Weave pricing, plans, and hidden fees 

Your front desk is busy enough. If your phone system is making it harder, Weave is probably already on your radar.

Weave is built for dental, veterinary, and medical practices. It promises to bring calls, texts, scheduling, and payments into one platform. But what you’ll pay for all of that isn’t easy to find out.

This guide covers Weave’s pricing, plans, hidden fees, and paid add-ons. We also share an alternative that may be a better fit for your practice.

Weave pricing and plans at a glance

Weave is a cloud phone system built for dental offices, optometry clinics, and veterinary practices. It lets you make and receive calls while staying HIPAA-compliant. Weave also supports two-way texting and automated appointment reminder texts to help reduce no-shows.

First, let’s dig into its primary service.

Feature	Pro	Elite	Ultimate
Price per month	Starting from $249 per month	Not publicly listed	Not publicly listed
VoIP phones	✓	✓	Up to 15 VoIP desk phones, T85
Appointment reminders	✓	✓	✓
Schedule confirmations	✓	✓	✓
Bulk texting, monthly limit	1,500 messages	3,000 messages	15,000 messages
Missed call texting	✓	✓	✓
Phone tree, or IVR	✓	✓	✓
ASAP list and waitlist	✓	✓	✓
Reviews	✓	✓	✓
Email marketing	✓	✓	✓
Customer profiles	✓	✓	✓
Text to pay	✓	✓	✓
Buy now, pay over time	✓	✓	✓
Practice analytics, dental only	X	X	✓
Quarterly one-on-one training	X	X	✓
Insurance verification, dental only	X	✓	✓
Vaccine reminders, vet only	✓	✓	✓

Just know Weave’s pricing page only shows a starting price of $249 per month for the Pro plan. Going through a sales call and scheduling a demo is the only way to discover the true cost of using this platform.

You should also know Weave offers different tiers of service. They’re complicated to compare and may not be the right fit for growing practices. 

Let’s take a closer look at each plan:

Pro plan

Pricing: Prices start at $249 per month

Best for: Small to medium-sized healthcare practices that need basic communication tools

The Pro plan is Weave’s entry-level offering. It provides some of the basic tools most practices need to manage patient communication and keep their schedules full. 

Here are the key features of the Pro plan:

• VoIP phone system
• Two-way texting
• Appointment reminders
• Schedule appointment confirmations
• Phone tree 
• 1,500 pooled text messages
• Review requests
• Missed call auto-replies

It’s worth noting while the Pro plan covers basic communication, it’s missing a few features your practice could use. For example, tools like online scheduling and insurance verification for dental practices aren’t included. To access them, you’ll need to upgrade.

Elite plan 

Pricing: Not publicly available

Best for: Multi-location practices that rely on online scheduling and frequently texting patients 

The Elite plan builds on Pro and is a better fit for practices that rely on patient self-scheduling to manage high call volume and need a higher monthly text limit.

Here are the key features of the Elite plan:

• 3,000 pooled text messages
• Online scheduling
• Digital forms
• Insurance verification for dental practices

But despite being Weave’s most popular tier, Elite still has limits that growing healthcare practices may run into over time. To get 1:1 personalized training, analytics for dental practices, and higher messaging limits, you’ll need to upgrade to Ultimate.

Ultimate plan 

Pricing: Not publicly available

Best for: Healthcare practices that need VoIP desk phones for a more traditional office setup

The Ultimate plan is Weave’s highest tier. It includes everything in Pro and Elite, plus hardware for traditional offices. You’ll also get analytics tools.

Here are the key features of the Ultimate plan:

• 15,000 pooled text messages
• Call intelligence to get insights into customer sentiment
• Up to 15 VoIP desk phones
• Analytics for dental practices
• Quarterly 1:1 personalized training

Even on the Ultimate plan, you still don’t get access to the TrueLark add-ons without paying extra. You’ll also have to pay for additional messages if your pooled texts run out. These types of limitations can make it difficult to scale your practice.

Weave Base Bundle

The Base Bundle focuses on communication tools that help your practice respond to patients across phone, text, and internal chat.

Here’s what’s included in the Base Bundle:

• Call Pop lets you see patient information when they first call your practice
• Digital fax
• Two-way texting
• Missed call texting
• Text to pay
• Mobile app
• Missed text message
• Team chat
• Customer profiles
• Call analytics

Keep in mind that if you integrate your other tools with Weave, you’ll get two Weave VoIP desk phones included with your plan if your team still uses landlines, such as the Yealink T57W.

Weave Specialized Suites

Weave also offers Specialized Suites that help increase patient engagement. Pricing isn’t public, but here’s what you can expect to get with each.

• Coordinate Suite: Appointment reminders, save-the-date reminders, birthday texts, recall and reactivation campaigns, ASAP lists, and quick fill tools
• Attract Suite: Reviews and reputation management, Text Connect, email marketing, and bulk texting

Keep in mind some features only work when Weave is connected to your other tools, such as your EHR or CRM. That’s because Weave needs access to patient information to automate certain workflows. For example, vaccine or eyewear reminders will automatically send based on your patient’s records.

Weave’s paid add-ons and other fees

Weave’s advertised pricing isn’t the only cost to factor in when growing your practice. There are also paid add-ons and hidden fees that can quietly inflate your bill and make it harder for your business to scale. 

For example, Weave charges separately for:

• Additional messages. Weave caps texting on every plan. If you go over your limit, you can buy one-time bundles of up to 50,000 messages. Keep in mind you can only send up to 10,000 messages a day. Pricing for these bundles isn’t listed publicly.
• Paid training sessions. To get personalized help, you have to pay $199 per 60-minute session. 
• AI receptionist. Weave’s AI receptionist is a separate paid add-on and works across text and voice. Keep in mind that it’s still in beta and only supported if your office uses Open Dental, Dentrix, or Eaglesoft as your practice management software. You’ll need to contact Weave directly to use it.
• TrueLark. If you want to use Weave with TrueLark, you’ll need to pay a monthly add-on fee. Pricing isn’t public. Plus, it’s only available to dental offices using Eaglesoft, Dentrix, or Open Dental, including single- and multi-location practices.
• Data export fees. If you decide to leave Weave, requesting a full export of your subscriber data may come with an additional charge.

5 Key things to keep in mind before choosing Weave

Weave’s pricing plans tell part of the story, but they’re not the only thing that should give you pause.

Here are five more drawbacks of Weave you need to consider:

1. Pricing isn’t transparent

Weave doesn’t publicly list pricing for any of its services beyond the Pro plan and its paid training sessions. To get a quote, you have to contact the sales team and sit through a demo first. From there, a rep builds a custom proposal based on your practice size, the number of phones you need, and any add-ons you want.

This makes it hard to budget upfront. Since you don’t know the initial cost, you can’t benchmark Weave against competitors or forecast what you’ll spend. It’s also why many practices choose Weave alternatives that offer better features, transparent prices, and let you test the platform free by signing up for a free trial without having to talk to a sales rep.

2. Customer support doesn’t meet users’ expectations

Apart from non-transparent pricing, many Weave users struggle to get a response from its support team.

One user writes:

“The support is extremely disappointing. Since signing up over a year ago, I’ve repeatedly reached out — via both email and phone — regarding issues with Weave Help not working, and still nothing has been resolved. Despite multiple follow-ups, no one has ever gotten back to me or taken any meaningful action. Once we were onboarded and became paying customers, it felt like we were completely forgotten.” — Samantha P., Capterra

Another reports:

“[In] the past 5 months, customer service has plummeted down the drain. [I] cannot get a call back [or an] email back. When we call in, the same [person] answers and transfers us to multiple different people, ending in the call either getting dropped after 30 minutes or going back and forth saying someone will call us back… We will not be renewing our service … [in] January due to the awful service and poor customer service skills.” — Reddit

3. Advanced AI capabilities require paid add-ons

Weave offers TrueLark add-ons for dental offices using Eaglesoft, Dentrix, or Open Dental, across single- and multi-location practices. These add-ons help automate patient communication and scheduling workflows. Here’s what you can expect to get on each:

• TrueLark AI Receptionist. Includes a 24/7 AI receptionist that can answer patient questions, schedule appointments, and manage basic inquiries after hours or when your staff are busy. With TrueLark, you forward or reroute calls from your Weave phone system to the AI receptionist.
• TrueLark Online Booking. Integrates directly with your calendar so patients can find available appointment times and book appointments online. This can help fill your schedule more efficiently while reducing admin work for your staff. If you already use Weave Online Scheduling and purchase the TrueLark AI Receptionist add-on, TrueLark Online Booking is included at no additional cost.

Keep in mind that both are separate, standalone add-ons on top of your Weave plan.

4. Features locked behind higher tiers

Weave offers a lot out of the box, but some of its most useful features require upgrading to a pricier plan. For example:

• Practice analytics require the Ultimate plan. They’re also only available to dental practices that want to track revenue metrics.
• Call intelligence is only available on the Ultimate plan. It uses AI to help your team turn more phone calls into appointments.
• Insurance verification is only available on the Elite and Ultimate plans. It’s also limited to dental practices.
• You only get 1,500 bulk text messages on the base plan. Practices that prioritize texting patients will need to upgrade to access a higher limit.
• Quarterly one-on-one training is exclusive to the Ultimate plan. It provides your staff with personalized sessions with a Weave expert to improve your workflows and productivity.
• Up to 15 VoIP desk phones are only included on the Ultimate plan. On Pro and Elite, you’ll need to pay for hardware separately.

Upgrading every time you need a new feature can make it harder for a smaller practice to scale. It can also mean paying for tools you’ll never use. When that happens, your communication setup ends up more complicated than it needs to be.

5. Text messaging is capped

Weave caps bulk text messages on every plan. Here’s what you get each month:

• Pro: 1,500 messages
• Elite: 3,000 messages
• Ultimate: 15,000 messages

Once you hit your limit, you can buy up to 50,000 messages.

Your unused credits don’t roll over, either. Whatever you don’t use at the end of the month is gone.

Quo: A more effective alternative to Weave

Weave may be a solid option for busy, appointment-heavy healthcare practices. But as you can see from its pricing, features, and drawbacks, it’s not designed for every practice.

So, what if we compare Weave’s pricing and features to a medical office phone system like Quo?

The two platforms serve very different needs. Weave focuses more on traditional office setups, such as support for VoIP desk phones. Quo, on the other hand, is a business phone system designed for practices that handle a high volume of calls and texts as they scale. Here’s how they stack up side by side:

Features	Quo	Weave
Starting price	$15 per user per month	Pro plan at $249 per month
Transparent pricing	✓	✗
Unlimited calling and texts in the US and Canada	✓	Pricing isn’t public
Call recording	✓	✓
AI phone call summaries	✓	✓
Shared numbers	✓	✓
Missed call texting	✓	✓
Additional phone numbers	$5 per number per month	Not publicly listed
Group text messaging	✓	✓
AI call tags	✓	✓
Texting automations like auto-replies, scheduled texts, and templates	✓	✓
Desk phone support for traditional offices	X	✓

As you can see, Quo is a healthcare communication platform that offers more transparency and flexibility out of the box. And you can request a BAA in under 15 seconds on a Business or Scale plan.

Here’s a closer look at what Quo can offer your practice:

1. Work together as a team

Quo is a business phone system that provides the collaboration tools you need to handle calls and texts as a team.

With shared numbers, for example, multiple teammates can answer calls and texts from the same number. 

Quo also keeps every conversation in a shared inbox your whole team can access. Your teammates can see the full message history, who’s already viewed a thread, and who’s typing a reply in real time.

Plus, internal threads let you tag teammates directly inside a customer conversation. Loop in the right person without leaving the thread or switching to a separate chat tool.

Here’s what one Quo customer had to say about the platform:

“The shared communications history in Quo is just so valuable. Everything we do…all of that is a shared history so any one person can step in immediately and take over a function, a task, or a relationship and understand what’s happened in that relationship and be able to pick it up without causing any hiccups.” — Jonathon Barkl, CEO at AirGarage

2. Transparent and flexible pricing

Quo pricing starts at $23 per user per month to communicate in a HIPAA-compliant manner. Every user you add to your plan gets one free local US, Canadian, or North American toll-free number.

3. Unlimited calls and texts to the US and Canada

Small businesses are texting their customers more than ever, but Weave caps how many you can send each month.

On the Pro plan, you get 1,500 messages. Elite gives you 3,000, and Ultimate goes up to 15,000. Go over your limit, and you’ll need to purchase more.

With Quo, you don’t have to think about that. Every plan includes free calls and texts to the US and Canada with no caps or overage fees.

4. Record and transcribe patient calls while staying HIPAA compliant

If a recording identifies a patient or includes health information, it’s subject to HIPAA. That’s why it helps to use a HIPAA-compliant call recording app like Quo. It offers both automatic and manual recording, so you can capture every call or only turn recording on for specific conversations. This gives your team more flexibility while helping you avoid recording more information than necessary.

Every recorded call can also include a transcript. This makes it easier for your team to review patient conversations, confirm details, and catch up on calls without having to replay the entire conversation.

Weave pros and cons

Here are some of the pros and cons of Weave.

Pros

• Integrates with popular practice management software like Dentrix and Eaglesoft
• Text to pay lets patients pay over text to help increase your practice’s revenue
• Surveys that let you gather patient feedback 

Cons

• Weave states that pricing for its Pro plan starts at $249 per month. Beyond that, the rest of its pricing isn’t publicly listed and requires a sales call to get a quote
• Some integrations require paid add-ons
• Past users say customer support becomes slow and unresponsive once you’ve signed a contract
• Text messaging is capped
• Past users say the call quality is poor 

Quo: A better alternative to Weave’s pricing plans

Weave is a solid choice for practices that want a way to manage customer payments and email marketing in one system. But for many, the pricing uncertainty and add-on costs make it hard to justify.

That’s why a growing number of practices choose Quo instead to deliver a better patient experience.

Quo is a HIPAA-compliant VoIP platform when you’re on a Business or Scale plan. You also get unlimited calls and texts to the US and Canada. HIPAA-compliant call recordings and transcriptions help your team review conversations faster. Shared numbers let your whole team handle patient calls and texts together. And native integrations connect Quo to the tools you already use.

You can try out Quo for yourself free with our seven-day free trial.

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