Theresa Houghton

Here's how to choose the best customer service channels for your team so you can provide the best support.

Use these SMS templates for healthcare to keep patients engaged and reduce no-shows.

Learn how a multi-level IVR system can help your growing business handle high call volumes and retain more customers.

Is your team spending most of their time keeping patients up to date about appointments — or chasing down people who don’t show up?  Appointment text messages solve both problems. They help reduce no-shows and make it easier to keep patients informed. Plus, your team can reduce the hours spent calling patients. This guide includes…

For many potential clients, leaving a voicemail is their first interaction with your practice. A warm, professional voicemail tells them they’ve made the right choice. You don’t have to try to come up with the right greeting from scratch. In this guide, you’ll learn what to include in your therapist voicemail script. You’ll also find…

Is Grasshopper HIPAA compliant? Learn why not, and why healthcare teams move away from Grasshopper.

Customer lifecycle management guides customers from first interaction to loyalty. Here’s how to make it work for you.

Learn how to create a structured customer service strategy so you can deliver great service and keep more customers.

Customer retention management helps you build a loyal customer base. Learn how to build a retention program.

Learn how a phone tree works and how to set one up for faster, more convenient customer service.

Learn how to practice active listening in customer service with these tips and examples.

It's easy to end a phone call with a friend. You laugh or joke, wish them well, and hang up. It's harder to know how to end a phone call with a customer. And when you fumble the close, the customer has no idea what to do or expect next. They leave with a bad…