Operations

Where conversations become operations

Quo brings calls, texts, and internal notes into one shared inbox so operations can see what’s happening, assign clear owners, and keep work moving without dropped balls or blind spots.

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4.7 stars

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3,200+ reviews

The #1 business phone for operations teams

Track and organize every conversation

Every inbound call, text, and voicemail lives in one shared thread tied to the right customer, account, or workflow.

Spot bottlenecks before they become problems

Track call volume and response times, to identify gaps early — so you can fix them before they show up in customer complaints or missed SLAs.

Grows with you

Simple setup and effortless scaling as your team grows — add users, numbers, and manage settings in minutes.

3x
More visibility

I can’t imagine how we would operate without Quo, but it would be less organized and we’d have no visibility on the communication trail.

Raphael Sammut

General Manager @ Billdr

Read customer story

Keep your operations team on the same page

Instead of calls and updates living on personal phones or scattered tools, Quo keeps every customer conversation where ops, support, and adjacent teams can see it and act.

Team-wide visibility 

Shared inboxes give ops, support, and partner teams a clear view of open conversations, active issues, and who’s on point.

Streamlined handoffs

See who last talked to the customer, what was promised, and what’s next so the next teammate can pick things up smoothly.

Instant context for anyone

AI-generated call summaries and transcripts make it easy for any teammate to jump in midstream without starting from scratch.

See exactly where conversations and workflows get stuck

Quo shows call volume, response times, and follow-through across teams and locations so you can spot bottlenecks early and fix them before they show up in customer reviews or internal fire drills.

See team-wide trends

Monitor call and text volume, identify peak activity times, and spot bottlenecks with detailed reports.

Track every call’s journey 

See who answered, who followed up, and how long it took so you can tighten SLAs and close gaps.

Instant AI transcripts and summaries

Automated AI call summaries, transcripts, and call recordings keep everything documented.

Trusted by operations teams

“Quo ensures visibility across everyone in the office, making sure there are no gaps in our communication. Their commitment to innovation makes sure that automation and AI work alongside our team without getting in the way, even across our 300+ locations. Quo has become a real partner in helping us grow our entire team and business.”
Jon Christensen

Co-founder @ Bidmii

Now that Swoop teammates can share phone numbers, customers never have to wait long to reach an employee. Teammates can also use internal comments — attached to text messages or call logs — to resolve any issues or make client notes.

Work faster during the day and stay covered after hours

Quo helps operations teams answer more calls during business hours and automatically capture after-hours inquiries so the next workday starts with a full, prioritized list instead of mystery voicemails.

24/7 Coverage

Use an AI answering agent, smart routing and business-hours rules so urgent calls reach the right on-call teammate and don’t go to voicemail

Automations that do the busy work

Auto-reply to missed calls, confirm appointments, and nudge customers for details without manual follow-ups.

Never miss a detail

Call summaries and transcripts capture what each caller needed so scheduling, follow-through, and internal coordination stay accurate.

Quo makes your other tools better

Sync contacts and activity with your CRM tools automatically, so your team can keep clean records across tools and see every call and text in one place.

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