Customers expect a real business — not missed calls or your personal voicemail
End the "sorry, can you explain that again?" conversations
When customers call back, you have full context from previous calls so they don't waste time re-explaining their situation.
Call summaries and transcripts
Stop playing phone tag
Smart routing gets calls to the right person fast, with recording and transcripts capturing every detail, no matter the timing.
Call flow builder
Give customers instant help when you're offline
Sona AI agent answers common questions immediately, so no one waits until business hours.
Sona AI agent
Handle urgent calls without missing a beat
Business caller ID and professional greetings keep you sounding sharp even when you're away from your desk.
Caller ID & greetings
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Missed Calls
Sona ensures that no calls go completely unanswered. Having someone available to take their information—even after hours—gives customers a better impression of utility. It reassures them that their concerns are being noted and will be addressed promptly.
Design your call routing visually with drag-and-drop simplicity - see exactly how calls will flow, easily set up after-hours menus, route VIP customers to specific team members, and make changes without technical headaches or disrupting customer experience.
Harness the power of AI to generate transcripts and automate note-taking using advanced speech-to-text technology. Call summaries make it easy to get context from previous conversations in seconds while suggesting next steps.
Sona, your AI agent, answers calls 24/7, handles common questions, captures key details, and ensures every customer interaction is logged. It’s like having an always-on receptionist — so you can focus on growing your business.
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