Theresa Houghton

Call management may seem impossible when your business phone is ringing like crazy and your team can't keep up with the call volume. But missed calls, slow follow-ups, and long wait times could be costing you more business than you know. They also give your company a reputation for poor customer service.  Advanced call routing…

Find out how IVR customer service software can help your growing team handle high call volumes.

Tired of missing important calls? Use automated call routing to handle high call volumes and streamline call flows.

You don’t have to choose between a voicemail vs answering service for call handling. An AI agent does both, for less.

What's a virtual receptionist? They answer your phone 24/7 so you never miss a call. Discover options and benefits.

If you’re using 8x8 or thinking about signing up, you might be wondering if its SMS feature can keep up with how your customers want to reach you. Most people expect quick, convenient ways to contact a business, and for many, that means texting.  In this guide, we'll break down 8x8's SMS texting feature, what…

Texting has become one of the fastest ways for teams to get work done, whether it’s confirming appointments, updating order details, or following up after calls. The problem is when your provider puts limits in the way, leaving you with delays and frustrated or even lost customers.  That’s where Vonage’s SMS feature falls short. This…

If you're looking into Five9 to handle business messages and calls, you'll likely have a hard time figuring out how much it’ll cost. Getting the features you want from this cloud contact center software can require purchasing multiple add-ons — which can get expensive fast. In this guide, we'll give you all the information you…

Wouldn't it be great if texting your customers were as easy as texting friends and family? After all, most people are used to how simple and quick texting is — and they expect the same experience when communicating with your business. RingCentral SMS is one option for providing that experience. But whether you've already signed…

Learn the pros, cons, and how to pick the best option between chat vs text for your business.

It's a typical Monday, your business phone is ringing off the hook, and you and your team are struggling to keep up. The team manager spends the morning manually forwarding calls to different departments. Half the team is stuck in a meeting and doesn't pick up their phones, so several customers call more than once…

Sometimes when a customer calls and leaves a message with a teammate, the details get lost — and you’re left guessing what to do next. You get a scribbled note that says, “Call Sarah.” No number, no context, and no clue who Sarah is. That's what happens when you don't have a clear process for…