Handle tenant, owner, and prospective renter calls in one flow.

Overview

Property management companies get three very different types of calls, and each one needs a different response. Tenants are reporting maintenance issues. Owners want updates on their properties. Prospective tenants are asking about availability.

For tenants, Sona captures the property address, unit number, and a detailed description of the maintenance issue, including whether it's urgent (flooding, no heat, lockout). For owners, Sona takes a message with their property address and the nature of their inquiry. For prospective renters, Sona captures what they're looking for (beds, budget, move-in timeline) so your leasing team can follow up with matching listings.

What's included

• Business hours routing with after-hours Sona coverage
• Three distinct Sona jobs based on caller type
• Tenant maintenance intake with urgency detection (flooding, no heat, lockout, safety hazard)
• Owner message capture with property identification
• Prospect qualification with rental criteria collection

Sona job highlights

• Identifies caller type through natural conversation
• Tenant path: captures property, unit, issue details, and urgency assessment
• Owner path: confirms property, takes message, notes urgency
• Prospect path: collects desired location, budget range, bedroom count, and move-in date
• Each path produces a summary formatted for the relevant team