Turn every inbound call into a qualified lead.

Overview

For landscaping, cleaning, painting, pest control, and similar home services, almost every new call is someone who wants a price. The faster you get back to them with a relevant quote, the more likely you win the job.

This template is built around lead qualification. During business hours, the phone menu splits between new customers and existing customers so returning clients reach your team directly. After hours, Sona handles the conversation like a friendly intake coordinator: what service are you looking for, what's the property like, when do you need it done, and what's the best way to reach you.

By the time your team sees the summary the next morning, they have everything they need to call back with a ballpark or schedule an estimate visit. No back-and-forth to collect basic details.

Works well across most home service verticals where the primary inbound call type is a new lead looking for pricing.

What's included

• Business hours routing with after-hours Sona coverage
• Sona lead qualification job tailored for home services
• Captures: service needed, property type and size, preferred schedule, contact information
• Clean summary formatted for fast team follow-up

Sona job highlights

• Collects property details relevant to quoting (size, current condition, access)
• Asks about timeline and flexibility
• Confirms callback number and best time to reach the caller
• Summarizes the lead with all details your team needs to quote