RingCentral vs Ooma

The top complaint for Ooma on G2 and similar review sites is about the difference between its advertised price and its actual price.

"The hidden costs are high. It adds almost $10 to the price quoted in the ad." — G2

“Cost is slightly higher than some of the no frills services.” — G2

“The straw that broke the camel's back was regarding a tax on my monthly bill that was increasing over time. I let it go for a while, but as a non-profit tax-exempt organization, we do not pay tax. I inquired several times to have it removed and finally, 6 months later, the Ooma legal team responded that they would not remove it.” — G2

RingCentral users struggle with cancelling their subscriptions and even adjusting their plans. They describe contracts that renew automatically with no way to cancel online. They also complain about getting charged long after their account has been closed. 

“I cancelled my RingCentral subscription in writing…before my trial period ended. RingCentral acknowledged my cancellation but subsequently charged my account approximately $250.

Despite repeated emails, refund demands, and confirmation that my electronically signed agreement was voided, I have still not received a refund.

Instead of resolving the issue, I've been passed between departments, repeatedly contacted by phone despite requesting written communication, and asked to complete additional verification just to have my refund request reviewed.” — Trustpilot review from October 2026

“The price was the reason I looked to make a switch, and I found that other well known services cost half. They lacked morals when I tried to cancel. During cancellation, support repeatedly told us we could not cancel or even reduce licenses because of a contract they could not produce. After reviewing our own agreement, we found no minimum seat requirement. Once we pointed this out, support suddenly agreed to reduce the account to a single line. The issue was eventually resolved, but only after significant back-and-forth.” — G2

Ooma’s reviewers generally rate the tool highly, but then describe outgrowing it. The recurring limit is reporting and connection: no real-time dashboard, and difficulty linking it to other software, which tracks with CRM integrations arriving only at Pro Plus.

“It was lacking realtime dashboard analytics features that we need for our day to day operations… We were not able to easily integrate it with our other software. ” — G2

“We would appreciate it if it had more APIs in other systems that we can link into for smoother transition between calls.” — G2

Neither product wins on support. RingCentral reviewers report that paying for an advanced support tier doesn’t reliably improve the outcome. Ooma reviewers report slow response, repeated explanations, and no warning when something breaks.

Here’s what users say about RingCentral:

“You may get a working number, but when you actually need customer service or help resolving an issue, good luck… Every time I call, I’m either disconnected or left on hold for 20+ minutes, only to finally reach someone who gives me an entirely different explanation than the person before them.” — Trustpilot 

“Support tends to be not the best, even though we have advanced support, which makes it a little bit easier. Historically, RingCentral's out-of-country support is less than desirable.” — G2

When it comes to Ooma, users complain about slow and frustrating support.

See for yourself:

“Customer service was unhelpful and inconsistent. Instead of resolving the issue, I was transferred between representatives who provided different explanations, with no clear ownership or resolution. There doesn't appear to be a transparent or standardized process for handling referral incentives.” — Trustpilot

“It sure is not easy to fix the issues I have experienced. Not all staff are knowledgeable to guide me the way.” — TrustPilot

Ooma Office is current and actively sold; the question is scope rather than age. It publishes four tiers topping out at $29.95 with no API and limited AI, and gates call recording, desktop calling and video above its entry tier. Businesses that need integrations and more texting capabilities outgrow it.

Not to use the service, but the advertised $20 per user rate does. Month-to-month billing is $30 per user, a third more. Ooma bills monthly at $19.95 with no annual rate and no commitment.

RingCentral, on the entry tier specifically. Ooma Essentials cannot place calls from the desktop app at all, which for a distributed team means every user needs the mobile app or a physical desk phone. Ooma Pro removes that restriction at $24.95.

Users don’t cite onboarding issues frequently. Ooma ships pre-configured hardware and sets up a virtual receptionist automatically when the account is created. A one-time $29.95 activation fee applies. Number porting is free for US and Canada numbers, including toll-free.

Neither at entry level. RingCentral requires the Advanced tier at $25 per user per month; Core offers  integrations with popular LLMs, Microsoft Teams, Office 365 and Slack. Ooma’s CRM integrations require Pro Plus, its highest published tier, at $29.95.

Ten seats is the exact crossover on texting: RingCentral Core gives 250 messages total at $200 a month, Ooma Pro gives 250 total at $249.50. Same allowance, RingCentral $49.50 cheaper. Below ten Ooma's pooling is more generous per person; above ten it falls behind quickly.

Yes, both solutions offered signed BAAs which make your account HIPAA-compliant. On Ooma, you need to be on the Pro plan at $24.95 per user per month.