Marta Gomez-Taylor

Dialpad can be used in a HIPAA-compliant way once you sign a BAA. Here is what the BAA covers and what it doesn't.

Learn how to measure average handle time and improve it with call context, smart routing, coaching, and AI tools built for service teams.

Compare the top 8 field service management software options by pricing, features, and best-fit for business size.

Not every lead needs the same follow-up. Here's a 4-step system to help small service businesses prioritize the right ones.

"We answer every call, even during lunch," writes one small-town dentist on Reddit. Another says her practice has such high call volume that she has to return patient calls from her parked car after hours. These are far from the only cautionary tales you’ll hear from growing dental offices today. Many small and independent practitioners…

Check out these nine actionable patient acquisition strategies for growing your healthcare practice.

Your team has gotten better at juggling than a recurring act at the Renaissance Faire. But they’re not juggling knives and flaming torches. They’re bouncing between constant website messages and nonstop voice calls. It’s a stressful cycle of answering the same common questions while trying to keep customers from hanging up or clicking away.  This…

Here are the customer service objectives that matter most for growing teams and how to measure them.

An “all-in-one” lead conversion platform like Podium sounds like the ideal solution to your customer communication issues. At first.  But what does Podium cost? The platform doesn’t make this easy to answer. You can’t find Podium’s pricing on its website.  That’s why this guide uses Podium’s last known public pricing from 2025. A peek into…

Learn strategies for offering 24/7 customer support that don’t require a big budget or big team.

Ready for happier customers and fewer missed calls? Here's how to use IVR integrations to scale service.

Explore the top 15 communication platforms to manage customer calls, messages, and team collaboration.