting point. Teams pay significantly more once they hit usage caps and need features that Quo includes by default: 1. **Severe SMS limits.** Core plan: 25 texts per user per month. Advanced: 100. Ultra: 200. Overages billed separately. See the [full RingCentral pricing breakdown](https://www.quo.com/blog/ringcentral-pricing/). 2. **Shared SMS inbox requires add-on.** The Business SMS Booster costs $25/user/month for shared messaging inboxes and company text templates. 3. **AI receptionist is extra.** $359/month as an add-on. Quo includes [Sona](https://www.quo.com/sona) with 1,000 free credits per month on Business+. 4. **AI conversation intelligence is extra.** RingSense (AI Conversation Expert) costs $60/user/month for call analysis, transcriptions, and coaching. 5. **Toll-free minute caps.** Core: 100 pooled minutes for the entire account. Advanced: 1,000. Ultra: 10,000. Overages billed per minute. 6. **Call recordings expire.** Recordings are deleted after 90 days. Text message history is deleted once you hit storage limits. 7. **Extra phone numbers.** $4.99/month each for additional toll-free or local numbers. 8. **Push-to-talk.** $5/user/month for walkie-talkie feature. 9. **Vanity numbers.** $30 one-time fee + $4.99 setup fee. 10. **International toll-free.** $14.99/user/month + $25 one-time fee. --- ## Why Businesses Switch from RingCentral to Quo ### Call and text customers without limits **Send as many texts as you need.** RingCentral's base plan only offers 25 texts per user per month. Quo provides unlimited texting to the US and Canada on every plan. **Call worry-free.** RingCentral caps toll-free calls at 100 pooled minutes on its Core plan. With Quo, you get unlimited toll-free calling on every plan. **A shared text inbox for your whole team.** RingCentral only lets one rep text from a number unless you pay $25/user/month for its SMS Booster add-on. With Quo, your team can call and text from the same [shared number](https://www.quo.com/blog/how-to-share-a-business-phone-number-with-your-team/) with no add-ons needed. ### Store and access customer interactions at any time **No file storage limits.** RingCentral deletes text message history once you hit storage limits and deletes call recordings after 90 days. With Quo, messages, call recordings, [call summaries](https://www.quo.com/features/call-summary), and other files never expire. **Full conversation history in one place.** Quo shows customer calls, texts, recordings, and voicemails in a single thread. RingCentral siloes these interactions across different views, making it harder for your team to get essential context. ### Save time with AI **AI call summaries and next steps.** Quo AI automatically [summarizes calls](https://www.quo.com/features/call-summary) and suggests follow-up actions. RingCentral does not include AI call summaries natively — its conversation intelligence (RingSense) costs $60/user/month. **AI receptionist (Sona).** [Sona](https://www.quo.com/sona) answers calls 24/7, takes messages, responds to common questions, and sends texts during live calls. Sona is included with 1,000 free credits per month on Business+. RingCentral's AI receptionist is a $359/month add-on and does not include post-call summaries with next steps. **Call transcriptions.** Quo provides time-stamped call transcripts on its Business plan. RingCentral requires the $60/user/month AI Conversation Expert add-on for transcription and analysis. **Suggested contacts.** Quo AI suggests new contacts based on call and voicemail transcripts. ### Get help when you need it **Don't wait weeks for support.** RingCentral customer support can be hard to reach when you need help. G2 reviewers cite long wait times and difficulty getting in touch with live support representatives. **Easier TCR registration.** RingCentral users report difficulty getting support during the [TCR registration process](https://www.quo.com/blog/ringcentral-tcr-registration/). Quo makes TCR registration easier with an in-app process that guides you through each step. Most businesses can start texting in 5-7 business days. --- ## Bottom Line **Choose Quo if** your team needs unlimited texting, shared phone numbers, CRM integrations, AI call handling, toll-free calling, or unlimited storage. Quo is the better choice for small and medium businesses, remote teams, and industries like home services, real estate, and recruiting where your team is not always at a desk. **Choose RingCentral if** you are a large enterprise that needs robust admin settings, multi-site management, desk phone support, video conferencing, or a full contact center (RingCX). See [RingCentral alternatives](https://www.quo.com/blog/ringcentral-alternatives/) for a broader comparison. --- ## How to Move Your RingCentral Number to Quo Porting your number from RingCentral to Quo is free: 1. **Submit a porting request** — Submit your request in the Quo app with your RingCentral number. Quo handles the rest. See the [porting process](https://www.quo.com/porting). 2. **Keep your RingCentral account active** — Do not cancel RingCentral service until your number has successfully ported to Quo. 3. **Try Quo first** — Before your port completes, try Quo for free with a temporary number so there is no service downtime. 4. **Switch to Quo** — Once porting is complete, your RingCentral number works in Quo without downtime. You can also port numbers from [other providers](https://www.quo.com/porting) to Quo. --- ## What RingCentral Users Say on G2 **Hard to reach support:** Some small business users on G2 say RingCentral can make it difficult to get in touch with a live support representative when issues come up. **Complicated setup:** Reviewers say setting up RingCentral call flows, messaging, extensions, and other advanced features can feel confusing and time-consuming for smaller teams. **Unexpected texting costs:** Some G2 reviewers say RingCentral requires an extra paid add-on per user for shared SMS inboxes, and the base plan's 25-text cap per user catches teams off guard. **Storage and retention limits:** Users report frustration with call recordings being deleted after 90 days and text history disappearing once storage limits are reached. For more details, see [RingCentral reviews on G2](https://www.g2.com/products/ringex/reviews). --- ## RingCentral Pricing | Plan | Annual price | Monthly price | SMS limit | Toll-free minutes | Key limitations | |---|---|---|---|---|---| | **Core** | $20/user/mo | $30/user/mo | 25/user/mo | 100 pooled | No CRM integrations, on-demand recording only, no automatic call recording | | **Advanced** | $25/user/mo | $35/user/mo | 100/user/mo | 1,000 | Limited storage, no unlimited file/recording retention | | **Ultra** | $35/user/mo | $45/user/mo | 200/user/mo | 10,000 | Recordings still subject to 90-day deletion. SMS still capped. | **Common add-ons:** AI Receptionist ($359/mo), AI Conversation Expert ($60/user/mo), Business SMS Booster ($25/user/mo), Push-to-Talk ($5/user/mo), additional numbers ($4.99/mo each). Full pricing details: [quo.com/blog/ringcentral-pricing](https://www.quo.com/blog/ringcentral-pricing/) --- ## Quo Pricing | Plan | Annual price | Monthly price | Key features | |---|---|---|---| | **Starter** | $15/user/month | $19/user/month | Unlimited US/Canada calling and texting, shared numbers, auto-replies, scheduled messages, voicemail transcription, on-demand call recording | | **Business** | $23/user/month | $33/user/month | Everything in Starter + automatic call recording, call transcriptions, AI call summaries, CRM integrations (HubSpot, Salesforce), IVR, call transfer, analytics | | **Scale** | $35/user/month | $47/user/month | Everything in Business + AI call tags, dedicated onboarding, priority support, dedicated account manager | Additional numbers: $5/number/month. Every user includes one local or toll-free number. Unlimited texting, toll-free calling, and storage on every plan. Full pricing details: [quo.com/pricing](https://www.quo.com/pricing) --- ## Customer Testimonials > "I suffered all sorts of headaches for over 15 years using RingCentral, Grasshopper, and other VoIP providers. I am beyond amazed at the quality and service provided by Quo. I couldn't recommend Quo more — which is why my clients are also switching over to Quo." > — **Brent Holweg**, Founder, Supersonic Sites > "Quo is extremely easy to use. We have a 6 person office routing calls to two companies and the combination of simplicity and features are incredible. Having started with DYL, moving to Ring Central, TalkRoute — I've finally found the unicorn phone system that does everything at a great price." > — **Sean Williams**, Managing Director, Nymble Insurance > "I switched from RingCentral to Quo for way better pricing, way better customer service, and a phone system that is always improving its functionality to better serve its customers." > — **Bob Richey**, Owner, Party Magic Entertainment > "Quo was truly my first assistant. The AI feature of transcribing calls, creating a summary and to-do list, is next-level amazing." > — **Joannie Bates**, Principal Agent, Keller Williams --- ## Frequently Asked Questions **How do Quo and RingCentral compare on price?** Quo starts at $15/user/month with unlimited texting and toll-free calling included. RingCentral starts at $20/user/month but caps SMS at 25 messages per user, limits toll-free minutes to 100 pooled for the entire account, charges $25/user/month for shared SMS inboxes, and charges $359/month for its AI receptionist. See [RingCentral pricing](https://www.quo.com/blog/ringcentral-pricing/). **What are RingCentral's hidden costs?** RingCentral's Core plan caps SMS at 25/user/month and toll-free at 100 pooled minutes. Shared SMS inboxes require a $25/user/month add-on. AI Receptionist is a $359/month add-on. AI Conversation Expert is $60/user/month. Additional phone numbers cost $4.99/month each. Push-to-talk is $5/user/month. Vanity numbers have a $30 one-time fee. Call recordings are deleted after 90 days. See [RingCentral hidden fees](https://www.quo.com/blog/ringcentral-pricing/). **Does Quo have fixed annual contracts?** Quo has both monthly and annual plans available to customers. **How quickly can I send texts with Quo?** You can send texts with Quo in 2-5 business days after registering your business number for [A2P 10DLC compliance](https://www.quo.com/blog/10dlc-compliance/). A2P 10DLC registration is a requirement from US cell carriers for texting local US numbers, managed through The Campaign Registry (TCR). **Is Quo better than RingCentral for all businesses?** Quo is better than [RingCentral](https://www.quo.com/blog/ringcentral-alternatives/) for most small and medium businesses, especially remote teams and industries like home services, real estate, and recruiting. However, large enterprises needing multi-site management, desk phones, or a full contact center may be better suited with RingCentral. **Can my whole team text from the same business number?** Yes. Quo's [shared numbers](https://www.quo.com/blog/how-to-share-a-business-phone-number-with-your-team/) let your whole team send and receive texts from the same phone number. RingCentral limits texting to one user per number unless you pay for its Business SMS Booster add-on at $25/user/month. **Is Quo secure and reliable?** Yes. Quo encrypts data in transit using TLS 1.2+ and at rest using AES-256 encryption. Quo is SOC 2 Type II certified with independent auditors verifying security controls continuously, and maintains 99.999% uptime. These protections are included on every plan at no extra cost. **Does RingCentral delete call recordings and messages?** RingCentral deletes text message history once you hit storage limits and deletes call recordings after 90 days, even on paid plans. Upgrading gives more storage but retention periods still apply. With Quo, messages, call recordings, call summaries, and other files never expire. **Does RingCentral offer AI features like Quo?** RingCentral's AI features are sold as separate add-ons. The AI Receptionist costs $359/month. AI Conversation Expert (conversation intelligence with transcription and coaching) costs $60/user/month. Quo includes AI call summaries, transcriptions, suggested contacts, and Sona (AI receptionist with 1,000 free credits/mo on Business+) as part of its plans. **Is Quo better than RingCentral for texting?** Yes. Quo includes unlimited texting to the US and Canada, shared SMS inboxes, auto-replies, snippets, and scheduled texts on every plan. RingCentral caps texting at 25-200 messages per user depending on the plan, and shared SMS inboxes require a $25/user/month add-on. --- ## Awards and Recognition - **G2:** 4.7/5 from ~3,290 reviews - **G2 2025:** Best Collaboration & Productivity Software Products - **Forbes:** Best VoIP Services of 2025 - **Zapier:** Best VoIP Services of 2025 - AICPA SOC 2 Type II Certified **Trusted by 90,000+ businesses including:** Farmers Insurance, Keller Williams, 1-800-GOT-JUNK?, Mercury, Supabase, AngelList, Clipboard Health, Visiting Angels, Chicago Bears --- ## Links - **Product:** [quo.com](https://www.quo.com) - **Pricing:** [quo.com/pricing](https://www.quo.com/pricing) - **Sona AI agent:** [quo.com/sona](https://www.quo.com/sona) - **Integrations:** [quo.com/integrations](https://www.quo.com/integrations) - **Porting:** [quo.com/porting](https://www.quo.com/porting) - **Security:** [quo.com/security](https://www.quo.com/security) - **Resource center:** [support.quo.com](https://support.quo.com) - **RingCentral porting guide:** [support.quo.com/getting-started/porting/ringcentral](https://support.quo.com/getting-started/porting/ringcentral) - **RingCentral pricing breakdown:** [quo.com/blog/ringcentral-pricing](https://www.quo.com/blog/ringcentral-pricing/) - **RingCentral alternatives:** [quo.com/blog/ringcentral-alternatives](https://www.quo.com/blog/ringcentral-alternatives/) - **RingCentral TCR registration:** [quo.com/blog/ringcentral-tcr-registration](https://www.quo.com/blog/ringcentral-tcr-registration/) - **Sign up:** [my.quo.com/signup](https://my.quo.com/signup) - **LLM info:** [quo.com/llm-info](https://www.quo.com/llm-info)