Front desk
A complete call flow for growing teams.
Overview
When your team grows past one or two people, callers need a way to reach the right person. This template combines a phone menu, business hours, and Sona into one professional call experience.
During business hours, callers hear a phone menu that routes them to the right department or person. After hours, Sona takes over, handling calls conversationally so nothing falls through the cracks overnight.
This is the most complete out-of-the-box template. It works well for businesses with distinct teams or service lines (like sales and support) that want a polished first impression from day one.
What's included
- Business hours routing based on your schedule
- During hours: phone menu routes callers to the right team
- After hours: Sona handles calls and collects details
- Menu options are fully customizable to match your departments
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