Blog / Cierra Loflin
Cierra Loflin
Texas-native writer and editor with 3+ years in the business phone and VoIP space, dedicated to helping companies make sense of call forwarding, texting, and everyday phone system decisions. Believes the best content comes from rigorous fact-checking and real customer pain points, not guesswork.
Articles by Cierra
Published July 21, 2026
Why your small business needs a missed call solution
Most callers won't try you again after a missed call. Here's how to prevent missed calls with the right tools and setup.
Published July 20, 2026
How to set up call forwarding on iPhone in 6 easy steps
Discover the hassle-free way to set up call forwarding on iPhone and the benefits of using an alternative method.
Published July 17, 2026
Why texting from personal phones is killing your business
Texting customers from a personal phone risks lost history and legal headaches. See how to move to a business number.
Published July 12, 2026
Grasshopper pricing: Plans, add-on fees, & what you actually pay
How does Grasshopper pricing break down? Find out everything you need to know, including additional costs.
Published May 18, 2026
Call intelligence for small and growing businesses
Discover how call intelligence with AI-driven insights can improve your team's performance and customer satisfaction.
Published May 5, 2026
How to port a number away from Google Voice
Porting your number from Google Voice? Here's the full process for personal and business plans.
Published May 1, 2026
11 best free and paid Google Voice alternatives for 2026
Are you looking for a Google Voice alternative? We’ll explain why you should be and look at 11 alternatives.
Published March 5, 2026
11 Best Aircall alternatives in 2026
Looking for a business phone solution other than Aircall? We're here to help. Here are twelve Aircall alternatives.
Published January 15, 2026
11 Best business VoIP service providers in 2026
Compare key features and pricing for the best VoIP services to get the right option for your business and team.
Published September 25, 2025
Call flows: Why, how, and best practices
A call flow is a roadmap of how incoming calls are directed within a phone system. Learn how to set one up easily.
Published August 25, 2025
How to transfer calls effectively in 5 steps
Read this guide about how to transfer calls, from the difference between warm and cold transfers to etiquette.
Published June 25, 2025
8 best call recording AI tools for 2026
Need more than a basic call recording tool? Here are eight call recording AI tools plus their prices, pros, and cons.
