Over the last six months, Sona has evolved from a one-size-fits-all AI receptionist into something much more powerful: an AI agent that can handle calls, qualify leads, and move conversations forward.
If you’re new to Sona, it acts as your always-on front desk assistant — answering every call, capturing every opportunity, and making sure nothing falls through the cracks.
From call coverage → real-time triage and action
Sona has meaningfully improved with more capabilities and customization.
Sona used to:
- Answer FAQs
- Take messages and gather key info
- Log the call in your Quo inbox
That solved coverage.
Now Sona handles the next step — what actually drives your business forward.
Three new capabilities unlock this shift:
- Intent detection
- On-call SMS
- Call routing + actions
Instead of ending with “I’ll pass this along,” Sona can:
→ Qualify by asking the questions you’ve configured
→ Follow up via text message
→ Route calls to a human when needed
→ Trigger next steps in your CRM
1. Qualify leads instantly (and never miss one)
Capturing leads is a crucial part of any business; missed calls mean lost revenue. So we made Sona better at capturing every opportunity.
What’s new:
- Detects caller intent based on what the caller mentions
- Asks custom qualifying questions (service, timeline, location, etc.)
- Sends booking links or other information via SMS during the call
- Triggers actions like creating a Jobber request
What this means:
- Faster speed-to-lead
- No calls lost to voicemail
- Consistent lead capture — even at 7 p.m. on a Saturday
Imagine you’re running a home services business, juggling 20+ inbound calls per day. Many come after hours or when you’re on-site, so they go unanswered. Sona picks up every call, qualifies the lead in the moment, sends the next step by text, and captures the details your team needs to follow up fast. That means fewer missed opportunities, more booked jobs, and more revenue from the demand you’re already generating.
▶️ Want to learn more? Read our how-to guide on Sona job configuration.
2. More resolutions + route calls intelligently
Sona isn’t just better at handling leads — it also takes care of your existing customers. It makes sure they get the help they need when they need it.
What’s new:
- Answers FAQs in your configured tone + voice
- Sends links, forms, or directions via SMS in real time
- Logs every interaction for visibility
- Transfers calls with context attached
What this means:
- Fewer interruptions for your team
- Faster answers for customers
- Fewer internal handoffs, streamlined call flows
- Detects intent before routing
- The right person gets the right call — immediately
- More time spent on high-value conversations
Think of a property management company. They’re fielding calls from tenants, vendors, and prospective renters all day long. Some need maintenance help, some have simple questions, and some are ready to schedule a tour. Sona answers every call, understands what the caller needs, sends helpful information by text, and routes urgent conversations to the right person with context attached. That means faster resolutions for tenants, minimal interruptions for your team, and fewer calls getting lost in the shuffle.
See how you can set up Sona SMS by watching the video below:
What this unlocks and why it compounds
When Sona handles conversations end-to-end, the impact stacks quickly:
- Capacity without hiring. If Sona handles 15 calls a day at ~6 minutes each, that’s 1.5 hours per day or ~33 hours per month off your team’s plate. At $22 an hour, that’s ~$725 per month worth of work Sona handles.
- Speed-to-lead as a default. Every inquiry gets an immediate response — not hours later.
- A system of record for conversations. Every call becomes structured, searchable data that’s easier to follow up on than voicemail.
- Consistency at scale. Same experience across every call, every time, in every language.
- A foundation for automation. Sona feeds into call flows, CRM data, and integrations. Every conversation becomes data your other tools can act on.
More control, more customization
Another major shift: you now control how Sona shows up.
New customization options:
- Tone: Formal, neutral, or casual
- Multiple voice options
- Multilingual support: English, Spanish, and French
- Email notifications for Sona-handled calls
- Configurable behavior within call flows
This means Sona doesn’t just work — it works your way.
Watch the video below for a sneak peek or get the full breakdown on how to set up Sona.
The new front door to your business
The phone is your front door.
Sona makes sure:
- Every knock gets answered.
- Every conversation goes somewhere.
- Every opportunity is captured.
Try your first 10 Sona calls today with a seven-day free trial of Quo.
