Analytics and oversight

Real-time visibility on every conversation

See what's really happening in your customer calls and messages to find the patterns that boost satisfaction.

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If you can’t measure it, you can’t improve it

See the big picture

View high-level trends across calls and texts to understand what's really working and what isn't

Analytics dashboard

Catch issues before they spiral

See when your busiest hours hit so you can staff up smart and keep workflows running smoothly.

Trends

Know what’s happening in every conversation

Use AI-powered summaries and transcripts to quickly understand what happened on calls.

Call summaries and transcripts

3x

More visibility

Quo is phenomenal. Whether we’re communicating with employees, our customers, or our clients, it gives us visibility into all the different lines that we use. It’s a great platform, super convenient, really easy to use, and inexpensive. We love it.

Jason Ovryn

Co-founder & COO @ Carry

Popular features

Powerful routing made simple

Call views

Stay organized with a dedicated call view that puts everything in one place — from full conversation history to contact details. Use filters to quickly find calls, streamline follow-ups, and focus on the conversations that matter most.

AI call transcripts

Harness the power of AI to generate transcripts and automate note-taking using advanced speech-to-text technology.

Team usage

Get insight into your team usage.See how the numbers in your workspace are being used and make decisions based on data, not intuition.

Popular features

Easy call management and automation

Design your call routing visually with drag-and-drop simplicity - see exactly how calls will flow, easily set up after-hours menus, route VIP customers to specific team members, and make changes without technical headaches or disrupting customer experience.

Harness the power of AI to generate transcripts and automate note-taking using advanced speech-to-text technology. Call summaries make it easy to get context from previous conversations in seconds while suggesting next steps.

Sona, your AI agent, answers calls 24/7, handles common questions, captures key details, and ensures every customer interaction is logged. It’s like having an always-on receptionist — so you can focus on growing your business.

All calling features

Analytics dashboard

High-level overview of conversation activity over time

Teammate activity

Track individual teammate call and message volume

Custom date ranges

Filter analytics by specific time periods to analyze trends

Usage insights by time of day

Understand when your team is busiest and adjust staffing accordingly

Call recordings

Listen back to recorded conversations to verify details, resolve disputes, or train team members

AI call summaries

Automatically generate short, helpful recaps of each call

AI call transcripts

View full transcripts of calls to understand what was said without listening back

Searchable conversation content

Quickly search across transcripts to identify recurring topics or issues

Call views

See a list of all your calls that you can easily filter to quickly focus on what's important

Internal threads

Add private notes and tag teammates to collaborate behind the scenes or provide coaching asynchronously

CRM integrations

Ensure complete visibility by syncing call summaries, transcripts, and contact activity with tools like HubSpot and Salesforce

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