Shared numbers

Share one number. Work as one team.

A shared inbox for calls and texts makes it easy for your team to collaborate and respond faster.
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When a customer reaches out, your team should be aligned

No duplicate replies or repeat conversations
Whether Sarah started the conversation or Mike needs to follow up, full context is right there so customers never have to repeat themselves.
Internal threads
No more "I thought you were handling that call"
When a customer calls, everyone knows who's responding and what's already been said, so nothing falls through the cracks.
Unified conversations
Handle high volumes without breaking a sweat
When 20 customers text at once, you can easily see who on your team is already responding and jump in where needed
Shared numbers
3x
More collaboration

Quo has transformed how our team collaborates, with intuitive features that make it incredibly easy to transfer calls, monitor teammate activity, and add detailed notes to every interaction. We can effortlessly scale by adding new numbers as we expand into different territories.

Maureen Jones
Partner/Senior Recruiter @ Loophire

Collaboration features

Unified inbox
One interface for all calls and texts across team members
Internal threads
Work behind the scenes while keeping all relevant conversations in context
Call routing
Create dynamic routing based on availability, schedule, team, or contact
Shared contacts
Automatically synced contact database across all team members
Centralized billing
Make your accountant’s life easier by putting everyone in your company on the same bill
User management
Easily add or remove team members and adjust permissions whenever you need to
Number management
Use shared numbers between team members and as your team’s needs evolve, you can easily add or remove numbers to accommodate
Presence awareness
See when teammates are on calls or actively responding
Team activity feed
Alignment is easy with an activity feed across shared numbers
Inbox viewers
See when someone last saw a conversation
Usage analytics
See how your numbers are being used, from call volume to message history, so you can make smarter decisions, backed by real data
Team performance tracking
Individual and collective response metrics
Call views
Monitor and manage all your calls with dedicated views for missed calls, voicemails, and call recordings

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