Analytics and oversight

Real-time visibility on every conversation

See what's really happening in your customer calls and messages to find the patterns that boost satisfaction.

Dashboard screen showing Analytics metrics including Messages, Calls, Unique conversations, and Time on calls with daily bar charts and activity details of team members.

Messaging app interface showing a conversation between Nancy Burton and Carmen about sending an inspection invite, a recorded call playback, call summary with AI-powered transcript, and detailed call transcript on the right side.

User interface showing missed and voicemail calls with details for Michael Smith including a voicemail transcript asking Amy for a callback.

Gain visibility

Track call and message volume, teammate activity, and more from a simple dashboard.

Transcribe every call

Use AI-generated summaries and transcripts to review conversations at a glance and surface insights across your team’s calls.

Support your team

See recently missed calls and time-of-day trends so you can stay ahead of issues and support your team when it matters most.

Measure performance, coach your team, improve results

See the big picture

View high-level trends across calls and texts to understand what's really working and what isn't

Analytics dashboard

Bar chart showing daily call data from October 30 to today, with missed, incoming, and outgoing calls; Nov 2 has 76 missed, 91 incoming, and 462 outgoing calls, a 2% increase, overall calls are 1,437 out of 3,115 with a 9% upward trend.

Grid of purple squares with a cursor highlighting one square; tooltip shows call center stats for Thursday 11:00 AM to 12:00 PM: 237 incoming calls, 498 outgoing calls, 53 sent messages, with an 8% increase.

Catch issues before they spiral

See when your busiest hours hit so you can staff up smart and keep workflows running smoothly.

Trends

Chat message from Diana summarizing a call: Diana calls Amy to ask about the report, suggests contacting the client for data issues, and is busy with meetings but available Friday to help Amy.

Know what’s happening in every conversation

Use AI-powered summaries and transcripts to quickly understand what happened on calls.

Call summaries and transcripts

More visibility

Quo is phenomenal. Whether we’re communicating with employees, our customers, or our clients, it gives us visibility into all the different lines that we use. It’s a great platform, super convenient, really easy to use, and inexpensive. We love it.

Jason Ovryn

Co-founder & COO @ Carry

Popular features

Powerful oversight made simple

Call views

Stay organized with a dedicated call view that puts everything in one place — from full conversation history to contact details. Use filters to quickly find calls, streamline follow-ups, and focus on the conversations that matter most.

Purple icon of a document with three horizontal white lines representing text.

AI call transcripts

Harness the power of AI to generate transcripts and automate note-taking using advanced speech-to-text technology.

Teammate analytics

Get insight into your team usage. See how the numbers in your workspace are being used and make decisions based on data, not intuition.

User interface showing a calls tab with filters for open, missed, voicemail, unresponded, and direction; call list includes Kathryn Smith, Benjamin Keller, Colin Harper, Angela Campbell, and Chris Smith with call statuses like ended, voicemail, missed call, and call in progress; a filter dropdown menu is open with options for call status, date, team member, and phone menu.

Transcript of a phone call between Angela Campbell and Ruth Henderson discussing a report Angela reviewed and found thorough.

User activity table showing total and outgoing calls with percentage changes; Amy Smith leads total calls with 927, sorted by most total calls.

Popular features

Easy call management and automation

Design your call routing visually with drag-and-drop simplicity - see exactly how calls will flow, easily set up after-hours menus, route VIP customers to specific team members, and make changes without technical headaches or disrupting customer experience.

Harness the power of AI to generate transcripts and automate note-taking using advanced speech-to-text technology. Call summaries make it easy to get context from previous conversations in seconds while suggesting next steps.

Sona, your AI agent, answers calls 24/7, handles common questions, captures key details, and ensures every customer interaction is logged. It’s like having an always-on receptionist — so you can focus on growing your business.