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Pre-built templates that helps your business set up different call-handling workflows without building them from scratch.

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Front desk

A complete call flow for growing teams. Route callers through a phone menu during business hours and let Sona cover after-hours calls.

Property management

Handle tenant, owner, and prospective renter calls in one flow. Sona identifies the caller type, captures the right details, and routes each conversation accordingly

Home services estimate

Turn every inbound call into a qualified lead. Sona captures what the caller needs, their property details, and preferred timing so your team can follow up with a quote ready.

Templates

Smart voicemail

Never miss what matters. Sona picks up when you can't, collects the caller's message through natural conversation, and delivers a clear summary to your inbox.

Business hours with Sona

Route calls based on your schedule. Ring your team during work hours and let Sona handle after-hours calls so customers always get a real response.

Business hours with voicemail

Simple schedule-based routing. Calls ring your team during business hours and go straight to voicemail after hours.

Emergency Plumber

Built for plumbing businesses that handle emergencies. Sona triages calls by urgency, captures job details, and flags true emergencies so your team can dispatch fast.

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