Webinar

Getting started with Sona and smarter call routing

Wednesday, October 7 at 3PM ET
60 minutes
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There will be no weekly webinars on December 24 and 31.
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Webinar

In this special panel edition of our Call Flow Builder + Sona webinar, Quo's Justine Delgadillo walks the foundations of intentional call routing — then three Quo customers open up their actual setups and show you exactly how they built them.

What you'll learn:

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  • How to design call flows for after-hours, overflow, escalations, voicemail, and role-based routing
  • Where Sona fits — answering after-hours calls, qualifying leads, capturing details, and handling common questions
  • Real tips and tricks by industry, straight from operators who use this every day
  • Where to start — the setup that fits your team size and call volume

We'll see you there!

Can't make it live?

Register anyway and we'll send you the recording.

What we'll cover
Call flow builder + Sona

Learn how to combine routing with AI support so Sona can answer after-hours calls, qualify leads, collect details, and handle common questions.

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Smart call routing

Learn how to build call flows for after-hours coverage, overflow calls, escalations, voicemail paths, and role-based routing.

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Live demo + scenarios

See how different businesses structure their routing based on team size, call volume, and customer needs.

Live Q&A

Bring your routing questions and we’ll help you think through the right setup for your business.

Meet your experts

This session is led by team members who work directly with customers on onboarding, setup, and day-to-day workflow questions.

Justine Delgadillo
Sr. Customer Solutions Manager, Quo
Sidrah Hassan
Co-Founder of Maid in T.O
Carl Jarvis
Owner of Southern Hills Appliance Repair
Theresa Bastian
Owner of Let's Move Austin
Never miss a call again

Sona answers every call, provides instant responses, and captures key details — so your business stays responsive 24/7 without the hassle of voicemail or the cost of an answering service.