Tired of Weave? 10 best Weave alternatives to consider

Whether you’re already using Weave or just comparing your options, you’ve likely noticed some limitations.

Weave’s patient messaging, review management, and payment processing features seem promising. But many seek alternatives because of technical glitches. And with unclear pricing, it can be hard to estimate monthly bills.

This guide explains why healthcare providers move to Weave alternatives. It also explains what to look for in alternative phone systems.

To give you the best options, we compared platforms based on performance, user feedback, and overall value. Then we narrowed down the list based on criteria like ease of use and customer support.

What you need to know about Weave: Features and pricing 

Weave is a cloud phone system for healthcare serving dental practices, optometry offices, and veterinary clinics. Each plan lets you make and receive phone calls while remaining HIPAA-compliant. It also supports two-way texting and appointment scheduling. 

Every Weave plan includes automated workflows. Its most popular automations include missed-call texting, appointment reminder texts, and schedule confirmations. To speed up appointment booking and rescheduling, you can set up an AI receptionist.

You can also connect Weave to your electronic health record software, or EHR. If you need to connect a practice management system, or PMS, you’ll need to purchase an undisclosed bundle.

Just know that Weave doesn’t list pricing on its website. They acknowledge that their plans start at $249 per month. But you won’t know what you’re paying until you sit through a sales call. Plus, users frequently report the platform as expensive. 

See for yourself:

“Honestly, the changes to the platform have not been great. Constant glitches, too complicated. I keep hoping things improve, but for how expensive it is… not impressed.” — Trustpilot

“It was fine as a phone service and provided a popup of the patient’s name when they called in, but for the cost, it was a VERY expensive basic phone system!” — G2

Key features of Weave 

• Unlimited calls and texts in the US and Canada
• AI receptionist
• Email marketing
• Call pop
• Email marketing tools
• Automated online booking
• Insurance verification, for dental practices only
• Text-to-pay functionality
• Patient waiting list
• Recall tool for patient retention
• Practice management software integrations 

Weave pricing 

Weave doesn’t provide any detailed pricing online. If you’re interested in a custom quote, you’ll need to contact sales.

Why healthcare providers look for Weave alternatives 

Weave can work for some medical practices. But if you’re looking to build deeper patient relationships, its limitations may force you to switch.

Take a look:

Pricing is unclear, and users report it as expensive

As mentioned earlier, Weave doesn’t publicly confirm any pricing — other than plans start at $249 per month. Contacting sales for a quote can be frustrating if you just want to compare platforms quickly.

Plus, many past users say Weave is expensive.

See for yourself:

“The price is extremely high and much higher than their competitors. If the product was reliable and customer support was better, it would still be high. But when the product is unreliable and customer service is completely unresponsive, the cost is prohibitive.” — GetApp

But the high cost of Weave goes beyond dollars and cents. One reviewer mentions it also costs them time:

“[Weave] has cost us money by way of additional hours of staff having to continually contact Weave support and chase down problems… I am basically paying hundreds of dollars to be able to text. I could have upgraded my free Google number for the same service.” — Capterra

Customer support doesn’t meet users’ expectations

Apart from high pricing, many Weave users also struggle with support.

One user writes:

“Support queues literally took hours sometimes, and agents did not appear to have basic understanding of their own product.” — Reddit

Another reports:

“[In] the past 5 months, customer service has plummeted down the drain. [I] cannot get a call back [or an] email back. When we call in, the same [person] answers and transfers us to multiple different people, ending in the call either getting dropped after 30 minutes or going back and forth saying someone will call us back… We will not be renewing our service … [in] January due to the awful service and poor customer service skills.” — Reddit

Technical glitches and outages

Another common complaint about Weave is its unreliability. Many users say it crashes constantly, with the mobile app being especially prone to glitches.

One user writes:

“Some of the app features on my phone aren’t available, like the AI-generated replies. Sometimes, the app is glitchy, and I have to close and reopen [it]. Customer support is really slow, and [I] haven’t had great luck with knowledgeable help.” — G2

Features locked behind higher tiers

Many of Weave’s most useful features require upgrades, add-ons, or bundles. For example:

• Practice analytics require the most expensive plan. They’re also available only to dental offices.
• Insurance verification is only available on the second tier. This is also only for dental clients.
• You only get 1,500 bulk text messages on the base plan. If you need more than that, you’ll need to upgrade your plan.

Upgrading multiple times can be prohibitively expensive for smaller offices. It can also add unnecessary bloat. Switching plans may unlock features you don’t need, which adds even more complexity to your communication tool.

10 Best Weave alternatives 

Many Weave alternatives offer similar features with more affordable pricing and higher user reviews.

Here’s how each provider compares:

Provider	Starting price	Best for	Key features	HIPAA compliance
Quo	$15 per user per month	Growing practices	Unlimited calls and texts in Canada and the US, SMS/MMS support, shared phone numbers, business hours, call routing, IVR, call recording, automatic call recording notification, voicemail transcriptions, team messaging, internal threads, auto-replies, templated messages	✔️
RingCentral	$20 per user per month	Desk phone rentals	Local or toll-free phone numbers, unlimited calling in the US and Canada, desk phone rentals, real-time data and reporting, limited SMS and toll-free minutes per user per month, unlimited storage with upgrade	✔️
SolutionReach	Contact sales	Text-first medical offices	Automated outbound calls for reminders, patient recall automations, online patient scheduler	✔️
RevenueWell	Contact sales	Medical practices needing digital marketing support	Social media management, review management, built-in email marketing, patient portal, mobile app with an upgrade	✔️
Spruce Health	$24 per user per month	Video calls for telehealth, in-app digital payments, clinical questionnaires available, API and EHR integrations	Video calls for telehealth, in-app digital payments, clinical questionnaires available, API and EHR integrations	✔️
Klara	Contact sales	Practices needing deep web chat for patient scheduling	Nine EHR integrations, web chat for patient self-service, telehealth features	✔️
Podium	Contact sales	Dental practices needing a lot of automation	Automated review requests, follow-ups through AI assistant, payment processing features, text marketing features using AI	✔️
NexHealth	Contact sales	Larger dental offices needing insurance verification	Patient self-booking, waitlist automations, automatic patient recalls, intake forms, insurance verification	✔️
iPlum	$8.99 per user per month	Solo practitioners	Unlimited inbound and outbound calls, auto-replies, email support, Live Zoom support, supports 23 languages, toll-free numbers with add-ons, call recording on the most expensive plan	✔️
Birdeye	Contact sales	Multi-location healthcare providers needing review	Centralized dashboard for managing multiple locations, AI-powered review responses and sentiment analysis, unified inbox for text, social, email, web chat	✔️

Let’s start with a phone system trusted by 90,000+ brands:

1. Quo: The best Weave alternative for growing practices 

Pros

• Free calling, SMS, and MMS messages in the US and Canada
• One new local or toll-free number per user
• Customizable phone menus and call routing
• Secure call recordings
• Team collaboration features like internal threads and shared numbers
• Auto-attendant functions or IVR for inbound calls
• Granular user access and permission controls

Cons

• No verification through two-factor authentication*

*Nearly all virtual phone numbers share this problem. For safety reasons, companies like Facebook, Uber, and Google rarely let you authenticate accounts through a virtual phone number.

Quo is a medical office phone system for healthcare professionals. We make it easy to scale patient relationships without sacrificing quality. While Weave has a narrow healthcare focus, Quo is suitable for all growing medical practices.

To use Quo in a HIPAA-compliant manner, simply request a Business Associate Agreement, or BAA. This is available on our Scale and Business plans. Signing a BAA secures PHI storage and transmission across calls, recordings, and voicemails. You can get started within days — no additional setup required.

Unlike Weave, Quo’s pricing is transparent. Our HIPAA-compliant plans start at $23 per user per month. Each user comes with a local US, Canadian, or North American toll-free number. Additional numbers are only $5 per number per month. 

Want to share responsibility for patient communication? Quo lets you share numbers between staff members and departments. You don’t need to get on a sales call first or wonder about pricing until you’re far into the sales process.

Healthcare communication can’t afford downtime, so reliable support is critical. When it comes to support, Quo has got Weave beat. Plus, Quo is rated #1 on G2 for customer satisfaction.

No need to take our word for it, though. Here’s one reviewer’s take on Weave’s customer service:

“While the platform itself has potential, the lack of reliable support has been a major issue. From the beginning, we’ve struggled to get help with problems—especially with Weave Help not working—and despite numerous calls and emails over the past year, no one has followed up or resolved the issue. It feels like once we signed the contract, we were no longer a priority.” — Capterra

And here’s another reviewer’s opinion on Quo’s customer service:

“Support, to my surprise, did escalate to engineering to fix some critical API bugs. That was a pleasant surprise, since most support [departments] completely fail when it comes to bug reports from customers.“ — Capterra

Quo also provides unlimited texting on all plans, unlike the 1,500-message cap you get on Weave’s base plan. Everyone on your team can communicate freely without needing to keep count. 

Spending too much time on repetitive tasks? With Quo, you can set up automations and schedule texts, like appointment reminders, to reach patients at specific times. 

You can also use our AI voice agent, Sona, to help patients book appointments after hours. If patients opt into Sona and SMS during your intake process, Sona can even text links to your online scheduling page.

Struggling to manage high call volumes? Set up custom phone menus with a drag-and-drop call flow builder. This lets you decide how to route calls to which team members. Simple questions may go to your reception desk, for example, while you route health questions to your nurses.

You can also set up call flows for specific situations. This could be one custom call flow when your office is closed for a holiday and another for your everyday office hours. Easily toggle between call flows from your settings menu.

See why fast-growing healthcare practices trust Quo as the best small business phone system.

Get started in 15 minutes or less with our free seven-day trial. You’ll receive a temporary number to test the platform. Once you’ve confirmed we’re a fit, port any US, Canadian, or North American toll-free number over.

You can request a BAA in under 15 seconds after you’ve activated a Business or ScaleQuo plan.

Key features of Quo

• Unlimited calls and texts in the US and Canada
• Quo security features like access control and data encryption
• Support for computers, smartphones, and tablets
• On-demand and automatic call recording
• Snippets, or templated messages
• Call recording notifications
• Voicemail transcriptions
• Phone menus
• Team messaging
• Shared numbers
• Call forwarding
• Business hours
• Call transfers
• Auto-replies
• Call routing
• Call hold

Quo pricing

There are three tiers of Quo pricing, with HIPAA compliance on the Business and Scale plans:

• Starter: $15 per user per month for texting and calling in the US and Canada, on-demand call recording, voicemail transcriptions, our AI voice agent, Sona, and more
• Business: $23 per user per month for HIPAA compliance, custom ring groups, IVR, analytics and reporting, call transfers, and more
• Scale: $35 per user per month for AI call tags, priority chat and email support, inbound phone support, and dedicated onboarding

How to switch from Weave to Quo

You can move an existing local US, Canadian, or North American toll-free number from Weave to Quo in five easy steps:

1. Sign up for a free trial. Select your Quo plan and receive your temporary number. If you’d like, you can also sign up for a demo. We’ll review your current setup and answer your questions.
2. Export patient data from Weave. If you’re not sure how to get started, Quo’s team can help.
3. Port your existing phone numbers. This typically takes around five to 10 business days.
4. Train your team on Quo. Most users get started in 15 minutes or less. Scale plan users also receive dedicated onboarding support.
5. Go live. Everyone on your team can split responsibility for calls and texts in a unified inbox. You can also use automated reminders to remind patients of upcoming appointments.

2. RingCentral: Best Weave alternative for desk phone rentals

Pros

• Unlimited calls to the US and Canada
• Provides local or toll-free phone numbers
• Desk phone and conference phone rentals are available on every plan

Cons

• Major texting limits
• Storage limits
• Automatic call recordings are available only after upgrading
• Only includes 100 toll-free minutes per month on the base plan

If you like the hardware included with Weave, you can try RingCentral as a cheaper alternative. This HIPAA-compliant business phone system offers desk phone and conference phone rentals on each plan. RingCentral also offers automated appointment reminders, like Weave. You can even set up practice management integrations with Clio and Sikka.

But you should know RingCentral also has some significant communication limitations. You only get 25 texts and 100 toll-free minutes on the base plan, for example. 

The cost of these limitations adds up fast, as one user summarizes:

“More expensive after all the nickel and diming than virtually any other option available – including just getting a phone for everyone who works for you. Overly complex unless you have an employee who can spend several hours a week dealing with [it].” — Trustpilot

Plus, signing RingCentral’s BAA authorizes the company to delete phone data after 30 days. But keep in mind, the HIPAA Security Rule says that patients can request disclosures of PHI for up to six years. If you choose RingCentral, you will be responsible for exporting and securely archiving data. 

RingCentral pricing

There are four tiers of RingCentral pricing:

• Core: $20 per user per month for 100 video meeting participants, 100 toll-free minutes, 25 texts, on-demand call recording, desk phone rentals, and limited storage
• Advanced: $25 per user per month for 1,000 toll-free minutes, 100 texts, automatic call recording, and advanced call monitoring features
• Ultra: $35 per user per month for 10,000 toll-free minutes, 200 texts, device analytics and alerts, and “unlimited” storage with time-based limits
• Customer Engagement Bundle: Custom pricing for the business SMS booster, SMS compliance management, and the call queues booster

3. Solutionreach: Best for text-first medical offices

Pros

• Patient recall features
• Online patient scheduler
• Automated outbound calls for reminders

Cons

• Only offers calling through GoTo Connect
• No publicly available pricing
• Texting limits

Solutionreach automates SMS outreach for a wider variety of enterprise medical offices than Weave. You can use its patient engagement software for OB/GYN, radiology, pediatric care, and more.

On the base plan, you can set up automated outbound calls that remind patients to book their next appointment. You’ll also have access to patient recall features. Set a recall criteria, then let the system re-engage patients who may not schedule without a gentle reminder.

Solutionreach’s security features are also on par with Weave. Each plan comes with access controls, audit logs, and compliance certifications such as SOC 2.

Keep in mind that past users say some of Weave’s features can be “glitchy and unreliable:”

“The appointment reminders have “glitches” where canceled appointments continue to get messages, text messages do not go out correctly, and patients are not always able to view our text messages to them. Frequent system downtimes where information does not sync properly, messages are not accessible, and wait times on the phone to find out why…” — G2

Plus, unlike Weave, Solutionreach doesn’t offer native calling. You’ll use GoTo Connect to place calls, which is a separate VoIP tool. Solutionreach doesn’t specify how this works. For more information, you’ll need to reach out to sales.

Solutionreach pricing

You won’t find Solutionreach’s pricing listed online. Reach out to the sales team to get a custom quote.

4. RevenueWell Phone: Best for medical practices needing digital marketing support

Pros

• Built-in email marketing
• Patient portal
• Mobile app with an upgrade

Cons

• Pricing not listed online
• Base plan is limited
• Texting limits
• Limited integrations

RevenueWell is part cloud-based phone system and part digital marketing software. On the marketing plan, you get ads, search optimization, and social media management. Weave only offers email marketing at this time. On the operations side, you get patient self-scheduling, appointment reminders, and payment processing. You’ll also have access to on-staff compliance experts to answer any specific HIPAA questions. 

But RevenueWell doesn’t list pricing for either plan, so there’s no way to compare it to other providers. There’s also no information on whether they offer unlimited, metered, or volume-based calling minutes. You’ll have to reach out to sales about that, too.

This reviewer hints at other potential limitations:

“Very outdated and counterintuitive. Every seemingly simple change was hidden in a sub submenu. It was difficult to coordinate between the different departments handling each feature, and customer service was nearly unreachable.” — Capterra

You should also know most of RevenueWell’s best features are locked behind higher tiers. The base plan doesn’t offer access to:

• Call recording
• Treatment follow-ups
• Auto-replies
• Analytics
• Team chat

Even Weave supports analytics, team chat, and missed call texting on the base plan.

RevenueWell pricing

Like many other providers here, RevenueWell doesn’t offer public pricing. For detailed pricing for its Starter, Professional, and Premium plans, you’ll have to contact sales.

5. Spruce Health: Best for telehealth-heavy practices

Pros

• Video calls for telehealth
• Offers in-app digital payments
• Clinical questionnaires are available
• API and EHR integrations

Cons

• Phone menus require an upgrade
• Time-based call routing requires an upgrade
• Integrations require an upgrade

Spruce Health is a medical communication platform for primary care and mental health clinics. It lets you set up video meetings with patients from the mobile app or your desktop. Weave doesn’t offer video support at all. 

With Spruce Health, you get unlimited calling and texting on each plan, plus support for international messaging. You can even collect in-app digital payments if you’re willing to upgrade your plan.

Just know that Spruce’s secure, in-app messaging requires patients to create an account. This limits who you can reach with HIPAA-compliant in-app messaging to only a select few of your patients.

Here’s what one medical practice said about Spruce’s messaging portal:

“The biggest downside here is that clients MUST make an account for messages to be HIPAA compliant. I get clients who text the number but won’t make an account… Also, when they do make an account, any messages they sent prior do not show up for easy archiving. I can send an invite, but many do not make an account, limiting its functionality.” — G2

Beyond these SMS features, Spruce Health’s base plan is more limited than Weave’s. You’ll pay extra for tools that usually come standard, like:

• Business hours
• Call routing
• Auto-replies

Also, setting up any integration with Spruce Health requires an upgraded plan. There aren’t very many to choose from: just three EHRs and one payment processor.

many to choose from: just three EHRs and one payment processor. Spruce Health pricing

Spruce Health offers two HIPAA-compliant plans:

• Basic: $24 per user per month for video conferencing, conversational texting, auto-replies, access controls, e-fax, and dedicated support
• Communicator: $49 per user per month for phone menus, call routing, desk phones, after-hours triage, integrations, bulk messaging, and access to the API

6. Klara: Best for practices needing deep web chat for patient scheduling

Pros

• Integrates with over nine major EHRs
• Offers web chat for patient self-service
• Offers telehealth features

Cons

• Pricing not listed publicly, some users report it as high
• Doesn’t provide a phone number for calling
• Some users report technical glitches
• Some users report struggling to connect with a “human” support rep

Klara’s patient engagement software lets patients book appointments via HIPAA-compliant web chat. Similar to Weave, you can set appointment reminders and send texts before and after appointments. But unlike Weave, you can automate digital intake to save time for front desk staff.

Klara also integrates with many EHRs, which means there’s a higher chance of finding a platform you already use. Once you connect your software, Klara can sync message data and automatically update records in real time. This saves your team even more time while also limiting errors from manual data entry.

But Klara is a patient engagement solution — not a phone system. Unlike other Weave alternatives, Klara can’t help you make or receive phone calls. You’ll get a textable number, but not one that patients can call. You also won’t find phone system features like call handling, analytics, or routing.

If you want to communicate with patients, you’ll have to purchase and integrate a separate phone solution.

You should also know that some users report Klara as being glitchy. It may be difficult to get in touch with support to resolve these issues, as this reviewer says:

“I had high hopes for Klara, but my experience has been incredibly disappointing. The customer service was lacking; it took ages to get a response, and when I finally did, it felt dismissive. The platform itself is outdated and a hassle for patients to use, making effective communication nearly impossible. This is crucial for scheduling or rescheduling appointments, especially since most patients prefer not to call the office.” — G2

Klara pricing

Klara is another Weave alternative that doesn’t publish transparent pricing. For more specific details, you’ll need to contact the sales team.

7. Podium: Best for practices needing text automation

Pros

• Automated review requests and follow-ups through an AI assistant
• Payment processing features
• Text marketing features using AI

Cons

• Not specifically made for healthcare providers
• Pricing not publicly listed for healthcare
• Phone system is only available as an add-on

Podium is an AI lead generation platform mainly designed for auto and home service companies. But it also offers signed BAA agreements so dental offices and medical spas can use its platform.

With Podium, you can call, text, and manage patient voicemails from a unified inbox. You also have access to review management and feedback tracking tools. Unlike Weave, you can set up follow-ups and review requests. These help you avoid last-minute cancellations and encourage patients to leave positive reviews.

But Podium still has several limitations to keep in mind:

• Like Weave, Podium doesn’t list pricing. You’ll need to contact sales for a quote.

• Access to review management, follow-ups, and web chat requires Podium’s AI assistant. But this is only available on the most expensive plan.
• Essential features require unnecessary upgrades. Want missed-call coverage, appointment texts, and a shared inbox? Be prepared to upgrade. You’ll also need to pay for text marketing and high-volume messaging.

Finally, if you decide to leave Podium, keep in mind you won’t be able to export your contacts. As one reviewer says:

“Account holders can request an export of their data, and Podium reviews the requests on a case-by-case basis. So you may or may not be able to get your data out, but only if you request it. [But] you can NOT get your contacts out… The only email marketing/CRM system that I’ve ever come across that does not allow users to export their own contacts.“ — Capterra

Podium pricing

Podium lists its plans online, but not specific pricing.

Here’s a quick look at the features you get on each:

• Core: Contact sales for basic automations and reporting, 200+ integrations, access to forms, texts, calls, and emails, and a built-in phone system with an undisclosed add-on fee
• Pro: Contact sales for AI instant answers and review responses, lead capture forms, text-based surveys, text marketing, lead routing, and AI call summaries
• Signature: Contact sales for multi-location management, advanced branding and customization options, quarterly business reviews, and a fraud alert system

8. NexHealth: Best for larger offices needing insurance verification

Pros

• Offers scheduling features
• Provides payment processing
• Can automate texts and emails

Cons

• Pricing not readily available
• Integrating with EHRs might require technical expertise
• Some users report unjustified charges

NexHealth is a patient engagement platform that lets you communicate with patients through text and email. With it, you can automate tasks like booking, intake forms, and insurance verification in any medical office. Unlike Weave, it doesn’t limit insurance verification to dental offices only.

Want to keep your calendar full? NexHealth’s waitlist automation lets patients accept appointments whenever someone else cancels. Want to reduce no-shows? You can set up automations that take deposits before visits.

Another potentially useful feature is the ability to accept partial payments. But there’s a notable caveat, as one past user found:

“After a week-long wait to meet with [NexHealth’s] integration engineer, we discovered a core limitation: the system does not allow patients to make partial payments unless the balance exceeds $1,000.” — Trustpilot

With NexHealth, you connect with more than 15 dental and medical practice management systems — as long as you use its API. You’ll either need technical knowledge to use this correctly or a developer willing to set things up for you.

Keep in mind that NexHealth’s pricing is just as vague as Weave’s. But be advised, users say it can be difficult to straighten out billing issues. For example:

“Despite providing no usable service, NexHealth is insisting on charging three months of fees. These charges are unfair and represent payment for services not rendered and for a product that was materially misrepresented.” — Trustpilot

NexHealth pricing

NexHealth’s pricing depends on the modules you choose. To get custom pricing and a demo, you’ll need to fill out an online questionnaire.

9. iPlum: Best for solo practitioners

Pros

• Includes auto-replies
• Offers email support on the base plan
• Live Zoom support with an upgrade
• Supports 23 languages

Cons

• Toll-free numbers are add-ons
• Call recording is only available on the most expensive plan
• No third-party integrations
• Need to upgrade to the Professional plan to get web calling and texting, shared numbers, and voicemail transcription

iPlum lets you call and text patients in the US or Canada from more than 200 countries. The base plan lets you set up basic automations, like out-of-office messages and auto-replies. But to unlock HIPAA compliance, BAA agreements, and encrypted texting, you’ll need to upgrade to the Professional plan.

Keep in mind iPlum’s HIPAA-compliant VoIP comes with many limitations compared to Weave:

• SMS archives are only stored for 12 months. You need to manually export and store messages if you need them for compliance or documentation. You can upgrade to the Enterprise plan for 10 years of archiving, but there’s no option for unlimited storage.
• Toll-free numbers are only available as add-ons. You’ll have to pay extra for something that comes standard on other Weave alternatives.
• You must upgrade your plan to access basic features. Web calling and texting, shared numbers, and voicemail transcriptions require upgrades.
• There’s no access to call recording. You’ll have to upgrade to the most expensive plan.
• You’ll never have access to third-party integrations, no matter how much you upgrade. iPlum alternatives like Quo connect with over 8,000 other platforms via Make and Zapier.

• Call recording isn’t available unless you upgrade to the most expensive plan.
• You won’t have access to third-party integrations. You can’t fix this by upgrading.

While iPlum is a cost-effective alternative to Weave, it may be unreliable. Past customers experienced many bugs in the mobile app, as one reviewer details below:

“I appreciate the affordability of the iPlum program for HIPAA secure services. However, I have found the app to glitch frequently.” — Trustpilot

iPlum pricing

iPlum’s pricing includes three distinct plans:

• Standard: $8.99 per user per month for calls and texts in Canada and the US, business hours, auto-replies, phone trees, spam blocking, voicemail, and mobile apps
• Professional: $14.99 per user per month for signed BAAs, voicemail transcriptions, text templates, scheduled texts, one year of text archiving, and web app support
• Enterprise: $25.99 per user per month for toll-free numbers instead of local numbers, call recording and consent announcements, 10-year storage for call recordings and texts, and live support via Zoom calls

10. Birdeye: Best for multi-location healthcare providers needing review management

Pros

• Centralized dashboard for managing multiple locations
• AI-powered review responses and sentiment analysis
• Unified inbox for text, social, email, web chat

Cons

• Chatbot is only available on the most expensive plan
• Users report hidden costs and unjust billing
• Some users report high costs and expensive pricing structures

If you liked Weave’s marketing and review features, Birdeye is a possible alternative. This marketing platform helps multi-location providers consolidate reviews and social posts across locations. Its review management AI also helps you rank higher on Google and manage your reputation.

Beyond marketing and reviewing, Birdeye offers an AI chatbot for your website. That way, you can better streamline appointments and free up time for front desk staff.

Just keep in mind this chatbot is only available on the most expensive tier. Plus, you’ll need separate add-ons for tools like surveys, referrals, insights, and mass texting. Even Weave offers bulk texting on the base plan, without add-ons.

You should also know Birdeye’s pricing isn’t publicly available. And many users report hidden costs and confusing billing. For some growing medical practices, Birdeye may be quite expensive and difficult to cancel.

See for yourself:

“I spoke with a representative prior to my renewal date to cancel, but I was told I had to wait until the actual day of renewal to do so. Despite addressing that I want to cancel before my renewal date, I was charged the full yearly subscription fee on the renewal date and then told I could not cancel based on the contract terms.” — Trustpilot

“This company refuses to [cancel my] account and continues to take money from my account even after contract… they only try to talk me into joining up and refuse to stop the money being taken out.” — Trustpilot

Birdeye pricing

Birdeye’s pricing isn’t available. You’ll need to reach out to sales for a custom quote.

What features to look for in a Weave alternative 

Beyond the BAA and necessary security features, a good Weave alternative should have:

• Texting and texting automations. Stay in touch with patients and send messages for appointment confirmations and reminders. Then set up automations to schedule or trigger messages as your caseload grows.

• Phone menus, or IVR. Let patients hear basic information, like your hours and address, without speaking to front desk staff. Then, let them automatically route themselves to authorized personnel. 
• Auto-replies. Stop losing patients by instantly responding to missed calls and texts with a message letting them know you’ll get back with them soon. Keep the conversation moving forward with resources like intake forms and your online booking link.
• HIPAA-compliant call recordings and transcriptions. Capture patient conversations on-demand or automatically. That way, you can store consent conversations, treatment discussions, and verbal authorizations.
• Voicemail transcripts. Triage missed calls quickly so you know what patients want or need. Then assign callbacks and follow-ups from the appropriate providers on your team.
• Mobile accessibility. Stay in touch with patients through devices you already own. As long as you have a laptop, phone, or tablet, you can speak with patients anywhere with an internet connection.
• Customizable call routing. Adjust call flows when your business is open versus when you’re closed. Then set up unique call flows for different shifts and provider availability so you never leave revenue on the table.

Quo: The best Weave alternative for growing medical offices

Weave offers basic features for calling and texting patients. But with no transparent pricing, it’s hard to know how much value it offers. Combined with a long history of glitches and slow customer support, most healthcare providers move on to greener pastures — like Quo.

Quo helps providers build better patient relationships while remaining HIPAA compliant. Download apps you can use on any device, like your phone, tablet, or computer. Then, make unlimited calls and texts in the US and Canada from toll-free and local numbers. 

Each plan comes with compliance certifications, collaboration tools, and HIPAA-required security features.

Beyond the front desk, let patients easily navigate to the right provider or department with detailed phone menus. When you’re away from your phone, use our AI agent, Sona, to text links to patients and answer simple questions.

All this starts at $23 per user per month.

Confirm that Quo is the best Weave alternative by signing up for a free seven-day trial.

FAQs