No business is best for everyone. Any honest brand can admit it. We strongly believe Quo, formerly OpenPhone, is a best-in-class Voice over Internet Protocol service that helps businesses build personal customer relationships at scale. But we also know some Quo alternatives have unique features of their own.
We rebranded to Quo in 2025, but we still care deeply about helping businesses win more customers with effective communication. That’s why we’ve tested and compared the top VoIP providers on the market.
Here’s a detailed look at the best Quo alternatives, including what they offer and how they fall short.
Why choose Quo?
Quo is a modern VoIP phone service that offers mobile apps, desktop apps, and a web app. No matter what device you’re on, you can use our convenient business phone system to keep clients happy and stay in the loop with your team.
Here are some of our customer’s favorite Quo features.
When you want to create the best customer experience, it makes sense to have a central phone number for your business. You may also want a main number for specific teams, like sales or customer service. However, some VoIP services limit each phone number to one user.
Quo allows you to share phone numbers and see when your team members are typing text messages or on a call. You can also use internal threads for behind-the-scenes notes and warm call transfers. This allows you to collaborate better on client communication.
For phone numbers you don’t want to share, you can still set up call forwarding or routing when you’re away.
Scalability and integrations
Quo grows with your business and keeps your tech stack in sync. You can add teammates and upgrade features in seconds. If you expand to new markets, you can add a local number instantly for just $5 a month.
Quo offers integrations with essential business tools like email, Slack, HubSpot, and Jobber. You can even automate your text messages by connecting with Zapier.
Unlimited calls and texts
No matter what plan you have, Quo plans include unlimited calling and text messaging in Canada and the United States. You can easily work with clients and team members in both countries. You can even get toll-free numbers to give your business a larger presence.
We also make it easy to register your numbers for A2P 10DLC, or US carrier registration, which improves message deliverability.
Need to communicate with stakeholders abroad? Quo also supports international calls at affordable rates.
Powerful AI, automation, and insights
Quo helps you work smarter with AI and flexible workflows. You can avoid missed calls by setting up an AI voice agent to avoid missed calls during busy times or after-hours.
Many VoIP providers offer call recording as a premium feature, but call recording comes standard with every Quo plan. You can start recording your business calls to improve your service quality, train team members, and resolve disputes. You’ll also get AI transcripts and summaries on our Business plan.
Plus, you can set up auto-replies and instantly receive voicemail transcriptions as texts.
Business-friendly pricing
When you’re running a startup or small business, your budget is far from unlimited. Many VoIP subscriptions can make it feel like your revenue is flying away. But Quo offers some of the most affordable rates in the industry, with plans starting at just $15 per user per month — no hidden fees.
Reliable customer support
Our customer support team is always ready to help via email or chat. If you need help with porting your phone number, setting up an IVR phone menu, and more, we have your back.
Our team also welcomes and actively adapts based on feedback. So if you’d love to use Quo instead of the alternatives but really need an extra feature before you make the switch, feel free to suggest it! We’re constantly developing new features with our clients and potential clients in mind.
The best Quo alternatives compared
Before we dive into the details, here’s how each virtual phone system stacks up:
| Provider | Starting price | Unlimited calling to US & Canada | SMS/MMS to US & Canada | Shared phone numbers | Additional phone numbers |
|---|---|---|---|---|---|
| OpenPhone | $15 per user per month | ✓ | ✓ | ✓ | $5 per number per month |
| Vonage | $19.99 per number per month | ✓ | Local US and Canadian numbers only | Requires upgrade or add-on | Cost varies |
| RingCentral | $20 per user per month | ✓ | 25 messages per user per month | Calls only | $4.99 per number per month |
| Dialpad | $15 per user per month | ✓ | US & Canadian customers only | ✓ | Requires upgrade, then $5-$15 per month |
| GoTo Connect | No public pricing | ✓ | US & Canadian customers only | Shared inbox only | Varies by country |
| Ooma | $19.95 per user per month | ✓ | Requires upgrade | ✓ | $9.95 per number per month |
| Nextiva | $15 per user per month | ✓ | 100 SMS per user per month | Requires upgrade | Contact sales |
| 8x8 | No public pricing | ✓ | ✓ | ✓ | Contact sales |
| Grasshopper | $14 per month | ✓ | MMS messaging for local numbers only | X | $9 per number per month |
| MightyCall | $15 per user per month | ✓ | ✓ | Calls only | $5 per number per month |
| Aircall | $30 per user per month | ✓ | ✓ | ✓ | $6 per number per month |
| Zoom Phone | $10 per user per month | Requires upgrade | US, Canadian, and Australian numbers only | Calls only | $5 per number per month |
Quo has many unique features to help you build relationships with your customers. We also know we’re not the only VoIP provider out there — and you may want to compare different services before settling down.
Let’s look at 11 Quo alternatives if you want to expand your search.
1. Vonage: Best alternative with an API offering
Vonage offers unlimited domestic calling on Android, iOS, and desktop. There are two built-in phone plans for you to use, as well as API add-ons if you want to build your own solution.
While Vonage offers many of the features Quo has, they’re paid add-ons most of the time. Since you have to pay extra for toll-free numbers, voicemail transcriptions, and on-demand call recording, their plans end up being more expensive tha Quo over time.
Plus, Vonage’s starting price is higher tha Quo’s at $19.99 per number per month for smaller teams. Yes, Vonage charges small businesses more per month — the fewer users you have, the more you pay per user.
If you’re a growing business, Quo is still the most cost-effective VoIP solution for the price.
Key features of Vonage
- SMS and MMS
- Auto-attendant
- Simultaneous ring
- Call forwarding
- Call hold
Vonage drawbacks
- Paid add-ons: Quo features like call recording, voicemail transcripts, and toll-free numbers are paid add-ons when you use Vonage.
- No AI features: Quo has AI features like call summaries and message responses to optimize your team’s communication workflows. Vonage doesn’t have these features.
- Add-on fees: Vonage’s pricing isn’t fully transparent. You get a good deal for video, but you need to pay a lot of extra fees for basic things like customer support, call recording, and voicemail transcripts.
Vonage pricing
As mentioned earlier, Vonage’s pricing depends on how many people are on your plan. If you sign up between one and four users, here’s how their plans break down:
- Mobile: $19.99 per number per month to access unlimited domestic calling, SMS and MMS, and support for desktop and mobile apps
- Premium: $29.99 per number per month to access unlimited video meetings with up to 200 participants, virtual receptionist, integrations with business apps, analytics and reporting, and support for VoIP desk phones
- Advanced: $39.99 per number per month to access single sign-on, 15 hours of on-demand call recording per month, voicemail transcription, and call groups
You can get a full comparison of Quo vs Vonage.
2. RingCentral: Best alternative with desk phone rental options
RingCentral is a legacy platform offering unified communication tools, including texting, calling, and video conferencing. You can also rent physical desk phones if you want to build a traditional contact center.
With RingCentral, you can get some of the features available in Quo, although you should know they come with significantly more limitations. For example, RingCentral only provides 100 toll-free minutes, 25 text messages, and limited storage per user per month on the base plan. You need to upgrade if you want more of each, which can be a dealbreaker for growing businesses.
And no matter how much you upgrade, you’re subject to storage retention policies that delete most of your data — think call recordings and call logs — anywhere between 30 days to 12 months.
Key features of RingCentral
- Free unlimited calls in the US and Canada
- One free US, Canadian, or toll-free number per user
- Voicemail transcriptions with upgrade
- Call recordings with upgrade
- Integrations with Slack, Microsoft 365, Salesforce, Zendesk, and other CRMs with upgrade
- Video meetings supported
RingCentral drawbacks
- Clunky user experience: One of the biggest drawbacks of RingCentral is the user experience. One G2 reviewer explains that RingCentral has “a confusing interface for adding new phones and users. It is overly complicated.” Quo offers a user-friendly interface with shared inboxes for voicemail, texts, and calls.
- Customer support issues: RingCentral boasts 24/7 support, but their turnaround on tickets can feel like no one’s really there at all. According to one G2 reviewer, “Whenever there is an outage, customer service response is slow or non-existent.” In contrast, Quo offers highly responsive customer support via live chat and email.
- Limited file storage: With RingCentral, call recordings and other files expire after 90 days. This could make it difficult to get context from your team or continue building great relationships with your customers. Quo, thankfully, doesn’t put a limit on your file storage — and you never have to upgrade to unlock more space.
- Texting limits: The cheapest RingCentral plan only includes 25 text messages per user per month. RingCentral charges you for any additional messages sent. The most expensive plan (starting at $35 per user per month) only allows for 200 messages per user per month. Quo provides unlimited text messaging in the US and Canada with each plan, which means you can scale your business without paying extra per month.
RingCentral pricing
Here’s how RingCentral pricing plans break down:
- Core: $20 per user per month to access unlimited domestic calling, SMS and MMS, and IVR
- Advanced: $25 per user per month to access auto call recording, advanced call monitoring and handling, and multi-site management
- Ultra: $35 per user per month to access unlimited enterprise-grade HD video, whiteboards, messaging, customizable business insights, and unlimited file-sharing with storage for files and recordings
3. Dialpad: Best alternative for managing call centers
Dialpad is a business communications system offering call center software to larger businesses. The base plan starts at $15 per user per month and unlocks modern features to grow your business. These include AI meetings, voicemail transcriptions, and speed coaching tools.
But Dialpad is bloated with features that may be best suited for call centers — not fast-growing businesses. You may not need video calling or whiteboarding with Miro, but that’s what you get when you pay for a Dialpad plan.
Keep in mind toll-free numbers are an expensive add-on with Dialpad. You also have to upgrade if you want better integrations for your number.
And speaking of upgrades, some of Dialpad’s most basic features are locked behind more expensive plans. You can’t set up auto-replies, send international texts, or get additional numbers unless you pay for the Pro plan which costs $25 per user per month.
Key features of Dialpad
- Free calling in the US and Canada
- Desktop and mobile apps and Chrome extension
- Shared phone numbers
- Voicemail transcriptions
- Business app integrations with upgrade
- Speed coaching
Dialpad drawbacks
- Expensive toll-free numbers: Dialpad charges $15 per month for toll-free numbers. With Quo, you can get toll-free numbers included in your plan and additional ones for just $5 per month.
- Integrations locked away: Dialpad has several unique integrations, but even basic ones like Slack and Zapier are locked behind upgrades. You only get G Suite with a basic plan. Fortunately, Quo sets you up for success with Slack, Zapier, and email, including Gmail, integrations with all plans.
- Inconsistent pricing system: Dialpad’s pricing isn’t unified like its platform. If you need more than one phone number or the option to text internationally, you must upgrade to their Pro plan. Thankfully, Quo offers three simple pricing tiers to ensure you’re not paying twice for the essentials.
Dialpad pricing
Dialpad pricing plans for their business phone solution are:
- Standard: $15 per user per month to access unlimited calling, unlimited AI Meetings for up to 150 participants, and SMS, MMS, and team messaging
- Pro: $25 per user per month to access 24/7 live agent support, CRM integrations like Salesforce, Zendesk, HubSpot, Zoho, and the Microsoft Teams integration
- Enterprise: Contact for pricing to access 100% uptime, unlimited office locations, and unlimited departments/ring groups
4. GoTo Connect: The best alternative with a conference bridge
GoTo Connect is a cloud-based communications platform supporting phone calls, texts, and video conferencing. Even its most basic plan comes with video — and its highest-tier plan even offers real-time video call quality reports.
But GoTo Connect can be tricky to configure. As some reviewers put it: Some technical aspects of the system can be too complicated to troubleshoot.
Plus, the extra limitations may be too much for some businesses. Shared inboxes aren’t available on the base plan, and you won’t have access to SMS campaigns to send bulk messages. If you upgrade to unlock more of these, keep in mind you still have to pay extra for toll-free calls. Once you use up your pool of 1,000 minutes, you have to pay an additional $.019 per minute.
You also have to spend extra on SMS credits to text customers from your business number. Unlimited texting isn’t supported, so no matter how much you pay for a plan, you still have to pay extra fees.
If you’re using GoTo Connect as an audio and phone service, you may find must-have features locked behind more expensive plans. That’s not something we do. Instead of trying to be a jack-of-all-trades, Quo has mastered one: being the best modern business phone possible.
Key features of GoTo Connect
- SMS and MMS messaging available to US and Canadian customers only
- Unlimited extensions
- Integrations with Google Workspace and Microsoft Outlook
- Conference calling
- Integrations with Zoho, Zendesk, and Salesforce with upgrade
- Free international calling to 50+ countries
GoTo Connect drawbacks
- Costly toll-free minutes: Unlike GoTo Connect, which limits toll-free minutes to 1,000 per month, Quo includes unlimited toll-free minutes with every plan.
- No price transparency: GoTo Connect no longer offers public pricing. Instead, they force you to talk to their sales team to get a quote. Quo, in contrast, offers transparent pricing so you can make informed decisions.
GoTo Connect pricing
GoTo Connect’s pricing isn’t publicly available, but you can still see its tiers and features on the website:
- Phone System: Video meetings, team chat, SMS and MMS, Microsoft Teams integration, and free calls to 50 countries
- Connect CX: Social media integrations, shared inboxes, and AI-powered call summaries
- Contact Center: Auto-queue callback, intelligent call routing, and rep monitoring tools
5. Ooma: Best alternative with legacy features
Ooma is a Quo alternative selling its own line of VoIP phones, including a few wireless options. They also offer instant product recommendations so you can find the best deal without getting on a sales call.
But Ooma is still a legacy platform, which means it uses older telephony to connect your calls to customers. As one reviewer stated, “We got phones that wouldn’t ring, sound like speaking in a barrel, no hold button on the phones, no separate lines buttons, and so on. We ported our business lines to them before realizing they would set us up with this inadequate equipment.”
Ooma’s pricing plans come with unnecessary features for businesses, including intercom calling and analog fax machine support. Unless your business has a large physical location, neither of these features is necessary — but you wind up paying for them anyway.
And keep in mind Ooma’s support for international calls may be limited. Another reviewer said:
“Ooma is okay for local calls and is much cheaper than Bell or Rogers but they have stopped allowing customers to use phone cards to make long distance calls. The only company Ooma will allow you to make long distance calls with, is Ooma.”
Key features of Ooma
- Free calling in the US, Canada, and Mexico
- Texting in the US and Canada with upgrade
- Voicemail transcriptions with upgrade
- Ring groups
- Call recording with upgrade
- Auto-attendant
Ooma drawbacks
- Required upgrade for calling with desktop app: With Ooma, you can only use the mobile app to manage calls on the base plan. To call on the desktop app, you need to upgrade to Ooma Office Pro. Ooma doesn’t support browser-based calls or shared phone numbers. Quo offers Android, iOS, desktop, and web apps to all users, so you can simply log in to whatever device is most convenient.
- Expensive desk phones: Ooma’s desk phone products range from $50-$600 each on top of the VoIP plan. Meanwhile, Quo’s feature-rich platform is available on any computer, laptop, or smartphone.
Ooma pricing
Ooma’s pricing plans for their business phone system are:
- Essentials: $19.95 per user per month to access 50+ standard features, unlimited calling in the US, Canada, Mexico, and Puerto Rico, and virtual receptionist
- Pro: $24.95 per user per month to access everything in Essentials, calling on desktop app, text messaging, and videoconferencing with up to 25 participants
- Pro Plus: $29.95 per user per month to access everything in Pro, CRM Integration, videoconferencing with up to 100 participants, and hot desking
6. Nextiva: Best alternative with video calling
Nextiva is a strong Quo alternative priced similarly to Ooma. The company offers conference calling hardware, advanced features for video calling, and video conference recording. It also offers unlimited calling in the US and Canada.
The biggest problem with Nextiva is it’s fairly expensive. SMS is limited to 100 messages sent and received per user per month before you’re charged extra. Nextiva offers toll-free numbers but doesn’t include toll-free minutes on the base plan. Even if you upgrade to the Engage plan, you’re limited to 2,000 toll-free minutes and 500 texts per user per month.
You also can’t try out Nextiva for free without talking to their sales team first. If you want to trial different service providers before engaging with their sales team, Nextiva isn’t going to be a good fit for your team.
Key features of Nextiva
- Free calling and video calling in the US and Canada
- Mobile text messaging
- Desktop, web, and mobile apps
- Voicemail transcriptions
- Auto-attendant with IVR
- Business app integrations with Outlook and Google Contacts on base plan
Nextiva drawbacks
- Pricing that’s not small-business-friendly: Nextiva charges a lot for basic features. The base plan costs $15 per month and doesn’t include integrations like Slack or call recording. Our pricing plans also start at $15 per user per month, but you get more value for your subscription.
- SMS is limited: Texting is a pretty basic business communication tool these days, but Nextiva doesn’t offer unlimited SMS with its plans. Quo offers unlimited SMS and MMS in the US and Canada with zero upgrades needed.
Nextiva pricing
You can choose from three different Nextiva pricing plans:
- Core: $15 per user per month to access inbound and outbound voice calls, SMS/MMS up to 100 messages per user per month, voicemail transcriptions, and a simple IVR
- Engage: $25 per user per month to access unlimited call recording, a toll-free number and 1,000 toll-free minutes, unlimited video meetings, and Microsoft Teams integration
- Power Suite CX: $75 per user per month for the inbound sales and service call center, priority and skills-based routing, supervisor dashboard, and automatic call distribution callback
7. 8×8: Best alternative for teams with call centers
8×8 is a Quo alternative for teams with larger call centers. Since it can handle video and audio conferencing with up to 500 people, you can use your helpdesk to reach more customers.
You should know this call center solution comes with several restrictions, namely file storage. Most of your data expires after just 30 days — unless you’re willing to pay an add-on for an extended timeline of 130 days. Need your data for longer than that? You’re forced to pay for another add-on for ‘cold storage’ up to 10 years. Once you reach the end of your cold storage license, 8×8 permanently deletes your recordings.
Many customers also struggle to understand 8×8’s confusing interface. The admin console may be tricky to navigate without prior experience.
Here’s what one past customer had to say about 8×8’s UI:
“The X-series admin portal could use some work. We frequently use features such as call logs that are difficult to find. Unfortunately, it is sometimes necessary to contact technical support to determine where things are.”
Key features of 8×8
- Auto-attendants
- Music on hold
- Unlimited calling in the US and Canada
8×8 drawbacks
- Limited texting features: Want to send an SMS or MMS to international customers? This isn’t possible with 8×8. You also can’t send texts from a toll-free number, which means you’re limited to local texts from your local business phone number. With Quo, you can send unlimited texts in the US and Canada from any phone number you choose. You can also send international texts from local and toll-free numbers.
- Lack of transparent pricing: 8×8 is yet another Quo alternative that decided to take its prices underground. You can’t see any of their prices online, which means you can’t make informed decisions without getting in touch with their sales team. This isn’t the case with Quo — all our prices are available online.
8×8 pricing
8×8’s pricing isn’t listed publicly. You’ll have to reach out to their sales team and request a quote.
8. Grasshopper: Best alternative for multi-digit extensions
Grasshopper is a well-known phone system for small businesses. All its features come standard with every plan, so you don’t need to shop for the best tier. Unlike Quo, Grasshopper’s cost is based on how many phone numbers and extensions you want.
This isn’t necessarily cheaper, however. Grasshopper’s least expensive plan starts at $14 per month, but you have to upgrade if you want more than one user on your plan. Even if you do, additional numbers are priced at $9 per number per month. This means you have to pay $34 per month for two users and two business numbers. With Quo, that same scenario would cost just $30 per month.
Even if you pay extra for Grasshopper, you should know it lacks the features modern SMBs need. All plans come with the same basic features — think calling, texting, voicemail. But no matter how much you pay, you can’t get shared numbers, call transcripts, or third-party integrations.
Key features of Grasshopper
- Free calling and texting in Canada and the continental US, not including Alaska or Hawaii
- Desktop and mobile apps
- Voicemail transcriptions
- Custom greetings
- Virtual fax
Grasshopper drawbacks
- Call transcripts: One of the biggest features Grasshopper doesn’t have is call transcripts. Using Quo, you can get automatic transcripts and summaries on every number on the Business plan at $23 per user per month.
- Pricey additional numbers: Grasshopper doesn’t offer many phone numbers on each plan, so if you have a growing team, you have to buy more for $9 per number per month. Quo, however, grows with you. Every new user gets their own number for free — any additional numbers are $5 per number per month.
- No web app: Sometimes your browser is the most convenient place to manage calls. Grasshopper doesn’t offer that option. Quo offers a web app in addition to desktop and mobile apps so you can take work on the go.
- Lack of integrations: Grasshopper doesn’t integrate with any third-party platforms, which means your business phone system has to live in a silo. If you want a communication solution that connects to dozens of other apps, you can rely on Quo to connect the rest of your tech stack.
Grasshopper pricing
Grasshopper’s pricing plans for small businesses include:
- True Solo: $14 per month for one user only, one phone number, and one extension
- Solo Plus: $25 per month for unlimited users, one phone number, and three extensions
- Small Business: $55 per month for unlimited users, four phone numbers, and unlimited extensions.
9. MightyCall: Best alternative if you don’t need advanced SMS features
MightyCall is an alternative to Quo offering call management software for customer support teams and supervisors. Each plan comes with unlimited call and text support in the US and Canada, as well as a mobile app and webphone support so you can take calls on the go.
But MightyCall could make it difficult for your team to get the context it needs. Every phone call, voice message, and text message with a customer goes into a separate inbox — which isn’t ideal for getting context quickly.
Speaking of text messages, MightyCall only offers bare-bones messaging features. You can’t automate texts, set up auto-replies, or use snippets to save time.
If you’re fine with basic SMS, MightyCall may be a good fit for your business. But if you want to take more work off your plate through features like scheduled text messages and snippets, Quo is still the better option.
Key features of MightyCall
- International numbers
- Customer support
- Custom greetings
- Conference calling
- Call recording
MightyCall drawbacks
- Lack of collaboration features: MightyCall doesn’t have a unified inbox where users can tag each other in conversations and collaborate. With Quo, you can create shared numbers with intuitive inboxes collecting all calls, texts, and voicemails in the same thread.
- Basic SMS: MightyCall doesn’t offer snippets, auto-replies, or AI-generated message responses. If you want your team to save time sending messages to your customers, you can use Quo to get these advanced features on the Starter plan for $15 per user per month.
MightyCall pricing
The cost of MightyCall depends on which plan you choose:
- Core: $15 per user per month with a three-user minimum to access unlimited calling, unlimited messaging, and three business phone numbers
- Pro: $23 per user per month with a three-user minimum to unlock supervisor workspace, live call monitoring, and analytics and reporting
- Power: $30 per user per month with a three-user minimum to access Preview dialer, Progressive dialer, and a dedicated account manager
- Enterprise: Contact sales for a quote to access Predictive dialer, SIP trunking support, and custom integrations
10. Aircall: Best alternative for global call centers
Aircall is one of the few VoIP services to offer unlimited international calls. Since it’s available in more than 100 countries and integrates with more than 100 business tools, it’s a good alternative for businesses wanting to set up a global call center.
But Aircall’s rates aren’t super transparent or easy to understand. First, you may notice there are user limits on every plan. The Essentials plan requires a three-user minimum, which means their listed $30 per user price is really a $90 per month minimum. Second, notice that their AI tools like call transcriptions and summaries require a $9 per month add-on. You don’t need to worry about this with Quo — these features come standard on our Business plan for $23 per user per month.
If you’re stuck on Aircall because of its unlimited international calls feature, you should know it costs a lot to set up. You only get unlimited calls in the US and Canada on the first and second plans. You have to upgrade to the Custom plan — a 25-user minimum with no listed price — to unlock unlimited calls worldwide.
The bottom line? Unless you make a lot of international calls every month, you’re probably better off with Quo’s affordable monthly plans and competitive international rates.
Key features of Aircall
- Call routing
- Auto-attendant with IVR
- SMS
- Toll-free numbers
- Call recording
- CRM phone integrations
Aircall drawbacks
- Texting limitations: Aircall limits its messaging features on every plan. If you have a US number, it’s not possible to text beyond the US and Canada. If you use a phone menu on a number, you can’t send texts at all. In contrast, Quo offers free SMS and MMS in the US and Canada with every plan. You can also send international texts and messages on numbers with a phone menu.
- Minimum users: Aircall requires a three-user minimum for its two most affordable plans. For its top-tier plan, there’s a 25-user minimum. If you’re a team of one or two, you may have to pay for nonexistent people. Thankfully, Quo is solopreneur-friendly. Just add or remove users as you need to — no pressure!
Aircall pricing
Aircall’s pricing plans include:
- Essentials: $30 per user with a minimum of three users, unlimited calls within the US and Canada, essential telephony features including IVR, call recording and click-to-dial, and SMS
- Professional: $50 per user with a minimum of three users, access to the Salesforce integration, mandatory call tagging, and advanced analytics and call monitoring
- Custom: Custom quote for a minimum of 25 users, unlimited calls worldwide, custom analytics, and custom onboarding
11. Zoom Phone: Best alternatives for teams using Zoom meetings
Zoom Phone is a good choice if you’re already using Zoom for video meetings, since it works well with the platform’s other tools. Zoom includes standard VoIP features like auto-attendants, ring groups, and call recording — even on the base plan. However, advanced analytics dashboards and the AI assistant require upgrading to bundled Workplace plans or purchasing the Power Pack add-on.
Zoom Phone’s starting price may seem affordable on the surface, but it can quickly become expensive for small teams. Unlike with Quo, essential features like unlimited outbound calling and additional cloud storage require upgrading to higher-tier plans. This means you might pay more than you expected to get the features you need.
Key features of Zoom Phone
- Inbound calls, texts, and video meetings
- Integrations with other Zoom Services: Zoom Workplace, Scheduler, Rooms, and Events & Webinars
- Team SMS summaries with add-on
Zoom Phone drawbacks
- Outbound calls are billed by the minute: While internal calls between teammates are free, you’ll pay by the minute for any outbound calls on the base plan. That’s a significant drawback for scaling teams, especially since most modern VoIP providers — including Quo — bundle unlimited calling into their standard pricing.
- Reporting and analytics aren’t included in any plan: Need call queue analytics or historical insights? That’ll cost you extra. The Zoom Phone Power Pack costs $25 per user per month and unlocks reporting tools, enhanced analytics, and shared messaging. Compare this to Quo, which includes shared texting and analytics in the $15 base plan — no add-ons required.
Zoom Phone pricing
- You can choose from five different Zoom Phone pricing plans:
- US & Canada Metered: $10 per user per month for metered domestic calling, SMS and MMS in the US and Canada, auto-attendant, and Zoom meetings
- US & Canada Unlimited: $15 per user per month for unlimited outbound calls in the US and Canada, metered international calling, and AI call summaries
- Pro Plus: $18.32 per user per month for access to Zoom Workplace Pro, plus everything in the Unlimited plan
- Global Select: $20 per user per month for unlimited calling in 40+ countries, a direct dial number, and everything in US & Canada Unlimited
- Business Plus: $22.49 per user per month for access to Zoom Workspace, Business, visitor management tools, real-time reporting dashboards, and access to international calling add-ons
How to choose a business phone system
Whether you have one customer or one thousand, choosing the right business phone system helps you grow. Keep these factors in mind:
- Integrations: Without integrations, you’ll lose valuable time on manual data entry and miss key insights. A phone system that connects with the third-party tools you already use helps you focus on customers and improve your workflow.
- Value for money: Some phone systems continuously improve their product, while others remain in ‘beta-mode.’ Look for one with frequent product updates so you get the most out of your subscription.
- Scalability: It should be easy to add phone numbers, users, and features when you need them. Avoid phone systems that make you contact sales or jump through hoops when you want to change your plan.
- Reliability: The last thing you want is to lose customers because of missed or dropped calls. Look for a phone provider with uptime reliability and call quality you can count on.
- AI features: Manually taking notes and categorizing calls wastes countless hours you could spend connecting with customers. AI call transcripts, summaries, and call tags help you save important details and stay organized without lifting a finger.
Is a Quo alternative right for you?
Few VoIP services offer starting prices as close to Quo’s. And even at competitors’ higher rates, you don’t always get more features.
That said, no two businesses have the same needs. If you’re looking for features like video conferencing or more phone number options local to Europe and other continents, Quo alternatives may be better suited to you.
But if those features aren’t your non-negotiable priorities, we invite you to start a free, seven-day trial of Quo.
FAQs
Nextiva, Zoom Phone, and Dialpad are a few popular alternatives to Quo. We’re admittedly biased, but we believe Quo is the best option for most growing teams.
We offer team collaboration with shared numbers and internal threads, automation capabilities, and 7,000+ integrations. Quo also supports texting outside the US and includes features like auto-replies to save time texting. You can get a free seven-day trial to test the platform, after which plans begin at $15 per user per month.
Quo is a good choice for small businesses since it’s easy to use, scalable, and affordable with plans starting at $15 per user per month. We have professional features like auto-attendants, call routing, and CRM integrations at a lower cost than traditional carriers.
You can keep your number from Quo if you decide to change providers. The process for porting out your number from Quo is free and easy.
Business owners who have switched from Grasshopper to Quo have said that Quo is a much more modern phone solution. The platforms are similar price-wise, but on Quo you get many more features like shared numbers, SMS templates, scheduled messages, 7,000+ integrations, and more.
You can get a free seven-day trial to test the platform, then plans begin at $15 per user per month.
