Blog / Kenza Moller
Kenza Moller
Kenza is a freelance writer who covers B2B SaaS, the future of work, and psychology. Away from her keyboard, you can find her running, biking, and enjoying live music.
Articles by Kenza
Published May 7, 2026
Google Voice in Canada: How to use it and key limitations
Learn how to access and use Google Voice in Canada, and discover other VOIP providers that work in the country.
Published September 18, 2023
Escalation management: How to build a clear process for your team
Learn how to set up a clear escalation management process from actual CX professionals in this article.
Published September 8, 2023
How to Use Emojis Appropriately in Business Communication
Using emojis in business communication can add context and strengthen connections. Here’s how to use them correctly.
Published August 25, 2023
Client relationships: 6 research-backed tips for lasting bonds
Learn to build strong client relationships from experts in psychology and customer service in this guide.
Published August 14, 2023
Call Shadowing: The Essential Support and Sales Training Tool
Curious about call shadowing? Learn why it matters for CX and sales team and how to set up a shadowing process.
Published May 22, 2023
How Quo gives DUO, a Keller Williams office, its speed-to-lead advantage
Find out how The Jonathan Chvala Team uses Quo to follow up and close new inbound leads for their real estate group.
Published April 24, 2023
5 ways an F45 Training franchisee uses Quo to maintain a human touch as they scale
Find out how F45 Training continues to deliver world-class customer service as their team continues to grow.
Published March 20, 2023
How Quo gave Hubbard Realty Group’s agents their lives back
Find out how Hubbard Realty Group uses to have more work-life balance while still being responsive to their clients.
Published January 13, 2023
4 ways Guaranteed Rate uses Quo to make one person appear superhuman
Find out how Guaranteed Rate uses Quo behind the scenes to make one broker look hyper-responsive.
Published February 16, 2022
Should You Email or Call? 3 Key Moments Where You Should Pick Up the Phone
An email or call can get your message out, but some situations need a more personal touch. Use this guide to know when to call or email.
