Sara Nguyen

Hard phones have long been the go-to superhero of office setups. But times have changed. Softphones are on the scene, and they come with modern business features. So, is it time to say goodbye to the aging superhero? When choosing between softphones vs hard phones, you should consider costs, features, and flexibility — and how…

Discover how a personalized customer experience can boost customer loyalty and satisfaction.

Discover how to improve customer satisfaction and internal processes with strategies for customer service efficiency.

Tired of no-shows and late payments? Without timely reminders, customers can miss appointments or forget to pay on time. For businesses, this results in lost revenue and hassle for everyone involved. The good news? Sending reminder text messages is a simple way to avoid these issues.  In this guide, we’ll show you how to send…

Texting is a great option to stay in touch with your customers. From scheduling appointments to sending event reminders, text messages can streamline communication and enhance the customer experience. But sending calendar invites via text isn't as straightforward as it seems.  The challenge? Calendar and texting apps don't always automatically work together. You have to…