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Scott Gould

Scott Gould is an author, speaker, and management advisor to Fortune Global 500 companies and international NGOs. He is also a poet, has a young family, and quite controversially, does not like cat memes.

Articles by Scott

Published December 8, 2023

4 strategies to improve customer engagement from world-class teams

Looking to upgrade your customer engagement strategy? Here are ideas from companies like Amazon, Nike and Apple.
Customer engagement strategies
Published November 6, 2023

Head-Hands-Heart: The Only Customer Engagement Framework You Need

Engagement consultant Scott Gould goes deep on the head-hands-heart engagement framework in this article.
customer engagement framework