13 Best Weave Alternatives for Dental & Medical Offices

Whether you’re already using Weave or just comparing your options, you’ve likely noticed some limitations.

Weave’s patient messaging, review management, and payment processing features seem promising. But many seek alternatives because of technical glitches. And with unclear pricing, it can be hard to estimate monthly bills.

To give you the best options, we compared platforms based on performance, user feedback, and overall value. Then we narrowed down the list to 13 Weave alternatives based on criteria like ease of use and customer support.

Here are the key takeaways:

• The best Weave alternative for small and growing businesses is Quo. 
• The best Weave alternative for deskphone rentals is RingCentral.
• The best Weave alternative for text-first medical offices is SolutionReach. 
• The best Weave alternative for larger offices needing insurance verification is NexHealth.

This guide also explains why healthcare providers move to Weave alternatives and what to look for when evaluating other options. Scroll down to find the best Weave competitor that’s right for you. 

13 Best Weave alternatives reviewed and ranked

Many Weave alternatives offer similar features with more affordable pricing and higher user reviews.

Here’s how each provider compares:

Provider	Starting price	Best for	Key features	G2 rating
Quo	$15 per user per month	Growing practices	Unlimited calls and texts in Canada and the US, SMS/MMS support, shared phone numbers, business hours, call routing, IVR, call recording, automatic call recording notification, voicemail transcriptions, team messaging, internal threads, auto-replies, templated messages	4.7 with 3,300+ reviews
Adit	Custom	Offices needing practice management software with phone features	AI call intelligence, digital forms and online scheduling, review management, payment processing	4.8 with 90+ reviews
RingCentral	$20 per user per month	Desk phone rentals	Local or toll-free phone numbers, unlimited calling in the US and Canada, desk phone rentals, real-time data and reporting, limited SMS and toll-free minutes per user per month, unlimited storage with upgrade	4.3 with 3,100+ reviews
SolutionReach	Contact sales	Text-first medical offices	Automated outbound calls for reminders, patient recall automations, online patient scheduler	4.3 with 160+ reviews
RevenueWell	Contact sales	Medical practices needing digital marketing support	Social media management, review management, built-in email marketing, patient portal, mobile app with an upgrade	4.7 with 130+ reviews
Spruce Health	$24 per user per month	Telehealth-heavy practices	Video calls for telehealth, in-app digital payments, clinical questionnaires available, API and EHR integrations	4.7 with 340+ reviews
Curogram	Custom	Encrypted two-way messaging	Encrypted two-way texting, app-free telehealth, text-to-pay, workflow automations	4.8 with 100+ reviews
Vagaro	$23.99 per month	Med spas, salons, and wellness based scheduling	Online self-scheduling, memberships and packages, POS hardware, marketing tools	4.6 with 390+ reviews
ModMed	Contact sales	Practices needing deep web chat for patient scheduling	EHR integrations, web chat for patient self-service, telehealth features	4.5 with 110+ reviews
Podium	Contact sales	Practices needing text automation	Automated review requests, follow-ups through AI assistant, payment processing features, text marketing features using AI	4.5 with 2,100+ reviews
NexHealth	Contact sales	Larger dental offices needing insurance verification	Patient self-booking, waitlist automations, automatic patient recalls, intake forms, insurance verification	4.8 with 130+ reviews
iPlum	$8.99 per user per month	Solo practitioners	Unlimited inbound and outbound calls, auto-replies, email support, Live Zoom support, supports 23 languages, toll-free numbers with add-ons, call recording on the most expensive plan	4.3 with 200+ reviews
Birdeye	Contact sales	Multi-location healthcare providers needing review management	Centralized dashboard for managing multiple locations, AI-powered review responses and sentiment analysis, unified inbox for text, social, email, web chat	4.7 with 4,200+ reviews

Let’s start with a phone system trusted by 90,000+ brands:

1. Quo: The best Weave alternative for growing practices 

Pros

• Free calling, SMS, and MMS messages in the US and Canada
• One new local or toll-free number per user
• Customizable phone menus and call routing
• Secure call recordings
• Team collaboration features like internal threads and shared numbers
• Auto-attendant functions or IVR for inbound calls
• Granular user access and permission controls

Cons

• No verification through two-factor authentication*

*Nearly all virtual phone numbers share this problem. For safety reasons, companies like Facebook, Uber, and Google rarely let you authenticate accounts through a virtual phone number.

Quo is a medical office phone system for healthcare professionals. We make it easy to scale patient relationships without sacrificing quality. While Weave has a narrow healthcare focus, Quo is suitable for all growing medical practices.

To use Quo in a HIPAA-compliant manner, simply request a Business Associate Agreement, or BAA. This is available on our Scale and Business plans. Signing a BAA secures PHI storage and transmission across calls, recordings, and voicemails. You can get started within days — no additional setup required.

Unlike Weave, Quo’s pricing is transparent. Our HIPAA-compliant plans start at $23 per user per month. Each user comes with a local US, Canadian, or North American toll-free number. Additional numbers are only $5 per number per month. 

Want to share responsibility for patient communication? Quo lets you share numbers between staff members and departments. You don’t need to get on a sales call first or wonder about pricing until you’re far into the sales process.

You can’t afford for your healthcare communication platform to be down, so reliable support is critical. When it comes to support, Quo has got Weave beat. Plus, Quo is rated #1 on G2 for customer satisfaction.

No need to take our word for it, though. Here’s one reviewer’s take on Weave’s customer service:

“While the platform itself has potential, the lack of reliable support has been a major issue. From the beginning, we’ve struggled to get help with problems—especially with Weave Help not working—and despite numerous calls and emails over the past year, no one has followed up or resolved the issue. It feels like once we signed the contract, we were no longer a priority.” — Capterra

And here’s another reviewer’s opinion on Quo’s customer service:

“Support, to my surprise, did escalate to engineering to fix some critical API bugs. That was a pleasant surprise, since most support [departments] completely fail when it comes to bug reports from customers.“ — Capterra

Quo also provides unlimited texting on all plans, unlike the 1,500-message cap you get on Weave’s base plan. Everyone on your team can communicate freely without needing to keep count. 

Spending too much time on repetitive tasks? With Quo, you can set up automations and schedule texts, like appointment reminders, to reach patients at specific times. 

Struggling to manage high call volumes? Set up custom phone menus with a drag-and-drop call flow builder. This lets you decide how to route calls to which team members. Simple questions may go to your reception desk, for example, while you route health questions to your nurses.

See why fast-growing healthcare practices trust Quo as the best small business phone system.

Get started in 15 minutes or less with our free seven-day trial. You’ll receive a temporary number to test the platform. Once you’ve confirmed we’re a fit, port any US, Canadian, or North American toll-free number over.

You can request a BAA in under 15 seconds after you’ve activated a Business or Scale Quo plan.

“Quo ensures visibility across everyone in the office, making sure there are no gaps in our communication. Their commitment to innovation makes sure that automation and AI work alongside our team without getting in the way, even across our 300+ locations. Quo has become a real partner in helping us grow our entire team and business.” — Owen Wible, Senior Director of Operations at Cornerstone Caregiving

Key features of Quo

• Unlimited calls and texts in the US and Canada
• Quo security features like access control and data encryption
• Support for computers, smartphones, and tablets
• On-demand and automatic call recording
• Snippets, or templated messages
• Call recording notifications
• Voicemail transcriptions
• Phone menus
• Team messaging
• Shared numbers
• Call forwarding
• Business hours
• Call transfers
• Auto-replies
• Call routing
• Call hold

Quo pricing

There are three tiers of Quo pricing, with HIPAA compliance on the Business and Scale plans:

• Starter: $15 per user per month for texting and calling in the US and Canada, on-demand call recording, voicemail transcriptions, our AI voice agent, Sona, and more
• Business: $23 per user per month for HIPAA compliance, custom ring groups, IVR, analytics and reporting, call transfers, and more
• Scale: $35 per user per month for AI call tags, priority chat and email support, inbound phone support, and dedicated onboarding

2. Adit: Best for offices needing practice management software with phone features 

Pros

• Offers insurance verification
• Automates proactive patient recall texts
• AI Call Intelligence flags missed bookings, automates follow-ups, and surfaces patient concerns

Cons

• Pricing not available online
• Long onboarding time

Adit is a practice management tool with communication features. In addition to voice and texting, it also supports emails and eFax. You can use AI to analyze calls, which helps you qualify and prioritize leads. 

Want to improve your patient booking process? Adit has an online scheduling tool, plus the ability to automate patient reengagement texts.

But Adit doesn’t publicize any of its pricing. It does post limits and fees for many of its VoIP features, though. This includes:

• 500 call tracking minutes per month, plus $0.03 per minute over
• 100 video calling minutes, plus $0.03 per minute over
• $0.01 per bulk text message, plus carrier surcharges

And keep in mind there’s a long onboarding time — around six weeks, and sometimes longer. This isn’t suitable for smaller offices that want to hit the ground running.

Adit pricing

Adit’s practice management software doesn’t offer public pricing. According to Capterra, prices start at $399 per month. To request a custom quote, you’ll need to schedule a demo first.

3. RingCentral: Best Weave alternative for desk phone rentals

Pros

• Unlimited calls to the US and Canada
• Provides local or toll-free phone numbers
• Desk phone and conference phone rentals are available on every plan

Cons

• Major texting limits
• Storage limits
• Automatic call recordings are available only after upgrading
• Only includes 100 toll-free minutes per month on the base plan

If you like the hardware included with Weave, you can try RingCentral as a cheaper alternative. This HIPAA-compliant VoIP phone system offers desk phone and conference phone rentals on each plan. RingCentral also offers automated appointment reminders, like Weave. You can even set up practice management integrations with Clio and Sikka.

But you should know RingCentral also has some significant communication limitations. You only get 25 texts and 100 toll-free minutes on the base plan, for example. 

The cost of these limitations adds up fast, as one user summarizes:

“More expensive after all the nickel and diming than virtually any other option available – including just getting a phone for everyone who works for you. Overly complex unless you have an employee who can spend several hours a week dealing with [it].” — Trustpilot

Plus, signing RingCentral’s BAA authorizes the company to delete phone data after 30 days. 

💡Important: If call recordings or correspondence are used to make decisions about a patient, they count as a designated record set under HIPAA. HIPAA itself sets no retention period. But state laws generally govern how long medical records must be kept. So states can require longer retention than a 30-day deletion setting allows. California, for example, requires health records to be kept for a minimum of 7 years. If you choose RingCentral, you’ll be responsible for exporting and securely archiving data.“

RingCentral pricing

There are four tiers of RingCentral pricing:

• Core: $20 per user per month for 100 video meeting participants, 100 toll-free minutes, 25 texts per user month, on-demand call recording, desk phone rentals, and limited storage
• Advanced: $25 per user per month for 1,000 toll-free minutes, CRM integrations, 100 texts, automatic call recording, and advanced call monitoring features
• Ultra: $35 per user per month for 10,000 toll-free minutes, 200 texts, device analytics and alerts, and “unlimited” storage with time-based limits
• Customer Engagement Bundle: Custom pricing for the business SMS booster, SMS compliance management, and the call queues booster

3. Solutionreach: Best for text-first medical offices

Pros

• Patient recall features
• Online patient scheduler
• Automated outbound calls for reminders

Cons

• Only offers calling through GoTo Connect
• No publicly available pricing
• Texting limits

Solutionreach automates SMS outreach for a wider variety of enterprise medical offices than Weave. You can use its patient engagement software for OB/GYN, radiology, pediatric care, and more.

On the base plan, you can set up automated outbound calls that remind patients to book their next appointment. You’ll also have access to patient recall features. Set a recall criteria, then let the system re-engage patients who may not schedule without a gentle reminder.

Just know patient texts with Solutionreach aren’t very customizable. One reviewer says: 

“I also don’t love that we cannot customize the auto texts for specific appointment types. For example, it sends paperwork requests to our contact lens recheck patients.” — G2

Also, Solutionreach doesn’t offer native calling. You’ll use GoTo Connect to place calls, which is a separate VoIP tool. Solutionreach doesn’t specify how this works. For more information, you’ll need to reach out to sales.

But Solutionreach’s security features are on par with Weave. Each plan comes with access controls, audit logs, and compliance certifications such as SOC 2.

Solutionreach pricing

You won’t find Solutionreach’s pricing listed online. Reach out to the sales team to get a custom quote. But here’s what’s in each plan:

• Patient Connect: Two-way texting, appointment reminders, patient check-in, payment technology, review invitations, 1,750 monthly SMS
• Practice Efficiency: Adds online scheduling, digital intake, batch messaging, recall, and basic secure documents, 3,500 monthly SMS
• Practice Growth: Adds dental-only insurance eligibility verification, upgrades newsletters/surveys/secure documents to Pro, 4,500 monthly SMS
• Enterprise: More than six locations, adds location management and Data Hub cross-location reporting, tailored SMS volume

4. RevenueWell Phone: Best for medical practices needing digital marketing support

Pros

• Built-in email marketing
• Patient portal
• Mobile app with an upgrade

Cons

• Pricing not listed online
• Base plan is limited
• Texting limits
• Limited integrations

RevenueWell is part cloud-based phone system and part digital marketing software. On tRevenueWell is part dental office phone system and part digital marketing software. On the marketing plan, you get ads, search optimization, and social media management. In contrast, Weave only offers email marketing and review management at this time. 

On the operations side, you get patient self-scheduling, appointment reminders, and payment processing. You’ll also have access to on-staff compliance experts to answer any specific HIPAA questions. 

But RevenueWell doesn’t list pricing for either plan, so there’s no way to compare it with other providers. There’s also no information on whether they offer unlimited, metered, or volume-based calling minutes. You’ll have to reach out to sales about that, too.

This reviewer hints at other potential limitations:

“Very outdated and counterintuitive. Every seemingly simple change was hidden in a sub submenu. It was difficult to coordinate between the different departments handling each feature, and customer service was nearly unreachable.” — Capterra

You should also know most of RevenueWell’s best features are locked behind higher tiers. The base plan doesn’t offer access to:

• Call recording
• Treatment follow-ups
• Auto-replies
• Analytics
• Team chat

Even Weave supports analytics, team chat, and missed call texting on the base plan.

RevenueWell pricing

Like many other providers here, RevenueWell doesn’t offer public pricing. For detailed pricing for its Starter, Professional, and Premium plans, you’ll have to contact sales. Here’s what’s included in each plan:

• Starter: Appointment confirmations and reminders, two-way texting with one business number, basic digital forms, and 750 monthly texts 
• Professional: Adds recalls, reactivation, campaigns, a mobile app, integrated phone with screen pop and missed-call texting, virtual appointments, patient portal, reviews and surveys, analytics, payments, and team chat, with 1,750 monthly texts and five phones
• Premium: Call recording and a call center feature, dental websites and RevenueWell TV bundled in, rather than sold as add-ons, with 3,250 monthly texts

5. Spruce Health: Best for telehealth-heavy practices

Pros

• Video calls for telehealth
• Offers in-app digital payments
• Clinical questionnaires are available
• API and EHR integrations

Cons

• Phone menus require an upgrade
• Time-based call routing requires an upgrade
• Integrations require an upgrade

Spruce Health is a medical communication platform for primary care and mental health clinics. It lets you set up video meetings with patients from the mobile app or your desktop. Weave doesn’t offer video support at all. 

With Spruce Health, you get unlimited calling and texting on each plan, plus support for international messaging. You can even collect in-app digital payments if you’re willing to upgrade your plan.

Just know that Spruce’s secure, in-app messaging requires patients to create an account. This limits who you can reach with HIPAA-compliant in-app messaging to only a select few of your patients.

Here’s what one medical practice said about Spruce’s messaging portal:

“The biggest downside here is that clients MUST make an account for messages to be HIPAA compliant. I get clients who text the number but won’t make an account… Also, when they do make an account, any messages they sent prior do not show up for easy archiving. I can send an invite, but many do not make an account, limiting its functionality.” — G2

Beyond these SMS features, Spruce Health’s base plan is more limited than Weave’s. You’ll pay extra for tools that usually come standard, like:

• Business hours
• Call routing
• Auto-replies
• Integrations

Spruce Health pricing

Spruce Health’s pricing includes two HIPAA-compliant plans:

• Basic: $24 per user per month for phone, SMS, and video conferencing, conversational texting, auto-replies, access controls, e-fax, and dedicated support
• Communicator: $49 per user per month for desk phones, AI voicemail summarization, call recording,  phone menus, scheduled auto-replies and call routing, after-hours triage, integrations, bulk messaging, and access to the API

7. Curogram: Best for encrypted two-way messaging

Pros

• Integrates with 20+ EMR and EHR systems
• Encrypted messaging for PHI
• Two-way texting doesn’t require app downloads

Cons

• No native VoIP phone system
• No public pricing listed
• Some users find the reporting and analytics dashboard lacking

Curogram is a HIPAA-compliant two-way messaging and telemedicine platform for front-desk-to-patient communication.

However, texting isn’t HIPAA compliant. So non-PHI messages go out as standard texts. Anything with protected health information is sent as an encrypted SMS link. Patients can submit images, fill out forms, and more without having to download a separate app.

Curogram also has automated appointment reminders, mass texting, text-to-pay, and multi-user telemedicine visits. Beyond communication, Curogram integrates with more than 20 EMR and EHR systems, including Tebra.

That said, this tool is more of a communication layer rather than a phone system. This can be a real problem for some healthcare providers. When asked about their dislikes, one user said:

“The lack of phone call ability that we originally had. We deal with a lot of older patients who cannot or will not use texting, so calling was still important to our workflow.” — G2

Because of this, some users may use Curogram in addition to ‌a dedicated VoIP provider, like Quo, to handle calls.

Curogram pricing

Curogram doesn’t publish pricing or tiers publicly. You’ll have to request a demo for exact pricing, which isn’t ideal if you’re working with a strict budget. However, their materials and third parties like Capterra report plans starting at $125. 

8. Vagaro: Best for med spas, salons, and wellness business scheduling

Pros

• Patient self-scheduling
• Affordable pricing
• Offers POS hardware

Cons

• QuickBooks integration is an add-on
• Some users have experienced unjust booking fees
• Some users find the UI outdated

Vagaro is a business management platform and HIPAA-compliant scheduling tool. It serves salons, spas, and wellness businesses, a gap of Weave’s. The tool covers everything from online booking to payroll in one place. It also has SOAP notes and digital consent forms, on top of the online booking, point-of-sale, payroll, and inventory tools.

Vagaro also connects with Instagram and Facebook. That way, clients can book straight from your social profiles.

Of course, not every review is glowing. Users report glitches and slow load times, especially during checkout and payment processing. Recently, some users have also reported being overcharged on booking and marketplace fees. See for yourself:

“Overcharged on fees, overcharged on marketplace fees when it had been turned off so my 5th complaint goes in. Only ever had a handful of new clients from their marketplace until they started charging 20% then had loads in a few days.Hours and hours of stress and extra work finding charging discrepancies that was costing us.. This system had cost me upwards of £200 a month and isn’t fit for purpose and support will just try to push back to you when you complain.” — Trustpilot

Vagaro pricing

Vagaro’s starting price is $23.99 per month for one bookable calendar and one location. Every additional bookable calendar costs $10 per month, for up to seven calendars. After that, the price remains unchanged. Have multiple locations? You’ll have to reach out to sales for an exact quote.

9. ModMed: Best for practices needing deep web chat for patient scheduling

Pros

• Includes a wide suite of other healthcare tools
• Offers web chat for patient self-service
• Offers telehealth features

Cons

• Pricing not listed publicly, some users report it as high
• Doesn’t provide a phone number for calling
• Some users report technical glitches
• Some users report struggling to connect with a human support rep

ModMed is a suite of tools for medical practices. It includes EHR, PM, and revenue management features. Its patient management layer is the app once known as Klara.

These patient management features  let patients book appointments via HIPAA-compliant web chat. But you can also set up patient self-scheduling to free up front-desk staff. 

Similar to Weave, you can set appointment reminders and send texts before and after appointments. Unlike Weave, you can automate digital intake to save time for front desk staff.

Just know that ModMed doesn’t offer calling. You’ll get a textable number, but not one that patients can call. Instead, you have call-to-text. You also won’t find phone system features like call handling, analytics, or routing.

If you want to communicate with patients, you’ll have to purchase and integrate a separate phone solution.

You should also know that some users report ModMed as being glitchy:

“I find [ModMed] can be glitchy at times, which hinders its reliability during communication. Additionally, it’s slow to update, which can be frustrating when immediate responses or actions are required.” — G2

ModMedpricing

ModMed is another Weave alternative that doesn’t disclose its pricing. For specific details, you’ll need to contact the sales team

10. Podium: Best for practices needing text automation

Pros

• Automated review requests and follow-ups through an AI assistant
• Payment processing features
• Text marketing features using AI

Cons

• Not specifically made for healthcare providers
• Pricing not publicly listed for healthcare
• Phone system is only available as an add-on

Podium is an AI lead generation platform mainly designed for auto and home service companies. But it also offers signed BAA agreements so aesthetics practices can use its platform.

With Podium, you can call, text, and manage patient voicemails from a unified inbox. You also have access to review management and feedback tracking tools. Unlike Weave, you can set up follow-ups and review requests. These help you avoid last-minute cancellations and encourage patients to leave positive reviews.

But Podium still has several limitations to keep in mind. For example, it doesn’t list its pricing online. This can make it harder to budget and choose the right Weave alternative faster. Some users also felt like Podium’s phone features weren’t up to snuff. If you need to automate review management and set up drip campaigns, Podium can be a good choice. But if you’re mainly looking for help with patient communication, there are better Podium alternatives.

Podium pricing

Podium lists its plans online, but it doesn’t provide specific pricing for any of its plans. It offers two options for aesthetics businesses:

• Aesthetics OS + Avery: Full bundle, includes Avery AI employee, all-in-one inbox, phones, text and social messaging, website chat, automations, calendar and scheduling, intake and consent forms, charting, payment and POS, inventory management, reporting, bulk messaging, drip campaigns, memberships and loyalty, gift cards, and review management
• EMR Add-on: For existing customers, includes calendar and scheduling, intake and consent forms, charting, payment and POS, inventory management, reporting, memberships and loyalty, and gift cards, with no Avery AI or communications tools included

For an exact quote, you’d have to reach out to sales and book a demo.

11. NexHealth: Best for larger offices needing insurance verification

Pros

• Offers scheduling features
• Provides payment processing
• Can automate texts and emails

Cons

• Pricing not readily available
• Integrating with EHRs might require technical expertise
• Some users report unjustified charges

NexHealth is a patient engagement platform that lets you communicate through text and email. With it, you can automate tasks like booking, intake forms, and insurance verification in any medical office. Unlike Weave, it doesn’t limit insurance verification to dental offices only.

Want to keep your calendar full? NexHealth’s waitlist automation lets patients accept appointments whenever someone else cancels. Want to reduce no-shows? You can set up automations that take deposits before visits.

Another potentially useful feature is the ability to accept partial payments. But there’s a notable caveat, as one past user found:

“After a week-long wait to meet with [NexHealth’s] integration engineer, we discovered a core limitation: the system does not allow patients to make partial payments unless the balance exceeds $1,000.” — Trustpilot

Need integrations? With NexHealth, you connect with more than 15 dental and medical practice management systems — as long as you use its API. You’ll either need technical knowledge to use this correctly or a developer willing to set things up for you.

Keep in mind that NexHealth’s pricing is just as vague as Weave’s. But be advised, users say it can be difficult to straighten out billing issues. For example:

“Despite providing no usable service, NexHealth is insisting on charging three months of fees. These charges are unfair and represent payment for services not rendered and for a product that was materially misrepresented.” — Trustpilot

NexHealth pricing

NexHealth’s pricing depends on the modules you choose. To get custom pricing and a demo, you’ll need to fill out an online questionnaire.

12. iPlum: Best for solo practitioners

Pros

• Includes auto-replies
• Offers email support on the base plan
• Live Zoom support with an upgrade
• Supports 23 languages

Cons

• Toll-free numbers are add-ons
• Call recording is only available on the most expensive plan
• No third-party integrations
• Need to upgrade to the Professional plan to get web calling and texting, shared numbers, and voicemail transcription

iPlum lets you call and text patients in the US or Canada from more than 200 countries. The base plan lets you set up basic automations, like out-of-office messages and auto-replies. But to unlock HIPAA compliance, BAA agreements, and encrypted texting, you’ll need to upgrade to the Professional plan.

For solo practitioners or very small clinics, iPlum is often the most cost-effective Weave alternative. But this HIPAA-compliant VoIP isn’t without its limitations: 

• SMS archives are only stored for 12 months. You need to manually export and store messages if you need them for compliance or documentation. You can upgrade to the Enterprise plan for 10 years of archiving, but there’s no option for unlimited storage.
• Toll-free numbers cost extra. You’ll have to pay an additional $5 per number for something that comes standard on other Weave alternatives.
• You must upgrade your plan to access basic features. Web calling and texting, shared numbers, and voicemail transcriptions require upgrades.
• There’s no access to call recording. You’ll have to upgrade to the most expensive plan.
• You’ll never have access to third-party integrations, no matter how much you upgrade. iPlum alternatives like Quo connect with over 9,000 other platforms via Make and Zapier.

• Call recording isn’t available unless you upgrade to the most expensive plan.
• You won’t have access to third-party integrations. You can’t fix this by upgrading.

Past customers also experienced many bugs in the mobile app. One reviewer details this below:

“I appreciate the affordability of the iPlum program for HIPAA secure services. [However,] I have found the app to glitch frequently.” — Trustpilot

iPlum pricing

iPlum’s pricing includes three distinct plans:

• Standard: $8.99 per user per month for calls and texts in Canada and the US, business hours, auto-replies, phone trees, spam blocking, voicemail, and mobile apps
• Professional: $14.99 per user per month for signed BAAs, voicemail transcriptions, text templates, scheduled texts, one year of text archiving, and web app support
• Enterprise: $25.99 per user per month for toll-free numbers instead of local numbers, call recording and consent announcements, 10-year storage for call recordings and texts, and live support via Zoom calls

13. Birdeye: Best for multi-location healthcare providers needing review management

Pros

• Centralized dashboard for managing multiple locations
• AI-powered review responses and sentiment analysis
• Unified inbox for text, social, email, web chat

Cons

• Users report hidden costs and unjust billing
• Some users report high costs and expensive pricing structures

If you like Weave’s marketing and review features, Birdeye is a possible alternative. This marketing platform helps multi-location providers consolidate reviews and social posts across locations. Its review management AI also helps you rank higher on Google, show up in AI search, and manage your reputation.

Beyond marketing and reviewing, Birdeye offers an AI chatbot for your website. That way, you can better streamline appointments and free up time for front desk staff.

You should know Birdeye’s pricing isn’t publicly available. And many users report hidden costs and confusing billing. For some growing medical practices, Birdeye may be quite expensive and difficult to cancel.

See for yourself:

“I spoke with a representative prior to my renewal date to cancel, but I was told I had to wait until the actual day of renewal to do so. Despite addressing that I want to cancel before my renewal date, I was charged the full yearly subscription fee on the renewal date and then told I could not cancel based on the contract terms.” — Trustpilot

“This company refuses to [cancel my] account and continues to take money from my account even after contract… they only try to talk me into joining up and refuse to stop the money being taken out.” — Trustpilot

Birdeye pricing

Birdeye’s pricing isn’t available. You’ll need to reach out to sales for a custom quote.

What features to look for in a Weave alternative 

Beyond the BAA and necessary security features, a good Weave alternative should have:

• Texting and texting automations. Stay in touch with patients and send messages for appointment confirmations and reminders. Then set up automations to schedule or trigger messages as your caseload grows.

• Phone menus, or IVR. Let patients hear basic information, like your hours and address, without speaking to front desk staff. Then let them automatically route themselves to authorized personnel. 
• Auto-replies. Stop losing patients by instantly responding to missed calls and texts with a message letting them know you’ll get back with them soon. Keep the conversation moving forward with resources like intake forms and your online booking link.
• HIPAA-compliant call recordings and transcriptions. Capture patient conversations on-demand or automatically. That way, you can store consent conversations, treatment discussions, and verbal authorizations.
• Voicemail transcripts. Triage missed calls quickly so you know what patients want or need. Then assign callbacks and follow-ups from the appropriate providers on your team.
• Mobile accessibility. Stay in touch with patients through devices you already own. As long as you have a laptop, phone, or tablet, you can speak with patients anywhere with an internet connection.
• Low total cost of ownership. Look past the monthly subscription fee and weigh the hidden costs of a system like Weave. Think wasted staff hours, lost revenue from tool downtime, and patient churn from communication mishaps.
• Customizable call routing. Adjust call flows when your business is open versus when you’re closed. Then set up unique call flows for different shifts and provider availability so you never leave revenue on the table.

What you need to know about Weave: Features and pricing

Weave is a cloud phone system for healthcare. It serves dental practices, optometry offices, and veterinary clinics. Each plan lets you make and receive phone calls while remaining HIPAA compliant. It also supports two-way texting and appointment scheduling. 

Some Weave plans also include automated workflows. For example, you can automate missed-call texting, appointment reminder texts, and schedule confirmations. To speed up appointment booking and rescheduling, you can set up an AI receptionist.

You can also connect Weave to popular practice management systems like AthenaHealth or Dentrix.

Just know that Weave doesn’t list its pricing on its website. 

Key features of Weave 

• Unlimited calls and texts in the US and Canada
• AI receptionist
• Email marketing
• Call pop
• Email marketing tools
• Automated online booking
• Insurance verification, for dental practices only
• Text-to-pay functionality
• Patient waiting list
• Recall tool for patient retention
• Practice management software integrations 

Weave pricing 

Weave doesn’t provide any detailed pricing online, except that Weave pricing for their base plan starts at $199 per month. 

There are three plans listed on their pricing page:

• Pro: VoIP phones, appointment reminders, two-way texting, 1,500 messages of bulk texting, phone tree, call queue, call analytics, team chat, and email marketing
• Elite: 3,000 messages of bulk texting, online scheduling, digital forms, and insurance verification
• Ultimate: 15,000 messages of bulk texting, call intelligence, practice analytics for dental only, and quarterly one-on-one training

You can also get Weave through a bundling model. These bundles would add to your base plan. There are two bundles with separate pricing:

• Coordinate Bundle: $149 per month for online scheduling, digital forms, reminders and follow-ups, appointment confirmations, and recall and reactivation texts and calls
• Attract Bundle: $149 per month for reviews, Text Connect, email marketing, and bulk texting

The following features are add-ons at the time of writing:

• Insurance verification
• Insurance eligibility
• Call intelligence 
• 1:1 training 
• Dedicated technical specialist
• Practice analytics
• Additional bulk texting, 10,000 texts

When reaching out to support, this is what we heard back: “Exact pricing can vary based on things like your practice type and number of locations, so a product specialist is the right place to confirm what your best plan and bundle combo would be.” 

Why healthcare providers look for Weave alternatives 

Weave can work for some medical practices. But if you’re looking to build deeper patient relationships, its limitations may force you to switch.

Take a look:

Pricing is unclear, and users report it as expensive

As mentioned earlier, Weave doesn’t publicly confirm any pricing. But there are two things for sure: They acknowledge that their plans start at $199 per month. And users frequently report the platform as expensive. 

See for yourself:

“I am dissatisfied with the pricing of Weave, especially when compared to its competitors, as it is priced fairly high.” — G2

“The price is extremely high and much higher than their competitors. If the product was reliable and customer support was better, it would still be high. But when the product is unreliable and customer service is completely unresponsive, the cost is prohibitive.” — GetApp

“It was fine as a phone service and provided a popup of the patient’s name when they called in, but for the cost, it was a VERY expensive basic phone system!” — G2

But the high cost of Weave goes beyond dollars and cents. One reviewer mentions it also costs them time:

“[Weave] has cost us money by way of additional hours of staff having to continually contact Weave support and chase down problems… I am basically paying hundreds of dollars to be able to text. I could have upgraded my free Google number for the same service.” — Capterra

Customer support doesn’t meet users’ expectations

Apart from high pricing, many Weave users also struggle with support.

For example:

“Our experience has been nothing but frustrating. We continue to experience technical issues on a daily basis, and despite repeatedly reporting them, they remain unresolved. Their support system has been beyond disappointing. Almost every day, I have to send emails documenting new or ongoing issues, complete with videos, screenshots, timestamps, and other evidence. Despite providing extensive documentation, we are still not receiving the help needed to resolve these problems.” — TrustPilot

Another user writes:

“Support queues literally took hours sometimes, and agents did not appear to have [a] basic understanding of their own product.” — Reddit

Another reports:

“[In] the past 5 months, customer service has plummeted down the drain. [I] cannot get a call back [or an] email back. When we call in, the same [person] answers and transfers us to multiple different people, ending in the call either getting dropped after 30 minutes or going back and forth saying someone will call us back… We will not be renewing our service … [in] January due to the awful service and poor customer service skills.” — Reddit

Technical glitches and outages

Another common complaint about Weave is its unreliability. Many users say it crashes constantly, with the mobile app being especially prone to glitches.

One user writes:

“Some of the app features on my phone aren’t available, like the AI-generated replies. Sometimes, the app is glitchy, and I have to close and reopen [it]. Customer support is really slow, and [I] haven’t had great luck with knowledgeable help.” — G2

Features locked behind higher tiers

Many of Weave’s most useful features require upgrades, add-ons, or bundles. For example:

• Practice analytics requires the most expensive plan. They’re also available only to dental offices.
• Insurance verification is only available on the second tier. This is also only for dental clients.
• You only get 1,500 bulk text messages on the base plan. If you need more than that, you’ll need to upgrade your plan or purchase an add-on.

Upgrading multiple times can be prohibitively expensive for smaller offices. It can also add unnecessary bloat. Switching plans may unlock features you don’t need, which adds even more complexity to your communication tool.

Quo: The best Weave alternative for growing medical offices

Weave offers basic features for calling and texting patients. But with no transparent pricing, it’s hard to know how much value it offers. Add glitches and slow customer support, and most healthcare providers move to Weave alternatives like Quo.

Quo helps providers build better patient relationships while remaining HIPAA compliant. Download apps you can use on any device, like your phone, tablet, or computer. Then make unlimited calls and texts in the US and Canada from toll-free and local numbers. 

Each plan comes with compliance certifications, collaboration tools, and HIPAA-required security features.

Confirm that Quo is the best Weave alternative by signing up for a free seven-day trial.

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