Grasshopper AI features (2026): What’s missing & better alternatives

If you’re evaluating Grasshopper as your business phone platform, you’re likely wondering what AI features they include. 

Grasshopper has three AI features in its platform: AI call summaries and transcriptions, AI call sentiment, and AI voicemail sentiment. However, these features have major limitations you should know. You can’t share summaries and transcripts with your CRM. They also have limited call recording storage. You can’t access recordings, summaries, and transcripts after 30 days. Plus, Grasshopper doesn’t have integrations with AI tools like Claude and ChatGPT to help you analyze your call and text data. It doesn’t have an API to build custom AI workflows either. 

In this article, we’ll share exactly how Grasshopper’s AI features work and where they fall short. We’ll also introduce a Grasshopper alternative that can scale with you as your business grows.

Grasshopper AI features: What you should know

Here’s a breakdown of the three AI features in Grasshopper’s platform, how they work, and where they fall short:

1. AI call summaries and transcriptions

Grasshopper provides automatic AI call summaries and transcriptions in its platform. Call summaries provide key conversation topics and action items for your calls. When you click into the full call transcript, you can see a timestamped account of what was discussed in the conversation. Each call summary and transcript is attached to the respective call recording in your Grasshopper account. This feature is available for users who upgrade to their Solo Plus plan.

You can access Grasshopper call summaries and transcriptions in the admin portal, desktop app, and mobile app. Go to your conversations, access a call recording, and you’ll see the AI call summary and transcript attached to that recording.

Unfortunately, there are a couple of drawbacks you should keep in mind with this feature:

1. Grasshopper only stores your call recordings for 30 days on its platform. You won’t just lose access to the recording; you’ll also lose access to your call summary and transcription. If you have long sales cycles or need to store recordings for compliance and training purposes, Grasshopper doesn’t offer any workarounds. 
2. No third-party Grasshopper integrations. You can’t share your summaries and transcripts with your CRM automatically. Your team will have to manually copy and paste this data between Grasshopper and your CRM. That means hours of manual after call work that slows down your team. 

2. AI call sentiment

Another AI feature available in Grasshopper’s platform is AI call sentiment. With this feature, you can quickly see whether customer sentiment in a call was positive, neutral, or negative. When you enable call recording, this feature is enabled by default. This feature is available for users who upgrade to their Solo Plus plan.

Here are a couple of drawbacks to keep in mind with this feature:

• No filters. You can’t filter your calls based on customer sentiment. You have to manually scroll through your call history and tap into the call logs based on their sentiment labels. 
• No customization. You can’t customize how AI call tags are applied to past calls. This is a static feature that offers no flexibility to users. You can’t create your own labels to track trends that matter to your team. 

3. AI voicemail sentiment

Grasshopper also offers sentiment analysis for voicemails. The feature functions similarly to the call sentiment feature. The difference is voicemail sentiment analysis is available on all Grasshopper pricing plans. 

As we pointed out with Grasshopper’s call sentiment analysis, you can’t filter your voicemails based on sentiment tags. You also don’t have the ability to track tags that matter to your business. 

4. AI receptionist integration

Another AI feature that Grasshopper offers is an integration with Smith.ai’s AI receptionist. You can forward calls from one of your Grasshopper extensions to Smith.ai’s platform. 

While that sounds like a great option in theory, it has a couple of drawbacks you should be aware of:

1. Added cost. If you choose to use this integration, you have to get a subscription to Smith.ai’s platform, which starts at $95 per month for its AI receptionist. 
2. Calls logged outside Grasshopper. While Grasshopper advertises this feature as a direct integration, the reality is your calls are logged outside Grasshopper’s platform. That means you’ll need to keep track of conversations happening in both Grasshopper and Smith.ai. Smith.ai can log calls in your CRM, but that makes call tracking confusing because your team has to manually log customer calls that happen in Grasshopper. 

Instead of toggling between multiple tools for an AI receptionist, you’re better off choosing a business phone platform that has a built-in AI agent. We’ll cover an alternative that offers this below.

How Quo AI compares to Grasshopper

Grasshopper does have a few AI features in its platform. However,they don’t do enough to help your team with their day-to-day operations. That’s one of the biggest reasons Grasshopper users move over to Quo, formerly OpenPhone. We offer unlimited calls and texts to US and Canadian numbers and dozens of ways to save your team time through AI and other automations far beyond what you get with Grasshopper. 

Here’s a high-level comparison of how Quo’s AI features stack up to Grasshopper:

AI feature	Quo	Grasshopper
AI call summaries and transcripts storage	Unlimited	30-day limit
AI call sentiment	✅	✅
AI voice agent	✅	X
Claude and ChatGPT integrations	✅	X
Customizable AI call tags	✅	X
AI voicemail sentiment	X	✅

Here’s a detailed look at how Quo’s AI features compare:

1. 24/7 AI voice agent available with every plan

If you’re growing fast, your team won’t be able to handle every call that comes in. That’s where an AI agent can make a difference.  

Sona, Quo’s 24/7 AI voice agent, does just that. It uses natural language to greet callers, take customer messages, and answer FAQs based on the information you give it. Your team won’t have to worry about missing a call, and customers won’t feel tempted to try a competitor after reaching your voicemail. Here are some of the key ways businesses can use  Sona:

• Custom scripts. You can create custom scripts for different call scenarios. Sona can follow scripts word for word and ask follow-up questions when needed.
• Send SMS messages. Sona can send texts to your callers if required. For example, if a caller wants to book an appointment with your team, you can instruct Sona to send your team’s calendar link. Your team can reduce the time it takes to schedule meetings. 
• Personality and tone. Customize Sona’s voice and tone based on your brand. You can choose between three different tones and four different voices. 
• Multiple languages. Sona can speak ‌English, Spanish, and French.

2. Integrations with Claude and ChatGPT

What if you could hire a world-class assistant that can handle Quo-related work on your behalf 24/7? Quo’s integrations with Claude and ChatGPT make this possible. 

Share your Quo calls and texts with AI tools like Claude and ChatGPT. Quo has an MCP server, which means you can seamlessly connect your Quo workspace with any AI platform. These integrations require AI call transcriptions, which are available on Quo’s Business and Scale plans. 

Here’s what you can do when you connect Quo with these AI tools:

• Uncover insights across your calls and texts. You don’t have time to review dozens of calls every day, but AI does. See where leads are running into bottlenecks and dropping off. Get call coaching recommendations you can implement immediately.
• Send batch follow-up texts to contacts. Drowning in messages from your customers? A business phone MCP can help you follow up with bulk replies. You can draft follow-up texts and send them yourself or have Claude or ChatGPT send them on your behalf. 
• Automatically update your address book. Keep your contact data up to date. With MCP, you can ask Claude to update contact information based on your most recent call transcriptions. 

3. Access call summaries and transcripts in your CRM

Your CRM is your team’s single source of truth. But if you can’t keep it up to date with your call summaries and transcripts, how truthful can it be?

With Quo, you can share your calls and text logs with your preferred CRM, including:

• General-purpose CRMs. These include HubSpot, Salesforce, Zoho, and Pipedrive. 
• Vertical CRMs. These CRMs are tailored to specific industries, including Jobber and Clio.
• Everything else. With our Zapier and Make integrations and the Quo API, you can share your call summaries and transcripts with any CRM. Plus, automatically log calls and texts. 

Call summaries and transcripts are shared automatically with your CRM. They’re linked to the right contact record so that all your customer interactions are stored in the right place. No need to spend hours updating your records and ensuring they’re up to date. 

4. Get high-quality insights with AI call tags

Surface recurring issues and identify opportunities with Quo’s AI call tags. You can create labels that matter to your team and track them automatically. For example, create tags like “New lead,” “Support issue,” and “Billing question.”. Quo uses AI to analyze your phone calls and tags them after a call ends. You can filter your call history using tags so that you can review past calls quickly. 

Note: AI call tags are available to Quo users on the Scale plan.

5. Zapier and Make integrations

These integrations aren’t strictly AI, but they’re necessary to access more AI-powered capabilities with your business phone. Zapier and Make enable integrations with thousands of applications. 

With Quo’s Zapier and Make integrations, you can share your call and text data with AI tools like Gemini, Granola, Krisp, and Perplexity. Here are two example workflows you can build:

• Granola meeting -> Quo follow-up SMS. Generate AI transcriptions for your video meetings with Granola and send a follow-up SMS with clear action items using Quo.
  • Granola: Note added to “Client calls” folder
  • Formatter by Zapier: Extract the action items section from the note body
  • Google Sheets or HubSpot lookup: Find the contact’s phone number by name
  • Quo: Send a follow-up message
• Sona call -> Perplexity data enrichment. For B2B teams with high inbound call volume, Sona can handle lead intake, and Perplexity can handle lead research. 
  • Quo: Call transcription completed
  • Filter by Zapier: Inbound calls only
  • Formatter by Zapier: Extract the business/company name from the Sona summary
  • Perplexity: Run a standard prompt to research the company in your Perplexity account
  • CRM: Update the contact note with Perplexity’s enrichment

See why Quo is the better business phone

Quo isn’t just better than Grasshopper when you compare their AI features. It’s also a better overall business phone. 

Don’t just take our word for it. Here’s what past customers had to say in their Grasshopper reviews:

“I have tried multiple online phone companies, including Google Voice and Grasshopper. The very best one has been Quo due to how easy it is to use and how many features it has, including knowing who on my team has called or texted a client right on the conversation view.” – Hector Bilbao, Principal, Real Tax Advisors LLC

“Quo is head and shoulders above Grasshopper. So if you want an endorsement from somebody else, if you have someone else who’s on the fence with Grasshopper… I’ve told people we are just beyond thrilled about it. Much superior product.” – Laura Cooley, President, CarePatrol

See why Quo is the better virtual phone system. Check out our full analysis of Quo vs Grasshopper.

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