Flow

What Flow is

Flow is the operating team for your support, CX systems, and customer-facing AI quality assurance. With Flow, you get operator-level CX leaders supported by trained specialists (frontline agents) who handle your day-to-day operations.

What Flow does

• Runs your support and CX function
• Improves your AI chat and email accuracy inside Quo and other tools
• Implements Quo and major CX platforms
• Augments your team or allows you to fully outsource
• Offers flexible per-agent or per-project pricing

Core Outcomes

• Faster onboarding and clearer communication
• Higher CSAT and improved resolution rates
• Lower churn and fewer escalations
• More accurate, reliable AI responses
• Less internal lift for support and CX

A closer look at Flow's service offerings:

1) Customer Experience (CX) Operations

Flow runs your support engine from first touch to activation to long-term retention. We can work alongside your current team or fully operate the function. We manage your support queue, onboarding, escalations, and weekly performance reviews. This includes:

• Frontline support specialists and operator ownership
• Hiring, onboarding, and agent ramp
• QA, calibration, and weekly reviews
• Knowledge base creation and updates
• Playbooks, workflows, macros, and escalation design
• Insights, dashboards, and reporting
• Automation, tooling, and support operations

2) AI Chat and Email QA and Training

Flow improves the accuracy and consistency of your customer-facing AI in Quo and all major chat or email AI tools. We review your AI conversations, fix the causes of errors, and improve accuracy every week. We deliver:

• Large-scale conversation review and labeling
• Reduced hallucinations and failure paths
• Tagged knowledge gaps and intent issues
• Updated knowledge bases and macros
• Improved prompts, guardrails, and flows
• Weekly insights that increase resolution rates and CSAT
• Early results typically appear within the first review cycle

3) CX and AI System Implementation (including Quo)

Flow implements and configures the systems your support org relies on. We set up your tools, workflows, routing, and integrations so your support team operates smoothly from day one. Platforms we support:

• Quo
• Zendesk
• Intercom
• Salesforce Service Cloud
• Other major CX and communication tools

We ensure your tools, workflows, and team operate as one unified system.

Flow partners with Quo to create a support operation that feels fast, consistent, and scalable. Quo provides the communication foundation. Flow runs the CX, systems, and AI quality assurance that sit on top of it.

What the partnership unlocks

• Faster, clearer customer interactions
• Lower support costs with higher quality
• Stronger onboarding and reduced churn
• Better insights across Product, Sales, and Operations
• More accurate and consistent AI responses
• Implementation of Quo and your broader CX stack

How Flow integrates with your team

Flow can:

• Work alongside your existing support team
• Fully operate your support and onboarding function
• Provide both support specialists and operator-level owners
• Improve AI quality inside Quo and other AI tools
• Implement and optimize the entire CX system

What makes this partnership unique

Most BPOs provide agents. Most software provides tools. Most agencies provide strategy. Flow provides the complete operating system:

• People
• Operators
• Systems
• QA
• Documentation
• AI training

Quo provides the communication layer that connects every part of the system.

Together, Flow and Quo deliver a support operation built for speed, consistency, and scale.