Sona AI: Never Miss a Customer Again with this 24/7 AI Voice Agent

Handled by Sona

Smarter than voicemail, more affordable than an answering service

Sona greets callers, answers questions, and captures messages at a fraction of the cost.

Hear Sona in action

What your team sees

What your team sees:

Call flow builder

Customize Sona to work your way

Voicemail is a dead-end, leaving callers without answers. With Sona, responses are tailored to your business, guiding callers to provide the key information you need to follow up.

Control when Sona handles your calls

Add Sona to multiple points in your call flow so it can step in whenever you're unavailable. Customize its greeting, the questions it answers, and the information it gathers from callers.

Make Sona an expert on your business

Add details such as your business name, company description, operating hours, products or services, pricing, FAQs, and more.

Test Sona before launch

Hear Sona's responses to know exactly what your customers will experience.

Instruct Sona to handle specific scenarios

Go beyond basic call handling by telling Sona exactly what to do, schedule appointments, transfer calls, or route to specific departments, so every step fits your workflow and callers get the right next step.

Automatic oversight

Complete and effortless oversight

Keep track of every call without effort. Sona records, summarizes, and organizes conversations right in your Quo workflow.

Handled by Sona

Easily view and filter a list of calls handled by Sona on all your devices.

Automatic call logging

Every Sona call is recorded and includes an in-depth summary for easy follow-up.

Sona can help...

Take a message

If you’re in a meeting, on another call, or simply unavailable, Sona can handle incoming calls, take messages, and provide basic information to callers.

Capture leads

Customize the questions Sona asks new leads so your team has the info they need to follow up.

Answer questions

If customers often ask about business hours, appointment availability, pricing, or services, Sona can answer instantly, reducing the need for human intervention.

Transfer calls

When customers need a real person, Sona seamlessly transfers them to the right teammate or department for a fast, professional experience.

Don’t just listen to us

Christopher Sands

CEO

“With Sona, I never worry about missing a call again. It’s like having a smart, reliable assistant who always picks up. It’s professional, friendly, and on it 24/7.”

Kendall Carameros

Co-founder & COO

“Sona ensures that no calls go completely unanswered. Having someone available to take their information—even after hours—gives customers a better impression of Nutiliti. It reassures them that their concerns are being noted and will be addressed promptly.”

Jon Christensen

Co-founder

“Prior to adopting Sona, we struggled with consistently capturing after-hours communications, resulting in missed opportunities. We now have absolute assurance that every incoming call is handled promptly.”

Frequently asked questions

How much is Sona?

Sona starts free — you get ~10 calls a month at no cost. If you need more, paid plans begin at $25/month and scale based on usage, with lower per-call rates at higher tiers. You only pay for what you use, and you can cap usage to avoid unexpected charges.

Which Quo plan do I need to be on to use Sona?

Sona is available as an add-on for all Quo plans: Starter, Business, and Scale.

Can I purchase Sona while on a free trial of Quo?

No, you must be on a paid Quo plan to purchase Sona. Free trial users will need to convert to a paid plan first before adding the Sona add-on.

Is there a free trial of Sona?

Eligible customers can start a 7-day free trial of Sona. The trial includes full access to Sona’s features with unlimited usage. After 7 days, it auto-converts to a paid subscription unless canceled.

To start a trial, you must meet all of the following criteria:

Be on a paid Quo plan (not a free trial)
Use Stripe billing (not Apple iOS subscription)
Be a workspace Admin or Owner
Your workspace must not have previously trialed Sona

Can I test Sona before purchasing if I have an active Quo account?

Yes, you can drag the Sona block into your call flow and fully configure and test it before purchasing. When you try to publish the changes, you'll be prompted to purchase the add-on.

What languages does Sona support?

Currently, Sona only supports English. If a caller speaks another language, Sona won't be able to respond. We're working on adding support for additional languages in the future.

Can I configure Sona to handle different situations?

Yes, you can add multiple Sona steps in your call flow and configure each one differently. For example, you might have different knowledge or greetings during business hours versus after hours.

Can Sona make outbound calls?

Sona currently answers only inbound calls.

Does Sona work with other phone systems?

No, Sona is built to be used in Quo only so you can manage all your phone communication within one platform.

Never miss a call.  
Never miss a customer.

Experience Sona for yourself

Talk to Sona