Route calls based on your schedule.

Overview

Your availability changes throughout the day, and your call handling should too. This template uses your business hours schedule to route calls where they should go, automatically.

During business hours, incoming calls ring your team directly. After hours, instead of sending callers to a generic voicemail, Sona picks up, has a natural conversation with the caller, and captures the details you need to follow up the next morning. Customers get a responsive experience even when your team is off the clock.

Set your hours, and this template takes care of the rest.

What's included

• Business hours routing based on your schedule
• During hours: calls ring your team, with voicemail as a safety net
• After hours: Sona answers, collects details conversationally
• No configuration needed beyond setting your business hours